Call 21112178583436981 2026-08-04 · Aditya Pandey · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Marathi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The agent switches between Hindi and Marathi during the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +9/−3
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook, instead jumping directly into the context of a previous call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Yes, so ma'am, is this requirement live now or is it over?
Summary
The agent followed up on a previous inquiry for E250 material. The agent asked if the requirement was still active, and the customer confirmed they have no need at the moment. The call concluded with the agent agreeing to share contact details via WhatsApp for future reference.
Coaching
When a customer has no immediate requirement, use the opportunity to ask 1-2 discovery questions (e.g., 'What do you manufacture?') to gather intelligence for the next follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook, instead jumping directly into the context of a previous call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes, so ma'am, is this requirement live now or is it over? The agent successfully asked if there was a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I can WhatsApp you on this number, from my personal number. The agent offered to share contact details, which is not a specific, committed next step like a scheduled callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.753 heavy | 23.2s | 7.6s | 41.2s | 9.8s | 256.0 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello.
हॅलो.
agent
6.1s
Hello Fortune Star?
customer
7.6s
Huh? Ah, yes.
हा? हा, yes.
agent
8.4s
Hello Fortune, uh, hello ma'am, Aditya Pandey speaking from the JSW One platform.
Hello Fortune, uh, नमस्ते मॅम, आदित्य पांडे बोलत आहे JSW One प्लॅटफॉर्म से.
customer
12.5s
Okay. Yes.
Okay. हा.
agent
13.6s
You had registered on our platform, I had called regarding that.
तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता मी.
agent
16.7s
I guess last week, I guess you had spoken with my colleague, I guess Abhishek. But some work didn't happen. You had also shared the requirement. Something in multiple sheets, E250.
I guess last week, तुम्ही I guess माझ्या कलीगशी सोबत बोलला होता I guess अभिषेक. पण काही work नाही झालं होत. तुम्ही requirement पण share केली होती. काही ते multiple sheet मध्ये E250.
customer
24.2s
Yes, yes, yes. Yes, I had.
हो हो हो. हो, केली होती.
agent
26.3s
Yes, so ma'am, is this requirement live now or is it over?
हो, तर मॅम, हे live आहे का आता requirement की संपली आहे?
customer
29.5s
No, there is no requirement right now.
नाही, आता नाहीये काही requirement.
agent
31.7s
Okay ma'am. If there is anything, you can revert to me. But I will...
ठीक आहे मॅम. काही असेल तर मला revert करू शकता. पण मी तुम्हाला...
customer
34.1s
I will contact you.
Contact करू.
agent
34.8s
I can WhatsApp you on this number, from my personal number.
तुम्हाला या नंबरवर WhatsApp करू शकतो मी, माझ्या personal नंबर वरून.
customer
38.1s
Yes, that will work. Okay.
हा, चालेल. ठीक आहे.
agent
39.5s
Okay ma'am, thank you.
ठीक आहे मॅम, thank you.
customer
40.7s
Thank you.