{ "ucid": "21112178583436981", "call_date": "2026-08-04", "start_time": "1899-12-30 14:36:09", "end_time": "1899-12-30 14:37:21", "duration_sec": 72, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4a076daeda0308b5409553dcdb83d820.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 132, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178583436981__DIA4a076daeda0308b5409553dcdb83d820.mp3", "audio_bytes": 169344, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 56.448, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello. (हॅलो.)\n[6s] AGENT: Hello Fortune Star?\n[8s] CUSTOMER: Huh? Ah, yes. (हा? हा, yes.)\n[8s] AGENT: Hello Fortune, uh, hello ma'am, Aditya Pandey speaking from the JSW One platform. (Hello Fortune, uh, नमस्ते मॅम, आदित्य पांडे बोलत आहे JSW One प्लॅटफॉर्म से.)\n[13s] CUSTOMER: Okay. Yes. (Okay. हा.)\n[14s] AGENT: You had registered on our platform, I had called regarding that. (तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता मी.)\n[17s] AGENT: I guess last week, I guess you had spoken with my colleague, I guess Abhishek. But some work didn't happen. You had also shared the requirement. Something in multiple sheets, E250. (I guess last week, तुम्ही I guess माझ्या कलीगशी सोबत बोलला होता I guess अभिषेक. पण काही work नाही झालं होत. तुम्ही requirement पण share केली होती. काही ते multiple sheet मध्ये E250.)\n[24s] CUSTOMER: Yes, yes, yes. Yes, I had. (हो हो हो. हो, केली होती.)\n[26s] AGENT: Yes, so ma'am, is this requirement live now or is it over? (हो, तर मॅम, हे live आहे का आता requirement की संपली आहे?)\n[29s] CUSTOMER: No, there is no requirement right now. (नाही, आता नाहीये काही requirement.)\n[32s] AGENT: Okay ma'am. If there is anything, you can revert to me. But I will... (ठीक आहे मॅम. काही असेल तर मला revert करू शकता. पण मी तुम्हाला...)\n[34s] CUSTOMER: I will contact you. (Contact करू.)\n[35s] AGENT: I can WhatsApp you on this number, from my personal number. (तुम्हाला या नंबरवर WhatsApp करू शकतो मी, माझ्या personal नंबर वरून.)\n[38s] CUSTOMER: Yes, that will work. Okay. (हा, चालेल. ठीक आहे.)\n[40s] AGENT: Okay ma'am, thank you. (ठीक आहे मॅम, thank you.)\n[41s] CUSTOMER: Thank you.", "language": "Marathi", "languages": "[\"Marathi\", \"Hindi\", \"English\"]", "turn_count": 16, "connected": 1, "audio_notes": "clear: The agent switches between Hindi and Marathi during the call.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "16 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer has no immediate requirement, use the opportunity to ask 1-2 discovery questions (e.g., 'What do you manufacture?') to gather intelligence for the next follow-up.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent followed up on a previous inquiry for E250 material. The agent asked if the requirement was still active, and the customer confirmed they have no need at the moment. The call concluded with the agent agreeing to share contact details via WhatsApp for future reference.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook, instead jumping directly into the context of a previous call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, so ma'am, is this requirement live now or is it over?\", \"comment\": \"The agent successfully asked if there was a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I can WhatsApp you on this number, from my personal number.\", \"comment\": \"The agent offered to share contact details, which is not a specific, committed next step like a scheduled callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate requirement, use the opportunity to ask 1-2 discovery questions (e.g., 'What do you manufacture?') to gather intelligence for the next follow-up.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a previous inquiry for E250 material. The agent asked if the requirement was still active, and the customer confirmed they have no need at the moment. The call concluded with the agent agreeing to share contact details via WhatsApp for future reference.\"}", "error": null, "latency_ms": 29578, "input_tokens": 3078, "output_tokens": 698, "created_at": "2026-09-25 10:52:37", "sentiment": "positive", "sentiment_score": 0.502, "sentiment_confidence": "high", "pos": 9, "neg": 3, "lex_hits": 7, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.753, "agent_talk_sec": 23.2, "customer_talk_sec": 7.6, "dead_air_sec": 41.2, "longest_monologue_sec": 9.8, "agent_wpm": 256.0, "interruptions": 0, "agent_turns": 8, "customer_turns": 8, "discovery_qs": 2, "words_agent": 99, "words_customer": 30, "monologue_heavy": 1, "turns": [ { "ucid": "21112178583436981", "idx": 0, "speaker": "customer", "start_s": 5.18, "end_s": 5.61, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178583436981", "idx": 1, "speaker": "agent", "start_s": 6.1, "end_s": 7.03, "text_en": "Hello Fortune Star?", "text_native": "Hello Fortune Star?" }, { "ucid": "21112178583436981", "idx": 2, "speaker": "customer", "start_s": 7.6, "end_s": 8.4, "text_en": "Huh? Ah, yes.", "text_native": "हा? हा, yes." }, { "ucid": "21112178583436981", "idx": 3, "speaker": "agent", "start_s": 8.4, "end_s": 12.18, "text_en": "Hello Fortune, uh, hello ma'am, Aditya Pandey speaking from the JSW One platform.", "text_native": "Hello Fortune, uh, नमस्ते मॅम, आदित्य पांडे बोलत आहे JSW One प्लॅटफॉर्म से." }, { "ucid": "21112178583436981", "idx": 4, "speaker": "customer", "start_s": 12.51, "end_s": 13.29, "text_en": "Okay. Yes.", "text_native": "Okay. हा." }, { "ucid": "21112178583436981", "idx": 5, "speaker": "agent", "start_s": 13.6, "end_s": 16.2, "text_en": "You had registered on our platform, I had called regarding that.", "text_native": "तुम्ही रजिस्टर होता आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता मी." }, { "ucid": "21112178583436981", "idx": 6, "speaker": "agent", "start_s": 16.73, "end_s": 23.9, "text_en": "I guess last week, I guess you had spoken with my colleague, I guess Abhishek. But some work didn't happen. You had also shared the requirement. Something in multiple sheets, E250.", "text_native": "I guess last week, तुम्ही I guess माझ्या कलीगशी सोबत बोलला होता I guess अभिषेक. पण काही work नाही झालं होत. तुम्ही requirement पण share केली होती. काही ते multiple sheet मध्ये E250." }, { "ucid": "21112178583436981", "idx": 7, "speaker": "customer", "start_s": 24.23, "end_s": 25.98, "text_en": "Yes, yes, yes. Yes, I had.", "text_native": "हो हो हो. हो, केली होती." }, { "ucid": "21112178583436981", "idx": 8, "speaker": "agent", "start_s": 26.3, "end_s": 29.0, "text_en": "Yes, so ma'am, is this requirement live now or is it over?", "text_native": "हो, तर मॅम, हे live आहे का आता requirement की संपली आहे?" }, { "ucid": "21112178583436981", "idx": 9, "speaker": "customer", "start_s": 29.48, "end_s": 31.1, "text_en": "No, there is no requirement right now.", "text_native": "नाही, आता नाहीये काही requirement." }, { "ucid": "21112178583436981", "idx": 10, "speaker": "agent", "start_s": 31.68, "end_s": 34.1, "text_en": "Okay ma'am. If there is anything, you can revert to me. But I will...", "text_native": "ठीक आहे मॅम. काही असेल तर मला revert करू शकता. पण मी तुम्हाला..." }, { "ucid": "21112178583436981", "idx": 11, "speaker": "customer", "start_s": 34.1, "end_s": 34.8, "text_en": "I will contact you.", "text_native": "Contact करू." }, { "ucid": "21112178583436981", "idx": 12, "speaker": "agent", "start_s": 34.8, "end_s": 37.5, "text_en": "I can WhatsApp you on this number, from my personal number.", "text_native": "तुम्हाला या नंबरवर WhatsApp करू शकतो मी, माझ्या personal नंबर वरून." }, { "ucid": "21112178583436981", "idx": 13, "speaker": "customer", "start_s": 38.1, "end_s": 39.1, "text_en": "Yes, that will work. Okay.", "text_native": "हा, चालेल. ठीक आहे." }, { "ucid": "21112178583436981", "idx": 14, "speaker": "agent", "start_s": 39.5, "end_s": 40.4, "text_en": "Okay ma'am, thank you.", "text_native": "ठीक आहे मॅम, thank you." }, { "ucid": "21112178583436981", "idx": 15, "speaker": "customer", "start_s": 40.7, "end_s": 41.2, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178583436981", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent identified themself and the company but did not ask for permission to speak." }, { "ucid": "21112178583436981", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not deliver a hook, instead jumping directly into the context of a previous call." }, { "ucid": "21112178583436981", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked to understand the customer's business or procurement habits." }, { "ucid": "21112178583436981", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was conducted to make them relevant." }, { "ucid": "21112178583436981", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Yes, so ma'am, is this requirement live now or is it over?", "comment": "The agent successfully asked if there was a current requirement." }, { "ucid": "21112178583436981", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I can WhatsApp you on this number, from my personal number.", "comment": "The agent offered to share contact details, which is not a specific, committed next step like a scheduled callback or quote." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [ "rejection" ] }