{
  "ucid": "21112178583251511",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 14:05:15",
  "end_time": "1899-12-30 14:06:18",
  "duration_sec": 63,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAab5f02a743930aa9cb74c7364e71ed88.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 113,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583251511__DIAab5f02a743930aa9cb74c7364e71ed88.mp3",
  "audio_bytes": 130248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 43.416,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Yes, hello sir, this is Abhinav Gautam speaking from JSW One.   (हाँ नमस्कार सर, अभिनव गौतम बात कर रहा हूँ मैं JSW One से।)\n[5s] CUSTOMER: Yes Abhinav, tell me.   (हाँ अभिनव, बताइए।)\n[6s] AGENT: Sir, do you have any requirement for HR coil?   (सर कोई रिक्वायरमेंट होगी HR coil में?)\n[8s] CUSTOMER: Huh?   (हैं?)\n[8s] AGENT: In HR coil, sir, do you have any requirement?   (HR coil में सर कोई रिक्वायरमेंट होगी आपको?)\n[10s] CUSTOMER: No, not for now, man.   (नहीं, फिलहाल तो नहीं है यार अभी।)\n[12s] AGENT: Right now sir, besides this, like you had a requirement for 9.8 last time, in HR I think.   (अभी सर इसके अलावा जैसे ये 9.8 की लास्ट टाइम रिक्वायरमेंट थी ना आपकी HR में शायद।)\n[16s] CUSTOMER: Yes, yes.   (हाँ हाँ।)\n[17s] AGENT: That material is available in our Ghaziabad stock. Two or three coils are lying there in 9.8.   (वो हमारे गाजियाबाद स्टॉक में रहता है मटेरियल। दो तीन coil पड़ी हुई है 9.8 में।)\n[20s] CUSTOMER: Okay.   (अच्छा।)\n[21s] CUSTOMER: If something comes up, sir, I will let you know.   (कुछ निकलता है तो सर आपको बताता हूँ।)\n[23s] AGENT: Alright, okay sir.   (चलो ठीक है सर, ओके।)\n[24s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opening is crucial; always ask for permission and then use a strong hook, like the stock availability you mentioned, to create interest *before* asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to check for an HR coil requirement, mentioning that a specific material from a past inquiry was now in stock. The customer stated they had no current need but would reach out if a requirement arose. The agent accepted this and ended the call without establishing a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak or use the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent opened with a direct requirement check instead of a hook to build interest first.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for HR coil?\", \"comment\": \"Agent successfully asked for a current requirement, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended passively with no specific next step committed by the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening is crucial; always ask for permission and then use a strong hook, like the stock availability you mentioned, to create interest *before* asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"If something comes up, sir, I will let you know.\", \"response\": \"Alright, okay sir.\"}], \"call_summary\": \"The agent called to check for an HR coil requirement, mentioning that a specific material from a past inquiry was now in stock. The customer stated they had no current need but would reach out if a requirement arose. The agent accepted this and ended the call without establishing a concrete next step.\"}",
  "error": null,
  "latency_ms": 36016,
  "input_tokens": 2941,
  "output_tokens": 728,
  "created_at": "2026-09-25 10:50:58",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.671,
  "agent_talk_sec": 14.7,
  "customer_talk_sec": 7.2,
  "dead_air_sec": 41.1,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 281.6,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 69,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178583251511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.37,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583251511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 4.48,
      "text_en": "Yes, hello sir, this is Abhinav Gautam speaking from JSW One.",
      "text_native": "हाँ नमस्कार सर, अभिनव गौतम बात कर रहा हूँ मैं JSW One से।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.84,
      "text_en": "Yes Abhinav, tell me.",
      "text_native": "हाँ अभिनव, बताइए।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.14,
      "end_s": 7.8,
      "text_en": "Sir, do you have any requirement for HR coil?",
      "text_native": "सर कोई रिक्वायरमेंट होगी HR coil में?"
    },
    {
      "ucid": "21112178583251511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.9,
      "end_s": 8.2,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178583251511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 10.2,
      "text_en": "In HR coil, sir, do you have any requirement?",
      "text_native": "HR coil में सर कोई रिक्वायरमेंट होगी आपको?"
    },
    {
      "ucid": "21112178583251511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 12.2,
      "text_en": "No, not for now, man.",
      "text_native": "नहीं, फिलहाल तो नहीं है यार अभी।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 16.0,
      "text_en": "Right now sir, besides this, like you had a requirement for 9.8 last time, in HR I think.",
      "text_native": "अभी सर इसके अलावा जैसे ये 9.8 की लास्ट टाइम रिक्वायरमेंट थी ना आपकी HR में शायद।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 16.5,
      "text_en": "Yes, yes.",
      "text_native": "हाँ हाँ।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 20.0,
      "text_en": "That material is available in our Ghaziabad stock. Two or three coils are lying there in 9.8.",
      "text_native": "वो हमारे गाजियाबाद स्टॉक में रहता है मटेरियल। दो तीन coil पड़ी हुई है 9.8 में।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 20.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 22.5,
      "text_en": "If something comes up, sir, I will let you know.",
      "text_native": "कुछ निकलता है तो सर आपको बताता हूँ।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 24.0,
      "text_en": "Alright, okay sir.",
      "text_native": "चलो ठीक है सर, ओके।"
    },
    {
      "ucid": "21112178583251511",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 25.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178583251511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak or use the customer's name."
    },
    {
      "ucid": "21112178583251511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent opened with a direct requirement check instead of a hook to build interest first."
    },
    {
      "ucid": "21112178583251511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178583251511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178583251511",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for HR coil?",
      "comment": "Agent successfully asked for a current requirement, which the customer confirmed they did not have."
    },
    {
      "ucid": "21112178583251511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended passively with no specific next step committed by the agent."
    }
  ],
  "objections": [
    {
      "ucid": "21112178583251511",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "If something comes up, sir, I will let you know.",
      "response": "Alright, okay sir."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}