{
  "ucid": "21112178583229211",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 14:01:32",
  "end_time": "1899-12-30 14:02:17",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2276e84ed81c924004909374665a0919.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 75,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178583229211__DIA2276e84ed81c924004909374665a0919.mp3",
  "audio_bytes": 78192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 26.064,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Yes.   (हां जी।)\n[2s] AGENT: Mahavir Iron Store?   (महावीर आयरन स्टोर?)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Yes, hello sir. I am Gautam calling from the JSW One Ghaziabad office.   (हां जी, नमस्कार सर जी। मैं गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस से।)\n[8s] CUSTOMER: Yes?   (हां जी?)\n[9s] AGENT: I'm calling from the Ghaziabad office, sir, Abhinav Gautam.   (गाजियाबाद ऑफिस से बात कर रहा हूं सर, अभिनव गौतम।)\n[11s] CUSTOMER: Yes, tell me.   (हां जी, बोलिए।)\n[12s] AGENT: Yes sir, will there be any requirement in HR from 2.5 to 12?   (जी सर, कोई रिक्वायरमेंट होगी HR में ढाई से बारह?)\n[15s] CUSTOMER: No brother, not right now.   (नहीं भैया, अभी तो कोई नहीं।)\n[16s] AGENT: There isn't? Alright sir, okay.   (नहीं है? चलो सर, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: The agent states his name as 'Gautam' and then 'Abhinav Gautam' in a subsequent turn.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped asking for permission and delivering a hook, which led to the customer immediately ending the call; always secure a moment of the customer's time before asking for their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead at 'Mahavir Iron Store', introduced JSW One, and immediately asked about a requirement for HR coils. The customer stated they had no current need, and the agent ended the call without attempting discovery or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, hello sir. I am Gautam calling from the JSW One Ghaziabad office.\", \"comment\": \"The agent introduced themselves but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and jumped directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, will there be any requirement in HR from 2.5 to 12?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright sir, okay.\", \"comment\": \"The agent ended the call without proposing a next step, such as a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped asking for permission and delivering a hook, which led to the customer immediately ending the call; always secure a moment of the customer's time before asking for their business.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead at 'Mahavir Iron Store', introduced JSW One, and immediately asked about a requirement for HR coils. The customer stated they had no current need, and the agent ended the call without attempting discovery or setting a next step.\"}",
  "error": null,
  "latency_ms": 32283,
  "input_tokens": 2828,
  "output_tokens": 689,
  "created_at": "2026-09-25 10:48:16",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.803,
  "agent_talk_sec": 11.0,
  "customer_talk_sec": 2.7,
  "dead_air_sec": 31.3,
  "longest_monologue_sec": 3.6,
  "agent_wpm": 245.5,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 45,
  "words_customer": 11,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178583229211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.63,
      "end_s": 0.95,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178583229211",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.26,
      "end_s": 1.56,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178583229211",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.96,
      "end_s": 3.0,
      "text_en": "Mahavir Iron Store?",
      "text_native": "महावीर आयरन स्टोर?"
    },
    {
      "ucid": "21112178583229211",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 3.73,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178583229211",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.04,
      "end_s": 7.6,
      "text_en": "Yes, hello sir. I am Gautam calling from the JSW One Ghaziabad office.",
      "text_native": "हां जी, नमस्कार सर जी। मैं गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस से।"
    },
    {
      "ucid": "21112178583229211",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.91,
      "end_s": 8.24,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178583229211",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.53,
      "end_s": 10.54,
      "text_en": "I'm calling from the Ghaziabad office, sir, Abhinav Gautam.",
      "text_native": "गाजियाबाद ऑफिस से बात कर रहा हूं सर, अभिनव गौतम।"
    },
    {
      "ucid": "21112178583229211",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 11.53,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी, बोलिए।"
    },
    {
      "ucid": "21112178583229211",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.9,
      "end_s": 14.61,
      "text_en": "Yes sir, will there be any requirement in HR from 2.5 to 12?",
      "text_native": "जी सर, कोई रिक्वायरमेंट होगी HR में ढाई से बारह?"
    },
    {
      "ucid": "21112178583229211",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.92,
      "end_s": 16.04,
      "text_en": "No brother, not right now.",
      "text_native": "नहीं भैया, अभी तो कोई नहीं।"
    },
    {
      "ucid": "21112178583229211",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.26,
      "end_s": 17.6,
      "text_en": "There isn't? Alright sir, okay.",
      "text_native": "नहीं है? चलो सर, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178583229211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, hello sir. I am Gautam calling from the JSW One Ghaziabad office.",
      "comment": "The agent introduced themselves but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178583229211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and jumped directly to a qualification question."
    },
    {
      "ucid": "21112178583229211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178583229211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and no USPs were pitched."
    },
    {
      "ucid": "21112178583229211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, will there be any requirement in HR from 2.5 to 12?",
      "comment": "The agent successfully asked if a current requirement existed, which is the first part of this step."
    },
    {
      "ucid": "21112178583229211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright sir, okay.",
      "comment": "The agent ended the call without proposing a next step, such as a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}