Call 21112178582948491 2026-08-04 · dhruv · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Marathi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated after the customer stated no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, do you have any requirement currently?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement, skipping the hook and discovery. The customer stated they had no current requirement. The agent then ended the call with a generic closing, without establishing a next step.
Coaching
When the customer agrees to speak, you must deliver the supply-led hook to build interest before asking if they have a requirement; this gives them a reason to continue the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated after the customer stated no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement currently? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, let us know. Agent used a generic closing rather than establishing a specific, committed next step like a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 8.9s | 3.0s | 39.1s | 3.2s | 256.2 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
1.8s
Is Mr. Patil there?
पाटील साहेब आहेत का?
customer
3.6s
Yes.
हो.
agent
4.2s
Sir, hello. I'm calling from JSW One, sir, Jindal Steel Works.
सर नमस्कार, JSW One मधून बोलतोय साहेब, Jindal Steel Works.
customer
7.9s
Speak.
बोला.
agent
8.8s
Sir, do you have any requirement currently?
साहेब, काही आहे सध्या requirement?
customer
10.9s
No, sir.
नाही हो साहेब.
agent
12.3s
Not right now?
सध्या नाही का?
customer
13.3s
No.
नाही.
agent
13.9s
No problem, sir. If there is anything, let us know.
काही हरकत नाही साहेब. काही असेल तर सांगा आम्हाला.
customer
16.2s
Okay, yes.
Okay हा.
agent
17.3s
Thank you sir.