{
  "ucid": "21112178582948491",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 13:14:44",
  "end_time": "1899-12-30 13:15:35",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA707e2d4f96e7de32704ff04040f9c6e5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 90,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582948491__DIA707e2d4f96e7de32704ff04040f9c6e5.mp3",
  "audio_bytes": 90288,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 30.096,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Is Mr. Patil there?   (पाटील साहेब आहेत का?)\n[4s] CUSTOMER: Yes.   (हो.)\n[4s] AGENT: Sir, hello. I'm calling from JSW One, sir, Jindal Steel Works.   (सर नमस्कार, JSW One मधून बोलतोय साहेब, Jindal Steel Works.)\n[8s] CUSTOMER: Speak.   (बोला.)\n[9s] AGENT: Sir, do you have any requirement currently?   (साहेब, काही आहे सध्या requirement?)\n[11s] CUSTOMER: No, sir.   (नाही हो साहेब.)\n[12s] AGENT: Not right now?   (सध्या नाही का?)\n[13s] CUSTOMER: No.   (नाही.)\n[14s] AGENT: No problem, sir. If there is anything, let us know.   (काही हरकत नाही साहेब. काही असेल तर सांगा आम्हाला.)\n[16s] CUSTOMER: Okay, yes.   (Okay हा.)\n[17s] AGENT: Thank you sir.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The audio is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When the customer agrees to speak, you must deliver the supply-led hook to build interest before asking if they have a requirement; this gives them a reason to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked if the customer had a requirement, skipping the hook and discovery. The customer stated they had no current requirement. The agent then ended the call with a generic closing, without establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and the customer but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated after the customer stated no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement currently?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is anything, let us know.\", \"comment\": \"Agent used a generic closing rather than establishing a specific, committed next step like a callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer agrees to speak, you must deliver the supply-led hook to build interest before asking if they have a requirement; this gives them a reason to continue the conversation.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked if the customer had a requirement, skipping the hook and discovery. The customer stated they had no current requirement. The agent then ended the call with a generic closing, without establishing a next step.\"}",
  "error": null,
  "latency_ms": 29759,
  "input_tokens": 2805,
  "output_tokens": 669,
  "created_at": "2026-09-25 10:49:16",
  "sentiment": "neutral",
  "sentiment_score": -0.06,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.748,
  "agent_talk_sec": 8.9,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 256.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 38,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178582948491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.17,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178582948491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.77,
      "end_s": 2.87,
      "text_en": "Is Mr. Patil there?",
      "text_native": "पाटील साहेब आहेत का?"
    },
    {
      "ucid": "21112178582948491",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.57,
      "end_s": 3.9,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178582948491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 7.44,
      "text_en": "Sir, hello. I'm calling from JSW One, sir, Jindal Steel Works.",
      "text_native": "सर नमस्कार, JSW One मधून बोलतोय साहेब, Jindal Steel Works."
    },
    {
      "ucid": "21112178582948491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.93,
      "end_s": 8.43,
      "text_en": "Speak.",
      "text_native": "बोला."
    },
    {
      "ucid": "21112178582948491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.84,
      "end_s": 10.44,
      "text_en": "Sir, do you have any requirement currently?",
      "text_native": "साहेब, काही आहे सध्या requirement?"
    },
    {
      "ucid": "21112178582948491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 11.7,
      "text_en": "No, sir.",
      "text_native": "नाही हो साहेब."
    },
    {
      "ucid": "21112178582948491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 12.9,
      "text_en": "Not right now?",
      "text_native": "सध्या नाही का?"
    },
    {
      "ucid": "21112178582948491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 13.6,
      "text_en": "No.",
      "text_native": "नाही."
    },
    {
      "ucid": "21112178582948491",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.9,
      "end_s": 15.8,
      "text_en": "No problem, sir. If there is anything, let us know.",
      "text_native": "काही हरकत नाही साहेब. काही असेल तर सांगा आम्हाला."
    },
    {
      "ucid": "21112178582948491",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 16.8,
      "text_en": "Okay, yes.",
      "text_native": "Okay हा."
    },
    {
      "ucid": "21112178582948491",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 17.8,
      "text_en": "Thank you sir.",
      "text_native": "Thank you sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178582948491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and the customer but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178582948491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to qualification."
    },
    {
      "ucid": "21112178582948491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated after the customer stated no requirement."
    },
    {
      "ucid": "21112178582948491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178582948491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement currently?",
      "comment": "Agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178582948491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is anything, let us know.",
      "comment": "Agent used a generic closing rather than establishing a specific, committed next step like a callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}