Call 21112178582913411 2026-08-04 · ankit mistry · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−5
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified himself but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; he immediately asked for a requirement instead of leading with a price or availability benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
will you have any requirement in terms of flat material, HR etc., for this month?
Summary
The agent opened the call and immediately asked for a requirement, which the customer denied. The agent then shared a price for HR material and ended the call without performing discovery or setting a concrete next step.
Coaching
Ankit, start your call with the supply/price hook to give the customer a reason to listen before you ask if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Vipin ji, hi, good afternoon. I am Ankit Mishra speaking from JSW Steel, Mumbai. Agent greeted and identified himself but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; he immediately asked for a requirement instead of leading with a price or availability benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No pitch was delivered as no needs were discovered; a price was mentioned only after the customer had already declined. |
| SL5 Qualify | 2 | pass | – | 2.0 | will you have any requirement in terms of flat material, HR etc., for this month? Agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So if something comes up, please let us know. The closing was passive and did not establish a specific, committed next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.83 heavy | 14.6s | 3.0s | 37.4s | 4.7s | 304.1 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हॅलो?
agent
1.4s
Vipin ji, hi, good afternoon. I am Ankit Mishra speaking from JSW Steel, Mumbai.
विपिन जी, हाय, गुड आफ्टरनून। मैं अंकित मिश्रा बात कर रहा हूं JSW Steel से, मुंबई।
customer
4.8s
Tell me, sir.
बोलिए सर।
agent
5.6s
Vipin ji, as the month has changed now, will you have any requirement in terms of flat material, HR etc., for this month?
विपिन जी, अभी जैसे अपना month change हुआ है, तो कुछ requirement वगेरा होगी क्या आपकी in terms of flat material, HR वगेरा में, ये महीने के लिए?
customer
10.3s
No sir, not right now, nothing.
नहीं सर, अभी नहीं है कुछ भी।
agent
11.8s
Okay, no requirement for now. Okay. Because right now our pricing is running at fifty two fifty for HR from 2.5 to 12 mm.
अच्छा, फिलहाल कोई requirement नहीं है। Okay. Because अभी present fifty two fifty का हमारा pricing चल रहा है for HR 2.5 से 12 mm का।
customer
16.7s
Correct.
बराबर।
agent
17.1s
So if something comes up, please let us know.
तो अगर कुछ आता है तो हमें बताइएगा।
customer
18.8s
No problem, sir.
कोई बात नहीं सर।
agent
19.6s
Yes? Okay ji.
हां? Okay जी।