{
  "ucid": "21112178582913411",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 13:08:54",
  "end_time": "1899-12-30 13:09:49",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2e36c85260e03475af3c73ca100d529f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 101,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582913411__DIA2e36c85260e03475af3c73ca100d529f.mp3",
  "audio_bytes": 111456,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 37.152,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Vipin ji, hi, good afternoon. I am Ankit Mishra speaking from JSW Steel, Mumbai.   (विपिन जी, हाय, गुड आफ्टरनून। मैं अंकित मिश्रा बात कर रहा हूं JSW Steel से, मुंबई।)\n[5s] CUSTOMER: Tell me, sir.   (बोलिए सर।)\n[6s] AGENT: Vipin ji, as the month has changed now, will you have any requirement in terms of flat material, HR etc., for this month?   (विपिन जी, अभी जैसे अपना month change हुआ है, तो कुछ requirement वगेरा होगी क्या आपकी in terms of flat material, HR वगेरा में, ये महीने के लिए?)\n[10s] CUSTOMER: No sir, not right now, nothing.   (नहीं सर, अभी नहीं है कुछ भी।)\n[12s] AGENT: Okay, no requirement for now. Okay. Because right now our pricing is running at fifty two fifty for HR from 2.5 to 12 mm.   (अच्छा, फिलहाल कोई requirement नहीं है। Okay. Because अभी present fifty two fifty का हमारा pricing चल रहा है for HR 2.5 से 12 mm का।)\n[17s] CUSTOMER: Correct.   (बराबर।)\n[17s] AGENT: So if something comes up, please let us know.   (तो अगर कुछ आता है तो हमें बताइएगा।)\n[19s] CUSTOMER: No problem, sir.   (कोई बात नहीं सर।)\n[20s] AGENT: Yes? Okay ji.   (हां? Okay जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Ankit, start your call with the supply/price hook to give the customer a reason to listen before you ask if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call and immediately asked for a requirement, which the customer denied. The agent then shared a price for HR material and ended the call without performing discovery or setting a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Vipin ji, hi, good afternoon. I am Ankit Mishra speaking from JSW Steel, Mumbai.\", \"comment\": \"Agent greeted and identified himself but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; he immediately asked for a requirement instead of leading with a price or availability benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No pitch was delivered as no needs were discovered; a price was mentioned only after the customer had already declined.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"will you have any requirement in terms of flat material, HR etc., for this month?\", \"comment\": \"Agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So if something comes up, please let us know.\", \"comment\": \"The closing was passive and did not establish a specific, committed next step like a callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Ankit, start your call with the supply/price hook to give the customer a reason to listen before you ask if they have a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call and immediately asked for a requirement, which the customer denied. The agent then shared a price for HR material and ended the call without performing discovery or setting a concrete next step.\"}",
  "error": null,
  "latency_ms": 37098,
  "input_tokens": 2904,
  "output_tokens": 698,
  "created_at": "2026-09-25 10:50:02",
  "sentiment": "negative",
  "sentiment_score": -0.46,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 5,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.83,
  "agent_talk_sec": 14.6,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 37.4,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 304.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 74,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178582913411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.58,
      "end_s": 0.93,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178582913411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.38,
      "end_s": 4.6,
      "text_en": "Vipin ji, hi, good afternoon. I am Ankit Mishra speaking from JSW Steel, Mumbai.",
      "text_native": "विपिन जी, हाय, गुड आफ्टरनून। मैं अंकित मिश्रा बात कर रहा हूं JSW Steel से, मुंबई।"
    },
    {
      "ucid": "21112178582913411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.23,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178582913411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.56,
      "end_s": 10.1,
      "text_en": "Vipin ji, as the month has changed now, will you have any requirement in terms of flat material, HR etc., for this month?",
      "text_native": "विपिन जी, अभी जैसे अपना month change हुआ है, तो कुछ requirement वगेरा होगी क्या आपकी in terms of flat material, HR वगेरा में, ये महीने के लिए?"
    },
    {
      "ucid": "21112178582913411",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.26,
      "end_s": 11.5,
      "text_en": "No sir, not right now, nothing.",
      "text_native": "नहीं सर, अभी नहीं है कुछ भी।"
    },
    {
      "ucid": "21112178582913411",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 16.49,
      "text_en": "Okay, no requirement for now. Okay. Because right now our pricing is running at fifty two fifty for HR from 2.5 to 12 mm.",
      "text_native": "अच्छा, फिलहाल कोई requirement नहीं है। Okay. Because अभी present fifty two fifty का हमारा pricing चल रहा है for HR 2.5 से 12 mm का।"
    },
    {
      "ucid": "21112178582913411",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.67,
      "end_s": 17.03,
      "text_en": "Correct.",
      "text_native": "बराबर।"
    },
    {
      "ucid": "21112178582913411",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.12,
      "end_s": 18.46,
      "text_en": "So if something comes up, please let us know.",
      "text_native": "तो अगर कुछ आता है तो हमें बताइएगा।"
    },
    {
      "ucid": "21112178582913411",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.78,
      "end_s": 19.43,
      "text_en": "No problem, sir.",
      "text_native": "कोई बात नहीं सर।"
    },
    {
      "ucid": "21112178582913411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 20.4,
      "text_en": "Yes? Okay ji.",
      "text_native": "हां? Okay जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178582913411",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Vipin ji, hi, good afternoon. I am Ankit Mishra speaking from JSW Steel, Mumbai.",
      "comment": "Agent greeted and identified himself but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178582913411",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook; he immediately asked for a requirement instead of leading with a price or availability benefit."
    },
    {
      "ucid": "21112178582913411",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178582913411",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No pitch was delivered as no needs were discovered; a price was mentioned only after the customer had already declined."
    },
    {
      "ucid": "21112178582913411",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "will you have any requirement in terms of flat material, HR etc., for this month?",
      "comment": "Agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178582913411",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So if something comes up, please let us know.",
      "comment": "The closing was passive and did not establish a specific, committed next step like a callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}