{ "ucid": "21112178582810611", "call_date": "2026-08-04", "start_time": "1899-12-30 12:51:46", "end_time": "1899-12-30 12:54:21", "duration_sec": 155, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "Onboarded", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5c89225564eda9cf4b368bc543b089bd.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 203, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178582810611__DIA5c89225564eda9cf4b368bc543b089bd.mp3", "audio_bytes": 399600, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 133.2, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello?\n[2s] CUSTOMER: Hello?\n[4s] AGENT: Hello, uh good afternoon sir. Karthik this side from JSW One.\n[8s] CUSTOMER: Huh?\n[8s] AGENT: Uh sir, I was speaking from JSW One. (अह सर JSW One से बात कर रहा था।)\n[10s] CUSTOMER: Sir?\n[11s] AGENT: Uh in sir Mysore Dryer Tech, you have any steel requirement at the end?\n[15s] CUSTOMER: Yes sir, we are requiring. You are from sir?\n[17s] AGENT: I'm talking from JSW One sir. JSW One.\n[20s] CUSTOMER: JSW One. Yes. Okay okay okay. We are requiring sir but SS or MS region?\n[23s] AGENT: It is all for MS, MS.\n[24s] CUSTOMER: MS, okay okay. Tell me sir. We are requiring regularly 3 mm, 2 mm sheets sir.\n[29s] AGENT: 3 mm, 2 mm HR sheets?\n[30s] CUSTOMER: Yeah.\n[32s] AGENT: Okay. And sir from where you are buying currently? As in from Bangalore?\n[35s] CUSTOMER: Uh now we are buying from Bangalore, Triveni.\n[38s] AGENT: Okay, Triveni.\n[38s] CUSTOMER: Triveni Steel and uh Shiva Ferric.\n[40s] AGENT: Okay okay, got it sir. So sir see, in Bangalore, we stock HR sheets ourselves. Right? So if your requirement is...\n[45s] CUSTOMER: Sir?\n[46s] AGENT: I'm saying sir we stock HR in our own stockyard in Bangalore. Right?\n[50s] CUSTOMER: Okay.\n[50s] AGENT: So this you can purchase at any time for this, right? We can give you a very competitive rate also.\n[53s] CUSTOMER: Okay. You send me the details sir. I'll send you the requirement.\n[56s] AGENT: competitive rates.\n[57s] AGENT: Okay.\n[58s] CUSTOMER: So let me... Every month we are buying more than 200, 300 ton sir. Only 3 mm.\n[101s] AGENT: Only 3 mm?\n[102s] CUSTOMER: Yes.\n[103s] AGENT: Okay okay, got it sir, got it sir.\n[105s] CUSTOMER: Okay. Major supplier is Triveni Steel.\n[107s] AGENT: Okay, majorly from Triveni Steel.\n[108s] CUSTOMER: Yeah.\n[110s] AGENT: So any current requirement?\n[111s] CUSTOMER: Yeah, current requirement is there. Yeah yeah. Current requirement is there. You send me sir, your details. I'll send you mail and WhatsApp both.\n[114s] AGENT: Okay sir, let me send you a quotation for 3 mm on your mail.\n[118s] CUSTOMER: Yeah.\n[120s] AGENT: MDT at CDI at gmail dot com, right?\n[122s] CUSTOMER: Okay okay okay.\n[124s] AGENT: Okay sir, and sir you can revert over that sir, okay?\n[126s] CUSTOMER: Good good good.", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 42, "connected": 1, "audio_notes": "clear: The agent dictates an email address in a slightly unusual format, which has been transcribed literally.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "42 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]", "pitch_coaching_note": "You got lucky with a great lead who volunteered key information. You must lead the call by proactively asking all discovery questions to uncover the full opportunity yourself.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent connected with a high-potential manufacturing lead in Bangalore (Mysore Dryer Tech). The customer was very receptive, confirming a need for MS HR sheets and volunteering a monthly volume of 200-300 tons. The agent pitched local stock availability and committed to sending a quote, successfully securing a next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, uh good afternoon sir. Karthik this side from JSW One.\", \"comment\": \"Agent identified himself and the company, and the customer engaged immediately, giving implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"And sir from where you are buying currently?\", \"comment\": \"Agent only asked about current suppliers; the large monthly tonnage was volunteered by the customer, not discovered by the agent. Only 2/6 questions were covered.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'm saying sir we stock HR in our own stockyard in Bangalore. Right? ... We can give you a very competitive rate also.\", \"comment\": \"Agent pitched local stockyard availability and competitive pricing, which are relevant USPs when competing with other local suppliers.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So any current requirement?\", \"comment\": \"Although a current requirement was confirmed, the agent failed to capture the necessary details like grade, width, or quantity to create a proper quote.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay sir, let me send you a quotation for 3 mm on your mail.\", \"comment\": \"Agent committed to a clear next step of sending a quotation and confirmed the customer's email address.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You got lucky with a great lead who volunteered key information. You must lead the call by proactively asking all discovery questions to uncover the full opportunity yourself.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"You send me the details sir. I'll send you the requirement.\", \"response\": \"Okay sir, let me send you a quotation for 3 mm on your mail.\"}], \"call_summary\": \"The agent connected with a high-potential manufacturing lead in Bangalore (Mysore Dryer Tech). The customer was very receptive, confirming a need for MS HR sheets and volunteering a monthly volume of 200-300 tons. The agent pitched local stock availability and committed to sending a quote, successfully securing a next step.\"}", "error": null, "latency_ms": 36137, "input_tokens": 3376, "output_tokens": 859, "created_at": "2026-09-25 10:58:48", "sentiment": "positive", "sentiment_score": 0.858, "sentiment_confidence": "high", "pos": 26, "neg": 0, "lex_hits": 38, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.378, "agent_talk_sec": 45.8, "customer_talk_sec": 75.3, "dead_air_sec": 33.9, "longest_monologue_sec": 5.0, "agent_wpm": 234.5, "interruptions": 2, "agent_turns": 21, "customer_turns": 21, "discovery_qs": 12, "words_agent": 179, "words_customer": 129, "monologue_heavy": 0, "turns": [ { "ucid": "21112178582810611", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.8, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178582810611", "idx": 1, "speaker": "agent", "start_s": 1.0, "end_s": 1.8, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178582810611", "idx": 2, "speaker": "customer", "start_s": 2.0, "end_s": 4.2, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178582810611", "idx": 3, "speaker": "agent", "start_s": 4.5, "end_s": 7.5, "text_en": "Hello, uh good afternoon sir. Karthik this side from JSW One.", "text_native": "Hello, uh good afternoon sir. Karthik this side from JSW One." }, { "ucid": "21112178582810611", "idx": 4, "speaker": "customer", "start_s": 7.8, "end_s": 8.2, "text_en": "Huh?", "text_native": "Huh?" }, { "ucid": "21112178582810611", "idx": 5, "speaker": "agent", "start_s": 8.5, "end_s": 10.0, "text_en": "Uh sir, I was speaking from JSW One.", "text_native": "अह सर JSW One से बात कर रहा था।" }, { "ucid": "21112178582810611", "idx": 6, "speaker": "customer", "start_s": 10.5, "end_s": 11.0, "text_en": "Sir?", "text_native": "Sir?" }, { "ucid": "21112178582810611", "idx": 7, "speaker": "agent", "start_s": 11.2, "end_s": 14.8, "text_en": "Uh in sir Mysore Dryer Tech, you have any steel requirement at the end?", "text_native": "Uh in sir Mysore Dryer Tech, you have any steel requirement at the end?" }, { "ucid": "21112178582810611", "idx": 8, "speaker": "customer", "start_s": 15.0, "end_s": 17.0, "text_en": "Yes sir, we are requiring. You are from sir?", "text_native": "Yes sir, we are requiring. You are from sir?" }, { "ucid": "21112178582810611", "idx": 9, "speaker": "agent", "start_s": 17.2, "end_s": 19.5, "text_en": "I'm talking from JSW One sir. JSW One.", "text_native": "I'm talking from JSW One sir. JSW One." }, { "ucid": "21112178582810611", "idx": 10, "speaker": "customer", "start_s": 19.5, "end_s": 22.5, "text_en": "JSW One. Yes. Okay okay okay. We are requiring sir but SS or MS region?", "text_native": "JSW One. Yes. Okay okay okay. We are requiring sir but SS or MS region?" }, { "ucid": "21112178582810611", "idx": 11, "speaker": "agent", "start_s": 22.7, "end_s": 24.2, "text_en": "It is all for MS, MS.", "text_native": "It is all for MS, MS." }, { "ucid": "21112178582810611", "idx": 12, "speaker": "customer", "start_s": 24.5, "end_s": 29.0, "text_en": "MS, okay okay. Tell me sir. We are requiring regularly 3 mm, 2 mm sheets sir.", "text_native": "MS, okay okay. Tell me sir. We are requiring regularly 3 mm, 2 mm sheets sir." }, { "ucid": "21112178582810611", "idx": 13, "speaker": "agent", "start_s": 29.0, "end_s": 30.2, "text_en": "3 mm, 2 mm HR sheets?", "text_native": "3 mm, 2 mm HR sheets?" }, { "ucid": "21112178582810611", "idx": 14, "speaker": "customer", "start_s": 30.5, "end_s": 31.0, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178582810611", "idx": 15, "speaker": "agent", "start_s": 31.5, "end_s": 34.5, "text_en": "Okay. And sir from where you are buying currently? As in from Bangalore?", "text_native": "Okay. And sir from where you are buying currently? As in from Bangalore?" }, { "ucid": "21112178582810611", "idx": 16, "speaker": "customer", "start_s": 34.8, "end_s": 37.0, "text_en": "Uh now we are buying from Bangalore, Triveni.", "text_native": "Uh now we are buying from Bangalore, Triveni." }, { "ucid": "21112178582810611", "idx": 17, "speaker": "agent", "start_s": 37.5, "end_s": 38.2, "text_en": "Okay, Triveni.", "text_native": "Okay, Triveni." }, { "ucid": "21112178582810611", "idx": 18, "speaker": "customer", "start_s": 38.2, "end_s": 40.5, "text_en": "Triveni Steel and uh Shiva Ferric.", "text_native": "Triveni Steel and uh Shiva Ferric." }, { "ucid": "21112178582810611", "idx": 19, "speaker": "agent", "start_s": 40.5, "end_s": 45.0, "text_en": "Okay okay, got it sir. So sir see, in Bangalore, we stock HR sheets ourselves. Right? So if your requirement is...", "text_native": "Okay okay, got it sir. So sir see, in Bangalore, we stock HR sheets ourselves. Right? So if your requirement is..." }, { "ucid": "21112178582810611", "idx": 20, "speaker": "customer", "start_s": 45.0, "end_s": 45.5, "text_en": "Sir?", "text_native": "Sir?" }, { "ucid": "21112178582810611", "idx": 21, "speaker": "agent", "start_s": 45.5, "end_s": 49.5, "text_en": "I'm saying sir we stock HR in our own stockyard in Bangalore. Right?", "text_native": "I'm saying sir we stock HR in our own stockyard in Bangalore. Right?" }, { "ucid": "21112178582810611", "idx": 22, "speaker": "customer", "start_s": 49.5, "end_s": 50.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178582810611", "idx": 23, "speaker": "agent", "start_s": 50.2, "end_s": 53.0, "text_en": "So this you can purchase at any time for this, right? We can give you a very competitive rate also.", "text_native": "So this you can purchase at any time for this, right? We can give you a very competitive rate also." }, { "ucid": "21112178582810611", "idx": 24, "speaker": "customer", "start_s": 53.0, "end_s": 56.5, "text_en": "Okay. You send me the details sir. I'll send you the requirement.", "text_native": "Okay. You send me the details sir. I'll send you the requirement." }, { "ucid": "21112178582810611", "idx": 25, "speaker": "agent", "start_s": 55.5, "end_s": 56.8, "text_en": "competitive rates.", "text_native": "competitive rates." }, { "ucid": "21112178582810611", "idx": 26, "speaker": "agent", "start_s": 56.8, "end_s": 57.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178582810611", "idx": 27, "speaker": "customer", "start_s": 57.5, "end_s": 101.0, "text_en": "So let me... Every month we are buying more than 200, 300 ton sir. Only 3 mm.", "text_native": "So let me... Every month we are buying more than 200, 300 ton sir. Only 3 mm." }, { "ucid": "21112178582810611", "idx": 28, "speaker": "agent", "start_s": 101.0, "end_s": 102.0, "text_en": "Only 3 mm?", "text_native": "Only 3 mm?" }, { "ucid": "21112178582810611", "idx": 29, "speaker": "customer", "start_s": 102.2, "end_s": 102.5, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178582810611", "idx": 30, "speaker": "agent", "start_s": 103.0, "end_s": 104.8, "text_en": "Okay okay, got it sir, got it sir.", "text_native": "Okay okay, got it sir, got it sir." }, { "ucid": "21112178582810611", "idx": 31, "speaker": "customer", "start_s": 105.0, "end_s": 107.0, "text_en": "Okay. Major supplier is Triveni Steel.", "text_native": "Okay. Major supplier is Triveni Steel." }, { "ucid": "21112178582810611", "idx": 32, "speaker": "agent", "start_s": 107.0, "end_s": 108.5, "text_en": "Okay, majorly from Triveni Steel.", "text_native": "Okay, majorly from Triveni Steel." }, { "ucid": "21112178582810611", "idx": 33, "speaker": "customer", "start_s": 108.5, "end_s": 109.0, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178582810611", "idx": 34, "speaker": "agent", "start_s": 109.5, "end_s": 110.8, "text_en": "So any current requirement?", "text_native": "So any current requirement?" }, { "ucid": "21112178582810611", "idx": 35, "speaker": "customer", "start_s": 110.8, "end_s": 114.0, "text_en": "Yeah, current requirement is there. Yeah yeah. Current requirement is there. You send me sir, your details. I'll send you mail and WhatsApp both.", "text_native": "Yeah, current requirement is there. Yeah yeah. Current requirement is there. You send me sir, your details. I'll send you mail and WhatsApp both." }, { "ucid": "21112178582810611", "idx": 36, "speaker": "agent", "start_s": 114.5, "end_s": 119.5, "text_en": "Okay sir, let me send you a quotation for 3 mm on your mail.", "text_native": "Okay sir, let me send you a quotation for 3 mm on your mail." }, { "ucid": "21112178582810611", "idx": 37, "speaker": "customer", "start_s": 118.5, "end_s": 119.0, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178582810611", "idx": 38, "speaker": "agent", "start_s": 119.5, "end_s": 121.8, "text_en": "MDT at CDI at gmail dot com, right?", "text_native": "MDT at CDI at gmail dot com, right?" }, { "ucid": "21112178582810611", "idx": 39, "speaker": "customer", "start_s": 122.0, "end_s": 123.0, "text_en": "Okay okay okay.", "text_native": "Okay okay okay." }, { "ucid": "21112178582810611", "idx": 40, "speaker": "agent", "start_s": 123.5, "end_s": 125.5, "text_en": "Okay sir, and sir you can revert over that sir, okay?", "text_native": "Okay sir, and sir you can revert over that sir, okay?" }, { "ucid": "21112178582810611", "idx": 41, "speaker": "customer", "start_s": 125.8, "end_s": 127.0, "text_en": "Good good good.", "text_native": "Good good good." } ], "steps": [ { "ucid": "21112178582810611", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, uh good afternoon sir. Karthik this side from JSW One.", "comment": "Agent identified himself and the company, and the customer engaged immediately, giving implicit permission to proceed." }, { "ucid": "21112178582810611", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a hook, instead opening with a direct question about requirements." }, { "ucid": "21112178582810611", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "And sir from where you are buying currently?", "comment": "Agent only asked about current suppliers; the large monthly tonnage was volunteered by the customer, not discovered by the agent. Only 2/6 questions were covered." }, { "ucid": "21112178582810611", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I'm saying sir we stock HR in our own stockyard in Bangalore. Right? ... We can give you a very competitive rate also.", "comment": "Agent pitched local stockyard availability and competitive pricing, which are relevant USPs when competing with other local suppliers." }, { "ucid": "21112178582810611", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "So any current requirement?", "comment": "Although a current requirement was confirmed, the agent failed to capture the necessary details like grade, width, or quantity to create a proper quote." }, { "ucid": "21112178582810611", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay sir, let me send you a quotation for 3 mm on your mail.", "comment": "Agent committed to a clear next step of sending a quotation and confirmed the customer's email address." } ], "objections": [ { "ucid": "21112178582810611", "obj_type": "send_price_will_think", "state": "handled", "evidence": "You send me the details sir. I'll send you the requirement.", "response": "Okay sir, let me send you a quotation for 3 mm on your mail." } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL5 Qualify" ], "objection_phrases_list": [] }