Call 21112178582692951 2026-08-04 · Abdul Ansari · 2:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
spec_not_available
Customer required 1000mm width, but agent stated only the standard 1250mm width is available.
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +2/−4
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent immediately asked for a requirement instead of leading with a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the customer stated their specific need upfront and the agent reacted to it.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, will GI be available with you? .7, one meter? ... How much quantity do you need? ... No, I need two, two and a half tons.
Summary
The customer, from a metal industries company, inquired about a specific requirement: 2.5 tons of 0.7mm GI coil with a 1-meter width. The agent identified that the quantity was below the 5-ton MOQ and that the 1-meter width was a non-standard size. As the required specification was not available, the call ended without a resolution or a next step.
Coaching
You must follow the pitch structure by asking for permission and delivering the hook before asking for requirements. This allows you to control the call and build value, rather than immediately hitting a dead end on a specific, unavailable item.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh hello sir, this is Abdul speaking from JSW. The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? In HR, in CR, anything? The agent immediately asked for a requirement instead of leading with a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the customer stated their specific need upfront and the agent reacted to it. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, will GI be available with you? .7, one meter? ... How much quantity do you need? ... No, I need two, two and a half tons. The agent successfully captured the specific requirement (material, thickness, width, quantity) after the customer volunteered it. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Hmm, okay sir, no problem then. The call ended without a committed next step after the agent confirmed the required spec was unavailable. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 35.3s | 28.0s | 91.7s | 4.0s | 406.2 | 0 | 18 | 20 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello?
हेलो?
agent
5.6s
Yes.
हां जी।
agent
6.2s
Uh hello sir, this is Abdul speaking from JSW.
ए नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।
customer
8.5s
Okay, yes, yes, tell me.
अच्छा, हां जी, हां जी, बोलिए।
agent
10.0s
Am I speaking with Shreeji Metal Industries enterprises?
श्रीजी मेटल इंडस्ट्रीज से बात कर रहे हैं एंटरप्राइजेज?
customer
12.2s
Yes, tell me, tell me.
जी, बोलिए, बोलिए।
agent
13.1s
Do you have any requirement for steel, sir? In HR, in CR, anything?
कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR में, CR में, कुछ?
customer
15.2s
Sir, will GI be available with you? .7, one meter?
सर GI की मिल जाएगी क्या आपके पास में? .7 की, एक मीटर?
agent
18.4s
It will be available. How much quantity do you need?
मिल जाएगा। कितना क्वांटिटी चाहिए आपको?
customer
20.0s
Uh, what is the weight of one coil at your end?
अह एक कॉइल में कितना वजन होता है आपके?
agent
21.8s
The coil weight is five tons, ten tons. It can be five tons, it can be ten tons. How much will you take?
पांच टन, दस टन कॉइल का वेट आता है। पांच टन का भी होता है, दस टन का भी होता है। कितना लेंगे?
customer
24.5s
No, I need two, two and a half tons.
नहीं, मुझको तो दो ढाई टन चाहिए।
agent
26.4s
Oh man, this MOQ will be a bit low, sir. There's an MOQ issue with this then.
अरे यार, ये MOQ थोड़ा कम हो जाएगा सर। MOQ इशू है फिर इसका।
customer
28.8s
No.
नहीं।
customer
29.6s
The thing is, I need a one-meter coil of .7, GI or GP. And you, these GP or GI coils are small. They don't come in five, ten tons.
ऐसा है ना, वो एक मीटर की कॉइल चाहिए मुझे .7 की, GI की या GP की। और आप ये तो छोटी-छोटी कॉइल आती है GP या GI वाली तो। पांच दस टन की तो नहीं आती।
agent
35.6s
Hmm.
हम्म।
agent
36.4s
Oh, the problem is that it doesn't come in that, what do you call it, very little is made in one meter, sir.
अरे दिक्कत क्या है ना कि वो उसमें आता नहीं है, क्या बोलते हैं कि एक मीटर में बहुत कम बनता है सर।
customer
40.0s
Sir, two and a half tons...
सर ढाई टन...
agent
40.5s
In twelve hundred fifty width, more is made in twelve hundred fifty width.
बारह सौ पचास विड्थ में, बारह सौ पचास विड्थ में ज्यादा बनता है।
customer
42.9s
No, twelve hundred fifty won't work. My...
नहीं, बारह सौ पचास नहीं चलेगा। मेरे...
agent
44.0s
What about the coil, a coil can be four tons, it can be five tons, there are also ten-ton coils, okay? In GI.
कॉइल भी क्या है, कॉइल तो होता है ना सर कि कॉइल आपका चार टन का भी होता है, पांच टन का भी होता है, दस टन का भी कॉइल होता है, ठीक है? GI में।
customer
48.0s
Yes.
हां।
agent
48.6s
So in that, there is a de-coiling cost. That's why the MOQ is five tons. If five tons is possible, I can get that done for you, sir.
तो उसमें क्या होता है डीकॉइलिंग करने वाला खर्चा लगता है। इसलिए MOQ पांच टन का है। पांच टन हो पाएगा उतना करा सकता सर आपका।
customer
52.5s
No, yours is five tons?
नहीं, आपकी पांच टन की है?
agent
53.9s
Yes.
हां।
customer
54.9s
Five tons will be too much, sir. I will take up to two and a half, three tons. Any small coil...
पांच टन की तो ज्यादा हो जाएगी सर। मुझको ढाई टन, तीन टन तक मैं ले लूंगा। कोई छोटी कॉइल...
agent
58.5s
Okay, I will, I will reach out to you, sir. I will talk to you if we can get it done, okay? I will call you back.
ठीक है, मैं आपको, आपको रीच आउट करता हूं सर। मैं आपसे बात करता हूं अगर हम लोग करा पाएंगे तो, ठीक है? कॉल बैक करता हूं आपको।
customer
61.5s
Please check once. What, what is the rate? What will be the rate for five tons?
एक बार देखिए। क्या, क्या रेट है? पांच टन का क्या रेट आ जाएगा?
agent
64.2s
The rate will be seventy-four. Seventy-four ex-Ghaziabad.
सेवेंटी फोर तो रेट जाएगा। सेवेंटी फोर एक्स गाजियाबाद।
customer
66.5s
Seventy-four ex-Ghaziabad?
सेवेंटी फोर एक्स गाजियाबाद?
agent
67.8s
Hmm, JSW make.
हम्म, JSW मेक।
customer
69.0s
Okay.
ओके।
customer
69.8s
Sir, please arrange for two and a half to three tons, I will take it.
सर ढाई से तीन टन की करा दीजिए, मैं ले लूंगा।
customer
72.2s
One meter, of one meter.
एक मीटर, एक मीटर की।
agent
73.3s
It's not available in one meter, sir. You get it in the standard twelve fifty. Twelve fifty won't work for you.
एक मीटर में नहीं मिलता है ना सर। आपको स्टैंडर्ड में मिलता है बारह पचास में। बारह पचास चलेगा नहीं आपको।
customer
76.0s
No, in twelve fifty there will be wastage for me.
नहीं, बारह पचास में तो वेस्टेज आ जाएगी मेरी।
agent
77.9s
Hmm, okay sir, no problem then.
हम्म, ठीक है सर, कोई नहीं फिर।
customer
79.3s
Okay sir.
ओके सर।