{
  "ucid": "21112178582692951",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 12:32:09",
  "end_time": "1899-12-30 12:34:44",
  "duration_sec": 155,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA88fe72d801f8f4bc4085ab430b790c56.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 204,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582692951__DIA88fe72d801f8f4bc4085ab430b790c56.mp3",
  "audio_bytes": 393120,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 131.04,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Yes.   (हां जी।)\n[6s] AGENT: Uh hello sir, this is Abdul speaking from JSW.   (ए नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।)\n[8s] CUSTOMER: Okay, yes, yes, tell me.   (अच्छा, हां जी, हां जी, बोलिए।)\n[10s] AGENT: Am I speaking with Shreeji Metal Industries enterprises?   (श्रीजी मेटल इंडस्ट्रीज से बात कर रहे हैं एंटरप्राइजेज?)\n[12s] CUSTOMER: Yes, tell me, tell me.   (जी, बोलिए, बोलिए।)\n[13s] AGENT: Do you have any requirement for steel, sir? In HR, in CR, anything?   (कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR में, CR में, कुछ?)\n[15s] CUSTOMER: Sir, will GI be available with you? .7, one meter?   (सर GI की मिल जाएगी क्या आपके पास में? .7 की, एक मीटर?)\n[18s] AGENT: It will be available. How much quantity do you need?   (मिल जाएगा। कितना क्वांटिटी चाहिए आपको?)\n[20s] CUSTOMER: Uh, what is the weight of one coil at your end?   (अह एक कॉइल में कितना वजन होता है आपके?)\n[22s] AGENT: The coil weight is five tons, ten tons. It can be five tons, it can be ten tons. How much will you take?   (पांच टन, दस टन कॉइल का वेट आता है। पांच टन का भी होता है, दस टन का भी होता है। कितना लेंगे?)\n[24s] CUSTOMER: No, I need two, two and a half tons.   (नहीं, मुझको तो दो ढाई टन चाहिए।)\n[26s] AGENT: Oh man, this MOQ will be a bit low, sir. There's an MOQ issue with this then.   (अरे यार, ये MOQ थोड़ा कम हो जाएगा सर। MOQ इशू है फिर इसका।)\n[29s] CUSTOMER: No.   (नहीं।)\n[30s] CUSTOMER: The thing is, I need a one-meter coil of .7, GI or GP. And you, these GP or GI coils are small. They don't come in five, ten tons.   (ऐसा है ना, वो एक मीटर की कॉइल चाहिए मुझे .7 की, GI की या GP की। और आप ये तो छोटी-छोटी कॉइल आती है GP या GI वाली तो। पांच दस टन की तो नहीं आती।)\n[36s] AGENT: Hmm.   (हम्म।)\n[36s] AGENT: Oh, the problem is that it doesn't come in that, what do you call it, very little is made in one meter, sir.   (अरे दिक्कत क्या है ना कि वो उसमें आता नहीं है, क्या बोलते हैं कि एक मीटर में बहुत कम बनता है सर।)\n[40s] CUSTOMER: Sir, two and a half tons...   (सर ढाई टन...)\n[40s] AGENT: In twelve hundred fifty width, more is made in twelve hundred fifty width.   (बारह सौ पचास विड्थ में, बारह सौ पचास विड्थ में ज्यादा बनता है।)\n[43s] CUSTOMER: No, twelve hundred fifty won't work. My...   (नहीं, बारह सौ पचास नहीं चलेगा। मेरे...)\n[44s] AGENT: What about the coil, a coil can be four tons, it can be five tons, there are also ten-ton coils, okay? In GI.   (कॉइल भी क्या है, कॉइल तो होता है ना सर कि कॉइल आपका चार टन का भी होता है, पांच टन का भी होता है, दस टन का भी कॉइल होता है, ठीक है? GI में।)\n[48s] CUSTOMER: Yes.   (हां।)\n[49s] AGENT: So in that, there is a de-coiling cost. That's why the MOQ is five tons. If five tons is possible, I can get that done for you, sir.   (तो उसमें क्या होता है डीकॉइलिंग करने वाला खर्चा लगता है। इसलिए MOQ पांच टन का है। पांच टन हो पाएगा उतना करा सकता सर आपका।)\n[52s] CUSTOMER: No, yours is five tons?   (नहीं, आपकी पांच टन की है?)\n[54s] AGENT: Yes.   (हां।)\n[55s] CUSTOMER: Five tons will be too much, sir. I will take up to two and a half, three tons. Any small coil...   (पांच टन की तो ज्यादा हो जाएगी सर। मुझको ढाई टन, तीन टन तक मैं ले लूंगा। कोई छोटी कॉइल...)\n[58s] AGENT: Okay, I will, I will reach out to you, sir. I will talk to you if we can get it done, okay? I will call you back.   (ठीक है, मैं आपको, आपको रीच आउट करता हूं सर। मैं आपसे बात करता हूं अगर हम लोग करा पाएंगे तो, ठीक है? कॉल बैक करता हूं आपको।)\n[62s] CUSTOMER: Please check once. What, what is the rate? What will be the rate for five tons?   (एक बार देखिए। क्या, क्या रेट है? पांच टन का क्या रेट आ जाएगा?)\n[64s] AGENT: The rate will be seventy-four. Seventy-four ex-Ghaziabad.   (सेवेंटी फोर तो रेट जाएगा। सेवेंटी फोर एक्स गाजियाबाद।)\n[66s] CUSTOMER: Seventy-four ex-Ghaziabad?   (सेवेंटी फोर एक्स गाजियाबाद?)\n[68s] AGENT: Hmm, JSW make.   (हम्म, JSW मेक।)\n[69s] CUSTOMER: Okay.   (ओके।)\n[70s] CUSTOMER: Sir, please arrange for two and a half to three tons, I will take it.   (सर ढाई से तीन टन की करा दीजिए, मैं ले लूंगा।)\n[72s] CUSTOMER: One meter, of one meter.   (एक मीटर, एक मीटर की।)\n[73s] AGENT: It's not available in one meter, sir. You get it in the standard twelve fifty. Twelve fifty won't work for you.   (एक मीटर में नहीं मिलता है ना सर। आपको स्टैंडर्ड में मिलता है बारह पचास में। बारह पचास चलेगा नहीं आपको।)\n[76s] CUSTOMER: No, in twelve fifty there will be wastage for me.   (नहीं, बारह पचास में तो वेस्टेज आ जाएगी मेरी।)\n[78s] AGENT: Hmm, okay sir, no problem then.   (हम्म, ठीक है सर, कोई नहीं फिर।)\n[79s] CUSTOMER: Okay sir.   (ओके सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 38,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "38 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure by asking for permission and delivering the hook before asking for requirements. This allows you to control the call and build value, rather than immediately hitting a dead end on a specific, unavailable item.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer required 1000mm width, but agent stated only the standard 1250mm width is available.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, from a metal industries company, inquired about a specific requirement: 2.5 tons of 0.7mm GI coil with a 1-meter width. The agent identified that the quantity was below the 5-ton MOQ and that the 1-meter width was a non-standard size. As the required specification was not available, the call ended without a resolution or a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh hello sir, this is Abdul speaking from JSW.\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel, sir? In HR, in CR, anything?\", \"comment\": \"The agent immediately asked for a requirement instead of leading with a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the customer stated their specific need upfront and the agent reacted to it.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, will GI be available with you? .7, one meter? ... How much quantity do you need? ... No, I need two, two and a half tons.\", \"comment\": \"The agent successfully captured the specific requirement (material, thickness, width, quantity) after the customer volunteered it.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hmm, okay sir, no problem then.\", \"comment\": \"The call ended without a committed next step after the agent confirmed the required spec was unavailable.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure by asking for permission and delivering the hook before asking for requirements. This allows you to control the call and build value, rather than immediately hitting a dead end on a specific, unavailable item.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer required 1000mm width, but agent stated only the standard 1250mm width is available.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, from a metal industries company, inquired about a specific requirement: 2.5 tons of 0.7mm GI coil with a 1-meter width. The agent identified that the quantity was below the 5-ton MOQ and that the 1-meter width was a non-standard size. As the required specification was not available, the call ended without a resolution or a next step.\"}",
  "error": null,
  "latency_ms": 29003,
  "input_tokens": 4052,
  "output_tokens": 813,
  "created_at": "2026-09-25 10:58:47",
  "sentiment": "negative",
  "sentiment_score": -0.154,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 4,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.558,
  "agent_talk_sec": 35.3,
  "customer_talk_sec": 28.0,
  "dead_air_sec": 91.7,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 406.2,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 20,
  "discovery_qs": 7,
  "words_agent": 239,
  "words_customer": 165,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178582692951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.89,
      "end_s": 5.3,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.58,
      "end_s": 5.88,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 8.1,
      "text_en": "Uh hello sir, this is Abdul speaking from JSW.",
      "text_native": "ए नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.6,
      "text_en": "Okay, yes, yes, tell me.",
      "text_native": "अच्छा, हां जी, हां जी, बोलिए।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.0,
      "text_en": "Am I speaking with Shreeji Metal Industries enterprises?",
      "text_native": "श्रीजी मेटल इंडस्ट्रीज से बात कर रहे हैं एंटरप्राइजेज?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.8,
      "text_en": "Yes, tell me, tell me.",
      "text_native": "जी, बोलिए, बोलिए।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 15.2,
      "text_en": "Do you have any requirement for steel, sir? In HR, in CR, anything?",
      "text_native": "कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR में, CR में, कुछ?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 18.0,
      "text_en": "Sir, will GI be available with you? .7, one meter?",
      "text_native": "सर GI की मिल जाएगी क्या आपके पास में? .7 की, एक मीटर?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.4,
      "end_s": 19.6,
      "text_en": "It will be available. How much quantity do you need?",
      "text_native": "मिल जाएगा। कितना क्वांटिटी चाहिए आपको?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 21.5,
      "text_en": "Uh, what is the weight of one coil at your end?",
      "text_native": "अह एक कॉइल में कितना वजन होता है आपके?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 24.5,
      "text_en": "The coil weight is five tons, ten tons. It can be five tons, it can be ten tons. How much will you take?",
      "text_native": "पांच टन, दस टन कॉइल का वेट आता है। पांच टन का भी होता है, दस टन का भी होता है। कितना लेंगे?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 26.0,
      "text_en": "No, I need two, two and a half tons.",
      "text_native": "नहीं, मुझको तो दो ढाई टन चाहिए।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.4,
      "end_s": 28.4,
      "text_en": "Oh man, this MOQ will be a bit low, sir. There's an MOQ issue with this then.",
      "text_native": "अरे यार, ये MOQ थोड़ा कम हो जाएगा सर। MOQ इशू है फिर इसका।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 29.0,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 35.0,
      "text_en": "The thing is, I need a one-meter coil of .7, GI or GP. And you, these GP or GI coils are small. They don't come in five, ten tons.",
      "text_native": "ऐसा है ना, वो एक मीटर की कॉइल चाहिए मुझे .7 की, GI की या GP की। और आप ये तो छोटी-छोटी कॉइल आती है GP या GI वाली तो। पांच दस टन की तो नहीं आती।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 15,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 35.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 16,
      "speaker": "agent",
      "start_s": 36.4,
      "end_s": 40.0,
      "text_en": "Oh, the problem is that it doesn't come in that, what do you call it, very little is made in one meter, sir.",
      "text_native": "अरे दिक्कत क्या है ना कि वो उसमें आता नहीं है, क्या बोलते हैं कि एक मीटर में बहुत कम बनता है सर।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 17,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.5,
      "text_en": "Sir, two and a half tons...",
      "text_native": "सर ढाई टन..."
    },
    {
      "ucid": "21112178582692951",
      "idx": 18,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 42.5,
      "text_en": "In twelve hundred fifty width, more is made in twelve hundred fifty width.",
      "text_native": "बारह सौ पचास विड्थ में, बारह सौ पचास विड्थ में ज्यादा बनता है।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 19,
      "speaker": "customer",
      "start_s": 42.9,
      "end_s": 44.0,
      "text_en": "No, twelve hundred fifty won't work. My...",
      "text_native": "नहीं, बारह सौ पचास नहीं चलेगा। मेरे..."
    },
    {
      "ucid": "21112178582692951",
      "idx": 20,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 48.0,
      "text_en": "What about the coil, a coil can be four tons, it can be five tons, there are also ten-ton coils, okay? In GI.",
      "text_native": "कॉइल भी क्या है, कॉइल तो होता है ना सर कि कॉइल आपका चार टन का भी होता है, पांच टन का भी होता है, दस टन का भी कॉइल होता है, ठीक है? GI में।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 21,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 48.3,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 22,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 52.2,
      "text_en": "So in that, there is a de-coiling cost. That's why the MOQ is five tons. If five tons is possible, I can get that done for you, sir.",
      "text_native": "तो उसमें क्या होता है डीकॉइलिंग करने वाला खर्चा लगता है। इसलिए MOQ पांच टन का है। पांच टन हो पाएगा उतना करा सकता सर आपका।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 23,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 53.5,
      "text_en": "No, yours is five tons?",
      "text_native": "नहीं, आपकी पांच टन की है?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 24,
      "speaker": "agent",
      "start_s": 53.9,
      "end_s": 54.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 25,
      "speaker": "customer",
      "start_s": 54.9,
      "end_s": 58.5,
      "text_en": "Five tons will be too much, sir. I will take up to two and a half, three tons. Any small coil...",
      "text_native": "पांच टन की तो ज्यादा हो जाएगी सर। मुझको ढाई टन, तीन टन तक मैं ले लूंगा। कोई छोटी कॉइल..."
    },
    {
      "ucid": "21112178582692951",
      "idx": 26,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 61.5,
      "text_en": "Okay, I will, I will reach out to you, sir. I will talk to you if we can get it done, okay? I will call you back.",
      "text_native": "ठीक है, मैं आपको, आपको रीच आउट करता हूं सर। मैं आपसे बात करता हूं अगर हम लोग करा पाएंगे तो, ठीक है? कॉल बैक करता हूं आपको।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 27,
      "speaker": "customer",
      "start_s": 61.5,
      "end_s": 63.5,
      "text_en": "Please check once. What, what is the rate? What will be the rate for five tons?",
      "text_native": "एक बार देखिए। क्या, क्या रेट है? पांच टन का क्या रेट आ जाएगा?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 28,
      "speaker": "agent",
      "start_s": 64.2,
      "end_s": 66.2,
      "text_en": "The rate will be seventy-four. Seventy-four ex-Ghaziabad.",
      "text_native": "सेवेंटी फोर तो रेट जाएगा। सेवेंटी फोर एक्स गाजियाबाद।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 29,
      "speaker": "customer",
      "start_s": 66.5,
      "end_s": 67.6,
      "text_en": "Seventy-four ex-Ghaziabad?",
      "text_native": "सेवेंटी फोर एक्स गाजियाबाद?"
    },
    {
      "ucid": "21112178582692951",
      "idx": 30,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 68.6,
      "text_en": "Hmm, JSW make.",
      "text_native": "हम्म, JSW मेक।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.0,
      "end_s": 69.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 32,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 71.5,
      "text_en": "Sir, please arrange for two and a half to three tons, I will take it.",
      "text_native": "सर ढाई से तीन टन की करा दीजिए, मैं ले लूंगा।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 33,
      "speaker": "customer",
      "start_s": 72.2,
      "end_s": 73.0,
      "text_en": "One meter, of one meter.",
      "text_native": "एक मीटर, एक मीटर की।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 34,
      "speaker": "agent",
      "start_s": 73.3,
      "end_s": 75.8,
      "text_en": "It's not available in one meter, sir. You get it in the standard twelve fifty. Twelve fifty won't work for you.",
      "text_native": "एक मीटर में नहीं मिलता है ना सर। आपको स्टैंडर्ड में मिलता है बारह पचास में। बारह पचास चलेगा नहीं आपको।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 35,
      "speaker": "customer",
      "start_s": 76.0,
      "end_s": 77.6,
      "text_en": "No, in twelve fifty there will be wastage for me.",
      "text_native": "नहीं, बारह पचास में तो वेस्टेज आ जाएगी मेरी।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 36,
      "speaker": "agent",
      "start_s": 77.9,
      "end_s": 79.0,
      "text_en": "Hmm, okay sir, no problem then.",
      "text_native": "हम्म, ठीक है सर, कोई नहीं फिर।"
    },
    {
      "ucid": "21112178582692951",
      "idx": 37,
      "speaker": "customer",
      "start_s": 79.3,
      "end_s": 79.8,
      "text_en": "Okay sir.",
      "text_native": "ओके सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178582692951",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh hello sir, this is Abdul speaking from JSW.",
      "comment": "The agent identified himself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178582692951",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel, sir? In HR, in CR, anything?",
      "comment": "The agent immediately asked for a requirement instead of leading with a supply or price hook."
    },
    {
      "ucid": "21112178582692951",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the customer stated their specific need upfront and the agent reacted to it."
    },
    {
      "ucid": "21112178582692951",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done to identify customer needs."
    },
    {
      "ucid": "21112178582692951",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, will GI be available with you? .7, one meter? ... How much quantity do you need? ... No, I need two, two and a half tons.",
      "comment": "The agent successfully captured the specific requirement (material, thickness, width, quantity) after the customer volunteered it."
    },
    {
      "ucid": "21112178582692951",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hmm, okay sir, no problem then.",
      "comment": "The call ended without a committed next step after the agent confirmed the required spec was unavailable."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}