Call 21112178582601911 2026-08-04 · ankit mistry · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | supply_led (campaign_name:medium) |
Audio: clear: The agent identifies their company as 'Jindal Steel', not 'JSW One' as mentioned in the prompt.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: packets
3 · Supply
US
spec_not_available
Customer requires material in 'packets' (pre-cut sheets), but agent confirms JSW One only supplies 'coil cut' material.
4 · Sentiment
the CUSTOMER
0.10
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, is Vishal ji speaking? ... Vishal bhai, hi, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai.
Qualify
Sir, since our month has started, do you have any requirement in coil cut, in HR, for this month?
Summary
The agent called to inquire about HR coil requirements. The customer specified they only purchase material in 'packets' (sheets), not 'coil cut'. The agent confirmed JSW One does not supply packets, ending the call due to this product format mismatch.
Coaching
Instead of immediately asking for a requirement, start with the supply hook to build interest, then proceed with discovery to understand the customer's business fully.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, is Vishal ji speaking? ... Vishal bhai, hi, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai. Agent successfully greeted, used the customer's name, and identified himself and JSW One. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, since our month has started, do you have any requirement in coil cut, in HR, for this month? Agent asked for a current requirement, and the customer's response immediately disqualified them on product format. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | if any packet material comes in the free stock at my plant side, I will let you know. Okay? Agent set a clear, albeit conditional, next step which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 21.0s | 8.3s | 33.7s | 4.7s | 280.0 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
હેલો.
agent
1.3s
Hello, is Vishal ji speaking?
હેલો, વિશાલજી વાત કરે છે?
customer
2.9s
Yes.
હા.
agent
3.6s
Vishal bhai, hi, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai.
વિશાલભાઈ, હાય, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી, મુંબઈ.
customer
7.8s
Tell me.
બોલો.
agent
8.7s
Sir, since our month has started, do you have any requirement in coil cut, in HR, for this month?
સાહેબ, આમ તો આપણો મહિનો શરૂ થયો છે, તો કોઈ રિક્વાયરમેન્ટ છે તમારી કોઈલ કટમાં, એચઆરમાં, આ મહિના માટે?
customer
13.8s
Not in coil cut, I need packets in that.
કોઈલ કટમાં નથી, પેકેટ જોઈએ એમાં.
agent
16.0s
Oh, no Vishal bhai. Actually, we spoke last month as well, but we don't keep it in packets, that's where my problem is.
અરે, ના વિશાલભાઈ. એક્ચ્યુલી લાસ્ટ મંથ પણ આપણી વાત થઈ'તી, પણ પેકેટમાં અમે રાખતા નથી, તકલીફ મારી ક્યાં છે.
customer
20.5s
For us, coil cut material doesn't sell much, only packets work.
અમારે તો ને કોઈલ કટ માલ ઓછો ચાલે, પેકેટ જ ચાલે.
agent
23.6s
Oh, is that so. Okay.
અચ્છા, એવું છે. ઓકે.
customer
25.0s
We only take packets.
અમે પેકેટ જ લઈએ.
agent
26.3s
Okay. No problem, then I'll do one thing, if any packet material comes in the free stock at my plant side, I will let you know. Okay?
અચ્છા. વાંધો નઈ, તો એક કામ કરું છું, મારા પ્લાન્ટ બાજુ કોઈ ફ્રી સ્ટોકમાં પેકેટ મટીરીયલ આવશે ને તો તમને હું જણાવીશ. ઓકે?
customer
31.0s
Okay, okay, alright.
ઓકે, ઓકે, હો.
agent
32.1s
It's done, sir. Thank you.
ડન છે, સર. થેન્ક યુ.
customer
33.5s
Okay.
ઓકે.