{ "ucid": "21112178582601911", "call_date": "2026-08-04", "start_time": "1899-12-30 12:16:59", "end_time": "1899-12-30 12:18:02", "duration_sec": 63, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "No_requirement", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0b53a9cf14105ef228455aa9053f4fa0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 114, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178582601911__DIA0b53a9cf14105ef228455aa9053f4fa0.mp3", "audio_bytes": 141480, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 47.16, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello. (હેલો.)\n[1s] AGENT: Hello, is Vishal ji speaking? (હેલો, વિશાલજી વાત કરે છે?)\n[3s] CUSTOMER: Yes. (હા.)\n[4s] AGENT: Vishal bhai, hi, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai. (વિશાલભાઈ, હાય, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી, મુંબઈ.)\n[8s] CUSTOMER: Tell me. (બોલો.)\n[9s] AGENT: Sir, since our month has started, do you have any requirement in coil cut, in HR, for this month? (સાહેબ, આમ તો આપણો મહિનો શરૂ થયો છે, તો કોઈ રિક્વાયરમેન્ટ છે તમારી કોઈલ કટમાં, એચઆરમાં, આ મહિના માટે?)\n[14s] CUSTOMER: Not in coil cut, I need packets in that. (કોઈલ કટમાં નથી, પેકેટ જોઈએ એમાં.)\n[16s] AGENT: Oh, no Vishal bhai. Actually, we spoke last month as well, but we don't keep it in packets, that's where my problem is. (અરે, ના વિશાલભાઈ. એક્ચ્યુલી લાસ્ટ મંથ પણ આપણી વાત થઈ'તી, પણ પેકેટમાં અમે રાખતા નથી, તકલીફ મારી ક્યાં છે.)\n[21s] CUSTOMER: For us, coil cut material doesn't sell much, only packets work. (અમારે તો ને કોઈલ કટ માલ ઓછો ચાલે, પેકેટ જ ચાલે.)\n[24s] AGENT: Oh, is that so. Okay. (અચ્છા, એવું છે. ઓકે.)\n[25s] CUSTOMER: We only take packets. (અમે પેકેટ જ લઈએ.)\n[26s] AGENT: Okay. No problem, then I'll do one thing, if any packet material comes in the free stock at my plant side, I will let you know. Okay? (અચ્છા. વાંધો નઈ, તો એક કામ કરું છું, મારા પ્લાન્ટ બાજુ કોઈ ફ્રી સ્ટોકમાં પેકેટ મટીરીયલ આવશે ને તો તમને હું જણાવીશ. ઓકે?)\n[31s] CUSTOMER: Okay, okay, alright. (ઓકે, ઓકે, હો.)\n[32s] AGENT: It's done, sir. Thank you. (ડન છે, સર. થેન્ક યુ.)\n[34s] CUSTOMER: Okay. (ઓકે.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: The agent identifies their company as 'Jindal Steel', not 'JSW One' as mentioned in the prompt.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "Instead of immediately asking for a requirement, start with the supply hook to build interest, then proceed with discovery to understand the customer's business fully.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "packets", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "spec_not_available", "supply_details": "Customer requires material in 'packets' (pre-cut sheets), but agent confirms JSW One only supplies 'coil cut' material.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called to inquire about HR coil requirements. The customer specified they only purchase material in 'packets' (sheets), not 'coil cut'. The agent confirmed JSW One does not supply packets, ending the call due to this product format mismatch.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, is Vishal ji speaking? ... Vishal bhai, hi, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai.\", \"comment\": \"Agent successfully greeted, used the customer's name, and identified himself and JSW One.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, since our month has started, do you have any requirement in coil cut, in HR, for this month?\", \"comment\": \"Agent asked for a current requirement, and the customer's response immediately disqualified them on product format.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"if any packet material comes in the free stock at my plant side, I will let you know. Okay?\", \"comment\": \"Agent set a clear, albeit conditional, next step which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, start with the supply hook to build interest, then proceed with discovery to understand the customer's business fully.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"packets\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires material in 'packets' (pre-cut sheets), but agent confirms JSW One only supplies 'coil cut' material.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to inquire about HR coil requirements. The customer specified they only purchase material in 'packets' (sheets), not 'coil cut'. The agent confirmed JSW One does not supply packets, ending the call due to this product format mismatch.\"}", "error": null, "latency_ms": 32450, "input_tokens": 3148, "output_tokens": 765, "created_at": "2026-09-25 10:51:05", "sentiment": "neutral", "sentiment_score": 0.1, "sentiment_confidence": "high", "pos": 2, "neg": 0, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.717, "agent_talk_sec": 21.0, "customer_talk_sec": 8.3, "dead_air_sec": 33.7, "longest_monologue_sec": 4.7, "agent_wpm": 280.0, "interruptions": 0, "agent_turns": 7, "customer_turns": 8, "discovery_qs": 3, "words_agent": 98, "words_customer": 32, "monologue_heavy": 0, "turns": [ { "ucid": "21112178582601911", "idx": 0, "speaker": "customer", "start_s": 0.47, "end_s": 0.89, "text_en": "Hello.", "text_native": "હેલો." }, { "ucid": "21112178582601911", "idx": 1, "speaker": "agent", "start_s": 1.28, "end_s": 2.58, "text_en": "Hello, is Vishal ji speaking?", "text_native": "હેલો, વિશાલજી વાત કરે છે?" }, { "ucid": "21112178582601911", "idx": 2, "speaker": "customer", "start_s": 2.86, "end_s": 3.16, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "21112178582601911", "idx": 3, "speaker": "agent", "start_s": 3.56, "end_s": 7.5, "text_en": "Vishal bhai, hi, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai.", "text_native": "વિશાલભાઈ, હાય, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી, મુંબઈ." }, { "ucid": "21112178582601911", "idx": 4, "speaker": "customer", "start_s": 7.8, "end_s": 8.34, "text_en": "Tell me.", "text_native": "બોલો." }, { "ucid": "21112178582601911", "idx": 5, "speaker": "agent", "start_s": 8.7, "end_s": 13.44, "text_en": "Sir, since our month has started, do you have any requirement in coil cut, in HR, for this month?", "text_native": "સાહેબ, આમ તો આપણો મહિનો શરૂ થયો છે, તો કોઈ રિક્વાયરમેન્ટ છે તમારી કોઈલ કટમાં, એચઆરમાં, આ મહિના માટે?" }, { "ucid": "21112178582601911", "idx": 6, "speaker": "customer", "start_s": 13.8, "end_s": 15.7, "text_en": "Not in coil cut, I need packets in that.", "text_native": "કોઈલ કટમાં નથી, પેકેટ જોઈએ એમાં." }, { "ucid": "21112178582601911", "idx": 7, "speaker": "agent", "start_s": 16.0, "end_s": 20.24, "text_en": "Oh, no Vishal bhai. Actually, we spoke last month as well, but we don't keep it in packets, that's where my problem is.", "text_native": "અરે, ના વિશાલભાઈ. એક્ચ્યુલી લાસ્ટ મંથ પણ આપણી વાત થઈ'તી, પણ પેકેટમાં અમે રાખતા નથી, તકલીફ મારી ક્યાં છે." }, { "ucid": "21112178582601911", "idx": 8, "speaker": "customer", "start_s": 20.54, "end_s": 23.44, "text_en": "For us, coil cut material doesn't sell much, only packets work.", "text_native": "અમારે તો ને કોઈલ કટ માલ ઓછો ચાલે, પેકેટ જ ચાલે." }, { "ucid": "21112178582601911", "idx": 9, "speaker": "agent", "start_s": 23.64, "end_s": 24.84, "text_en": "Oh, is that so. Okay.", "text_native": "અચ્છા, એવું છે. ઓકે." }, { "ucid": "21112178582601911", "idx": 10, "speaker": "customer", "start_s": 25.04, "end_s": 26.14, "text_en": "We only take packets.", "text_native": "અમે પેકેટ જ લઈએ." }, { "ucid": "21112178582601911", "idx": 11, "speaker": "agent", "start_s": 26.34, "end_s": 30.84, "text_en": "Okay. No problem, then I'll do one thing, if any packet material comes in the free stock at my plant side, I will let you know. Okay?", "text_native": "અચ્છા. વાંધો નઈ, તો એક કામ કરું છું, મારા પ્લાન્ટ બાજુ કોઈ ફ્રી સ્ટોકમાં પેકેટ મટીરીયલ આવશે ને તો તમને હું જણાવીશ. ઓકે?" }, { "ucid": "21112178582601911", "idx": 12, "speaker": "customer", "start_s": 31.04, "end_s": 31.74, "text_en": "Okay, okay, alright.", "text_native": "ઓકે, ઓકે, હો." }, { "ucid": "21112178582601911", "idx": 13, "speaker": "agent", "start_s": 32.14, "end_s": 33.24, "text_en": "It's done, sir. Thank you.", "text_native": "ડન છે, સર. થેન્ક યુ." }, { "ucid": "21112178582601911", "idx": 14, "speaker": "customer", "start_s": 33.54, "end_s": 33.94, "text_en": "Okay.", "text_native": "ઓકે." } ], "steps": [ { "ucid": "21112178582601911", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, is Vishal ji speaking? ... Vishal bhai, hi, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai.", "comment": "Agent successfully greeted, used the customer's name, and identified himself and JSW One." }, { "ucid": "21112178582601911", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "21112178582601911", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions about the customer's business, volume, or current suppliers." }, { "ucid": "21112178582601911", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and no USPs were pitched." }, { "ucid": "21112178582601911", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, since our month has started, do you have any requirement in coil cut, in HR, for this month?", "comment": "Agent asked for a current requirement, and the customer's response immediately disqualified them on product format." }, { "ucid": "21112178582601911", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "if any packet material comes in the free stock at my plant side, I will let you know. Okay?", "comment": "Agent set a clear, albeit conditional, next step which the customer accepted." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }