{ "ucid": "21112178582594411", "call_date": "2026-08-04", "start_time": "1899-12-30 12:15:44", "end_time": "1899-12-30 12:16:58", "duration_sec": 74, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf832bedce1892114bd3fe484fe2c7e0f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 136, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178582594411__DIAf832bedce1892114bd3fe484fe2c7e0f.mp3", "audio_bytes": 182520, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 60.84, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello. (హలో.)\n[1s] AGENT: Hello. (హలో.)\n[2s] CUSTOMER: Namaste sir. (నమస్తే సార్.)\n[2s] AGENT: Yes sir. (ఎస్ సార్.)\n[3s] AGENT: Sir, you are from Varam JSW (సర్ మీరు వరం JSW)\n[4s] CUSTOMER: Yes sir. (ఎస్ సార్.)\n[5s] AGENT: Sir, you are from Peddapuram, this Technologies Private... yes sir, you are in JSW, right? (సర్ మీరు పెద్దాపురం కి ఈ టెక్నాలజీస్ ప్రైవేట్ అవును సార్ JSW లో ఉన్నారు కదా?)\n[9s] CUSTOMER: Yes. (అవునండి.)\n[10s] AGENT: So, Peddapuram Technologies, what work do you do? Is it manufacturing, sir, or any fabrication workshop? (సో పెద్దాపురం టెక్నాలజీస్ ఏం వర్క్ చేస్తుంటారు అండి? మ్యానుఫ్యాక్చరింగ్ ఉందా సార్ లేకపోతే ఏమైనా ఫ్యాబ్రికేషన్ వర్క్ షాప్?)\n[14s] CUSTOMER: It's manufacturing. You came and met our purchase people in person, right? (మ్యానుఫ్యాక్చరింగ్ అండి. మీరు పర్సనల్ గా వచ్చి కలిశారు కదా మా పర్చేస్ వాళ్ళని.)\n[18s] AGENT: Oh, okay. (అవునా, ఓకే.)\n[19s] CUSTOMER: Yes, they came and met. Did they give any enquiry? (ఆ, వచ్చి కలిశారు. ఏమైనా ఎంక్వయిరీ ఇచ్చారా?)\n[22s] AGENT: They will give, they will give. They will send any upcoming enquiries. (ఇస్తారు ఇస్తారు. ఇంకా అప్ కమింగ్ ఎంక్వయిరీస్ ఏమైనా పంపిస్తారు.)\n[24s] AGENT: Okay. After this call, I will also pin you on WhatsApp. I mean, keep the number. So in case you need to sort out any requirement, (ఓకే. ఈ కాల్ తర్వాత నేను కూడా మీకు వాట్సాప్ లో పిన్ చేస్తాను. మా అంటే నెంబర్ ఉంచుకోండి. సో ఇన్ కేస్ మీకు ఏ రిక్వైర్మెంట్ సార్ట్ అవుట్ అవ్వాలన్నా)\n[30s] CUSTOMER: Okay. [inaudible] I will do [inaudible] I will be from JSW. (ఓకే. [inaudible] నేను చేసి [inaudible] ఉంటాను JSW నుంచి.)", "language": "Telugu", "languages": "[\"Telugu\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. muffled: The audio is somewhat muffled and contains background chatter, making some parts difficult to discern clearly.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (7% inaudible)", "band_language": "Telugu", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must follow the basic call structure: introduce yourself and the company, deliver a hook to create interest, and then ask discovery questions before suggesting a next step.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": null, "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a contact at a manufacturing company who was already aware of JSW from a previous in-person visit. The agent confirmed the customer's business type but failed to conduct further discovery, pitch, or qualify for a requirement. The call ended with the agent promising to send their number via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not clearly identify themself or the company, and did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent went straight to a discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"So, Peddapuram Technologies, what work do you do? Is it manufacturing, sir, or any fabrication workshop?\", \"comment\": \"Only one of the six required discovery questions was attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step offered ('I will also pin you on WhatsApp') is not a committed action to advance the sale.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the basic call structure: introduce yourself and the company, deliver a hook to create interest, and then ask discovery questions before suggesting a next step.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact at a manufacturing company who was already aware of JSW from a previous in-person visit. The agent confirmed the customer's business type but failed to conduct further discovery, pitch, or qualify for a requirement. The call ended with the agent promising to send their number via WhatsApp.\"}", "error": null, "latency_ms": 33683, "input_tokens": 3137, "output_tokens": 658, "created_at": "2026-09-25 10:52:53", "sentiment": "neutral", "sentiment_score": 0.12, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.662, "agent_talk_sec": 20.4, "customer_talk_sec": 10.4, "dead_air_sec": 43.2, "longest_monologue_sec": 8.4, "agent_wpm": 235.3, "interruptions": 0, "agent_turns": 8, "customer_turns": 7, "discovery_qs": 3, "words_agent": 80, "words_customer": 39, "monologue_heavy": 0, "turns": [ { "ucid": "21112178582594411", "idx": 0, "speaker": "customer", "start_s": 0.21, "end_s": 0.81, "text_en": "Hello.", "text_native": "హలో." }, { "ucid": "21112178582594411", "idx": 1, "speaker": "agent", "start_s": 1.18, "end_s": 1.58, "text_en": "Hello.", "text_native": "హలో." }, { "ucid": "21112178582594411", "idx": 2, "speaker": "customer", "start_s": 1.63, "end_s": 2.23, "text_en": "Namaste sir.", "text_native": "నమస్తే సార్." }, { "ucid": "21112178582594411", "idx": 3, "speaker": "agent", "start_s": 2.23, "end_s": 2.63, "text_en": "Yes sir.", "text_native": "ఎస్ సార్." }, { "ucid": "21112178582594411", "idx": 4, "speaker": "agent", "start_s": 2.8, "end_s": 4.0, "text_en": "Sir, you are from Varam JSW", "text_native": "సర్ మీరు వరం JSW" }, { "ucid": "21112178582594411", "idx": 5, "speaker": "customer", "start_s": 4.0, "end_s": 4.4, "text_en": "Yes sir.", "text_native": "ఎస్ సార్." }, { "ucid": "21112178582594411", "idx": 6, "speaker": "agent", "start_s": 4.6, "end_s": 9.4, "text_en": "Sir, you are from Peddapuram, this Technologies Private... yes sir, you are in JSW, right?", "text_native": "సర్ మీరు పెద్దాపురం కి ఈ టెక్నాలజీస్ ప్రైవేట్ అవును సార్ JSW లో ఉన్నారు కదా?" }, { "ucid": "21112178582594411", "idx": 7, "speaker": "customer", "start_s": 9.4, "end_s": 9.9, "text_en": "Yes.", "text_native": "అవునండి." }, { "ucid": "21112178582594411", "idx": 8, "speaker": "agent", "start_s": 10.0, "end_s": 14.4, "text_en": "So, Peddapuram Technologies, what work do you do? Is it manufacturing, sir, or any fabrication workshop?", "text_native": "సో పెద్దాపురం టెక్నాలజీస్ ఏం వర్క్ చేస్తుంటారు అండి? మ్యానుఫ్యాక్చరింగ్ ఉందా సార్ లేకపోతే ఏమైనా ఫ్యాబ్రికేషన్ వర్క్ షాప్?" }, { "ucid": "21112178582594411", "idx": 9, "speaker": "customer", "start_s": 14.4, "end_s": 17.9, "text_en": "It's manufacturing. You came and met our purchase people in person, right?", "text_native": "మ్యానుఫ్యాక్చరింగ్ అండి. మీరు పర్సనల్ గా వచ్చి కలిశారు కదా మా పర్చేస్ వాళ్ళని." }, { "ucid": "21112178582594411", "idx": 10, "speaker": "agent", "start_s": 18.2, "end_s": 19.0, "text_en": "Oh, okay.", "text_native": "అవునా, ఓకే." }, { "ucid": "21112178582594411", "idx": 11, "speaker": "customer", "start_s": 19.0, "end_s": 21.4, "text_en": "Yes, they came and met. Did they give any enquiry?", "text_native": "ఆ, వచ్చి కలిశారు. ఏమైనా ఎంక్వయిరీ ఇచ్చారా?" }, { "ucid": "21112178582594411", "idx": 12, "speaker": "agent", "start_s": 21.5, "end_s": 24.4, "text_en": "They will give, they will give. They will send any upcoming enquiries.", "text_native": "ఇస్తారు ఇస్తారు. ఇంకా అప్ కమింగ్ ఎంక్వయిరీస్ ఏమైనా పంపిస్తారు." }, { "ucid": "21112178582594411", "idx": 13, "speaker": "agent", "start_s": 24.5, "end_s": 30.0, "text_en": "Okay. After this call, I will also pin you on WhatsApp. I mean, keep the number. So in case you need to sort out any requirement,", "text_native": "ఓకే. ఈ కాల్ తర్వాత నేను కూడా మీకు వాట్సాప్ లో పిన్ చేస్తాను. మా అంటే నెంబర్ ఉంచుకోండి. సో ఇన్ కేస్ మీకు ఏ రిక్వైర్మెంట్ సార్ట్ అవుట్ అవ్వాలన్నా" }, { "ucid": "21112178582594411", "idx": 14, "speaker": "customer", "start_s": 30.0, "end_s": 32.4, "text_en": "Okay. [inaudible] I will do [inaudible] I will be from JSW.", "text_native": "ఓకే. [inaudible] నేను చేసి [inaudible] ఉంటాను JSW నుంచి." } ], "steps": [ { "ucid": "21112178582594411", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not clearly identify themself or the company, and did not ask for permission to speak." }, { "ucid": "21112178582594411", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No hook was delivered; the agent went straight to a discovery question." }, { "ucid": "21112178582594411", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "So, Peddapuram Technologies, what work do you do? Is it manufacturing, sir, or any fabrication workshop?", "comment": "Only one of the six required discovery questions was attempted." }, { "ucid": "21112178582594411", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched during the call." }, { "ucid": "21112178582594411", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask if the customer had a current requirement." }, { "ucid": "21112178582594411", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The next step offered ('I will also pin you on WhatsApp') is not a committed action to advance the sale." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }