Call 21112178582574281 2026-08-04 · ankit mistry · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Gujarati | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +2/−8
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions about the customer's business, usage, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, so it was impossible to pitch USPs relevant to the customer's specific needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
The closing was vague and did not establish a specific, committed next step like a quote or a scheduled callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
શૈલેષભાઈ, હાઈ, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ.
Hook (supply/price signal)
Because at present, my rate for HR from 2.5 to 12 mm is running at 58,250.
Summary
The agent followed up on a previous conversation, leading with a price for HR coil. The customer stated they had no current requirement. The agent did not attempt to discover the customer's business profile or future needs, and the call ended with a non-specific agreement to connect later.
Coaching
When a customer says they have no current requirement, use that as an opportunity to ask discovery questions about their typical business to prepare for a better future call.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | શૈલેષભાઈ, હાઈ, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ. Agent greeted, used the customer's name, and identified himself and JSW, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Because at present, my rate for HR from 2.5 to 12 mm is running at 58,250. Agent led with a clear and specific price signal for a core product, which is an effective hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions about the customer's business, usage, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, so it was impossible to pitch USPs relevant to the customer's specific needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | do we have any requirement in HR or CR for this month? Agent successfully asked if there was a current requirement, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | No problem, I will let you know, okay for now The closing was vague and did not establish a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.768 heavy | 26.1s | 7.9s | 39.0s | 8.1s | 303.4 | 0 | 9 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હલો.
agent
2.1s
Hello, is Shailesh ji speaking?
હલો, શૈલેષજી વાત કરે છે?
customer
3.9s
Yes.
હા જી.
agent
4.8s
Shailesh bhai, hi, good morning. I am Ankit Mistry speaking, from JSW Steel, Mumbai. How are you?
શૈલેષભાઈ, હાઈ, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ. કેમ છો?
customer
9.6s
Yes Ankit bhai, yes tell me.
હા અંકિતભાઈ, હા બોલો.
agent
10.9s
Shailesh bhai, if you remember, we had spoken two months ago, right? But at that time, it was month-end and all, so our inquiry couldn't be closed. But now again, as your month has started, do we have any requirement in HR or CR for this month?
શૈલેષભાઈ, if you remember, આપણી વાત થઈ તી બે મહિના પહેલા, right? બટ એ ટાઈમે આ month end બધું હતું તો કઈ inquiry આપણી થઈ નથી શકી close. But now again, જેમ તમારો મહિનો શરૂ થયો છે, તો કઈ છે રે આપણી પાસે requirement HR માં કે CR માં, આ મહિના માટે?
customer
19.2s
No sir, there is no requirement right now.
ના સાહેબ, અત્યારે નથી કોઈ requirement.
agent
20.8s
Oh, is that so. Because at present, my rate for HR from 2.5 to 12 mm is running at 58,250.
અચ્છા એવું છે. Because at present, અત્યારે મારો HR નો અઢી થી બાર mm મારો 58 250 નો મારો ભાવ ચાલી રહ્યો છે.
customer
25.4s
58 50?
agent
26.3s
58 250. Fifty-eight thousand two hundred fifty.
58 250. અઠાવન બસો પચાસ.
customer
27.9s
58 250.
agent
28.5s
Yes, in which my cutting and loading is included. Only the freight that is there will be additional.
હા, જેમાં મારો cutting અને loading આવી ગયું. ખાલી ભાડું જે હશે એ additional લાગશે.
customer
32.3s
Okay.
agent
32.8s
No problem, I will let you know, okay for now
વાંધો નઈ, હું જણાવું તમને, ચલો અત્યારે
customer
34.1s
No problem, let me know.
કઈ વાંધો નઈ, જણાવજો.
agent
35.3s
Okay, sure.
customer
35.9s
Done, done, done, done. It's alright.
Done, done, done, done. બરાબર છે.
agent
37.5s
It's alright.
બરોબર છે.
customer
38.1s
From 7:15, okay.
સવા સાત થી ઓકે.