{
  "ucid": "21112178582574281",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 12:12:22",
  "end_time": "1899-12-30 12:13:35",
  "duration_sec": 73,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA746efd22a98f511fb8d13fb35348dfdd.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 134,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582574281__DIA746efd22a98f511fb8d13fb35348dfdd.mp3",
  "audio_bytes": 176472,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 58.824,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (હલો.)\n[2s] AGENT: Hello, is Shailesh ji speaking?   (હલો, શૈલેષજી વાત કરે છે?)\n[4s] CUSTOMER: Yes.   (હા જી.)\n[5s] AGENT: Shailesh bhai, hi, good morning. I am Ankit Mistry speaking, from JSW Steel, Mumbai. How are you?   (શૈલેષભાઈ, હાઈ, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ. કેમ છો?)\n[10s] CUSTOMER: Yes Ankit bhai, yes tell me.   (હા અંકિતભાઈ, હા બોલો.)\n[11s] AGENT: Shailesh bhai, if you remember, we had spoken two months ago, right? But at that time, it was month-end and all, so our inquiry couldn't be closed. But now again, as your month has started, do we have any requirement in HR or CR for this month?   (શૈલેષભાઈ, if you remember, આપણી વાત થઈ તી બે મહિના પહેલા, right? બટ એ ટાઈમે આ month end બધું હતું તો કઈ inquiry આપણી થઈ નથી શકી close. But now again, જેમ તમારો મહિનો શરૂ થયો છે, તો કઈ છે રે આપણી પાસે requirement HR માં કે CR માં, આ મહિના માટે?)\n[19s] CUSTOMER: No sir, there is no requirement right now.   (ના સાહેબ, અત્યારે નથી કોઈ requirement.)\n[21s] AGENT: Oh, is that so. Because at present, my rate for HR from 2.5 to 12 mm is running at 58,250.   (અચ્છા એવું છે. Because at present, અત્યારે મારો HR નો અઢી થી બાર mm મારો 58 250 નો મારો ભાવ ચાલી રહ્યો છે.)\n[25s] CUSTOMER: 58 50?\n[26s] AGENT: 58 250. Fifty-eight thousand two hundred fifty.   (58 250. અઠાવન બસો પચાસ.)\n[28s] CUSTOMER: 58 250.\n[28s] AGENT: Yes, in which my cutting and loading is included. Only the freight that is there will be additional.   (હા, જેમાં મારો cutting અને loading આવી ગયું. ખાલી ભાડું જે હશે એ additional લાગશે.)\n[32s] CUSTOMER: Okay.\n[33s] AGENT: No problem, I will let you know, okay for now   (વાંધો નઈ, હું જણાવું તમને, ચલો અત્યારે)\n[34s] CUSTOMER: No problem, let me know.   (કઈ વાંધો નઈ, જણાવજો.)\n[35s] AGENT: Okay, sure.\n[36s] CUSTOMER: Done, done, done, done. It's alright.   (Done, done, done, done. બરાબર છે.)\n[38s] AGENT: It's alright.   (બરોબર છે.)\n[38s] CUSTOMER: From 7:15, okay.   (સવા સાત થી ઓકે.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, use that as an opportunity to ask discovery questions about their typical business to prepare for a better future call.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a previous conversation, leading with a price for HR coil. The customer stated they had no current requirement. The agent did not attempt to discover the customer's business profile or future needs, and the call ended with a non-specific agreement to connect later.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"શૈલેષભાઈ, હાઈ, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ.\", \"comment\": \"Agent greeted, used the customer's name, and identified himself and JSW, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Because at present, my rate for HR from 2.5 to 12 mm is running at 58,250.\", \"comment\": \"Agent led with a clear and specific price signal for a core product, which is an effective hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the six required discovery questions about the customer's business, usage, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, so it was impossible to pitch USPs relevant to the customer's specific needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do we have any requirement in HR or CR for this month?\", \"comment\": \"Agent successfully asked if there was a current requirement, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No problem, I will let you know, okay for now\", \"comment\": \"The closing was vague and did not establish a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, use that as an opportunity to ask discovery questions about their typical business to prepare for a better future call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a previous conversation, leading with a price for HR coil. The customer stated they had no current requirement. The agent did not attempt to discover the customer's business profile or future needs, and the call ended with a non-specific agreement to connect later.\"}",
  "error": null,
  "latency_ms": 34462,
  "input_tokens": 3292,
  "output_tokens": 784,
  "created_at": "2026-09-25 10:52:44",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 8,
  "lex_hits": 8,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.768,
  "agent_talk_sec": 26.1,
  "customer_talk_sec": 7.9,
  "dead_air_sec": 39.0,
  "longest_monologue_sec": 8.1,
  "agent_wpm": 303.4,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 4,
  "words_agent": 132,
  "words_customer": 36,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178582574281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "હલો."
    },
    {
      "ucid": "21112178582574281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 3.63,
      "text_en": "Hello, is Shailesh ji speaking?",
      "text_native": "હલો, શૈલેષજી વાત કરે છે?"
    },
    {
      "ucid": "21112178582574281",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.94,
      "end_s": 4.38,
      "text_en": "Yes.",
      "text_native": "હા જી."
    },
    {
      "ucid": "21112178582574281",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.78,
      "end_s": 9.5,
      "text_en": "Shailesh bhai, hi, good morning. I am Ankit Mistry speaking, from JSW Steel, Mumbai. How are you?",
      "text_native": "શૈલેષભાઈ, હાઈ, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ. કેમ છો?"
    },
    {
      "ucid": "21112178582574281",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.66,
      "text_en": "Yes Ankit bhai, yes tell me.",
      "text_native": "હા અંકિતભાઈ, હા બોલો."
    },
    {
      "ucid": "21112178582574281",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.86,
      "end_s": 18.94,
      "text_en": "Shailesh bhai, if you remember, we had spoken two months ago, right? But at that time, it was month-end and all, so our inquiry couldn't be closed. But now again, as your month has started, do we have any requirement in HR or CR for this month?",
      "text_native": "શૈલેષભાઈ, if you remember, આપણી વાત થઈ તી બે મહિના પહેલા, right? બટ એ ટાઈમે આ month end બધું હતું તો કઈ inquiry આપણી થઈ નથી શકી close. But now again, જેમ તમારો મહિનો શરૂ થયો છે, તો કઈ છે રે આપણી પાસે requirement HR માં કે CR માં, આ મહિના માટે?"
    },
    {
      "ucid": "21112178582574281",
      "idx": 6,
      "speaker": "customer",
      "start_s": 19.25,
      "end_s": 20.66,
      "text_en": "No sir, there is no requirement right now.",
      "text_native": "ના સાહેબ, અત્યારે નથી કોઈ requirement."
    },
    {
      "ucid": "21112178582574281",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 25.28,
      "text_en": "Oh, is that so. Because at present, my rate for HR from 2.5 to 12 mm is running at 58,250.",
      "text_native": "અચ્છા એવું છે. Because at present, અત્યારે મારો HR નો અઢી થી બાર mm મારો 58 250 નો મારો ભાવ ચાલી રહ્યો છે."
    },
    {
      "ucid": "21112178582574281",
      "idx": 8,
      "speaker": "customer",
      "start_s": 25.38,
      "end_s": 26.0,
      "text_en": "58 50?",
      "text_native": "58 50?"
    },
    {
      "ucid": "21112178582574281",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.26,
      "end_s": 27.8,
      "text_en": "58 250. Fifty-eight thousand two hundred fifty.",
      "text_native": "58 250. અઠાવન બસો પચાસ."
    },
    {
      "ucid": "21112178582574281",
      "idx": 10,
      "speaker": "customer",
      "start_s": 27.9,
      "end_s": 28.5,
      "text_en": "58 250.",
      "text_native": "58 250."
    },
    {
      "ucid": "21112178582574281",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 32.0,
      "text_en": "Yes, in which my cutting and loading is included. Only the freight that is there will be additional.",
      "text_native": "હા, જેમાં મારો cutting અને loading આવી ગયું. ખાલી ભાડું જે હશે એ additional લાગશે."
    },
    {
      "ucid": "21112178582574281",
      "idx": 12,
      "speaker": "customer",
      "start_s": 32.3,
      "end_s": 32.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178582574281",
      "idx": 13,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 34.1,
      "text_en": "No problem, I will let you know, okay for now",
      "text_native": "વાંધો નઈ, હું જણાવું તમને, ચલો અત્યારે"
    },
    {
      "ucid": "21112178582574281",
      "idx": 14,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 35.0,
      "text_en": "No problem, let me know.",
      "text_native": "કઈ વાંધો નઈ, જણાવજો."
    },
    {
      "ucid": "21112178582574281",
      "idx": 15,
      "speaker": "agent",
      "start_s": 35.3,
      "end_s": 35.7,
      "text_en": "Okay, sure.",
      "text_native": "Okay, sure."
    },
    {
      "ucid": "21112178582574281",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.9,
      "end_s": 37.4,
      "text_en": "Done, done, done, done. It's alright.",
      "text_native": "Done, done, done, done. બરાબર છે."
    },
    {
      "ucid": "21112178582574281",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 38.0,
      "text_en": "It's alright.",
      "text_native": "બરોબર છે."
    },
    {
      "ucid": "21112178582574281",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 38.8,
      "text_en": "From 7:15, okay.",
      "text_native": "સવા સાત થી ઓકે."
    }
  ],
  "steps": [
    {
      "ucid": "21112178582574281",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "શૈલેષભાઈ, હાઈ, ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ.",
      "comment": "Agent greeted, used the customer's name, and identified himself and JSW, gaining implicit permission to proceed."
    },
    {
      "ucid": "21112178582574281",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Because at present, my rate for HR from 2.5 to 12 mm is running at 58,250.",
      "comment": "Agent led with a clear and specific price signal for a core product, which is an effective hook."
    },
    {
      "ucid": "21112178582574281",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the six required discovery questions about the customer's business, usage, or suppliers."
    },
    {
      "ucid": "21112178582574281",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, so it was impossible to pitch USPs relevant to the customer's specific needs."
    },
    {
      "ucid": "21112178582574281",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do we have any requirement in HR or CR for this month?",
      "comment": "Agent successfully asked if there was a current requirement, which is the primary goal of this step."
    },
    {
      "ucid": "21112178582574281",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No problem, I will let you know, okay for now",
      "comment": "The closing was vague and did not establish a specific, committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}