Call 21112178582555871 2026-08-04 · ankit mistry · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 34 turns, clean transcript (0% inaudible) | Gujarati | 34 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +3/−4
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook, instead opening by asking about a previous month's order.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions; the conversation went straight to a price objection from a prior interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the agent agreed with the customer's price objection rather than countering with value propositions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
But for them, in bulk, it's not cheaper than ASM, man.
did well
Opener & permission
Damodar bhai, good morning. Ankit speaking from JSW. How are you?
Qualify
Okay. So apart from that, is there any other requirement?
Summary
The agent followed up on a past order discussion. The customer immediately raised a price objection, stating JSW is not competitive against ArcelorMittal in Surat due to freight costs. The agent agreed with the customer's assessment, confirmed there was no other requirement, and ended the call without attempting to overcome the objection or set a next step.
Coaching
When a customer objects on price due to freight, don't immediately agree the deal is impossible. Acknowledge their point, then pivot to the value of an all-inclusive landed price and offer to quote on a specific item to show the true final cost.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Damodar bhai, good morning. Ankit speaking from JSW. How are you? The agent greeted, used the customer's name, and identified JSW; the customer's immediate engagement ("Tell me, tell me") served as implicit permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook, instead opening by asking about a previous month's order. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions; the conversation went straight to a price objection from a prior interaction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent agreed with the customer's price objection rather than countering with value propositions. |
| SL5 Qualify | 2 | pass | – | 2.0 | Okay. So apart from that, is there any other requirement? The agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | No, it's okay, no problem then. No problem. Let's go. The call was ended without any agreed-upon next step, such as a quote or a future callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | But for them, in bulk, it's not cheaper than ASM, man. |
the major concern... the freight cost that will come, there will be an increment in that thing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.524 | 26.5s | 24.1s | 54.4s | 5.2s | 321.5 | 0 | 17 | 17 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
હેલો.
agent
1.7s
Damodar bhai, good morning. Ankit speaking from JSW. How are you?
દામોદર ભાઈ ગુડ મોર્નિંગ. અંકિત વાત કરું છું JSW માંથી. કેમ છો?
customer
5.0s
Many thanks, sir. Tell me, tell me.
બહુ થેન્ક્યુ સર. બોલો બોલો.
agent
6.3s
Ankit Mistry, Ankit Mistry speaking.
અંકિત મિસ્ત્રી, અંકિત મિસ્ત્રી વાત કરું છું.
customer
7.8s
Yes Mistry, tell me, tell me. I understood, I understood.
હા મિસ્ત્રી બોલો બોલો સમજી ગયો સમજી ગયો.
agent
9.6s
Sir, that order of yours from last month, what happened to it then?
સાહેબ પેલું તમારો જે ઓર્ડર હતો લાસ્ટ મંથનો એ શું થયું પછી એનું?
customer
12.0s
And something, the month has changed.
અને કઈ તો મહિનો ચેન્જ થઈ ગયો.
agent
13.0s
Now, currently
હવે અત્યારે
customer
13.3s
The month has changed. But for them, in bulk, it's not cheaper than ASM, man.
મહિનો તો ચેન્જ થઈ ગયો. પણ એ લોકો બલ્કમાં એ લોકોને ASM કરતા સસ્તું નથી પડતું યાર.
agent
16.8s
Even if we give it to the European
આપણે યુરોપિયનને આપો તો ભી
customer
17.7s
They use ArcelorMittal's.
એ લોકો છે ને આર્સેલર મિત્તલનું વાપરે.
agent
19.0s
Yes, that
એ હા
customer
19.4s
That ASM's
એ એસ એમ નું
agent
20.0s
Compared to MS, compared to MS, our pricing won't suit people then, it won't
એમ એસ કરતા એમ એસ કરતા તો અમારી પ્રાઈઝિંગ તો પછી નહીં બસે લોકોને ત્યારે નહીં
customer
22.4s
Yes, it doesn't suit them because it's in Surat itself, their
હા એ લોકો નથી બેસતી કેમ કે સુરતમાં જ છે ને લોકોનું
agent
24.2s
Yes, so the major concern, yours and mine, let's say your ex-works pricing gets set, but the freight cost that will come, there will be an increment in that thing.
હા એટલે જે મેજર કન્સર્ન તમારો મારો ચલો એક્સ વર્ક્સ તમારો પ્રાઈઝિંગ સેટ થઈ જશે બટ જે ફ્રેટ કોસ્ટ આવશે એમાં એ પછી ઇન્ક્રીમેન્ટ થઈ જશે એ વસ્તુની અંદર.
customer
29.4s
That, that increases our price, that's why I don't prefer it.
એ એ વધી જાય છે આપણો ભાવ એટલે નથી પ્રિફર કરતો.
agent
31.6s
Okay, so apart from that, any other
અચ્છા તો એના સિવાય કોઈ બીજી
customer
32.5s
Because that's 75, so we... two rupees means 50,000 increased on that.
કેમ કે એ તો 75 નું આપણે એટલે બે રૂપિયા તો 50,000 વધી ગયા એના.
agent
35.0s
That's right.
બરાબર છે.
customer
36.2s
Hmm.
હમમ.
agent
37.0s
Okay. So apart from that, is there any other requirement?
ઓકે. તો એના સિવાય કોઈ બીજી કોઈ રિક્વાયરમેન્ટ છે ખરી?
customer
38.8s
Where, where?
ક્યાં ક્યાં?
agent
39.4s
Apart from that, any other requirement of yours
એના સિવાય બીજી કોઈ તમારી રિક્વાયરમેન્ટ
customer
40.6s
No, our requirement is in this area only. We live in this area only.
ના અમારે આ જ એરિયામાં રિક્વાયરમેન્ટ. હવે રહીએ આ જ એરિયામાં.
agent
42.4s
I see. Okay.
અચ્છા. ઓકે.
customer
43.2s
Our work is in this area only, so
અમારું કામ જ આ એરિયામાં છે એટલે
agent
44.6s
Then it won't work out for us.
તો તો પછી નહીં મેળ પડે આપણે.
customer
45.8s
It just won't work out.
મેળ જ નહીં પડે.
agent
46.4s
The rate difference
રેટનો ફરક
customer
46.8s
Because then if they sell it that way, we don't get anything, no benefit.
કેમ કે પછી એ રીતે વેચે તો આપણને કઈ મળતું જ નથી ને ફાયદો.
agent
49.0s
That's right. No, it's okay, no problem then. No problem. Let's go.
બરાબર છે. ના ઠીક છે વાંધો નથી પછી. કઈ વાંધો નહીં. ચાલો ને.
customer
51.0s
Okay. Okay, sir.
ઓકે. ઓકે સર.
agent
51.8s
Okay. Okay. Thank you.
ઓકે. ઓકે. થેન્ક યુ.