{
  "ucid": "21112178582555871",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 12:09:18",
  "end_time": "1899-12-30 12:11:03",
  "duration_sec": 105,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2cd70989d61b8f12075861661673f09c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 173,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582555871__DIA2cd70989d61b8f12075861661673f09c.mp3",
  "audio_bytes": 257688,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 85.896,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (હેલો.)\n[2s] AGENT: Damodar bhai, good morning. Ankit speaking from JSW. How are you?   (દામોદર ભાઈ ગુડ મોર્નિંગ. અંકિત વાત કરું છું JSW માંથી. કેમ છો?)\n[5s] CUSTOMER: Many thanks, sir. Tell me, tell me.   (બહુ થેન્ક્યુ સર. બોલો બોલો.)\n[6s] AGENT: Ankit Mistry, Ankit Mistry speaking.   (અંકિત મિસ્ત્રી, અંકિત મિસ્ત્રી વાત કરું છું.)\n[8s] CUSTOMER: Yes Mistry, tell me, tell me. I understood, I understood.   (હા મિસ્ત્રી બોલો બોલો સમજી ગયો સમજી ગયો.)\n[10s] AGENT: Sir, that order of yours from last month, what happened to it then?   (સાહેબ પેલું તમારો જે ઓર્ડર હતો લાસ્ટ મંથનો એ શું થયું પછી એનું?)\n[12s] CUSTOMER: And something, the month has changed.   (અને કઈ તો મહિનો ચેન્જ થઈ ગયો.)\n[13s] AGENT: Now, currently   (હવે અત્યારે)\n[13s] CUSTOMER: The month has changed. But for them, in bulk, it's not cheaper than ASM, man.   (મહિનો તો ચેન્જ થઈ ગયો. પણ એ લોકો બલ્કમાં એ લોકોને ASM કરતા સસ્તું નથી પડતું યાર.)\n[17s] AGENT: Even if we give it to the European   (આપણે યુરોપિયનને આપો તો ભી)\n[18s] CUSTOMER: They use ArcelorMittal's.   (એ લોકો છે ને આર્સેલર મિત્તલનું વાપરે.)\n[19s] AGENT: Yes, that   (એ હા)\n[19s] CUSTOMER: That ASM's   (એ એસ એમ નું)\n[20s] AGENT: Compared to MS, compared to MS, our pricing won't suit people then, it won't   (એમ એસ કરતા એમ એસ કરતા તો અમારી પ્રાઈઝિંગ તો પછી નહીં બસે લોકોને ત્યારે નહીં)\n[22s] CUSTOMER: Yes, it doesn't suit them because it's in Surat itself, their   (હા એ લોકો નથી બેસતી કેમ કે સુરતમાં જ છે ને લોકોનું)\n[24s] AGENT: Yes, so the major concern, yours and mine, let's say your ex-works pricing gets set, but the freight cost that will come, there will be an increment in that thing.   (હા એટલે જે મેજર કન્સર્ન તમારો મારો ચલો એક્સ વર્ક્સ તમારો પ્રાઈઝિંગ સેટ થઈ જશે બટ જે ફ્રેટ કોસ્ટ આવશે એમાં એ પછી ઇન્ક્રીમેન્ટ થઈ જશે એ વસ્તુની અંદર.)\n[29s] CUSTOMER: That, that increases our price, that's why I don't prefer it.   (એ એ વધી જાય છે આપણો ભાવ એટલે નથી પ્રિફર કરતો.)\n[32s] AGENT: Okay, so apart from that, any other   (અચ્છા તો એના સિવાય કોઈ બીજી)\n[32s] CUSTOMER: Because that's 75, so we... two rupees means 50,000 increased on that.   (કેમ કે એ તો 75 નું આપણે એટલે બે રૂપિયા તો 50,000 વધી ગયા એના.)\n[35s] AGENT: That's right.   (બરાબર છે.)\n[36s] CUSTOMER: Hmm.   (હમમ.)\n[37s] AGENT: Okay. So apart from that, is there any other requirement?   (ઓકે. તો એના સિવાય કોઈ બીજી કોઈ રિક્વાયરમેન્ટ છે ખરી?)\n[39s] CUSTOMER: Where, where?   (ક્યાં ક્યાં?)\n[39s] AGENT: Apart from that, any other requirement of yours   (એના સિવાય બીજી કોઈ તમારી રિક્વાયરમેન્ટ)\n[41s] CUSTOMER: No, our requirement is in this area only. We live in this area only.   (ના અમારે આ જ એરિયામાં રિક્વાયરમેન્ટ. હવે રહીએ આ જ એરિયામાં.)\n[42s] AGENT: I see. Okay.   (અચ્છા. ઓકે.)\n[43s] CUSTOMER: Our work is in this area only, so   (અમારું કામ જ આ એરિયામાં છે એટલે)\n[45s] AGENT: Then it won't work out for us.   (તો તો પછી નહીં મેળ પડે આપણે.)\n[46s] CUSTOMER: It just won't work out.   (મેળ જ નહીં પડે.)\n[46s] AGENT: The rate difference   (રેટનો ફરક)\n[47s] CUSTOMER: Because then if they sell it that way, we don't get anything, no benefit.   (કેમ કે પછી એ રીતે વેચે તો આપણને કઈ મળતું જ નથી ને ફાયદો.)\n[49s] AGENT: That's right. No, it's okay, no problem then. No problem. Let's go.   (બરાબર છે. ના ઠીક છે વાંધો નથી પછી. કઈ વાંધો નહીં. ચાલો ને.)\n[51s] CUSTOMER: Okay. Okay, sir.   (ઓકે. ઓકે સર.)\n[52s] AGENT: Okay. Okay. Thank you.   (ઓકે. ઓકે. થેન્ક યુ.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 34,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "34 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer objects on price due to freight, don't immediately agree the deal is impossible. Acknowledge their point, then pivot to the value of an all-inclusive landed price and offer to quote on a specific item to show the true final cost.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a past order discussion. The customer immediately raised a price objection, stating JSW is not competitive against ArcelorMittal in Surat due to freight costs. The agent agreed with the customer's assessment, confirmed there was no other requirement, and ended the call without attempting to overcome the objection or set a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Damodar bhai, good morning. Ankit speaking from JSW. How are you?\", \"comment\": \"The agent greeted, used the customer's name, and identified JSW; the customer's immediate engagement (\\\"Tell me, tell me\\\") served as implicit permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook, instead opening by asking about a previous month's order.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions; the conversation went straight to a price objection from a prior interaction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent agreed with the customer's price objection rather than countering with value propositions.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay. So apart from that, is there any other requirement?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No, it's okay, no problem then. No problem. Let's go.\", \"comment\": \"The call was ended without any agreed-upon next step, such as a quote or a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer objects on price due to freight, don't immediately agree the deal is impossible. Acknowledge their point, then pivot to the value of an all-inclusive landed price and offer to quote on a specific item to show the true final cost.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"But for them, in bulk, it's not cheaper than ASM, man.\", \"response\": \"the major concern... the freight cost that will come, there will be an increment in that thing.\"}], \"call_summary\": \"The agent followed up on a past order discussion. The customer immediately raised a price objection, stating JSW is not competitive against ArcelorMittal in Surat due to freight costs. The agent agreed with the customer's assessment, confirmed there was no other requirement, and ended the call without attempting to overcome the objection or set a next step.\"}",
  "error": null,
  "latency_ms": 39334,
  "input_tokens": 3837,
  "output_tokens": 865,
  "created_at": "2026-09-25 10:55:55",
  "sentiment": "negative",
  "sentiment_score": -0.181,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 4,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.524,
  "agent_talk_sec": 26.5,
  "customer_talk_sec": 24.1,
  "dead_air_sec": 54.4,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 321.5,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 17,
  "discovery_qs": 3,
  "words_agent": 142,
  "words_customer": 126,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178582555871",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.87,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178582555871",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.71,
      "end_s": 4.6,
      "text_en": "Damodar bhai, good morning. Ankit speaking from JSW. How are you?",
      "text_native": "દામોદર ભાઈ ગુડ મોર્નિંગ. અંકિત વાત કરું છું JSW માંથી. કેમ છો?"
    },
    {
      "ucid": "21112178582555871",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 6.3,
      "text_en": "Many thanks, sir. Tell me, tell me.",
      "text_native": "બહુ થેન્ક્યુ સર. બોલો બોલો."
    },
    {
      "ucid": "21112178582555871",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 7.8,
      "text_en": "Ankit Mistry, Ankit Mistry speaking.",
      "text_native": "અંકિત મિસ્ત્રી, અંકિત મિસ્ત્રી વાત કરું છું."
    },
    {
      "ucid": "21112178582555871",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 9.6,
      "text_en": "Yes Mistry, tell me, tell me. I understood, I understood.",
      "text_native": "હા મિસ્ત્રી બોલો બોલો સમજી ગયો સમજી ગયો."
    },
    {
      "ucid": "21112178582555871",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.6,
      "end_s": 12.0,
      "text_en": "Sir, that order of yours from last month, what happened to it then?",
      "text_native": "સાહેબ પેલું તમારો જે ઓર્ડર હતો લાસ્ટ મંથનો એ શું થયું પછી એનું?"
    },
    {
      "ucid": "21112178582555871",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 13.0,
      "text_en": "And something, the month has changed.",
      "text_native": "અને કઈ તો મહિનો ચેન્જ થઈ ગયો."
    },
    {
      "ucid": "21112178582555871",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 13.3,
      "text_en": "Now, currently",
      "text_native": "હવે અત્યારે"
    },
    {
      "ucid": "21112178582555871",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 16.8,
      "text_en": "The month has changed. But for them, in bulk, it's not cheaper than ASM, man.",
      "text_native": "મહિનો તો ચેન્જ થઈ ગયો. પણ એ લોકો બલ્કમાં એ લોકોને ASM કરતા સસ્તું નથી પડતું યાર."
    },
    {
      "ucid": "21112178582555871",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 17.7,
      "text_en": "Even if we give it to the European",
      "text_native": "આપણે યુરોપિયનને આપો તો ભી"
    },
    {
      "ucid": "21112178582555871",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.7,
      "end_s": 19.0,
      "text_en": "They use ArcelorMittal's.",
      "text_native": "એ લોકો છે ને આર્સેલર મિત્તલનું વાપરે."
    },
    {
      "ucid": "21112178582555871",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 19.4,
      "text_en": "Yes, that",
      "text_native": "એ હા"
    },
    {
      "ucid": "21112178582555871",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.4,
      "end_s": 20.0,
      "text_en": "That ASM's",
      "text_native": "એ એસ એમ નું"
    },
    {
      "ucid": "21112178582555871",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 22.4,
      "text_en": "Compared to MS, compared to MS, our pricing won't suit people then, it won't",
      "text_native": "એમ એસ કરતા એમ એસ કરતા તો અમારી પ્રાઈઝિંગ તો પછી નહીં બસે લોકોને ત્યારે નહીં"
    },
    {
      "ucid": "21112178582555871",
      "idx": 14,
      "speaker": "customer",
      "start_s": 22.4,
      "end_s": 24.2,
      "text_en": "Yes, it doesn't suit them because it's in Surat itself, their",
      "text_native": "હા એ લોકો નથી બેસતી કેમ કે સુરતમાં જ છે ને લોકોનું"
    },
    {
      "ucid": "21112178582555871",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 29.4,
      "text_en": "Yes, so the major concern, yours and mine, let's say your ex-works pricing gets set, but the freight cost that will come, there will be an increment in that thing.",
      "text_native": "હા એટલે જે મેજર કન્સર્ન તમારો મારો ચલો એક્સ વર્ક્સ તમારો પ્રાઈઝિંગ સેટ થઈ જશે બટ જે ફ્રેટ કોસ્ટ આવશે એમાં એ પછી ઇન્ક્રીમેન્ટ થઈ જશે એ વસ્તુની અંદર."
    },
    {
      "ucid": "21112178582555871",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 31.6,
      "text_en": "That, that increases our price, that's why I don't prefer it.",
      "text_native": "એ એ વધી જાય છે આપણો ભાવ એટલે નથી પ્રિફર કરતો."
    },
    {
      "ucid": "21112178582555871",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 32.5,
      "text_en": "Okay, so apart from that, any other",
      "text_native": "અચ્છા તો એના સિવાય કોઈ બીજી"
    },
    {
      "ucid": "21112178582555871",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 35.0,
      "text_en": "Because that's 75, so we... two rupees means 50,000 increased on that.",
      "text_native": "કેમ કે એ તો 75 નું આપણે એટલે બે રૂપિયા તો 50,000 વધી ગયા એના."
    },
    {
      "ucid": "21112178582555871",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 35.8,
      "text_en": "That's right.",
      "text_native": "બરાબર છે."
    },
    {
      "ucid": "21112178582555871",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 36.5,
      "text_en": "Hmm.",
      "text_native": "હમમ."
    },
    {
      "ucid": "21112178582555871",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 38.8,
      "text_en": "Okay. So apart from that, is there any other requirement?",
      "text_native": "ઓકે. તો એના સિવાય કોઈ બીજી કોઈ રિક્વાયરમેન્ટ છે ખરી?"
    },
    {
      "ucid": "21112178582555871",
      "idx": 22,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.4,
      "text_en": "Where, where?",
      "text_native": "ક્યાં ક્યાં?"
    },
    {
      "ucid": "21112178582555871",
      "idx": 23,
      "speaker": "agent",
      "start_s": 39.4,
      "end_s": 40.6,
      "text_en": "Apart from that, any other requirement of yours",
      "text_native": "એના સિવાય બીજી કોઈ તમારી રિક્વાયરમેન્ટ"
    },
    {
      "ucid": "21112178582555871",
      "idx": 24,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 42.4,
      "text_en": "No, our requirement is in this area only. We live in this area only.",
      "text_native": "ના અમારે આ જ એરિયામાં રિક્વાયરમેન્ટ. હવે રહીએ આ જ એરિયામાં."
    },
    {
      "ucid": "21112178582555871",
      "idx": 25,
      "speaker": "agent",
      "start_s": 42.4,
      "end_s": 43.2,
      "text_en": "I see. Okay.",
      "text_native": "અચ્છા. ઓકે."
    },
    {
      "ucid": "21112178582555871",
      "idx": 26,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 44.6,
      "text_en": "Our work is in this area only, so",
      "text_native": "અમારું કામ જ આ એરિયામાં છે એટલે"
    },
    {
      "ucid": "21112178582555871",
      "idx": 27,
      "speaker": "agent",
      "start_s": 44.6,
      "end_s": 45.8,
      "text_en": "Then it won't work out for us.",
      "text_native": "તો તો પછી નહીં મેળ પડે આપણે."
    },
    {
      "ucid": "21112178582555871",
      "idx": 28,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.4,
      "text_en": "It just won't work out.",
      "text_native": "મેળ જ નહીં પડે."
    },
    {
      "ucid": "21112178582555871",
      "idx": 29,
      "speaker": "agent",
      "start_s": 46.4,
      "end_s": 46.8,
      "text_en": "The rate difference",
      "text_native": "રેટનો ફરક"
    },
    {
      "ucid": "21112178582555871",
      "idx": 30,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 49.0,
      "text_en": "Because then if they sell it that way, we don't get anything, no benefit.",
      "text_native": "કેમ કે પછી એ રીતે વેચે તો આપણને કઈ મળતું જ નથી ને ફાયદો."
    },
    {
      "ucid": "21112178582555871",
      "idx": 31,
      "speaker": "agent",
      "start_s": 49.0,
      "end_s": 51.0,
      "text_en": "That's right. No, it's okay, no problem then. No problem. Let's go.",
      "text_native": "બરાબર છે. ના ઠીક છે વાંધો નથી પછી. કઈ વાંધો નહીં. ચાલો ને."
    },
    {
      "ucid": "21112178582555871",
      "idx": 32,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 51.8,
      "text_en": "Okay. Okay, sir.",
      "text_native": "ઓકે. ઓકે સર."
    },
    {
      "ucid": "21112178582555871",
      "idx": 33,
      "speaker": "agent",
      "start_s": 51.8,
      "end_s": 53.2,
      "text_en": "Okay. Okay. Thank you.",
      "text_native": "ઓકે. ઓકે. થેન્ક યુ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178582555871",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Damodar bhai, good morning. Ankit speaking from JSW. How are you?",
      "comment": "The agent greeted, used the customer's name, and identified JSW; the customer's immediate engagement (\"Tell me, tell me\") served as implicit permission."
    },
    {
      "ucid": "21112178582555871",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook, instead opening by asking about a previous month's order."
    },
    {
      "ucid": "21112178582555871",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions; the conversation went straight to a price objection from a prior interaction."
    },
    {
      "ucid": "21112178582555871",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent agreed with the customer's price objection rather than countering with value propositions."
    },
    {
      "ucid": "21112178582555871",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Okay. So apart from that, is there any other requirement?",
      "comment": "The agent successfully asked if a current requirement existed, which is the core intent of this step."
    },
    {
      "ucid": "21112178582555871",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No, it's okay, no problem then. No problem. Let's go.",
      "comment": "The call was ended without any agreed-upon next step, such as a quote or a future callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178582555871",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "But for them, in bulk, it's not cheaper than ASM, man.",
      "response": "the major concern... the freight cost that will come, there will be an increment in that thing."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}