Call 21112178582522681 2026-08-04 · dhruv · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | supply_led (campaign_name:medium) |
Audio: clear: The agent's voice is slightly muffled in the background at times, but the speech is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.34
confidence high · +2/−6
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement, giving the customer no reason to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the call immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh sir actually I called you up in respect to understand any sort of requirement in steel?
Summary
The agent introduced JSW One and immediately asked about steel requirements. The customer stated they had no current need, effectively ending the conversation. The agent concluded the call by suggesting the customer use the application for any future inquiries.
Coaching
You skipped the permission and hook steps, which led to an immediate shutdown. Always secure permission to speak and offer a compelling reason for the call before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement, giving the customer no reason to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the call immediately. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir actually I called you up in respect to understand any sort of requirement in steel? The agent successfully asked if a requirement existed, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended with a passive suggestion to use the app, not a committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.767 heavy | 13.5s | 4.1s | 31.4s | 4.6s | 280.0 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.4s
Hello.
customer
2.1s
Yes.
agent
2.7s
Sir, I was calling from JSW, Jindal Steel Works Mumbai.
सर JSW से बात कर रहा था, Jindal Steel Works Mumbai.
customer
5.3s
Sorry?
agent
6.0s
Calling from JSW One MSME sir, Jindal Steel Works.
customer
8.7s
Yeah.
agent
9.7s
Uh sir actually I called you up in respect to understand any sort of requirement in steel?
customer
13.1s
Right now we don't have any requirement.
agent
15.2s
Understood sir. If any, please do let us know. You can just share the inquiry over the application, we'll receive the same.
customer
20.0s
Okay.
customer
20.6s
Fine.
agent
21.1s
Okay sir, thank you.