{
  "ucid": "21112178582522681",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 12:03:46",
  "end_time": "1899-12-30 12:04:35",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA54815a7a1b56e9ff9ec74049931c6a5b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 85,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582522681__DIA54815a7a1b56e9ff9ec74049931c6a5b.mp3",
  "audio_bytes": 100440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 33.48,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes.\n[3s] AGENT: Sir, I was calling from JSW, Jindal Steel Works Mumbai.   (सर JSW से बात कर रहा था, Jindal Steel Works Mumbai.)\n[5s] CUSTOMER: Sorry?\n[6s] AGENT: Calling from JSW One MSME sir, Jindal Steel Works.\n[9s] CUSTOMER: Yeah.\n[10s] AGENT: Uh sir actually I called you up in respect to understand any sort of requirement in steel?\n[13s] CUSTOMER: Right now we don't have any requirement.\n[15s] AGENT: Understood sir. If any, please do let us know. You can just share the inquiry over the application, we'll receive the same.\n[20s] CUSTOMER: Okay.\n[21s] CUSTOMER: Fine.\n[21s] AGENT: Okay sir, thank you.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: The agent's voice is slightly muffled in the background at times, but the speech is understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the permission and hook steps, which led to an immediate shutdown. Always secure permission to speak and offer a compelling reason for the call before asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked about steel requirements. The customer stated they had no current need, effectively ending the conversation. The agent concluded the call by suggesting the customer use the application for any future inquiries.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified JSW but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement, giving the customer no reason to engage.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the call immediately.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir actually I called you up in respect to understand any sort of requirement in steel?\", \"comment\": \"The agent successfully asked if a requirement existed, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended with a passive suggestion to use the app, not a committed next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the permission and hook steps, which led to an immediate shutdown. Always secure permission to speak and offer a compelling reason for the call before asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked about steel requirements. The customer stated they had no current need, effectively ending the conversation. The agent concluded the call by suggesting the customer use the application for any future inquiries.\"}",
  "error": null,
  "latency_ms": 26041,
  "input_tokens": 2770,
  "output_tokens": 675,
  "created_at": "2026-09-25 10:48:48",
  "sentiment": "negative",
  "sentiment_score": -0.34,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 6,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.767,
  "agent_talk_sec": 13.5,
  "customer_talk_sec": 4.1,
  "dead_air_sec": 31.4,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 280.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 1,
  "words_agent": 63,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178582522681",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.51,
      "end_s": 1.11,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178582522681",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.43,
      "end_s": 1.89,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178582522681",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.4,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178582522681",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 4.98,
      "text_en": "Sir, I was calling from JSW, Jindal Steel Works Mumbai.",
      "text_native": "सर JSW से बात कर रहा था, Jindal Steel Works Mumbai."
    },
    {
      "ucid": "21112178582522681",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 5.7,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178582522681",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 8.5,
      "text_en": "Calling from JSW One MSME sir, Jindal Steel Works.",
      "text_native": "Calling from JSW One MSME sir, Jindal Steel Works."
    },
    {
      "ucid": "21112178582522681",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.7,
      "end_s": 9.1,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178582522681",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 12.5,
      "text_en": "Uh sir actually I called you up in respect to understand any sort of requirement in steel?",
      "text_native": "Uh sir actually I called you up in respect to understand any sort of requirement in steel?"
    },
    {
      "ucid": "21112178582522681",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 14.8,
      "text_en": "Right now we don't have any requirement.",
      "text_native": "Right now we don't have any requirement."
    },
    {
      "ucid": "21112178582522681",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 19.8,
      "text_en": "Understood sir. If any, please do let us know. You can just share the inquiry over the application, we'll receive the same.",
      "text_native": "Understood sir. If any, please do let us know. You can just share the inquiry over the application, we'll receive the same."
    },
    {
      "ucid": "21112178582522681",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178582522681",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 20.9,
      "text_en": "Fine.",
      "text_native": "Fine."
    },
    {
      "ucid": "21112178582522681",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 22.0,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178582522681",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified JSW but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178582522681",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement, giving the customer no reason to engage."
    },
    {
      "ucid": "21112178582522681",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the call immediately."
    },
    {
      "ucid": "21112178582522681",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178582522681",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir actually I called you up in respect to understand any sort of requirement in steel?",
      "comment": "The agent successfully asked if a requirement existed, which is the primary goal of this step."
    },
    {
      "ucid": "21112178582522681",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent ended with a passive suggestion to use the app, not a committed next step like a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}