Call 21112178582499451 2026-08-04 · Abdul Ansari · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−5
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent immediately referenced a past failed inquiry instead of leading with a benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions from the required list were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a manufacturing lead to follow up on a failed inquiry from the previous month. The agent asked if the deal failed due to price, which the customer denied. The customer was not engaged and the call ended quickly without any discovery or next steps.
Coaching
You must follow the pitch structure on every call. Instead of opening by asking about a past failed deal, get permission to speak and deliver a strong hook to create interest before attempting discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent immediately referenced a past failed inquiry instead of leading with a benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions from the required list were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any next step being established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.819 heavy | 10.4s | 2.3s | 45.3s | 6.2s | 340.4 | 0 | 3 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
customer
1.7s
Yes.
हां जी।
agent
2.3s
Yeah, good morning sir, this is Abdul speaking from JSW.
या, गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW से।
customer
5.3s
Speak.
बोलिए।
agent
6.1s
Yeah, are you speaking from Rajesh Saat Udyog?
या, राजेश सात उद्योग से बात कर रहे हैं आप?
customer
8.1s
Yes.
हां जी।
agent
8.6s
Sir, your company is registered, I think you had also put in an inquiry last month, you were speaking with Durgesh. For this 4mm, but it couldn't be closed, sir. What was the issue? Is there some issue with the rate?
आपकी सर कंपनी है रजिस्टर्ड, आई थिंक आप पिछले महीने इन्क्वायरी भी डाले थे आप, दुर्गेश से बात हो रही थी। ये चार का, बट क्लोज नहीं हो पाया था सर। क्या इशू था? कुछ रेट का इशू है क्या?
customer
15.2s
No, there is no issue.
नहीं, कोई इशू नहीं है।