{
  "ucid": "21112178582499451",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 11:59:54",
  "end_time": "1899-12-30 12:00:52",
  "duration_sec": 58,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbe2565b341911a40fc86ea58badaac8f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 106,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582499451__DIAbe2565b341911a40fc86ea58badaac8f.mp3",
  "audio_bytes": 76032,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 25.344,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] CUSTOMER: Yes.   (हां जी।)\n[2s] AGENT: Yeah, good morning sir, this is Abdul speaking from JSW.   (या, गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW से।)\n[5s] CUSTOMER: Speak.   (बोलिए।)\n[6s] AGENT: Yeah, are you speaking from Rajesh Saat Udyog?   (या, राजेश सात उद्योग से बात कर रहे हैं आप?)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Sir, your company is registered, I think you had also put in an inquiry last month, you were speaking with Durgesh. For this 4mm, but it couldn't be closed, sir. What was the issue? Is there some issue with the rate?   (आपकी सर कंपनी है रजिस्टर्ड, आई थिंक आप पिछले महीने इन्क्वायरी भी डाले थे आप, दुर्गेश से बात हो रही थी। ये चार का, बट क्लोज नहीं हो पाया था सर। क्या इशू था? कुछ रेट का इशू है क्या?)\n[15s] CUSTOMER: No, there is no issue.   (नहीं, कोई इशू नहीं है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure on every call. Instead of opening by asking about a past failed deal, get permission to speak and deliver a strong hook to create interest before attempting discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a manufacturing lead to follow up on a failed inquiry from the previous month. The agent asked if the deal failed due to price, which the customer denied. The customer was not engaged and the call ended quickly without any discovery or next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted and identified the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No hook was delivered; the agent immediately referenced a past failed inquiry instead of leading with a benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions from the required list were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any next step being established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure on every call. Instead of opening by asking about a past failed deal, get permission to speak and deliver a strong hook to create interest before attempting discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a manufacturing lead to follow up on a failed inquiry from the previous month. The agent asked if the deal failed due to price, which the customer denied. The customer was not engaged and the call ended quickly without any discovery or next steps.\"}",
  "error": null,
  "latency_ms": 28684,
  "input_tokens": 2815,
  "output_tokens": 641,
  "created_at": "2026-09-25 10:50:22",
  "sentiment": "negative",
  "sentiment_score": -0.429,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 5,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.819,
  "agent_talk_sec": 10.4,
  "customer_talk_sec": 2.3,
  "dead_air_sec": 45.3,
  "longest_monologue_sec": 6.2,
  "agent_wpm": 340.4,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 59,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178582499451",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178582499451",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 2.03,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178582499451",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.26,
      "end_s": 4.8,
      "text_en": "Yeah, good morning sir, this is Abdul speaking from JSW.",
      "text_native": "या, गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं मैं JSW से।"
    },
    {
      "ucid": "21112178582499451",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.26,
      "end_s": 5.63,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178582499451",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 7.8,
      "text_en": "Yeah, are you speaking from Rajesh Saat Udyog?",
      "text_native": "या, राजेश सात उद्योग से बात कर रहे हैं आप?"
    },
    {
      "ucid": "21112178582499451",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.06,
      "end_s": 8.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178582499451",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.64,
      "end_s": 14.8,
      "text_en": "Sir, your company is registered, I think you had also put in an inquiry last month, you were speaking with Durgesh. For this 4mm, but it couldn't be closed, sir. What was the issue? Is there some issue with the rate?",
      "text_native": "आपकी सर कंपनी है रजिस्टर्ड, आई थिंक आप पिछले महीने इन्क्वायरी भी डाले थे आप, दुर्गेश से बात हो रही थी। ये चार का, बट क्लोज नहीं हो पाया था सर। क्या इशू था? कुछ रेट का इशू है क्या?"
    },
    {
      "ucid": "21112178582499451",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.23,
      "end_s": 16.08,
      "text_en": "No, there is no issue.",
      "text_native": "नहीं, कोई इशू नहीं है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178582499451",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted and identified the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178582499451",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No hook was delivered; the agent immediately referenced a past failed inquiry instead of leading with a benefit."
    },
    {
      "ucid": "21112178582499451",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions from the required list were asked."
    },
    {
      "ucid": "21112178582499451",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178582499451",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask if the customer had a current requirement."
    },
    {
      "ucid": "21112178582499451",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any next step being established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}