Call 21112178582454711 2026-08-04 · Aditya Pandey · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.59
confidence high · +2/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak and pushed to continue the conversation when the customer tried to schedule a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent used a follow-up context instead of the required supply-led hook (price or availability).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the customer's business/manufacturing (Q1) and the customer volunteered the application (Q2), but this is below the threshold of 3 questions for a 'partial' score.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I'll call by the afternoon.
Summary
The agent followed up on a previous interaction. The customer, a contractor for water treatment plants who pre-fabricates MS steel units, initially tried to postpone the call. The agent successfully re-engaged them to discover their business and material needs (plate, channel, angle, MS pipe), but the call ended before the pitch, qualification, or a firm next step could be established.
Coaching
Your opening missed the permission step and the required supply hook. Always secure permission to speak and lead with the value proposition before jumping into discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | CUSTOMER: Hmm, okay, I'll tell you, I'll call by the afternoon. I should call on this number, right? AGENT: No sir, this is actually the company's number, you can't call back on this. The agent did not ask for permission to speak and pushed to continue the conversation when the customer tried to schedule a callback. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes sir, actually I guess last month you also spoke with, I guess, my colleague, so you had said that in ten-fifteen days you will share a requirement. The agent used a follow-up context instead of the required supply-led hook (price or availability). |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | By the way, can you tell me a little about your business, sir? What do you manufacture? The agent only asked about the customer's business/manufacturing (Q1) and the customer volunteered the application (Q2), but this is below the threshold of 3 questions for a 'partial' score. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask if a current requirement exists or attempt to capture any specifications. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will also share my personal number with you. The agent mentioned sharing a number, but the call ended before a specific, committed next step was agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I'll call by the afternoon. |
No sir, this is actually the company's number, you can't call back on this. I will also share my personal number with you. By the way, can you tell me a little about your business, sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.476 | 16.1s | 17.7s | 110.2s | 6.4s | 331.7 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हॅलो.
agent
2.6s
Hello, did it connect, sir?
हॅलो, लग गया सर?
customer
4.0s
Yes, speak.
हां बोलो.
agent
4.9s
Uh, hello sir, I am Aditya Pandey speaking from the JSW One platform.
अ नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।
customer
7.9s
Yes yes, speak.
हां हां, बोलिए।
agent
8.9s
Yes sir, actually I guess last month you also spoke with, I guess, my colleague, so you had said that in ten-fifteen days you will share a requirement.
हां सर, एक्चुअली I guess last month आपकी बात भी हुई थी I guess मेरे colleague से, तो आपने बोला था कि ten fifteen days में आपको एक requirement share करेंगे।
customer
15.2s
Hmm, okay, I'll tell you, I'll call by the afternoon. I should call on this number, right?
हम्म, ठीक है मैं बोलता हूं आपको, दोपहर तक कॉल करता हूं। इसी नंबर पे करूं ना?
agent
18.8s
No sir, this is actually the company's number, you can't call back on this. I will also share my personal number with you. By the way, can you tell me a little about your business, sir? What do you manufacture?
नहीं सर, ये एक्चुअली में कंपनी का नंबर है, इसपे आप कॉल बैक नहीं कर सकते। मैं आपको अपना पर्सनल नंबर भी शेयर कर देता हूं। वैसे, आप अपना थोड़ा बिज़नेस के बारे में बता सकते हैं सर? कि आप क्या मैन्युफैक्चर करते हैं?
customer
25.8s
We are WTP contractors, we take contracts for water treatment plants.
हम WTP के कॉन्ट्रैक्टर हैं, वॉटर ट्रीटमेंट प्लांट के कॉन्ट्रैक्ट लेते हैं।
agent
28.2s
Okay.
customer
28.5s
So there are two types in that. One is pre-fabricated, which is made entirely of MS steel.
तो उसमें दो टाइप होते हैं। एक होता है प्री-फैब्रिकेटेड, जो कि पूरा MS steel में बनता है।
agent
31.5s
Okay.
customer
32.4s
Yes, so for that we, we have a requirement for plate, channel, angle, all these things. And the second component, that is in RCC. In RCC, the mechanical work that is there, in that we need angle, channel and MS pipe, the requirement for MS pipe is the highest.
हां, तो उसके लिए हम, हमें प्लेट, चैनल, एंगल, इन सब की रिक्वायरमेंट होती है। और दूसरा जो कंपोनेंट है, वो होता है RCC में। RCC में मैकेनिकल वर्क जो होता है, उसमें हमें एंगल, चैनल और MS पाइप, MS पाइप की सबसे ज्यादा रिक्वायरमेंट रहती है।