{
  "ucid": "21112178582454711",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 11:52:27",
  "end_time": "1899-12-30 11:54:51",
  "duration_sec": 144,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbe7c51b32ed4e13e2f8339a29c4bc2e0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 198,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582454711__DIAbe7c51b32ed4e13e2f8339a29c4bc2e0.mp3",
  "audio_bytes": 373896,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 124.632,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello, did it connect, sir?   (हॅलो, लग गया सर?)\n[4s] CUSTOMER: Yes, speak.   (हां बोलो.)\n[5s] AGENT: Uh, hello sir, I am Aditya Pandey speaking from the JSW One platform.   (अ नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।)\n[8s] CUSTOMER: Yes yes, speak.   (हां हां, बोलिए।)\n[9s] AGENT: Yes sir, actually I guess last month you also spoke with, I guess, my colleague, so you had said that in ten-fifteen days you will share a requirement.   (हां सर, एक्चुअली I guess last month आपकी बात भी हुई थी I guess मेरे colleague से, तो आपने बोला था कि ten fifteen days में आपको एक requirement share करेंगे।)\n[15s] CUSTOMER: Hmm, okay, I'll tell you, I'll call by the afternoon. I should call on this number, right?   (हम्म, ठीक है मैं बोलता हूं आपको, दोपहर तक कॉल करता हूं। इसी नंबर पे करूं ना?)\n[19s] AGENT: No sir, this is actually the company's number, you can't call back on this. I will also share my personal number with you. By the way, can you tell me a little about your business, sir? What do you manufacture?   (नहीं सर, ये एक्चुअली में कंपनी का नंबर है, इसपे आप कॉल बैक नहीं कर सकते। मैं आपको अपना पर्सनल नंबर भी शेयर कर देता हूं। वैसे, आप अपना थोड़ा बिज़नेस के बारे में बता सकते हैं सर? कि आप क्या मैन्युफैक्चर करते हैं?)\n[26s] CUSTOMER: We are WTP contractors, we take contracts for water treatment plants.   (हम WTP के कॉन्ट्रैक्टर हैं, वॉटर ट्रीटमेंट प्लांट के कॉन्ट्रैक्ट लेते हैं।)\n[28s] AGENT: Okay.\n[28s] CUSTOMER: So there are two types in that. One is pre-fabricated, which is made entirely of MS steel.   (तो उसमें दो टाइप होते हैं। एक होता है प्री-फैब्रिकेटेड, जो कि पूरा MS steel में बनता है।)\n[32s] AGENT: Okay.\n[32s] CUSTOMER: Yes, so for that we, we have a requirement for plate, channel, angle, all these things. And the second component, that is in RCC. In RCC, the mechanical work that is there, in that we need angle, channel and MS pipe, the requirement for MS pipe is the highest.   (हां, तो उसके लिए हम, हमें प्लेट, चैनल, एंगल, इन सब की रिक्वायरमेंट होती है। और दूसरा जो कंपोनेंट है, वो होता है RCC में। RCC में मैकेनिकल वर्क जो होता है, उसमें हमें एंगल, चैनल और MS पाइप, MS पाइप की सबसे ज्यादा रिक्वायरमेंट रहती है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opening missed the permission step and the required supply hook. Always secure permission to speak and lead with the value proposition before jumping into discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "plate, channel, angle, MS pipe",
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a previous interaction. The customer, a contractor for water treatment plants who pre-fabricates MS steel units, initially tried to postpone the call. The agent successfully re-engaged them to discover their business and material needs (plate, channel, angle, MS pipe), but the call ended before the pitch, qualification, or a firm next step could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Hmm, okay, I'll tell you, I'll call by the afternoon. I should call on this number, right? AGENT: No sir, this is actually the company's number, you can't call back on this.\", \"comment\": \"The agent did not ask for permission to speak and pushed to continue the conversation when the customer tried to schedule a callback.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, actually I guess last month you also spoke with, I guess, my colleague, so you had said that in ten-fifteen days you will share a requirement.\", \"comment\": \"The agent used a follow-up context instead of the required supply-led hook (price or availability).\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"By the way, can you tell me a little about your business, sir? What do you manufacture?\", \"comment\": \"The agent only asked about the customer's business/manufacturing (Q1) and the customer volunteered the application (Q2), but this is below the threshold of 3 questions for a 'partial' score.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could pitch any USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask if a current requirement exists or attempt to capture any specifications.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will also share my personal number with you.\", \"comment\": \"The agent mentioned sharing a number, but the call ended before a specific, committed next step was agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening missed the permission step and the required supply hook. Always secure permission to speak and lead with the value proposition before jumping into discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"plate, channel, angle, MS pipe\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"I'll call by the afternoon.\", \"response\": \"No sir, this is actually the company's number, you can't call back on this. I will also share my personal number with you. By the way, can you tell me a little about your business, sir?\"}], \"call_summary\": \"The agent followed up on a previous interaction. The customer, a contractor for water treatment plants who pre-fabricates MS steel units, initially tried to postpone the call. The agent successfully re-engaged them to discover their business and material needs (plate, channel, angle, MS pipe), but the call ended before the pitch, qualification, or a firm next step could be established.\"}",
  "error": null,
  "latency_ms": 34935,
  "input_tokens": 3184,
  "output_tokens": 946,
  "created_at": "2026-09-25 10:58:20",
  "sentiment": "positive",
  "sentiment_score": 0.593,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.476,
  "agent_talk_sec": 16.1,
  "customer_talk_sec": 17.7,
  "dead_air_sec": 110.2,
  "longest_monologue_sec": 6.4,
  "agent_wpm": 331.7,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 89,
  "words_customer": 101,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178582454711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178582454711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 3.6,
      "text_en": "Hello, did it connect, sir?",
      "text_native": "हॅलो, लग गया सर?"
    },
    {
      "ucid": "21112178582454711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.4,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलो."
    },
    {
      "ucid": "21112178582454711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.9,
      "end_s": 7.4,
      "text_en": "Uh, hello sir, I am Aditya Pandey speaking from the JSW One platform.",
      "text_native": "अ नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।"
    },
    {
      "ucid": "21112178582454711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.9,
      "end_s": 8.5,
      "text_en": "Yes yes, speak.",
      "text_native": "हां हां, बोलिए।"
    },
    {
      "ucid": "21112178582454711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.9,
      "end_s": 14.5,
      "text_en": "Yes sir, actually I guess last month you also spoke with, I guess, my colleague, so you had said that in ten-fifteen days you will share a requirement.",
      "text_native": "हां सर, एक्चुअली I guess last month आपकी बात भी हुई थी I guess मेरे colleague से, तो आपने बोला था कि ten fifteen days में आपको एक requirement share करेंगे।"
    },
    {
      "ucid": "21112178582454711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 18.5,
      "text_en": "Hmm, okay, I'll tell you, I'll call by the afternoon. I should call on this number, right?",
      "text_native": "हम्म, ठीक है मैं बोलता हूं आपको, दोपहर तक कॉल करता हूं। इसी नंबर पे करूं ना?"
    },
    {
      "ucid": "21112178582454711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 25.2,
      "text_en": "No sir, this is actually the company's number, you can't call back on this. I will also share my personal number with you. By the way, can you tell me a little about your business, sir? What do you manufacture?",
      "text_native": "नहीं सर, ये एक्चुअली में कंपनी का नंबर है, इसपे आप कॉल बैक नहीं कर सकते। मैं आपको अपना पर्सनल नंबर भी शेयर कर देता हूं। वैसे, आप अपना थोड़ा बिज़नेस के बारे में बता सकते हैं सर? कि आप क्या मैन्युफैक्चर करते हैं?"
    },
    {
      "ucid": "21112178582454711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 28.2,
      "text_en": "We are WTP contractors, we take contracts for water treatment plants.",
      "text_native": "हम WTP के कॉन्ट्रैक्टर हैं, वॉटर ट्रीटमेंट प्लांट के कॉन्ट्रैक्ट लेते हैं।"
    },
    {
      "ucid": "21112178582454711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 28.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178582454711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 31.5,
      "text_en": "So there are two types in that. One is pre-fabricated, which is made entirely of MS steel.",
      "text_native": "तो उसमें दो टाइप होते हैं। एक होता है प्री-फैब्रिकेटेड, जो कि पूरा MS steel में बनता है।"
    },
    {
      "ucid": "21112178582454711",
      "idx": 11,
      "speaker": "agent",
      "start_s": 31.5,
      "end_s": 31.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178582454711",
      "idx": 12,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 40.0,
      "text_en": "Yes, so for that we, we have a requirement for plate, channel, angle, all these things. And the second component, that is in RCC. In RCC, the mechanical work that is there, in that we need angle, channel and MS pipe, the requirement for MS pipe is the highest.",
      "text_native": "हां, तो उसके लिए हम, हमें प्लेट, चैनल, एंगल, इन सब की रिक्वायरमेंट होती है। और दूसरा जो कंपोनेंट है, वो होता है RCC में। RCC में मैकेनिकल वर्क जो होता है, उसमें हमें एंगल, चैनल और MS पाइप, MS पाइप की सबसे ज्यादा रिक्वायरमेंट रहती है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178582454711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Hmm, okay, I'll tell you, I'll call by the afternoon. I should call on this number, right? AGENT: No sir, this is actually the company's number, you can't call back on this.",
      "comment": "The agent did not ask for permission to speak and pushed to continue the conversation when the customer tried to schedule a callback."
    },
    {
      "ucid": "21112178582454711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes sir, actually I guess last month you also spoke with, I guess, my colleague, so you had said that in ten-fifteen days you will share a requirement.",
      "comment": "The agent used a follow-up context instead of the required supply-led hook (price or availability)."
    },
    {
      "ucid": "21112178582454711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "By the way, can you tell me a little about your business, sir? What do you manufacture?",
      "comment": "The agent only asked about the customer's business/manufacturing (Q1) and the customer volunteered the application (Q2), but this is below the threshold of 3 questions for a 'partial' score."
    },
    {
      "ucid": "21112178582454711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could pitch any USPs."
    },
    {
      "ucid": "21112178582454711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask if a current requirement exists or attempt to capture any specifications."
    },
    {
      "ucid": "21112178582454711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will also share my personal number with you.",
      "comment": "The agent mentioned sharing a number, but the call ended before a specific, committed next step was agreed upon."
    }
  ],
  "objections": [
    {
      "ucid": "21112178582454711",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "I'll call by the afternoon.",
      "response": "No sir, this is actually the company's number, you can't call back on this. I will also share my personal number with you. By the way, can you tell me a little about your business, sir?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}