Call 21112178582442571 2026-08-04 · Aditya Pandey · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 11 turns, clean transcript (9% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Background noise and some muffled speech from the agent make parts of the conversation slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent failed to identify as JSW One and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook, instead referencing a past requirement which led the customer to divert the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately took control of the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent called to follow up on a past requirement, but failed to introduce themself correctly as being from JSW One. The customer immediately took control, asking about a pending approval from their previous interaction. The call ended before the agent could address the customer's query or attempt any part of the sales pitch.
Coaching
You must always open the call by correctly identifying yourself from JSW One; this call was lost from the first sentence because of the wrong company name.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, I am calling from UCG Supply Chain Solution. Agent failed to identify as JSW One and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook, instead referencing a past requirement which led the customer to divert the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately took control of the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not attempt to qualify for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.671 | 11.6s | 5.7s | 35.7s | 4.5s | 217.2 | 0 | 5 | 6 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
हेलो
agent
2.6s
Hello, I am calling from UCG Supply Chain Solution.
हेलो, यूसीजी सप्लाइ चेन सोल्यूशन से बोल रहा हूं।
customer
5.6s
Hello
हेलो
agent
6.6s
Hello
हेलो
customer
7.5s
Yes
हां
agent
8.0s
[inaudible] UCG [inaudible]
[inaudible] यूसीजी [inaudible]
customer
10.5s
Hello
हेलो
agent
11.8s
Yes sir, calling from UCG Supply Solution, sir.
हां सर, यूसीजी सप्लाई सोल्यूशन से बोल रहे हैं सर।
customer
14.8s
Yes, tell me.
हां बोलिए।
agent
16.0s
Okay. Sir, actually you had given a requirement on our platform last month as well, this call was regarding that, sir.
ओके। सर एक्चुअली में आपने हमारे प्लेटफार्म पे लास्ट मंथ भी रिक्वायरमेंट दिया था उसी के रिगार्डिंग कॉल था सर।
customer
21.2s
Sir, that approval hasn't come, sir. How will that come?
सर वो अप्रूव नहीं आया सर। वो कैसे आएगा वो?