{
  "ucid": "21112178582442571",
  "call_date": "2026-08-04",
  "start_time": "1899-12-30 11:50:25",
  "end_time": "1899-12-30 11:51:18",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbd594e9e3931e4010b0f0c19135f666f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 96,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178582442571__DIAbd594e9e3931e4010b0f0c19135f666f.mp3",
  "audio_bytes": 106056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 35.352,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello, I am calling from UCG Supply Chain Solution.   (हेलो, यूसीजी सप्लाइ चेन सोल्यूशन से बोल रहा हूं।)\n[6s] CUSTOMER: Hello   (हेलो)\n[7s] AGENT: Hello   (हेलो)\n[8s] CUSTOMER: Yes   (हां)\n[8s] AGENT: [inaudible] UCG [inaudible]   ([inaudible] यूसीजी [inaudible])\n[10s] CUSTOMER: Hello   (हेलो)\n[12s] AGENT: Yes sir, calling from UCG Supply Solution, sir.   (हां सर, यूसीजी सप्लाई सोल्यूशन से बोल रहे हैं सर।)\n[15s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[16s] AGENT: Okay. Sir, actually you had given a requirement on our platform last month as well, this call was regarding that, sir.   (ओके। सर एक्चुअली में आपने हमारे प्लेटफार्म पे लास्ट मंथ भी रिक्वायरमेंट दिया था उसी के रिगार्डिंग कॉल था सर।)\n[21s] CUSTOMER: Sir, that approval hasn't come, sir. How will that come?   (सर वो अप्रूव नहीं आया सर। वो कैसे आएगा वो?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: Background noise and some muffled speech from the agent make parts of the conversation slightly difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (9% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must always open the call by correctly identifying yourself from JSW One; this call was lost from the first sentence because of the wrong company name.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a past requirement, but failed to introduce themself correctly as being from JSW One. The customer immediately took control, asking about a pending approval from their previous interaction. The call ended before the agent could address the customer's query or attempt any part of the sales pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, I am calling from UCG Supply Chain Solution.\", \"comment\": \"Agent failed to identify as JSW One and did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook, instead referencing a past requirement which led the customer to divert the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately took control of the conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not attempt to qualify for a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must always open the call by correctly identifying yourself from JSW One; this call was lost from the first sentence because of the wrong company name.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a past requirement, but failed to introduce themself correctly as being from JSW One. The customer immediately took control, asking about a pending approval from their previous interaction. The call ended before the agent could address the customer's query or attempt any part of the sales pitch.\"}",
  "error": null,
  "latency_ms": 26320,
  "input_tokens": 2831,
  "output_tokens": 661,
  "created_at": "2026-09-25 10:49:40",
  "sentiment": "positive",
  "sentiment_score": 0.455,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.671,
  "agent_talk_sec": 11.6,
  "customer_talk_sec": 5.7,
  "dead_air_sec": 35.7,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 217.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 0,
  "words_agent": 42,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178582442571",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.28,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178582442571",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.58,
      "end_s": 4.88,
      "text_en": "Hello, I am calling from UCG Supply Chain Solution.",
      "text_native": "हेलो, यूसीजी सप्लाइ चेन सोल्यूशन से बोल रहा हूं।"
    },
    {
      "ucid": "21112178582442571",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.08,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178582442571",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.56,
      "end_s": 6.96,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178582442571",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 7.84,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178582442571",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 9.88,
      "text_en": "[inaudible] UCG [inaudible]",
      "text_native": "[inaudible] यूसीजी [inaudible]"
    },
    {
      "ucid": "21112178582442571",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 10.98,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178582442571",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 14.24,
      "text_en": "Yes sir, calling from UCG Supply Solution, sir.",
      "text_native": "हां सर, यूसीजी सप्लाई सोल्यूशन से बोल रहे हैं सर।"
    },
    {
      "ucid": "21112178582442571",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.82,
      "end_s": 15.46,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178582442571",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 20.54,
      "text_en": "Okay. Sir, actually you had given a requirement on our platform last month as well, this call was regarding that, sir.",
      "text_native": "ओके। सर एक्चुअली में आपने हमारे प्लेटफार्म पे लास्ट मंथ भी रिक्वायरमेंट दिया था उसी के रिगार्डिंग कॉल था सर।"
    },
    {
      "ucid": "21112178582442571",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 24.5,
      "text_en": "Sir, that approval hasn't come, sir. How will that come?",
      "text_native": "सर वो अप्रूव नहीं आया सर। वो कैसे आएगा वो?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178582442571",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, I am calling from UCG Supply Chain Solution.",
      "comment": "Agent failed to identify as JSW One and did not ask for permission to speak."
    },
    {
      "ucid": "21112178582442571",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook, instead referencing a past requirement which led the customer to divert the call."
    },
    {
      "ucid": "21112178582442571",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately took control of the conversation."
    },
    {
      "ucid": "21112178582442571",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178582442571",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not attempt to qualify for a current requirement."
    },
    {
      "ucid": "21112178582442571",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}