Call 21112178582252261 2026-08-04 · Aditya Pandey · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
spec_not_available
Agent flagged that the required quantity of 6 tons is problematic as the standard unit is a 28-ton full coil.
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only established the monthly tonnage but failed to ask about manufacturing, applications, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
3 mm, 3 mm thickness में 1500 by 3 meter का। 6 ton का।
Summary
The customer, a manufacturer from Pune, stated an immediate requirement for 6 tons of BSK 46 HR sheet. The agent captured the specifications but failed to perform any discovery or pitch. The agent identified a potential supply issue as the required quantity is much smaller than the standard 28-ton coil and promised to check availability and revert, but without a firm timeline.
Coaching
You missed the core parts of the pitch: you didn't ask for permission, deliver a hook, perform discovery, or pitch our USPs, which meant you couldn't build value beyond a simple stock check.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent only established the monthly tonnage but failed to ask about manufacturing, applications, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | 3 mm, 3 mm thickness में 1500 by 3 meter का। 6 ton का। Agent successfully captured the grade, size, quantity, and location for the customer's immediate requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent promised to 'revert' but did not commit to a specific time or action (like sending a quote). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.704 | 32.1s | 13.5s | 64.4s | 6.2s | 357.0 | 0 | 15 | 14 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.0s
Hello.
agent
1.7s
Hello, are you speaking from RK Technology, sir?
Hello, RK Technology se bol rahe the sir?
customer
3.6s
Yes, I am speaking, sir.
हां बोल रहा हूं सर।
agent
4.9s
Greetings, I am Aditya Pandey calling from the JSW One platform.
नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One platform से।
customer
7.6s
Yes, sir.
हां सर।
agent
8.4s
Actually, you are registered on our platform and you had given an inquiry multiple times, this call is regarding that, sir, that do you currently have any requirement for MS sheet, sir?
Actually आप हमारे platform पे register है और आपने multiple times inquiry दी थी, उसी के regarding call था सर, के currently कुछ requirement है सर MS sheet में?
customer
13.8s
I have one for BSK 46 right now, sir.
BSK 46 की है सर अभी।
agent
15.7s
Yes, for BSK 46. What is its... I mean, thickness?
हां, BSK 46 की है। क्या है इसका मतलब thickness?
customer
17.8s
3 mm, in 3 mm thickness, 1500 by 3 meter. For 6 tons.
3 mm, 3 mm thickness में 1500 by 3 meter का। 6 ton का।
agent
21.6s
3 mm, 1500 by 6...
customer
22.8s
1500 by 3 meter.
agent
24.0s
1500 by 3 meter, sorry. How many tons is this, sir?
1500 by 3 meter, sorry. कितना ton है ये सर?
customer
26.2s
For 6 tons.
6 ton का।
agent
27.0s
It's for 6 tons, is it? This means one...
6 ton का है क्या? ये मतलब एक...
customer
28.1s
Yes sir.
agent
28.6s
Okay, so does this mean you have a low requirement for this material, sir?
Okay, मतलब ये क्या आपका low requirement रहता है क्या सर ये material का?
customer
31.3s
Sorry?
agent
32.0s
I mean, is the requirement only this much or is it more than this, sir?
मतलब ये requirement बहुत मतलब इतना ही रहता है कि इससे ज़्यादा भी रहता है सर?
customer
34.8s
No, monthly, in a month it is this much, sir, 6 tons, for one grade of this.
नहीं, monthly, महीने में इतना रहता है सर, 6 ton का, एक grade का इसका।
agent
37.8s
Okay sir, I will revert to you on this, whether I have the stock available or not. The problem is that it's a full coil, right, of 28 tons. So I will check and let you know if I can supply this to you or not.
ठीक है सर, मैं इसपे आपको revert कर देता हूं कि मेरे पास stock available है कि नहीं। Problem क्या है कि वो full coil रहती है ना, 28 tons की। तो उसमें मैं check करके बता देता हूं कि मैं आपको ये supply कर सकता हूं कि नहीं।
customer
44.2s
Yes sir.
agent
44.8s
Okay. And what will be its delivery location?
ठीक है। और इसका इसकी delivery location क्या रहेगी?
customer
46.8s
In Pune.
Pune में।
agent
47.8s
In Pune. Chikhli, in Pune.
Pune में। Chikhli, Pune में।
customer
49.1s
Yes.
agent
49.5s
Okay. For Chikhli. Okay, I will check and...
ठीक है। Chikhli के लिए। ठीक है, मैं check करके...
agent
51.8s
Okay sir, alright. I will revert to you.
Okay sir, ठीक है। मैं आपको revert कर दूंगा।
customer
53.8s
Yes sir.