{ "ucid": "21112178582252261", "call_date": "2026-08-04", "start_time": "1899-12-30 11:18:42", "end_time": "1899-12-30 11:20:32", "duration_sec": 110, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaa921c31e3c506c84619e56af58990dd.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 175, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178582252261__DIAaa921c31e3c506c84619e56af58990dd.mp3", "audio_bytes": 287496, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 95.832, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] AGENT: Hello, are you speaking from RK Technology, sir? (Hello, RK Technology se bol rahe the sir?)\n[4s] CUSTOMER: Yes, I am speaking, sir. (हां बोल रहा हूं सर।)\n[5s] AGENT: Greetings, I am Aditya Pandey calling from the JSW One platform. (नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One platform से।)\n[8s] CUSTOMER: Yes, sir. (हां सर।)\n[8s] AGENT: Actually, you are registered on our platform and you had given an inquiry multiple times, this call is regarding that, sir, that do you currently have any requirement for MS sheet, sir? (Actually आप हमारे platform पे register है और आपने multiple times inquiry दी थी, उसी के regarding call था सर, के currently कुछ requirement है सर MS sheet में?)\n[14s] CUSTOMER: I have one for BSK 46 right now, sir. (BSK 46 की है सर अभी।)\n[16s] AGENT: Yes, for BSK 46. What is its... I mean, thickness? (हां, BSK 46 की है। क्या है इसका मतलब thickness?)\n[18s] CUSTOMER: 3 mm, in 3 mm thickness, 1500 by 3 meter. For 6 tons. (3 mm, 3 mm thickness में 1500 by 3 meter का। 6 ton का।)\n[22s] AGENT: 3 mm, 1500 by 6...\n[23s] CUSTOMER: 1500 by 3 meter.\n[24s] AGENT: 1500 by 3 meter, sorry. How many tons is this, sir? (1500 by 3 meter, sorry. कितना ton है ये सर?)\n[26s] CUSTOMER: For 6 tons. (6 ton का।)\n[27s] AGENT: It's for 6 tons, is it? This means one... (6 ton का है क्या? ये मतलब एक...)\n[28s] CUSTOMER: Yes sir.\n[29s] AGENT: Okay, so does this mean you have a low requirement for this material, sir? (Okay, मतलब ये क्या आपका low requirement रहता है क्या सर ये material का?)\n[31s] CUSTOMER: Sorry?\n[32s] AGENT: I mean, is the requirement only this much or is it more than this, sir? (मतलब ये requirement बहुत मतलब इतना ही रहता है कि इससे ज़्यादा भी रहता है सर?)\n[35s] CUSTOMER: No, monthly, in a month it is this much, sir, 6 tons, for one grade of this. (नहीं, monthly, महीने में इतना रहता है सर, 6 ton का, एक grade का इसका।)\n[38s] AGENT: Okay sir, I will revert to you on this, whether I have the stock available or not. The problem is that it's a full coil, right, of 28 tons. So I will check and let you know if I can supply this to you or not. (ठीक है सर, मैं इसपे आपको revert कर देता हूं कि मेरे पास stock available है कि नहीं। Problem क्या है कि वो full coil रहती है ना, 28 tons की। तो उसमें मैं check करके बता देता हूं कि मैं आपको ये supply कर सकता हूं कि नहीं।)\n[44s] CUSTOMER: Yes sir.\n[45s] AGENT: Okay. And what will be its delivery location? (ठीक है। और इसका इसकी delivery location क्या रहेगी?)\n[47s] CUSTOMER: In Pune. (Pune में।)\n[48s] AGENT: In Pune. Chikhli, in Pune. (Pune में। Chikhli, Pune में।)\n[49s] CUSTOMER: Yes.\n[50s] AGENT: Okay. For Chikhli. Okay, I will check and... (ठीक है। Chikhli के लिए। ठीक है, मैं check करके...)\n[52s] AGENT: Okay sir, alright. I will revert to you. (Okay sir, ठीक है। मैं आपको revert कर दूंगा।)\n[54s] CUSTOMER: Yes sir.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 29, "connected": 1, "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "29 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You missed the core parts of the pitch: you didn't ask for permission, deliver a hook, perform discovery, or pitch our USPs, which meant you couldn't build value beyond a simple stock check.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "spec_not_available", "supply_details": "Agent flagged that the required quantity of 6 tons is problematic as the standard unit is a 28-ton full coil.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer from Pune, stated an immediate requirement for 6 tons of BSK 46 HR sheet. The agent captured the specifications but failed to perform any discovery or pitch. The agent identified a potential supply issue as the required quantity is much smaller than the standard 28-ton coil and promised to check availability and revert, but without a firm timeline.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only established the monthly tonnage but failed to ask about manufacturing, applications, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"3 mm, 3 mm thickness में 1500 by 3 meter का। 6 ton का।\", \"comment\": \"Agent successfully captured the grade, size, quantity, and location for the customer's immediate requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent promised to 'revert' but did not commit to a specific time or action (like sending a quote).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the core parts of the pitch: you didn't ask for permission, deliver a hook, perform discovery, or pitch our USPs, which meant you couldn't build value beyond a simple stock check.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent flagged that the required quantity of 6 tons is problematic as the standard unit is a 28-ton full coil.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer from Pune, stated an immediate requirement for 6 tons of BSK 46 HR sheet. The agent captured the specifications but failed to perform any discovery or pitch. The agent identified a potential supply issue as the required quantity is much smaller than the standard 28-ton coil and promised to check availability and revert, but without a firm timeline.\"}", "error": null, "latency_ms": 40393, "input_tokens": 3518, "output_tokens": 752, "created_at": "2026-09-25 10:56:13", "sentiment": "neutral", "sentiment_score": -0.073, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.704, "agent_talk_sec": 32.1, "customer_talk_sec": 13.5, "dead_air_sec": 64.4, "longest_monologue_sec": 6.2, "agent_wpm": 357.0, "interruptions": 0, "agent_turns": 15, "customer_turns": 14, "discovery_qs": 8, "words_agent": 191, "words_customer": 64, "monologue_heavy": 0, "turns": [ { "ucid": "21112178582252261", "idx": 0, "speaker": "customer", "start_s": 0.17, "end_s": 0.7, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178582252261", "idx": 1, "speaker": "agent", "start_s": 0.98, "end_s": 1.34, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178582252261", "idx": 2, "speaker": "agent", "start_s": 1.7, "end_s": 3.24, "text_en": "Hello, are you speaking from RK Technology, sir?", "text_native": "Hello, RK Technology se bol rahe the sir?" }, { "ucid": "21112178582252261", "idx": 3, "speaker": "customer", "start_s": 3.56, "end_s": 4.34, "text_en": "Yes, I am speaking, sir.", "text_native": "हां बोल रहा हूं सर।" }, { "ucid": "21112178582252261", "idx": 4, "speaker": "agent", "start_s": 4.86, "end_s": 7.2, "text_en": "Greetings, I am Aditya Pandey calling from the JSW One platform.", "text_native": "नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One platform से।" }, { "ucid": "21112178582252261", "idx": 5, "speaker": "customer", "start_s": 7.64, "end_s": 8.1, "text_en": "Yes, sir.", "text_native": "हां सर।" }, { "ucid": "21112178582252261", "idx": 6, "speaker": "agent", "start_s": 8.36, "end_s": 13.24, "text_en": "Actually, you are registered on our platform and you had given an inquiry multiple times, this call is regarding that, sir, that do you currently have any requirement for MS sheet, sir?", "text_native": "Actually आप हमारे platform पे register है और आपने multiple times inquiry दी थी, उसी के regarding call था सर, के currently कुछ requirement है सर MS sheet में?" }, { "ucid": "21112178582252261", "idx": 7, "speaker": "customer", "start_s": 13.84, "end_s": 15.2, "text_en": "I have one for BSK 46 right now, sir.", "text_native": "BSK 46 की है सर अभी।" }, { "ucid": "21112178582252261", "idx": 8, "speaker": "agent", "start_s": 15.7, "end_s": 17.54, "text_en": "Yes, for BSK 46. What is its... I mean, thickness?", "text_native": "हां, BSK 46 की है। क्या है इसका मतलब thickness?" }, { "ucid": "21112178582252261", "idx": 9, "speaker": "customer", "start_s": 17.84, "end_s": 21.2, "text_en": "3 mm, in 3 mm thickness, 1500 by 3 meter. For 6 tons.", "text_native": "3 mm, 3 mm thickness में 1500 by 3 meter का। 6 ton का।" }, { "ucid": "21112178582252261", "idx": 10, "speaker": "agent", "start_s": 21.56, "end_s": 22.7, "text_en": "3 mm, 1500 by 6...", "text_native": "3 mm, 1500 by 6..." }, { "ucid": "21112178582252261", "idx": 11, "speaker": "customer", "start_s": 22.8, "end_s": 23.8, "text_en": "1500 by 3 meter.", "text_native": "1500 by 3 meter." }, { "ucid": "21112178582252261", "idx": 12, "speaker": "agent", "start_s": 24.04, "end_s": 25.84, "text_en": "1500 by 3 meter, sorry. How many tons is this, sir?", "text_native": "1500 by 3 meter, sorry. कितना ton है ये सर?" }, { "ucid": "21112178582252261", "idx": 13, "speaker": "customer", "start_s": 26.16, "end_s": 26.8, "text_en": "For 6 tons.", "text_native": "6 ton का।" }, { "ucid": "21112178582252261", "idx": 14, "speaker": "agent", "start_s": 27.04, "end_s": 28.04, "text_en": "It's for 6 tons, is it? This means one...", "text_native": "6 ton का है क्या? ये मतलब एक..." }, { "ucid": "21112178582252261", "idx": 15, "speaker": "customer", "start_s": 28.1, "end_s": 28.58, "text_en": "Yes sir.", "text_native": "Yes sir." }, { "ucid": "21112178582252261", "idx": 16, "speaker": "agent", "start_s": 28.62, "end_s": 31.04, "text_en": "Okay, so does this mean you have a low requirement for this material, sir?", "text_native": "Okay, मतलब ये क्या आपका low requirement रहता है क्या सर ये material का?" }, { "ucid": "21112178582252261", "idx": 17, "speaker": "customer", "start_s": 31.26, "end_s": 31.64, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178582252261", "idx": 18, "speaker": "agent", "start_s": 32.0, "end_s": 34.54, "text_en": "I mean, is the requirement only this much or is it more than this, sir?", "text_native": "मतलब ये requirement बहुत मतलब इतना ही रहता है कि इससे ज़्यादा भी रहता है सर?" }, { "ucid": "21112178582252261", "idx": 19, "speaker": "customer", "start_s": 34.82, "end_s": 37.54, "text_en": "No, monthly, in a month it is this much, sir, 6 tons, for one grade of this.", "text_native": "नहीं, monthly, महीने में इतना रहता है सर, 6 ton का, एक grade का इसका।" }, { "ucid": "21112178582252261", "idx": 20, "speaker": "agent", "start_s": 37.84, "end_s": 44.04, "text_en": "Okay sir, I will revert to you on this, whether I have the stock available or not. The problem is that it's a full coil, right, of 28 tons. So I will check and let you know if I can supply this to you or not.", "text_native": "ठीक है सर, मैं इसपे आपको revert कर देता हूं कि मेरे पास stock available है कि नहीं। Problem क्या है कि वो full coil रहती है ना, 28 tons की। तो उसमें मैं check करके बता देता हूं कि मैं आपको ये supply कर सकता हूं कि नहीं।" }, { "ucid": "21112178582252261", "idx": 21, "speaker": "customer", "start_s": 44.24, "end_s": 44.7, "text_en": "Yes sir.", "text_native": "Yes sir." }, { "ucid": "21112178582252261", "idx": 22, "speaker": "agent", "start_s": 44.8, "end_s": 46.54, "text_en": "Okay. And what will be its delivery location?", "text_native": "ठीक है। और इसका इसकी delivery location क्या रहेगी?" }, { "ucid": "21112178582252261", "idx": 23, "speaker": "customer", "start_s": 46.84, "end_s": 47.5, "text_en": "In Pune.", "text_native": "Pune में।" }, { "ucid": "21112178582252261", "idx": 24, "speaker": "agent", "start_s": 47.84, "end_s": 49.0, "text_en": "In Pune. Chikhli, in Pune.", "text_native": "Pune में। Chikhli, Pune में।" }, { "ucid": "21112178582252261", "idx": 25, "speaker": "customer", "start_s": 49.1, "end_s": 49.4, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178582252261", "idx": 26, "speaker": "agent", "start_s": 49.54, "end_s": 51.04, "text_en": "Okay. For Chikhli. Okay, I will check and...", "text_native": "ठीक है। Chikhli के लिए। ठीक है, मैं check करके..." }, { "ucid": "21112178582252261", "idx": 27, "speaker": "agent", "start_s": 51.84, "end_s": 53.5, "text_en": "Okay sir, alright. I will revert to you.", "text_native": "Okay sir, ठीक है। मैं आपको revert कर दूंगा।" }, { "ucid": "21112178582252261", "idx": 28, "speaker": "customer", "start_s": 53.84, "end_s": 54.24, "text_en": "Yes sir.", "text_native": "Yes sir." } ], "steps": [ { "ucid": "21112178582252261", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent identified self and company but did not ask for permission to speak." }, { "ucid": "21112178582252261", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement." }, { "ucid": "21112178582252261", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent only established the monthly tonnage but failed to ask about manufacturing, applications, or current suppliers." }, { "ucid": "21112178582252261", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched during the call." }, { "ucid": "21112178582252261", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "3 mm, 3 mm thickness में 1500 by 3 meter का। 6 ton का।", "comment": "Agent successfully captured the grade, size, quantity, and location for the customer's immediate requirement." }, { "ucid": "21112178582252261", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent promised to 'revert' but did not commit to a specific time or action (like sending a quote)." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }