Call 21112178576179471 2026-08-03 · Abdul Ansari · 2:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | Hindi | 34 | supply_led (campaign_name:medium) |
Audio: clear: The agent appears to state two different names for himself at the beginning of the call, which is unusual but has been transcribed as heard.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +6/−2
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before launching into the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a generic discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one of the six required discovery questions (trading vs manufacturing).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
send_price_will_think price
You send me the stockist, if anything is needed, and send the price list, whatever it is, I will tell you.
No, not at these prices.
did well
Qualify
Do you have any requirement right now?
Summary
The agent contacted a lead who identified as a trader, not a manufacturer. The customer immediately raised past issues with JSW's price and availability. The agent failed to follow the pitch structure, instead getting into a price comparison that confirmed the customer's view that JSW was expensive. The call ended without a sale or a concrete next step.
Coaching
You must open the call by asking for permission to speak and then deliver a strong price or availability hook; jumping straight to 'do you have a requirement?' puts the customer on the defensive and loses control of the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak before launching into the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening with a generic discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent only asked one of the six required discovery questions (trading vs manufacturing). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now? Agent successfully asked if there was a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a vague 'I'll let you know' from the customer, with no committed next step from the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You send me the stockist, if anything is needed, and send the price list, whatever it is, I will tell you. |
No no, price... what is the price of your HR? |
| price | mishandled | No, not at these prices. |
Sir, when your HR itself is not fitting, then CR's is also... CR's is also expensive. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.556 | 32.3s | 25.8s | 85.9s | 4.1s | 319.5 | 0 | 17 | 17 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हेलो।
agent
2.1s
Hello.
हेलो।
customer
3.1s
Yes.
हां जी।
agent
3.8s
I am Ramesh Mishra speaking from this side.
मैं रमेश मिश्रा इस तरफ से बात कर रहा हूं।
customer
5.5s
Yes, yes.
हां जी हां जी।
agent
6.1s
I am Abdul speaking, sir, from JSW.
मैं अब्दुल बात कर रहा हूं सर, जे एस डब्ल्यू से।
customer
8.5s
Yes, speak.
हां जी बोलिए।
agent
9.3s
Do you have any requirement in steel, any material requirement?
कुछ रिक्वायरमेंट है क्या आपको स्टील में, चाहे मटेरियल रिक्वायरमेंट है?
customer
12.2s
Sir, there is, but from your side, sometimes there's no clarity on the price, sometimes there's no availability of the material.
सर रहती है बट आपकी साइड से कभी प्राइस की क्लैरिटी नहीं होती, कभी मटेरियल की अवेलेबिलिटी नहीं होती।
agent
16.7s
No, it's not like that. In this, a system is given that you from here... were you asking for distribution, for a distributor, for distribution?
नहीं ऐसा बात नहीं है। इसमें सिस्टम दिया गया है कि आप यहां से डिस्ट्रीब्यूशन, डिस्ट्रीब्यूटर के लिए मांग रहे थे आप डिस्ट्रीब्यूशन के लिए?
customer
21.3s
Yes.
हां जी।
agent
22.3s
Did you have a requirement for distribution?
आपको डिस्ट्रीब्यूशन के लिए रिक्वायरमेंट था क्या आपको?
customer
25.2s
No, are you guys offering the distributorship?
नहीं, डिस्ट्रीब्यूटरशिप तो आप लोग ऑफर कर रहे हो?
agent
27.0s
No no, I am asking if you had a requirement? It's showing here once in the comments that you had said something about this.
नहीं नहीं, मैं पूछ रहा हूं कि आपको रिक्वायरमेंट था क्या? एक बार यहां पे दिख रहा है कमेंट में आप कुछ इससे बोले थे आप।
customer
31.7s
Are you speaking from JSW One, where are you speaking from?
आप जेएसडब्ल्यू वन से बोल रहे हो, कहां से बोल रहे हो?
agent
33.8s
JSW One.
जेएसडब्ल्यू वन।
customer
34.9s
From One. You send me the stockist, if anything is needed, and send the price list, whatever it is, I will tell you.
वन से। आप मेरे को स्टॉकिस्ट भेज दीजिए, कुछ चाहिए होगा और प्राइस लिस्ट भेज दीजिए जो भी होगा, मैं आपको बता दूंगा।
agent
38.7s
No no, price... what is the price of your HR?
नहीं नहीं, प्राइस... एचआर का क्या प्राइस हो गया आपके?
customer
40.4s
What are you saying?
क्या बोल रहे हैं?
agent
41.0s
What is the price of your HR coil?
एचआर का क्या प्राइस हो गया आपके कॉइल का?
customer
42.5s
Fifty six two fifty.
फिफ्टी सिक्स टू फिफ्टी।
agent
44.3s
Fifty six two fifty. Ex-Ghaziabad, ex-Ludhiana?
फिफ्टी सिक्स टू फिफ्टी। एक्स गाजियाबाद, एक्स लुधियाना?
customer
46.8s
Ex-Ghaziabad.
एक्स गाजियाबाद।
agent
47.9s
Ex-Ghaziabad. And then how much will it cost further in Ludhiana?
एक्स गाजियाबाद। और फिर लुधियाना आगे कितने का पड़ जाएगा?
customer
50.8s
For Ludhiana, it will cost approximately the same, the same rate.
लुधियाना का वही वही अप्रोक्स पड़ जाएगा, वही रेट।
agent
53.2s
What do you do? Do you do trading or manufacturing?
आप क्या करते हैं? ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं आप?
customer
55.3s
Trading, trading.
ट्रेडिंग, ट्रेडिंग।
agent
56.4s
Okay okay, you do trading. Do you have any requirement right now?
अच्छा अच्छा, ट्रेडिंग करते हैं आप। अभी कुछ रिक्वायरमेंट है आपको?
customer
58.7s
No, not at these prices. What is your CR price right now?
नहीं, इन प्राइसेस पे तो नहीं। सीआर का क्या चल रहा है आपका अभी?
agent
60.9s
Sir, when your HR itself is not fitting, then CR's is also... CR's is also expensive.
जब सर आपका एचआर ही नहीं बैठ रहा तो सीआर का भी इससे... सीआर का भी महंगा ही है।
customer
63.3s
You at least tell me.
आप बताइए तो सही।
agent
64.4s
It will cost around sixty six, sixty five sixty six.
सिक्सटी सिक्स के करीब पड़ेगा, सिक्सटी फाइव सिक्सटी सिक्स।
customer
66.7s
Sixty five sixty six. Okay. Alright, if there's anything, I'll let you know. Alright.
सिक्सटी फाइव सिक्सटी सिक्स। अच्छा जी। ठीक है जी, कुछ भी होगा बता देंगे आपको। ठीक है जी।
agent
70.8s
Alright, okay.
ठीक है जी, ठीक है।