{
  "ucid": "21112178576179471",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 18:26:34",
  "end_time": "1899-12-30 18:28:58",
  "duration_sec": 144,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA44fa82f0d62aa563d39edf710a1942a4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 199,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178576179471__DIA44fa82f0d62aa563d39edf710a1942a4.mp3",
  "audio_bytes": 375408,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 125.136,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello.   (हेलो।)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: I am Ramesh Mishra speaking from this side.   (मैं रमेश मिश्रा इस तरफ से बात कर रहा हूं।)\n[6s] CUSTOMER: Yes, yes.   (हां जी हां जी।)\n[6s] AGENT: I am Abdul speaking, sir, from JSW.   (मैं अब्दुल बात कर रहा हूं सर, जे एस डब्ल्यू से।)\n[8s] CUSTOMER: Yes, speak.   (हां जी बोलिए।)\n[9s] AGENT: Do you have any requirement in steel, any material requirement?   (कुछ रिक्वायरमेंट है क्या आपको स्टील में, चाहे मटेरियल रिक्वायरमेंट है?)\n[12s] CUSTOMER: Sir, there is, but from your side, sometimes there's no clarity on the price, sometimes there's no availability of the material.   (सर रहती है बट आपकी साइड से कभी प्राइस की क्लैरिटी नहीं होती, कभी मटेरियल की अवेलेबिलिटी नहीं होती।)\n[17s] AGENT: No, it's not like that. In this, a system is given that you from here... were you asking for distribution, for a distributor, for distribution?   (नहीं ऐसा बात नहीं है। इसमें सिस्टम दिया गया है कि आप यहां से डिस्ट्रीब्यूशन, डिस्ट्रीब्यूटर के लिए मांग रहे थे आप डिस्ट्रीब्यूशन के लिए?)\n[21s] CUSTOMER: Yes.   (हां जी।)\n[22s] AGENT: Did you have a requirement for distribution?   (आपको डिस्ट्रीब्यूशन के लिए रिक्वायरमेंट था क्या आपको?)\n[25s] CUSTOMER: No, are you guys offering the distributorship?   (नहीं, डिस्ट्रीब्यूटरशिप तो आप लोग ऑफर कर रहे हो?)\n[27s] AGENT: No no, I am asking if you had a requirement? It's showing here once in the comments that you had said something about this.   (नहीं नहीं, मैं पूछ रहा हूं कि आपको रिक्वायरमेंट था क्या? एक बार यहां पे दिख रहा है कमेंट में आप कुछ इससे बोले थे आप।)\n[32s] CUSTOMER: Are you speaking from JSW One, where are you speaking from?   (आप जेएसडब्ल्यू वन से बोल रहे हो, कहां से बोल रहे हो?)\n[34s] AGENT: JSW One.   (जेएसडब्ल्यू वन।)\n[35s] CUSTOMER: From One. You send me the stockist, if anything is needed, and send the price list, whatever it is, I will tell you.   (वन से। आप मेरे को स्टॉकिस्ट भेज दीजिए, कुछ चाहिए होगा और प्राइस लिस्ट भेज दीजिए जो भी होगा, मैं आपको बता दूंगा।)\n[39s] AGENT: No no, price... what is the price of your HR?   (नहीं नहीं, प्राइस... एचआर का क्या प्राइस हो गया आपके?)\n[40s] CUSTOMER: What are you saying?   (क्या बोल रहे हैं?)\n[41s] AGENT: What is the price of your HR coil?   (एचआर का क्या प्राइस हो गया आपके कॉइल का?)\n[42s] CUSTOMER: Fifty six two fifty.   (फिफ्टी सिक्स टू फिफ्टी।)\n[44s] AGENT: Fifty six two fifty. Ex-Ghaziabad, ex-Ludhiana?   (फिफ्टी सिक्स टू फिफ्टी। एक्स गाजियाबाद, एक्स लुधियाना?)\n[47s] CUSTOMER: Ex-Ghaziabad.   (एक्स गाजियाबाद।)\n[48s] AGENT: Ex-Ghaziabad. And then how much will it cost further in Ludhiana?   (एक्स गाजियाबाद। और फिर लुधियाना आगे कितने का पड़ जाएगा?)\n[51s] CUSTOMER: For Ludhiana, it will cost approximately the same, the same rate.   (लुधियाना का वही वही अप्रोक्स पड़ जाएगा, वही रेट।)\n[53s] AGENT: What do you do? Do you do trading or manufacturing?   (आप क्या करते हैं? ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं आप?)\n[55s] CUSTOMER: Trading, trading.   (ट्रेडिंग, ट्रेडिंग।)\n[56s] AGENT: Okay okay, you do trading. Do you have any requirement right now?   (अच्छा अच्छा, ट्रेडिंग करते हैं आप। अभी कुछ रिक्वायरमेंट है आपको?)\n[59s] CUSTOMER: No, not at these prices. What is your CR price right now?   (नहीं, इन प्राइसेस पे तो नहीं। सीआर का क्या चल रहा है आपका अभी?)\n[61s] AGENT: Sir, when your HR itself is not fitting, then CR's is also... CR's is also expensive.   (जब सर आपका एचआर ही नहीं बैठ रहा तो सीआर का भी इससे... सीआर का भी महंगा ही है।)\n[63s] CUSTOMER: You at least tell me.   (आप बताइए तो सही।)\n[64s] AGENT: It will cost around sixty six, sixty five sixty six.   (सिक्सटी सिक्स के करीब पड़ेगा, सिक्सटी फाइव सिक्सटी सिक्स।)\n[67s] CUSTOMER: Sixty five sixty six. Okay. Alright, if there's anything, I'll let you know. Alright.   (सिक्सटी फाइव सिक्सटी सिक्स। अच्छा जी। ठीक है जी, कुछ भी होगा बता देंगे आपको। ठीक है जी।)\n[71s] AGENT: Alright, okay.   (ठीक है जी, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 34,
  "connected": 1,
  "audio_notes": "clear: The agent appears to state two different names for himself at the beginning of the call, which is unusual but has been transcribed as heard.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "34 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must open the call by asking for permission to speak and then deliver a strong price or availability hook; jumping straight to 'do you have a requirement?' puts the customer on the defensive and loses control of the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who identified as a trader, not a manufacturer. The customer immediately raised past issues with JSW's price and availability. The agent failed to follow the pitch structure, instead getting into a price comparison that confirmed the customer's view that JSW was expensive. The call ended without a sale or a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak before launching into the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening with a generic discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked one of the six required discovery questions (trading vs manufacturing).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement right now?\", \"comment\": \"Agent successfully asked if there was a current requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague 'I'll let you know' from the customer, with no committed next step from the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open the call by asking for permission to speak and then deliver a strong price or availability hook; jumping straight to 'do you have a requirement?' puts the customer on the defensive and loses control of the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"You send me the stockist, if anything is needed, and send the price list, whatever it is, I will tell you.\", \"response\": \"No no, price... what is the price of your HR?\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"No, not at these prices.\", \"response\": \"Sir, when your HR itself is not fitting, then CR's is also... CR's is also expensive.\"}], \"call_summary\": \"The agent contacted a lead who identified as a trader, not a manufacturer. The customer immediately raised past issues with JSW's price and availability. The agent failed to follow the pitch structure, instead getting into a price comparison that confirmed the customer's view that JSW was expensive. The call ended without a sale or a concrete next step.\"}",
  "error": null,
  "latency_ms": 32734,
  "input_tokens": 3773,
  "output_tokens": 857,
  "created_at": "2026-09-25 10:58:24",
  "sentiment": "positive",
  "sentiment_score": 0.278,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 2,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.556,
  "agent_talk_sec": 32.3,
  "customer_talk_sec": 25.8,
  "dead_air_sec": 85.9,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 319.5,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 17,
  "discovery_qs": 11,
  "words_agent": 172,
  "words_customer": 123,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178576179471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.3,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.5,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.2,
      "text_en": "I am Ramesh Mishra speaking from this side.",
      "text_native": "मैं रमेश मिश्रा इस तरफ से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.0,
      "text_en": "Yes, yes.",
      "text_native": "हां जी हां जी।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 8.1,
      "text_en": "I am Abdul speaking, sir, from JSW.",
      "text_native": "मैं अब्दुल बात कर रहा हूं सर, जे एस डब्ल्यू से।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.1,
      "text_en": "Yes, speak.",
      "text_native": "हां जी बोलिए।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 11.8,
      "text_en": "Do you have any requirement in steel, any material requirement?",
      "text_native": "कुछ रिक्वायरमेंट है क्या आपको स्टील में, चाहे मटेरियल रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 16.2,
      "text_en": "Sir, there is, but from your side, sometimes there's no clarity on the price, sometimes there's no availability of the material.",
      "text_native": "सर रहती है बट आपकी साइड से कभी प्राइस की क्लैरिटी नहीं होती, कभी मटेरियल की अवेलेबिलिटी नहीं होती।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 20.8,
      "text_en": "No, it's not like that. In this, a system is given that you from here... were you asking for distribution, for a distributor, for distribution?",
      "text_native": "नहीं ऐसा बात नहीं है। इसमें सिस्टम दिया गया है कि आप यहां से डिस्ट्रीब्यूशन, डिस्ट्रीब्यूटर के लिए मांग रहे थे आप डिस्ट्रीब्यूशन के लिए?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 21.7,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 24.0,
      "text_en": "Did you have a requirement for distribution?",
      "text_native": "आपको डिस्ट्रीब्यूशन के लिए रिक्वायरमेंट था क्या आपको?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 26.9,
      "text_en": "No, are you guys offering the distributorship?",
      "text_native": "नहीं, डिस्ट्रीब्यूटरशिप तो आप लोग ऑफर कर रहे हो?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 30.2,
      "text_en": "No no, I am asking if you had a requirement? It's showing here once in the comments that you had said something about this.",
      "text_native": "नहीं नहीं, मैं पूछ रहा हूं कि आपको रिक्वायरमेंट था क्या? एक बार यहां पे दिख रहा है कमेंट में आप कुछ इससे बोले थे आप।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 33.6,
      "text_en": "Are you speaking from JSW One, where are you speaking from?",
      "text_native": "आप जेएसडब्ल्यू वन से बोल रहे हो, कहां से बोल रहे हो?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 34.7,
      "text_en": "JSW One.",
      "text_native": "जेएसडब्ल्यू वन।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.9,
      "end_s": 38.6,
      "text_en": "From One. You send me the stockist, if anything is needed, and send the price list, whatever it is, I will tell you.",
      "text_native": "वन से। आप मेरे को स्टॉकिस्ट भेज दीजिए, कुछ चाहिए होगा और प्राइस लिस्ट भेज दीजिए जो भी होगा, मैं आपको बता दूंगा।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.7,
      "end_s": 40.4,
      "text_en": "No no, price... what is the price of your HR?",
      "text_native": "नहीं नहीं, प्राइस... एचआर का क्या प्राइस हो गया आपके?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 41.0,
      "text_en": "What are you saying?",
      "text_native": "क्या बोल रहे हैं?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 19,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 42.4,
      "text_en": "What is the price of your HR coil?",
      "text_native": "एचआर का क्या प्राइस हो गया आपके कॉइल का?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 43.6,
      "text_en": "Fifty six two fifty.",
      "text_native": "फिफ्टी सिक्स टू फिफ्टी।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.3,
      "end_s": 46.3,
      "text_en": "Fifty six two fifty. Ex-Ghaziabad, ex-Ludhiana?",
      "text_native": "फिफ्टी सिक्स टू फिफ्टी। एक्स गाजियाबाद, एक्स लुधियाना?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 47.6,
      "text_en": "Ex-Ghaziabad.",
      "text_native": "एक्स गाजियाबाद।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 23,
      "speaker": "agent",
      "start_s": 47.9,
      "end_s": 50.2,
      "text_en": "Ex-Ghaziabad. And then how much will it cost further in Ludhiana?",
      "text_native": "एक्स गाजियाबाद। और फिर लुधियाना आगे कितने का पड़ जाएगा?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 53.0,
      "text_en": "For Ludhiana, it will cost approximately the same, the same rate.",
      "text_native": "लुधियाना का वही वही अप्रोक्स पड़ जाएगा, वही रेट।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 25,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 55.2,
      "text_en": "What do you do? Do you do trading or manufacturing?",
      "text_native": "आप क्या करते हैं? ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं आप?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 26,
      "speaker": "customer",
      "start_s": 55.3,
      "end_s": 56.1,
      "text_en": "Trading, trading.",
      "text_native": "ट्रेडिंग, ट्रेडिंग।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.4,
      "end_s": 58.2,
      "text_en": "Okay okay, you do trading. Do you have any requirement right now?",
      "text_native": "अच्छा अच्छा, ट्रेडिंग करते हैं आप। अभी कुछ रिक्वायरमेंट है आपको?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 28,
      "speaker": "customer",
      "start_s": 58.7,
      "end_s": 60.7,
      "text_en": "No, not at these prices. What is your CR price right now?",
      "text_native": "नहीं, इन प्राइसेस पे तो नहीं। सीआर का क्या चल रहा है आपका अभी?"
    },
    {
      "ucid": "21112178576179471",
      "idx": 29,
      "speaker": "agent",
      "start_s": 60.9,
      "end_s": 63.3,
      "text_en": "Sir, when your HR itself is not fitting, then CR's is also... CR's is also expensive.",
      "text_native": "जब सर आपका एचआर ही नहीं बैठ रहा तो सीआर का भी इससे... सीआर का भी महंगा ही है।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 30,
      "speaker": "customer",
      "start_s": 63.3,
      "end_s": 64.1,
      "text_en": "You at least tell me.",
      "text_native": "आप बताइए तो सही।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 31,
      "speaker": "agent",
      "start_s": 64.4,
      "end_s": 66.1,
      "text_en": "It will cost around sixty six, sixty five sixty six.",
      "text_native": "सिक्सटी सिक्स के करीब पड़ेगा, सिक्सटी फाइव सिक्सटी सिक्स।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 32,
      "speaker": "customer",
      "start_s": 66.7,
      "end_s": 70.5,
      "text_en": "Sixty five sixty six. Okay. Alright, if there's anything, I'll let you know. Alright.",
      "text_native": "सिक्सटी फाइव सिक्सटी सिक्स। अच्छा जी। ठीक है जी, कुछ भी होगा बता देंगे आपको। ठीक है जी।"
    },
    {
      "ucid": "21112178576179471",
      "idx": 33,
      "speaker": "agent",
      "start_s": 70.8,
      "end_s": 71.6,
      "text_en": "Alright, okay.",
      "text_native": "ठीक है जी, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178576179471",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak before launching into the call."
    },
    {
      "ucid": "21112178576179471",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook, instead opening with a generic discovery question."
    },
    {
      "ucid": "21112178576179471",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked one of the six required discovery questions (trading vs manufacturing)."
    },
    {
      "ucid": "21112178576179471",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178576179471",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement right now?",
      "comment": "Agent successfully asked if there was a current requirement, which the customer denied."
    },
    {
      "ucid": "21112178576179471",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague 'I'll let you know' from the customer, with no committed next step from the agent."
    }
  ],
  "objections": [
    {
      "ucid": "21112178576179471",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "You send me the stockist, if anything is needed, and send the price list, whatever it is, I will tell you.",
      "response": "No no, price... what is the price of your HR?"
    },
    {
      "ucid": "21112178576179471",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "No, not at these prices.",
      "response": "Sir, when your HR itself is not fitting, then CR's is also... CR's is also expensive."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}