{ "ucid": "21112178576156751", "call_date": "2026-08-03", "start_time": "1899-12-30 18:22:47", "end_time": "1899-12-30 18:26:00", "duration_sec": 193, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "General Enquiry", "agent": "Ganesh", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA65f21fc908e46305f4ef3df6e4a20a13.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 218, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178576156751__DIA65f21fc908e46305f4ef3df6e4a20a13.mp3", "audio_bytes": 478440, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 159.48, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] UNKNOWN: Your call has been for-\n[7s] CUSTOMER: He is the brother of a big company. (बड़ी कंपनी के brother है वो।)\n[9s] CUSTOMER: Hello.\n[10s] AGENT: Hello.\n[11s] AGENT: Hello, yes sir, good evening. Ganesh speaking from the JSW One platform. (Hello, जी सर good evening. गणेश बात कर रहा था JSW One platform से।)\n[14s] CUSTOMER: Yes, yes, go on. (हां जी हां जी बोलिए।)\n[15s] AGENT: Yeah, actually you had registered on our website in the name of Shivam Industries. (Yeah, actually आपने हमारे website में registration किया था ना Shivam Industries के नाम से।)\n[18s] CUSTOMER: Yes, yes, yes. (हां जी हां जी हां जी।)\n[19s] AGENT: Yes, so I had called regarding that. It's been a long time, I mean last time too you had some inquiry but it didn't happen. (जी, तो उसी के regarding मैंने call call किया था। काफी time से आपका मतलब last time भी कुछ लिया था आपने inquiry हुआ नहीं था।)\n[24s] CUSTOMER: Yes, yes, actually, yes, before you, we had taken material from you, we have taken it once or twice from your Ghaziabad from someone else. (हां जी हां जी actually वो हां पहले भी हमसे आपसे पहले आपके पास material था हमने एक दो बार आपके गाजियाबाद से लिया है किसी और से।)\n[28s] CUSTOMER: So at that time it was there, but at that time we wanted to do some experiment, then we got this type of cut material from someone. (तो फिर उस time था लेकिन उस time क्या था कि हम कुछ experiment करना चाह रहे थे वो फिर हमें इस type मिल गया था कटा हुआ माल किसी के पास में।)\n[34s] AGENT: Okay.\n[35s] CUSTOMER: What is your current rate? Uh, base price? (अभी क्या rate चल रहा है आपका? Uh base price?)\n[37s] AGENT: It's running at 58, 58.5. (58 58.5 पे चल रहा है।)\n[40s] CUSTOMER: 58.5.\n[41s] AGENT: Yes. (जी।)\n[42s] CUSTOMER: Okay. 58.5. (ठीक है। 58.5.)\n[43s] AGENT: We can do something on the quantity. If you have any inquiry, you can tell me. I will let you know. (बाकी quantity पे हम कर सकते हैं। अगर जैसे कुछ inquiry है तो आप मुझे बता दीजिए। मैं आपको बता देता हूं।)\n[46s] CUSTOMER: We always take a 10-ton vehicle of this, you see, we take it from anywhere. A 10-ton vehicle comes. (हम जैसे इसका 10 ton की गाड़ी लेते हैं हमेशा ना, कहीं से भी लेते हैं। 10 ton की गाड़ी आती है।)\n[49s] AGENT: Okay, and sir what thickness will you need? (ठीक है, और सर thickness आपको क्या लगेगी?)\n[51s] CUSTOMER: Mostly we take 2.5 mm, 3 mm. We also take 1.6. We just started, so for 2.5 and 3, we received material yesterday as well. (Mostly जो हम 2.5 mm, 3 mm लेते हैं। 1.6 भी लेते हैं। अभी अभी start ही तो हमें जैसे 2.5 और 3 की की कल भी आया था हमारे पास माल।)\n[57s] AGENT: Okay. (अच्छा।)\n[59s] CUSTOMER: 2.5 and 3. (2.5 और 3.)\n[60s] AGENT: Okay, I'll do one thing, I'll give you the final... your delivery will be this, right, what's it called, in Nanyola? (ठीक है, मैं एक काम करता हूं, मैं आपको final आपका delivery ये रहेगा ना क्या बोलते हैं, Nanyola में?)\n[63s] CUSTOMER: Ambala. Yes, Nanyola is near Ambala, over there. (Ambala. हां जी Ambala के पास Nanyola है वहां पर।)\n[66s] AGENT: Okay. So I'll do one thing. What is your live current requirement right now? Is it a 2.5 and 3 requirement? (ठीक है। तो मैं एक काम करता हूं। अभी आपका live में कौन सा current requirement है? 2.5 और 3 का requirement है?)\n[69s] CUSTOMER: Yes, 2.5 and right now we have to take one 3 mm. (हां जी 2.5 और अभी हमने जैसे अभी एक 3 mm की लेनी है।)\n[72s] AGENT: Right now 3 mm, 10 ton, right? (अभी 3 mm की, 10 ton ना?)\n[74s] CUSTOMER: Yours is 58.5, right? (58.5 है आपका ना?)\n[76s] AGENT: Yes, JSW. (हां, JSW.)\n[77s] CUSTOMER: JSW's is 58.5. (JSW का 58.5.)\n[79s] CUSTOMER: Okay ji. (ठीक है जी।)\n[80s] AGENT: I have pinged you once from my number. For instance, if you have a final quantity or any inquiry, please send it to me once. (मैंने आपको मेरे number से एक बार ping किया है। जैसे आपका final quantity कोई inquiry अगर रहती है मान लीजिए, तो मुझे एक बार भेज दीजिएगा।)\n[84s] CUSTOMER: Okay, one thing, like you have this number of mine, can I update the number? Actually, we will be discontinuing this one, I want to add another number, so will that get updated? (अच्छा एक जैसे आपके पास मेरा ये number है, मैं number update कर सकता हूं? Actually ये बंद करेंगे हम, दूसरा number मैं लगाना चाह रहा हूं, तो वो हो जाएगा update?)\n[89s] AGENT: Yes, for that, I will send you the mail ID. You can send a mail on that saying that I want to change this number. That (वो हां वो आपको mail ID मैं आपको भेज देता हूं। उसपे आप mail डाल देना कि मुझे ये number change करना है। वो)\n[93s] CUSTOMER: Yes please, yes. (हां जी please हां जी।)\n[93s] AGENT: Because it has to be approved, basically, that's why. (क्योंकि approve होता है ना basically इसलिए।)\n[95s] CUSTOMER: Yes, you please, yes, send it, I will (हां जी आप please हां जी डाल देना मैं)\n[96s] AGENT: I have sent you the mail ID. You can write on it that this is the situation and I want to change this. (आपको mail ID भेज दी है। आप उसपे लिख दीजिएगा कि ऐसे-ऐसे है मुझे ये change करना है करके।)\n[99s] CUSTOMER: Okay ji. (ठीक है जी।)\n[100s] AGENT: Yes. (जी।)\n[102s] CUSTOMER: Okay.\n[103s] AGENT: Okay, thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 43, "connected": 1, "audio_notes": "clear: There is some minor background noise, but it does not affect transcription quality.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "43 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must proactively ask discovery questions to understand the customer's business before jumping to qualification, as this allows you to build value instead of just competing on price.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent re-engaged a previously registered customer. The customer was active in the market and asked for the current price of HR coil. The agent qualified an immediate requirement for 10 tons of 3mm material for delivery in Ambala but failed to conduct discovery or pitch any value propositions. The call ended with a weak next step, asking the customer to send the inquiry, before helping them with a request to update their contact number.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, जी सर good evening. गणेश बात कर रहा था JSW One platform से।\", \"comment\": \"Agent greeted, identified self and company, and used the customer's company name, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening by referencing a past registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation was purely transactional on price and quantity.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"अभी आपका live में कौन सा current requirement है? 2.5 और 3 का requirement है?\", \"comment\": \"Agent successfully asked for and captured the current requirement details (thickness, quantity, location).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"जैसे आपका final quantity कोई inquiry अगर रहती है मान लीजिए, तो मुझे एक बार भेज दीजिएगा।\", \"comment\": \"Agent did not commit to a next step, instead asking the customer to send the inquiry if they have one.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must proactively ask discovery questions to understand the customer's business before jumping to qualification, as this allows you to build value instead of just competing on price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent re-engaged a previously registered customer. The customer was active in the market and asked for the current price of HR coil. The agent qualified an immediate requirement for 10 tons of 3mm material for delivery in Ambala but failed to conduct discovery or pitch any value propositions. The call ended with a weak next step, asking the customer to send the inquiry, before helping them with a request to update their contact number.\"}", "error": null, "latency_ms": 39670, "input_tokens": 4221, "output_tokens": 769, "created_at": "2026-09-25 11:00:20", "sentiment": "positive", "sentiment_score": 0.486, "sentiment_confidence": "high", "pos": 8, "neg": 0, "lex_hits": 15, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.47, "agent_talk_sec": 38.0, "customer_talk_sec": 42.9, "dead_air_sec": 112.1, "longest_monologue_sec": 3.9, "agent_wpm": 361.6, "interruptions": 0, "agent_turns": 20, "customer_turns": 22, "discovery_qs": 5, "words_agent": 229, "words_customer": 213, "monologue_heavy": 0, "turns": [ { "ucid": "21112178576156751", "idx": 0, "speaker": "unknown", "start_s": 5.07, "end_s": 6.27, "text_en": "Your call has been for-", "text_native": "Your call has been for-" }, { "ucid": "21112178576156751", "idx": 1, "speaker": "customer", "start_s": 7.41, "end_s": 9.11, "text_en": "He is the brother of a big company.", "text_native": "बड़ी कंपनी के brother है वो।" }, { "ucid": "21112178576156751", "idx": 2, "speaker": "customer", "start_s": 9.11, "end_s": 9.51, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178576156751", "idx": 3, "speaker": "agent", "start_s": 10.0, "end_s": 10.36, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178576156751", "idx": 4, "speaker": "agent", "start_s": 10.87, "end_s": 13.8, "text_en": "Hello, yes sir, good evening. Ganesh speaking from the JSW One platform.", "text_native": "Hello, जी सर good evening. गणेश बात कर रहा था JSW One platform से।" }, { "ucid": "21112178576156751", "idx": 5, "speaker": "customer", "start_s": 14.29, "end_s": 15.13, "text_en": "Yes, yes, go on.", "text_native": "हां जी हां जी बोलिए।" }, { "ucid": "21112178576156751", "idx": 6, "speaker": "agent", "start_s": 15.4, "end_s": 18.2, "text_en": "Yeah, actually you had registered on our website in the name of Shivam Industries.", "text_native": "Yeah, actually आपने हमारे website में registration किया था ना Shivam Industries के नाम से।" }, { "ucid": "21112178576156751", "idx": 7, "speaker": "customer", "start_s": 18.47, "end_s": 19.37, "text_en": "Yes, yes, yes.", "text_native": "हां जी हां जी हां जी।" }, { "ucid": "21112178576156751", "idx": 8, "speaker": "agent", "start_s": 19.37, "end_s": 22.97, "text_en": "Yes, so I had called regarding that. It's been a long time, I mean last time too you had some inquiry but it didn't happen.", "text_native": "जी, तो उसी के regarding मैंने call call किया था। काफी time से आपका मतलब last time भी कुछ लिया था आपने inquiry हुआ नहीं था।" }, { "ucid": "21112178576156751", "idx": 9, "speaker": "customer", "start_s": 23.5, "end_s": 27.9, "text_en": "Yes, yes, actually, yes, before you, we had taken material from you, we have taken it once or twice from your Ghaziabad from someone else.", "text_native": "हां जी हां जी actually वो हां पहले भी हमसे आपसे पहले आपके पास material था हमने एक दो बार आपके गाजियाबाद से लिया है किसी और से।" }, { "ucid": "21112178576156751", "idx": 10, "speaker": "customer", "start_s": 28.37, "end_s": 33.9, "text_en": "So at that time it was there, but at that time we wanted to do some experiment, then we got this type of cut material from someone.", "text_native": "तो फिर उस time था लेकिन उस time क्या था कि हम कुछ experiment करना चाह रहे थे वो फिर हमें इस type मिल गया था कटा हुआ माल किसी के पास में।" }, { "ucid": "21112178576156751", "idx": 11, "speaker": "agent", "start_s": 34.3, "end_s": 34.7, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178576156751", "idx": 12, "speaker": "customer", "start_s": 35.1, "end_s": 36.9, "text_en": "What is your current rate? Uh, base price?", "text_native": "अभी क्या rate चल रहा है आपका? Uh base price?" }, { "ucid": "21112178576156751", "idx": 13, "speaker": "agent", "start_s": 37.4, "end_s": 38.8, "text_en": "It's running at 58, 58.5.", "text_native": "58 58.5 पे चल रहा है।" }, { "ucid": "21112178576156751", "idx": 14, "speaker": "customer", "start_s": 39.7, "end_s": 40.4, "text_en": "58.5.", "text_native": "58.5." }, { "ucid": "21112178576156751", "idx": 15, "speaker": "agent", "start_s": 40.9, "end_s": 41.1, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178576156751", "idx": 16, "speaker": "customer", "start_s": 41.9, "end_s": 42.9, "text_en": "Okay. 58.5.", "text_native": "ठीक है। 58.5." }, { "ucid": "21112178576156751", "idx": 17, "speaker": "agent", "start_s": 43.2, "end_s": 46.2, "text_en": "We can do something on the quantity. If you have any inquiry, you can tell me. I will let you know.", "text_native": "बाकी quantity पे हम कर सकते हैं। अगर जैसे कुछ inquiry है तो आप मुझे बता दीजिए। मैं आपको बता देता हूं।" }, { "ucid": "21112178576156751", "idx": 18, "speaker": "customer", "start_s": 46.2, "end_s": 49.4, "text_en": "We always take a 10-ton vehicle of this, you see, we take it from anywhere. A 10-ton vehicle comes.", "text_native": "हम जैसे इसका 10 ton की गाड़ी लेते हैं हमेशा ना, कहीं से भी लेते हैं। 10 ton की गाड़ी आती है।" }, { "ucid": "21112178576156751", "idx": 19, "speaker": "agent", "start_s": 49.4, "end_s": 50.8, "text_en": "Okay, and sir what thickness will you need?", "text_native": "ठीक है, और सर thickness आपको क्या लगेगी?" }, { "ucid": "21112178576156751", "idx": 20, "speaker": "customer", "start_s": 51.4, "end_s": 57.4, "text_en": "Mostly we take 2.5 mm, 3 mm. We also take 1.6. We just started, so for 2.5 and 3, we received material yesterday as well.", "text_native": "Mostly जो हम 2.5 mm, 3 mm लेते हैं। 1.6 भी लेते हैं। अभी अभी start ही तो हमें जैसे 2.5 और 3 की की कल भी आया था हमारे पास माल।" }, { "ucid": "21112178576156751", "idx": 21, "speaker": "agent", "start_s": 57.4, "end_s": 57.8, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178576156751", "idx": 22, "speaker": "customer", "start_s": 58.9, "end_s": 59.5, "text_en": "2.5 and 3.", "text_native": "2.5 और 3." }, { "ucid": "21112178576156751", "idx": 23, "speaker": "agent", "start_s": 59.5, "end_s": 62.8, "text_en": "Okay, I'll do one thing, I'll give you the final... your delivery will be this, right, what's it called, in Nanyola?", "text_native": "ठीक है, मैं एक काम करता हूं, मैं आपको final आपका delivery ये रहेगा ना क्या बोलते हैं, Nanyola में?" }, { "ucid": "21112178576156751", "idx": 24, "speaker": "customer", "start_s": 63.1, "end_s": 65.2, "text_en": "Ambala. Yes, Nanyola is near Ambala, over there.", "text_native": "Ambala. हां जी Ambala के पास Nanyola है वहां पर।" }, { "ucid": "21112178576156751", "idx": 25, "speaker": "agent", "start_s": 65.6, "end_s": 68.8, "text_en": "Okay. So I'll do one thing. What is your live current requirement right now? Is it a 2.5 and 3 requirement?", "text_native": "ठीक है। तो मैं एक काम करता हूं। अभी आपका live में कौन सा current requirement है? 2.5 और 3 का requirement है?" }, { "ucid": "21112178576156751", "idx": 26, "speaker": "customer", "start_s": 69.1, "end_s": 71.8, "text_en": "Yes, 2.5 and right now we have to take one 3 mm.", "text_native": "हां जी 2.5 और अभी हमने जैसे अभी एक 3 mm की लेनी है।" }, { "ucid": "21112178576156751", "idx": 27, "speaker": "agent", "start_s": 72.3, "end_s": 73.8, "text_en": "Right now 3 mm, 10 ton, right?", "text_native": "अभी 3 mm की, 10 ton ना?" }, { "ucid": "21112178576156751", "idx": 28, "speaker": "customer", "start_s": 74.1, "end_s": 75.2, "text_en": "Yours is 58.5, right?", "text_native": "58.5 है आपका ना?" }, { "ucid": "21112178576156751", "idx": 29, "speaker": "agent", "start_s": 75.6, "end_s": 76.2, "text_en": "Yes, JSW.", "text_native": "हां, JSW." }, { "ucid": "21112178576156751", "idx": 30, "speaker": "customer", "start_s": 76.8, "end_s": 78.2, "text_en": "JSW's is 58.5.", "text_native": "JSW का 58.5." }, { "ucid": "21112178576156751", "idx": 31, "speaker": "customer", "start_s": 79.1, "end_s": 79.7, "text_en": "Okay ji.", "text_native": "ठीक है जी।" }, { "ucid": "21112178576156751", "idx": 32, "speaker": "agent", "start_s": 80.2, "end_s": 84.1, "text_en": "I have pinged you once from my number. For instance, if you have a final quantity or any inquiry, please send it to me once.", "text_native": "मैंने आपको मेरे number से एक बार ping किया है। जैसे आपका final quantity कोई inquiry अगर रहती है मान लीजिए, तो मुझे एक बार भेज दीजिएगा।" }, { "ucid": "21112178576156751", "idx": 33, "speaker": "customer", "start_s": 84.1, "end_s": 89.1, "text_en": "Okay, one thing, like you have this number of mine, can I update the number? Actually, we will be discontinuing this one, I want to add another number, so will that get updated?", "text_native": "अच्छा एक जैसे आपके पास मेरा ये number है, मैं number update कर सकता हूं? Actually ये बंद करेंगे हम, दूसरा number मैं लगाना चाह रहा हूं, तो वो हो जाएगा update?" }, { "ucid": "21112178576156751", "idx": 34, "speaker": "agent", "start_s": 89.1, "end_s": 92.8, "text_en": "Yes, for that, I will send you the mail ID. You can send a mail on that saying that I want to change this number. That", "text_native": "वो हां वो आपको mail ID मैं आपको भेज देता हूं। उसपे आप mail डाल देना कि मुझे ये number change करना है। वो" }, { "ucid": "21112178576156751", "idx": 35, "speaker": "customer", "start_s": 92.8, "end_s": 93.4, "text_en": "Yes please, yes.", "text_native": "हां जी please हां जी।" }, { "ucid": "21112178576156751", "idx": 36, "speaker": "agent", "start_s": 93.4, "end_s": 94.6, "text_en": "Because it has to be approved, basically, that's why.", "text_native": "क्योंकि approve होता है ना basically इसलिए।" }, { "ucid": "21112178576156751", "idx": 37, "speaker": "customer", "start_s": 94.6, "end_s": 96.0, "text_en": "Yes, you please, yes, send it, I will", "text_native": "हां जी आप please हां जी डाल देना मैं" }, { "ucid": "21112178576156751", "idx": 38, "speaker": "agent", "start_s": 96.0, "end_s": 99.1, "text_en": "I have sent you the mail ID. You can write on it that this is the situation and I want to change this.", "text_native": "आपको mail ID भेज दी है। आप उसपे लिख दीजिएगा कि ऐसे-ऐसे है मुझे ये change करना है करके।" }, { "ucid": "21112178576156751", "idx": 39, "speaker": "customer", "start_s": 99.4, "end_s": 99.9, "text_en": "Okay ji.", "text_native": "ठीक है जी।" }, { "ucid": "21112178576156751", "idx": 40, "speaker": "agent", "start_s": 100.3, "end_s": 100.5, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178576156751", "idx": 41, "speaker": "customer", "start_s": 101.5, "end_s": 101.9, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178576156751", "idx": 42, "speaker": "agent", "start_s": 102.6, "end_s": 103.4, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." } ], "steps": [ { "ucid": "21112178576156751", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, जी सर good evening. गणेश बात कर रहा था JSW One platform से।", "comment": "Agent greeted, identified self and company, and used the customer's company name, gaining implicit permission to proceed." }, { "ucid": "21112178576156751", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a supply or price hook, instead opening by referencing a past registration." }, { "ucid": "21112178576156751", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits." }, { "ucid": "21112178576156751", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not pitch any USPs; the conversation was purely transactional on price and quantity." }, { "ucid": "21112178576156751", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "अभी आपका live में कौन सा current requirement है? 2.5 और 3 का requirement है?", "comment": "Agent successfully asked for and captured the current requirement details (thickness, quantity, location)." }, { "ucid": "21112178576156751", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "जैसे आपका final quantity कोई inquiry अगर रहती है मान लीजिए, तो मुझे एक बार भेज दीजिएगा।", "comment": "Agent did not commit to a next step, instead asking the customer to send the inquiry if they have one." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }