Call 21112178576094261 2026-08-03 · Sajal Bhaskar · 0:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer was driving.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, am I speaking with Jayesh bhai? ... I was calling from JSW One, hello.
Summary
The agent introduced themself and JSW One. The customer stated they were driving and asked for a callback. The agent agreed to call back but did not schedule a specific time, ending the call without a firm next step.
Coaching
When a customer asks you to call back, always ask for a specific time like 'When would be a better time?' to secure a firm next step.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, am I speaking with Jayesh bhai? ... I was calling from JSW One, hello. The agent successfully greeted, used the customer's name, and identified the company before the customer interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer was driving. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent agreed to call back but did not establish a specific time, failing to secure a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.591 | 5.5s | 3.8s | 26.7s | 2.2s | 185.5 | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello
हेलो
agent
2.6s
Hello, am I speaking with Jayesh bhai?
हेलो, जयेश भाई से बात कर रहे हैं?
customer
4.9s
Yes, tell me
हां बोलो
agent
5.8s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
8.5s
I am driving right now, will you call after some time?
मैं अभी ड्राइविंग कर रहा हूं, थोड़ी देर बाद कॉल करोगे?
agent
11.6s
Yes sir, okay.
हां जी, ओके।