{
  "ucid": "21112178576094261",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 18:12:22",
  "end_time": "1899-12-30 18:12:58",
  "duration_sec": 36,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8a791c19670797c60421082791e881c9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 46,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178576094261__DIA8a791c19670797c60421082791e881c9.mp3",
  "audio_bytes": 55944,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 18.648,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello, am I speaking with Jayesh bhai?   (हेलो, जयेश भाई से बात कर रहे हैं?)\n[5s] CUSTOMER: Yes, tell me   (हां बोलो)\n[6s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[8s] CUSTOMER: I am driving right now, will you call after some time?   (मैं अभी ड्राइविंग कर रहा हूं, थोड़ी देर बाद कॉल करोगे?)\n[12s] AGENT: Yes sir, okay.   (हां जी, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer asks you to call back, always ask for a specific time like 'When would be a better time?' to secure a firm next step.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One. The customer stated they were driving and asked for a callback. The agent agreed to call back but did not schedule a specific time, ending the call without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, am I speaking with Jayesh bhai? ... I was calling from JSW One, hello.\", \"comment\": \"The agent successfully greeted, used the customer's name, and identified the company before the customer interrupted.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer was driving.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent agreed to call back but did not establish a specific time, failing to secure a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks you to call back, always ask for a specific time like 'When would be a better time?' to secure a firm next step.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One. The customer stated they were driving and asked for a callback. The agent agreed to call back but did not schedule a specific time, ending the call without a firm next step.\"}",
  "error": null,
  "latency_ms": 21846,
  "input_tokens": 2685,
  "output_tokens": 654,
  "created_at": "2026-09-25 10:45:52",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.591,
  "agent_talk_sec": 5.5,
  "customer_talk_sec": 3.8,
  "dead_air_sec": 26.7,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 185.5,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 17,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178576094261",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 2.0,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178576094261",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 4.6,
      "text_en": "Hello, am I speaking with Jayesh bhai?",
      "text_native": "हेलो, जयेश भाई से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178576094261",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.86,
      "end_s": 5.5,
      "text_en": "Yes, tell me",
      "text_native": "हां बोलो"
    },
    {
      "ucid": "21112178576094261",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.84,
      "end_s": 8.08,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178576094261",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 11.18,
      "text_en": "I am driving right now, will you call after some time?",
      "text_native": "मैं अभी ड्राइविंग कर रहा हूं, थोड़ी देर बाद कॉल करोगे?"
    },
    {
      "ucid": "21112178576094261",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.56,
      "end_s": 12.79,
      "text_en": "Yes sir, okay.",
      "text_native": "हां जी, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178576094261",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, am I speaking with Jayesh bhai? ... I was calling from JSW One, hello.",
      "comment": "The agent successfully greeted, used the customer's name, and identified the company before the customer interrupted."
    },
    {
      "ucid": "21112178576094261",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178576094261",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer was driving."
    },
    {
      "ucid": "21112178576094261",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178576094261",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178576094261",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent agreed to call back but did not establish a specific time, failing to secure a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}