{
  "ucid": "21112178576007491",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 17:57:54",
  "end_time": "1899-12-30 17:58:48",
  "duration_sec": 54,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA33a556d448449cf40238231c9461bc8f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 99,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178576007491__DIA33a556d448449cf40238231c9461bc8f.mp3",
  "audio_bytes": 74736,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 24.912,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (હેલો?)\n[2s] AGENT: [inaudible] JSW [inaudible]\n[5s] CUSTOMER: Hello?   (હેલો?)\n[6s] AGENT: [inaudible] I want to know your name.   ([inaudible] તમારું નામ જાણવું છે.)\n[9s] CUSTOMER: Yes?   (હા?)\n[9s] AGENT: [inaudible]\n[12s] CUSTOMER: Hello?   (હેલો?)\n[13s] AGENT: [inaudible]\n[15s] CUSTOMER: I can't hear the voice?   (અમને અવાજ રે ના?)\n[16s] AGENT: [inaudible]",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "very poor: The agent's voice is heavily distorted and muffled, making most of their speech unintelligible. The customer seems to have trouble hearing the agent.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "50% of turns inaudible or empty - not enough legible speech to score",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 10 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:45",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 0.779,
  "agent_talk_sec": 11.3,
  "customer_talk_sec": 3.2,
  "dead_air_sec": 39.5,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 69.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 0,
  "words_agent": 13,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178576007491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.18,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "21112178576007491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.28,
      "end_s": 4.2,
      "text_en": "[inaudible] JSW [inaudible]",
      "text_native": "[inaudible] JSW [inaudible]"
    },
    {
      "ucid": "21112178576007491",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.51,
      "end_s": 5.01,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "21112178576007491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 8.5,
      "text_en": "[inaudible] I want to know your name.",
      "text_native": "[inaudible] તમારું નામ જાણવું છે."
    },
    {
      "ucid": "21112178576007491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.2,
      "text_en": "Yes?",
      "text_native": "હા?"
    },
    {
      "ucid": "21112178576007491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.4,
      "end_s": 11.9,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178576007491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.7,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "21112178576007491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 14.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178576007491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.8,
      "text_en": "I can't hear the voice?",
      "text_native": "અમને અવાજ રે ના?"
    },
    {
      "ucid": "21112178576007491",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 19.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}