{
  "ucid": "21112178575972841",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 17:52:08",
  "end_time": "1899-12-30 17:52:34",
  "duration_sec": 26,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Call_back_later",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0e5b85944c78ba76aeeb399e10282ad5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 16,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575972841__DIA0e5b85944c78ba76aeeb399e10282ad5.mp3",
  "audio_bytes": 30024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 10.008,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello.\n[4s] AGENT: Is this Dil Zariya sir?\n[6s] CUSTOMER: Call in five minutes.   (પાંચ મિનિટમાં કોલ કરો.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "clear: The customer's name is slightly unclear but transcribed phonetically.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 4 turns - short exchange, limited evidence to score",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "In your opener, always state your name and that you are calling from JSW One before confirming the customer's name.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the customer's name, but the customer immediately requested a callback in five minutes. The call ended before any business could be discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello. AGENT: Is this Dil Zariya sir?\", \"comment\": \"Agent failed to identify themselves or JSW One during the opening.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the hook could be delivered as the customer requested a callback.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before discovery could begin.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before a pitch could be delivered.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before qualification could be attempted.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not verbally confirm the callback requested by the customer to set an explicit next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"In your opener, always state your name and that you are calling from JSW One before confirming the customer's name.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the customer's name, but the customer immediately requested a callback in five minutes. The call ended before any business could be discussed.\"}",
  "error": null,
  "latency_ms": 22545,
  "input_tokens": 2604,
  "output_tokens": 615,
  "created_at": "2026-09-25 10:44:02",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.512,
  "agent_talk_sec": 2.1,
  "customer_talk_sec": 2.0,
  "dead_air_sec": 21.9,
  "longest_monologue_sec": 2.1,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 2,
  "discovery_qs": 1,
  "words_agent": 6,
  "words_customer": 5,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575972841",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.54,
      "end_s": 3.04,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178575972841",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 4.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178575972841",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.08,
      "end_s": 5.79,
      "text_en": "Is this Dil Zariya sir?",
      "text_native": "Is this Dil Zariya sir?"
    },
    {
      "ucid": "21112178575972841",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 7.5,
      "text_en": "Call in five minutes.",
      "text_native": "પાંચ મિનિટમાં કોલ કરો."
    }
  ],
  "steps": [
    {
      "ucid": "21112178575972841",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello. AGENT: Is this Dil Zariya sir?",
      "comment": "Agent failed to identify themselves or JSW One during the opening."
    },
    {
      "ucid": "21112178575972841",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the hook could be delivered as the customer requested a callback."
    },
    {
      "ucid": "21112178575972841",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before discovery could begin."
    },
    {
      "ucid": "21112178575972841",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before a pitch could be delivered."
    },
    {
      "ucid": "21112178575972841",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before qualification could be attempted."
    },
    {
      "ucid": "21112178575972841",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not verbally confirm the callback requested by the customer to set an explicit next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}