{
  "ucid": "21112178575949211",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 17:48:12",
  "end_time": "1899-12-30 17:49:38",
  "duration_sec": 86,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb5e0a50244fb5eb49622cedcd854ee66.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 154,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575949211__DIAb5e0a50244fb5eb49622cedcd854ee66.mp3",
  "audio_bytes": 219888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 73.296,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] AGENT: Hello, Namaste sir.\n[3s] CUSTOMER: Namaste.\n[4s] AGENT: Sir, uh we might have spoken once last time, regarding steel.   (Sir, uh last time మనం ఒకసారి మాట్లాడం ఉండొచ్చు, regarding steel సంబంధించి.)\n[8s] CUSTOMER: Regarding requirement?   (Requirement సంబంధించి?)\n[9s] AGENT: Huh?   (ఆ?)\n[9s] CUSTOMER: We spoke once regarding steel requirement.   (Steel requirement సంబంధించి మాట్లాడాము ఒకసారి.)\n[11s] CUSTOMER: Where are you calling from?   (ఎక్కడ నుంచి కాల్ చేస్తున్నారు?)\n[13s] AGENT: From JSW.   (JSW నుంచి.)\n[14s] CUSTOMER: You are calling from JSW?\n[16s] AGENT: Yeah, yeah, JSW.\n[17s] CUSTOMER: Okay.\n[18s] AGENT: So, you have mentioned that uh you have a requirement will be in next other few days and all in the last last month. So as of today, do you have any steel requirement in your business?\n[24s] CUSTOMER: No, no.\n[25s] CUSTOMER: No.\n[26s] AGENT: Okay.\n[26s] CUSTOMER: Not as of now. I'll let you know.\n[28s] AGENT: Okay. In the meantime, I'll send a WhatsApp message. You can just save my contact number so I can help you with your requirement regarding in any of the southern region.\n[36s] CUSTOMER: Okay.\n[37s] AGENT: Okay, thank you.\n[38s] CUSTOMER: Yeah. Please send me a WhatsApp.\n[40s] AGENT: Definitely, definitely. I'll do that.\n[41s] CUSTOMER: Okay.",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 24,
  "connected": 1,
  "audio_notes": "clear: The call contains significant code-switching between Telugu and English.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "24 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure even on short calls; start with a proper opener and permission, then deliver the hook to create interest before asking for the requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a previous interaction to ask about current steel needs. The customer confirmed they had spoken before but had no requirement at the moment, asking the agent to get in touch later. The call ended with the agent promising to send their contact details via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak before starting the pitch.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; instead, they referenced a past call and immediately asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So as of today, do you have any steel requirement in your business?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"In the meantime, I'll send a WhatsApp message.\", \"comment\": \"The next step was to send contact details, not to provide a quote or schedule a specific callback as required.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure even on short calls; start with a proper opener and permission, then deliver the hook to create interest before asking for the requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a previous interaction to ask about current steel needs. The customer confirmed they had spoken before but had no requirement at the moment, asking the agent to get in touch later. The call ended with the agent promising to send their contact details via WhatsApp.\"}",
  "error": null,
  "latency_ms": 33739,
  "input_tokens": 3000,
  "output_tokens": 688,
  "created_at": "2026-09-25 10:54:21",
  "sentiment": "positive",
  "sentiment_score": 0.337,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 2,
  "lex_hits": 20,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.642,
  "agent_talk_sec": 23.9,
  "customer_talk_sec": 13.3,
  "dead_air_sec": 48.8,
  "longest_monologue_sec": 7.3,
  "agent_wpm": 246.0,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 13,
  "discovery_qs": 2,
  "words_agent": 98,
  "words_customer": 40,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575949211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.27,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178575949211",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.27,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178575949211",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.68,
      "text_en": "Hello, Namaste sir.",
      "text_native": "Hello, Namaste sir."
    },
    {
      "ucid": "21112178575949211",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.89,
      "end_s": 3.43,
      "text_en": "Namaste.",
      "text_native": "Namaste."
    },
    {
      "ucid": "21112178575949211",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.68,
      "end_s": 7.5,
      "text_en": "Sir, uh we might have spoken once last time, regarding steel.",
      "text_native": "Sir, uh last time మనం ఒకసారి మాట్లాడం ఉండొచ్చు, regarding steel సంబంధించి."
    },
    {
      "ucid": "21112178575949211",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.54,
      "text_en": "Regarding requirement?",
      "text_native": "Requirement సంబంధించి?"
    },
    {
      "ucid": "21112178575949211",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 9.0,
      "text_en": "Huh?",
      "text_native": "ఆ?"
    },
    {
      "ucid": "21112178575949211",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.04,
      "end_s": 11.0,
      "text_en": "We spoke once regarding steel requirement.",
      "text_native": "Steel requirement సంబంధించి మాట్లాడాము ఒకసారి."
    },
    {
      "ucid": "21112178575949211",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.26,
      "end_s": 12.6,
      "text_en": "Where are you calling from?",
      "text_native": "ఎక్కడ నుంచి కాల్ చేస్తున్నారు?"
    },
    {
      "ucid": "21112178575949211",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.86,
      "end_s": 13.8,
      "text_en": "From JSW.",
      "text_native": "JSW నుంచి."
    },
    {
      "ucid": "21112178575949211",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 15.5,
      "text_en": "You are calling from JSW?",
      "text_native": "You are calling from JSW?"
    },
    {
      "ucid": "21112178575949211",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.7,
      "end_s": 16.8,
      "text_en": "Yeah, yeah, JSW.",
      "text_native": "Yeah, yeah, JSW."
    },
    {
      "ucid": "21112178575949211",
      "idx": 12,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 17.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575949211",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 24.2,
      "text_en": "So, you have mentioned that uh you have a requirement will be in next other few days and all in the last last month. So as of today, do you have any steel requirement in your business?",
      "text_native": "So, you have mentioned that uh you have a requirement will be in next other few days and all in the last last month. So as of today, do you have any steel requirement in your business?"
    },
    {
      "ucid": "21112178575949211",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 24.8,
      "text_en": "No, no.",
      "text_native": "No, no."
    },
    {
      "ucid": "21112178575949211",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 25.4,
      "text_en": "No.",
      "text_native": "No."
    },
    {
      "ucid": "21112178575949211",
      "idx": 16,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 26.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575949211",
      "idx": 17,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 28.5,
      "text_en": "Not as of now. I'll let you know.",
      "text_native": "Not as of now. I'll let you know."
    },
    {
      "ucid": "21112178575949211",
      "idx": 18,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 35.8,
      "text_en": "Okay. In the meantime, I'll send a WhatsApp message. You can just save my contact number so I can help you with your requirement regarding in any of the southern region.",
      "text_native": "Okay. In the meantime, I'll send a WhatsApp message. You can just save my contact number so I can help you with your requirement regarding in any of the southern region."
    },
    {
      "ucid": "21112178575949211",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 36.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575949211",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 37.8,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    },
    {
      "ucid": "21112178575949211",
      "idx": 21,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 39.5,
      "text_en": "Yeah. Please send me a WhatsApp.",
      "text_native": "Yeah. Please send me a WhatsApp."
    },
    {
      "ucid": "21112178575949211",
      "idx": 22,
      "speaker": "agent",
      "start_s": 39.6,
      "end_s": 40.9,
      "text_en": "Definitely, definitely. I'll do that.",
      "text_native": "Definitely, definitely. I'll do that."
    },
    {
      "ucid": "21112178575949211",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 41.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178575949211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak before starting the pitch."
    },
    {
      "ucid": "21112178575949211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook; instead, they referenced a past call and immediately asked for a requirement."
    },
    {
      "ucid": "21112178575949211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178575949211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178575949211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So as of today, do you have any steel requirement in your business?",
      "comment": "Agent successfully asked if a current requirement exists, which the customer denied."
    },
    {
      "ucid": "21112178575949211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "In the meantime, I'll send a WhatsApp message.",
      "comment": "The next step was to send contact details, not to provide a quote or schedule a specific callback as required."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}