{
  "ucid": "21112178575885841",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 17:37:38",
  "end_time": "1899-12-30 17:38:31",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5ea829648197b35e02b9f25488152bf2.mp3",
  "dial_status": null,
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  "agent_status": null,
  "hangup_by": null,
  "excel_row": 97,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575885841__DIA5ea829648197b35e02b9f25488152bf2.mp3",
  "audio_bytes": 116640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 38.88,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello. Uh hello sir. Uh it's Shri Krishna Metalcrafts, right sir?   (Hello. Uh Namaste sir. Uh Shri Krishna Metalcrafts hai na sir?)\n[5s] CUSTOMER: Yes sir, tell me.   (Ji sir, boliye.)\n[6s] AGENT: Sir, are you comfortable with English, right?\n[8s] CUSTOMER: Yeah, tell me what is what is it?\n[10s] AGENT: Uh so regarding steel requirements in your business. So as of today, do you have any steel requirements in your business? Uh for fabrication or manufac-\n[15s] CUSTOMER: Can you please call me after another half an hour's time please? I'm sitting with somebody.\n[19s] AGENT: Okay okay, definitely.\n[20s] CUSTOMER: Bye.\n[22s] UNKNOWN: The person you are speaking with has put your call on hold.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You must always open the call by stating your name and company, 'I'm [Name] from JSW One,' and then ask for permission to speak before launching into any questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from Shri Krishna Metalcrafts but failed to introduce themselves from JSW One. The customer stated they were busy and requested a callback in 30 minutes. The agent agreed to the callback, and the call ended before any business needs or requirements could be discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent failed to identify themselves as being from JSW One and did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress to that stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So as of today, do you have any steel requirements in your business?\", \"comment\": \"Agent successfully attempted to qualify by asking if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay okay, definitely.\", \"comment\": \"Agent agreed to the customer's requested next step of a callback in half an hour.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must always open the call by stating your name and company, 'I'm [Name] from JSW One,' and then ask for permission to speak before launching into any questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from Shri Krishna Metalcrafts but failed to introduce themselves from JSW One. The customer stated they were busy and requested a callback in 30 minutes. The agent agreed to the callback, and the call ended before any business needs or requirements could be discussed.\"}",
  "error": null,
  "latency_ms": 28764,
  "input_tokens": 2774,
  "output_tokens": 666,
  "created_at": "2026-09-25 10:49:47",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.616,
  "agent_talk_sec": 10.6,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 35.8,
  "longest_monologue_sec": 5.3,
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  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 47,
  "words_customer": 30,
  "monologue_heavy": 0,
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      "ucid": "21112178575885841",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "21112178575885841",
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      "start_s": 1.89,
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      "text_en": "Hello. Uh hello sir. Uh it's Shri Krishna Metalcrafts, right sir?",
      "text_native": "Hello. Uh Namaste sir. Uh Shri Krishna Metalcrafts hai na sir?"
    },
    {
      "ucid": "21112178575885841",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.6,
      "text_en": "Yes sir, tell me.",
      "text_native": "Ji sir, boliye."
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    {
      "ucid": "21112178575885841",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.88,
      "end_s": 7.48,
      "text_en": "Sir, are you comfortable with English, right?",
      "text_native": "Sir, are you comfortable with English, right?"
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    {
      "ucid": "21112178575885841",
      "idx": 4,
      "speaker": "customer",
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      "end_s": 9.5,
      "text_en": "Yeah, tell me what is what is it?",
      "text_native": "Yeah, tell me what is what is it?"
    },
    {
      "ucid": "21112178575885841",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.89,
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      "text_en": "Uh so regarding steel requirements in your business. So as of today, do you have any steel requirements in your business? Uh for fabrication or manufac-",
      "text_native": "Uh so regarding steel requirements in your business. So as of today, do you have any steel requirements in your business? Uh for fabrication or manufac-"
    },
    {
      "ucid": "21112178575885841",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.21,
      "end_s": 18.77,
      "text_en": "Can you please call me after another half an hour's time please? I'm sitting with somebody.",
      "text_native": "Can you please call me after another half an hour's time please? I'm sitting with somebody."
    },
    {
      "ucid": "21112178575885841",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.07,
      "end_s": 20.07,
      "text_en": "Okay okay, definitely.",
      "text_native": "Okay okay, definitely."
    },
    {
      "ucid": "21112178575885841",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.5,
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      "text_en": "Bye.",
      "text_native": "Bye."
    },
    {
      "ucid": "21112178575885841",
      "idx": 9,
      "speaker": "unknown",
      "start_s": 21.56,
      "end_s": 24.6,
      "text_en": "The person you are speaking with has put your call on hold.",
      "text_native": "The person you are speaking with has put your call on hold."
    }
  ],
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    {
      "ucid": "21112178575885841",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent failed to identify themselves as being from JSW One and did not ask for permission to speak."
    },
    {
      "ucid": "21112178575885841",
      "step_id": "SL2",
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      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178575885841",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178575885841",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress to that stage."
    },
    {
      "ucid": "21112178575885841",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So as of today, do you have any steel requirements in your business?",
      "comment": "Agent successfully attempted to qualify by asking if a current requirement exists."
    },
    {
      "ucid": "21112178575885841",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay okay, definitely.",
      "comment": "Agent agreed to the customer's requested next step of a callback in half an hour."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}