{
  "ucid": "21112178575865441",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 17:34:14",
  "end_time": "1899-12-30 17:37:19",
  "duration_sec": 185,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5800d1e8932372d78f0e9e146c9688dc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 213,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575865441__DIA5800d1e8932372d78f0e9e146c9688dc.mp3",
  "audio_bytes": 492264,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 164.088,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Hello. Hello sir. Uh, good evening.\n[6s] CUSTOMER: Good evening.\n[7s] AGENT: Sir, am I audible to you?\n[9s] CUSTOMER: Yes, you are.\n[10s] AGENT: Okay. So actually, by the way, Varun this side from JSW One platform, sir.\n[14s] CUSTOMER: Okay.\n[14s] AGENT: So actually I have called you regarding, you have been registered in our JSW One platform.\n[18s] AGENT: So it's just a follow up that as of today, do you have any steel requirements in your business, sir?\n[23s] CUSTOMER: What requirement?\n[24s] AGENT: Steel requirements. In HR, CR...\n[26s] CUSTOMER: Uh, no, do you support for export?\n[30s] AGENT: Exports? I have to check with my team regarding this.\n[32s] CUSTOMER: Yeah, because I have got a inquiry for color coils.\n[35s] CUSTOMER: Color coated roofing coils.\n[37s] AGENT: Okay.\n[38s] CUSTOMER: So if I can get for export, that that will be helpful.\n[42s] AGENT: Mhm. So what is the volume?\n[43s] CUSTOMER: My my son is looking after that.\n[46s] AGENT: Okay.\n[47s] CUSTOMER: Uh, I will give you his number. Uh, find out from your seniors if you can give export pricing.\n[51s] CUSTOMER: And if that is possible, then we can proceed because they are interested in JSW uh color coils.\n[56s] AGENT: Okay. Uh, can you share me your son's contact?\n[58s] CUSTOMER: 814\n[59s] AGENT: 814\n[60s] CUSTOMER: 324\n[61s] AGENT: 324\n[62s] CUSTOMER: 44\n[64s] AGENT: 44\n[64s] CUSTOMER: 54.\n[69s] CUSTOMER: Should I repeat?\n[70s] AGENT: Yeah, can I uh, I will repeat just. Uh, 81\n[72s] CUSTOMER: Yes.\n[73s] AGENT: 54.\n[75s] CUSTOMER: His name is Monish.\n[76s] AGENT: 8143\n[77s] CUSTOMER: Yeah, 8143\n[78s] AGENT: 244454.\n[80s] CUSTOMER: Yeah.\n[81s] AGENT: Okay.\n[83s] CUSTOMER: Fine, sir.\n[84s] AGENT: Right. Thank you.\n[85s] CUSTOMER: Thank you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 45,
  "connected": 1,
  "audio_notes": "clear: Some background noise and beeping sounds are present, but they do not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "45 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has a specific query that's outside the script, it's good to adapt, but remember to close with a firm commitment, such as 'I will check on our export policy and call your son back by 5 PM today'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered user to inquire about steel needs. The customer had no domestic requirement but was interested in JSW color-coated coils for an export order. The agent, uncertain about export policies, collected the contact details of the customer's son to follow up after checking internally.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask if it was a good time to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook, instead jumping directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Mhm. So what is the volume?\", \"comment\": \"Agent only asked one discovery question (volume) before the customer deferred the conversation to their son.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the conversation was immediately focused on the customer's export query.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: So it's just a follow up that as of today, do you have any steel requirements in your business, sir?\", \"comment\": \"Agent successfully asked if a requirement exists, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent collected a contact number but did not commit to a specific action or timeline for the next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has a specific query that's outside the script, it's good to adapt, but remember to close with a firm commitment, such as 'I will check on our export policy and call your son back by 5 PM today'.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered user to inquire about steel needs. The customer had no domestic requirement but was interested in JSW color-coated coils for an export order. The agent, uncertain about export policies, collected the contact details of the customer's son to follow up after checking internally.\"}",
  "error": null,
  "latency_ms": 47675,
  "input_tokens": 3279,
  "output_tokens": 730,
  "created_at": "2026-09-25 10:59:43",
  "sentiment": "positive",
  "sentiment_score": 0.491,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 0,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.486,
  "agent_talk_sec": 28.7,
  "customer_talk_sec": 30.3,
  "dead_air_sec": 126.0,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 240.4,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 24,
  "discovery_qs": 6,
  "words_agent": 115,
  "words_customer": 106,
  "monologue_heavy": 0,
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      "text_en": "Hello?",
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      "ucid": "21112178575865441",
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      "text_en": "Hello?",
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      "ucid": "21112178575865441",
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      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "21112178575865441",
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      "speaker": "agent",
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      "text_en": "Hello. Hello sir. Uh, good evening.",
      "text_native": "Hello. Hello sir. Uh, good evening."
    },
    {
      "ucid": "21112178575865441",
      "idx": 4,
      "speaker": "customer",
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      "text_en": "Good evening.",
      "text_native": "Good evening."
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    {
      "ucid": "21112178575865441",
      "idx": 5,
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      "text_en": "Sir, am I audible to you?",
      "text_native": "Sir, am I audible to you?"
    },
    {
      "ucid": "21112178575865441",
      "idx": 6,
      "speaker": "customer",
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      "text_en": "Yes, you are.",
      "text_native": "Yes, you are."
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    {
      "ucid": "21112178575865441",
      "idx": 7,
      "speaker": "agent",
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      "text_en": "Okay. So actually, by the way, Varun this side from JSW One platform, sir.",
      "text_native": "Okay. So actually, by the way, Varun this side from JSW One platform, sir."
    },
    {
      "ucid": "21112178575865441",
      "idx": 8,
      "speaker": "customer",
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575865441",
      "idx": 9,
      "speaker": "agent",
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      "text_en": "So actually I have called you regarding, you have been registered in our JSW One platform.",
      "text_native": "So actually I have called you regarding, you have been registered in our JSW One platform."
    },
    {
      "ucid": "21112178575865441",
      "idx": 10,
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      "text_en": "So it's just a follow up that as of today, do you have any steel requirements in your business, sir?",
      "text_native": "So it's just a follow up that as of today, do you have any steel requirements in your business, sir?"
    },
    {
      "ucid": "21112178575865441",
      "idx": 11,
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      "text_en": "What requirement?",
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    },
    {
      "ucid": "21112178575865441",
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      "text_en": "Steel requirements. In HR, CR...",
      "text_native": "Steel requirements. In HR, CR..."
    },
    {
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      "idx": 13,
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      "text_en": "Uh, no, do you support for export?",
      "text_native": "Uh, no, do you support for export?"
    },
    {
      "ucid": "21112178575865441",
      "idx": 14,
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      "text_en": "Exports? I have to check with my team regarding this.",
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    },
    {
      "ucid": "21112178575865441",
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      "text_en": "Yeah, because I have got a inquiry for color coils.",
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    },
    {
      "ucid": "21112178575865441",
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      "text_en": "Color coated roofing coils.",
      "text_native": "Color coated roofing coils."
    },
    {
      "ucid": "21112178575865441",
      "idx": 17,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575865441",
      "idx": 18,
      "speaker": "customer",
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      "text_en": "So if I can get for export, that that will be helpful.",
      "text_native": "So if I can get for export, that that will be helpful."
    },
    {
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      "idx": 19,
      "speaker": "agent",
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      "text_en": "Mhm. So what is the volume?",
      "text_native": "Mhm. So what is the volume?"
    },
    {
      "ucid": "21112178575865441",
      "idx": 20,
      "speaker": "customer",
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      "text_en": "My my son is looking after that.",
      "text_native": "My my son is looking after that."
    },
    {
      "ucid": "21112178575865441",
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575865441",
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      "speaker": "customer",
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      "text_en": "Uh, I will give you his number. Uh, find out from your seniors if you can give export pricing.",
      "text_native": "Uh, I will give you his number. Uh, find out from your seniors if you can give export pricing."
    },
    {
      "ucid": "21112178575865441",
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      "speaker": "customer",
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      "text_en": "And if that is possible, then we can proceed because they are interested in JSW uh color coils.",
      "text_native": "And if that is possible, then we can proceed because they are interested in JSW uh color coils."
    },
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      "ucid": "21112178575865441",
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      "text_en": "Okay. Uh, can you share me your son's contact?",
      "text_native": "Okay. Uh, can you share me your son's contact?"
    },
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      "text_native": "324"
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    {
      "ucid": "21112178575865441",
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    {
      "ucid": "21112178575865441",
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      "text_native": "44"
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    {
      "ucid": "21112178575865441",
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      "text_native": "44"
    },
    {
      "ucid": "21112178575865441",
      "idx": 31,
      "speaker": "customer",
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      "text_en": "54.",
      "text_native": "54."
    },
    {
      "ucid": "21112178575865441",
      "idx": 32,
      "speaker": "customer",
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      "text_en": "Should I repeat?",
      "text_native": "Should I repeat?"
    },
    {
      "ucid": "21112178575865441",
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      "speaker": "agent",
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      "text_en": "Yeah, can I uh, I will repeat just. Uh, 81",
      "text_native": "Yeah, can I uh, I will repeat just. Uh, 81"
    },
    {
      "ucid": "21112178575865441",
      "idx": 34,
      "speaker": "customer",
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      "text_en": "Yes.",
      "text_native": "Yes."
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    {
      "ucid": "21112178575865441",
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      "text_en": "54.",
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    {
      "ucid": "21112178575865441",
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      "text_en": "His name is Monish.",
      "text_native": "His name is Monish."
    },
    {
      "ucid": "21112178575865441",
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      "text_en": "8143",
      "text_native": "8143"
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    {
      "ucid": "21112178575865441",
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      "text_en": "Yeah, 8143",
      "text_native": "Yeah, 8143"
    },
    {
      "ucid": "21112178575865441",
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      "speaker": "agent",
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      "text_en": "244454.",
      "text_native": "244454."
    },
    {
      "ucid": "21112178575865441",
      "idx": 40,
      "speaker": "customer",
      "start_s": 79.9,
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      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178575865441",
      "idx": 41,
      "speaker": "agent",
      "start_s": 81.4,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575865441",
      "idx": 42,
      "speaker": "customer",
      "start_s": 82.6,
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      "text_en": "Fine, sir.",
      "text_native": "Fine, sir."
    },
    {
      "ucid": "21112178575865441",
      "idx": 43,
      "speaker": "agent",
      "start_s": 83.8,
      "end_s": 84.7,
      "text_en": "Right. Thank you.",
      "text_native": "Right. Thank you."
    },
    {
      "ucid": "21112178575865441",
      "idx": 44,
      "speaker": "customer",
      "start_s": 85.1,
      "end_s": 85.7,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178575865441",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask if it was a good time to speak."
    },
    {
      "ucid": "21112178575865441",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook, instead jumping directly to asking for requirements."
    },
    {
      "ucid": "21112178575865441",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Mhm. So what is the volume?",
      "comment": "Agent only asked one discovery question (volume) before the customer deferred the conversation to their son."
    },
    {
      "ucid": "21112178575865441",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the conversation was immediately focused on the customer's export query."
    },
    {
      "ucid": "21112178575865441",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: So it's just a follow up that as of today, do you have any steel requirements in your business, sir?",
      "comment": "Agent successfully asked if a requirement exists, which is the primary intent of this step."
    },
    {
      "ucid": "21112178575865441",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent collected a contact number but did not commit to a specific action or timeline for the next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}