Call 21112178575696941 2026-08-03 · Aditya Pandey · 2:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 45 turns, clean transcript (0% inaudible) | Hindi | 45 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor office background noise on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.47
confidence high · +0/−10
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent asked none of the required discovery questions, moving directly from the hook to qualifying a specific requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; the conversation was purely transactional about the immediate requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
[7s] AGENT: Sir, this is Aditya Pandey speaking from JSW One.
Hook (supply/price signal)
[21s] AGENT: The thing is, I can also get you support on that rate, sir.
Summary
The customer, a manufacturer in Pune, had a previous interaction where the price was too high. The agent followed up, acknowledged the price concern, and captured a new, immediate requirement for 45 MT of HR steel. The call ended with the agent committing to send a new, all-inclusive (FOR) quote, which the customer agreed to receive.
Coaching
You successfully captured the customer's immediate need, but remember to ask discovery questions about their business to understand their full potential and build a long-term relationship.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | [7s] AGENT: Sir, this is Aditya Pandey speaking from JSW One. Agent identified self, company, and customer, and the customer's response gave clear permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | [21s] AGENT: The thing is, I can also get you support on that rate, sir. Agent reacted to the customer's price concern from a prior interaction, effectively using a price-support signal as the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked none of the required discovery questions, moving directly from the hook to qualifying a specific requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was purely transactional about the immediate requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | [16s] AGENT: Do you have any requirement currently, sir? Agent successfully asked for and captured the key details of the requirement: grade, thickness, width, quantity, and location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [77s] AGENT: Yes, okay sir. I will offer you my final rate. Agent committed to the next step of providing a quote, and the customer explicitly agreed. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | [14s] CUSTOMER: Yes sir, your rate had come but it was a bit high. |
[77s] AGENT: And I will tell you the FOR rate, which means delivery will also be included in it. |
| send_price_will_think | handled | [64s] CUSTOMER: No, you tell me, sir. Give your offer, sir. |
[65s] AGENT: Hmm hmm, yes, I will, okay, first I will offer you my rate. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.65 | 46.2s | 24.9s | 83.9s | 5.4s | 342.9 | 0 | 23 | 22 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
agent
2.7s
Hello?
customer
3.4s
Yes?
हां जी?
agent
4.2s
Uh, am I speaking to Megha Enterprises, sir?
अह Megha Enterprises से बोल रहे सर?
customer
5.8s
Yes, who is this?
हां जी, कौन?
agent
6.8s
Sir, this is Aditya Pandey speaking from JSW One.
सर मैं आदित्य पांडे बोल रहा था JSW One से।
customer
9.0s
Yes, tell me, sir.
हां बोलिए ना सर।
agent
10.0s
Sir, actually last time also you had shared a requirement, I guess, uh, 5 mm, 1250, 2450.
सर एक्चुअली मैं लास्ट टाइम भी आपने अपना एक requirement share किया था I guess uh पांच mm का 1250 2450.
customer
13.8s
Yes sir, your rate had come but it was a bit high.
हां सर, वो आपका rate आया था लेकिन ज्यादा था थोड़ा।
agent
16.3s
No, that's the thing, your response didn't come, so I couldn't say anything on that. Do you have any requirement currently, sir?
नहीं वही आपका response आया नहीं इसलिए मैं कुछ बोल नहीं पाया उसपे। अभी currently है सर कोई requirement?
customer
20.2s
One minute, okay. Do you write down the size?
एक मिनट हां। Size लिखते हो?
agent
21.3s
The thing is, I can also get you support on that rate, sir. If you tell me what rate you want it at, then
मैं क्या है कि आपको उस rate rate पे support भी एक दिलवा सकता हूं ना सर। अगर आप मुझे बताएंगे आपको क्या rate पे चाहिए तो फिर
customer
24.8s
Do you write down the size? Hey, do you write down the size?
Size लिखते हो? अरे size लिखते हो?
agent
26.4s
Sorry, what are you saying?
Sorry, क्या बोल रहे हैं?
customer
27.3s
Do you write down the size?
Size लिखते हो क्या?
agent
28.6s
Uh price, sorry, what are you saying? I didn't understand completely.
अह price, sorry क्या बोल रहे हैं आप? मैं पूरा समझा नहीं।
customer
30.3s
Do you write down the size? My size, the requirement size, do you write it down?
Size लिखते हो क्या? मेरा size requirement size लिखते हो?
agent
32.1s
Yes, yes, size, size, okay, okay. I couldn't hear that, sorry sir.
हां हां size size, okay okay. वो सुनाई नहीं दे रहा था, sorry sir.
agent
34.8s
Yes, tell me your size.
हां size बोलिए आपका।
customer
36.1s
Six mm, 1500 by 2450.
छह mm 1500 by 2450.
agent
38.8s
Okay.
customer
39.6s
Thirty tons, 30 metric tons.
तीस ton, 30 metric ton.
agent
41.0s
2450.
customer
41.5s
30 metric tons. And four mm, 1250, 2500.
30 metric ton. और चार mm 1250 2500.
agent
44.2s
Twelve hundred and fifty... 1250, 2500.
साढ़े 1200, साढ़े 1250 2500.
customer
46.0s
2500. Yes, 15 metric tons.
2500. हां, 15 metric ton.
agent
47.7s
15 metric tons. And this, is this E250, sir?
15 metric ton. और ये इसका ये E250 है सर?
customer
49.8s
Yes, sir.
हां जी सर।
agent
51.1s
Meaning E E250, okay, I'll write it down.
मतलब E E250, ठीक है मैं लिख लेता हूं।
customer
53.1s
Yes.
हां।
agent
53.9s
So sir, what is your ask rate? Tell me, then I will, according to that
तो सर आपका ask rate कितना है मुझे बताइए तो फिर मैं उसके हिसाब से आपको
customer
56.2s
What are you saying, sir?
क्या बोल रहे हो सर?
agent
57.1s
What is your ask rate right now, sir?
आपको अभी मतलब ask rate कितना है सर आपका?
customer
59.2s
I will pick up this entire lot at once if you say so.
ये पूरा मैं एक साथ ही उठा लूंगा आप बोलोगे तो।
agent
61.2s
Yes, no, no, I mean, at what rate do you buy? I was asking that. Then I can
हां नहीं नहीं, मतलब आपको कितने rate में आप buy करते हैं, मैं वैसा पूछ रहा था। तो फिर मैं आपको
customer
63.8s
No, you tell me, sir. Give your offer, sir.
नहीं आप बताओ ना सर, आपका offer दो ना सर।
agent
65.4s
Hmm hmm, yes, I will, okay, first I will offer you my rate. So, I will lock this order in E250 A, first of all.
हम्म हम्म, हां मैं आपको ठीक है, पहले मैं आपको offer करता हूं मेरा rate. तो मैं ये E250 A में मैं इसको lock करता हूं order पहले तो।
customer
69.2s
Yes, no problem, that will work.
हां no problem, चलेगा।
agent
70.8s
And the location will be the same, right? Bhosari, Pune, same?
और ये location वही रहेगा ना same? Bhosari, Pune, same?
customer
72.8s
Yes, Bhosari, Pune, same.
हां, Bhosari, Pune, same.
agent
74.3s
Yes, Bhosari, Pune, right? This Pimpri Chinchwad.
हां, Bhosari, Pune, ना? ये Pimpri Chinchwad.
customer
76.0s
Yes, yes.
हां जी, हां।
agent
77.0s
Yes, okay sir. I will offer you my final rate. You tell me your ask, then we can re-negotiate on that, right? And I will tell you the FOR rate, which means delivery will also be included in it.
हां ठीक है सर। मैं एक आपको final rate अपना offer करता हूं। आप मुझे आपका ask बताइए, तो फिर उसपे हम re-negotiate कर सकते हैं ना। और मैं आपको FOR rate बोलूंगा, तो मतलब इसमें delivery भी included रहेगी।
customer
82.6s
Will work, will work.
चलेगा, चलेगा।
agent
83.9s
Okay.
ठीक है।