{
  "ucid": "21112178575696941",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 17:06:09",
  "end_time": "1899-12-30 17:08:44",
  "duration_sec": 155,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA908ead676a0f64708bb0cb1772093db1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 202,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575696941__DIA908ead676a0f64708bb0cb1772093db1.mp3",
  "audio_bytes": 403704,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 134.568,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[3s] AGENT: Hello?\n[3s] CUSTOMER: Yes?   (हां जी?)\n[4s] AGENT: Uh, am I speaking to Megha Enterprises, sir?   (अह Megha Enterprises से बोल रहे सर?)\n[6s] CUSTOMER: Yes, who is this?   (हां जी, कौन?)\n[7s] AGENT: Sir, this is Aditya Pandey speaking from JSW One.   (सर मैं आदित्य पांडे बोल रहा था JSW One से।)\n[9s] CUSTOMER: Yes, tell me, sir.   (हां बोलिए ना सर।)\n[10s] AGENT: Sir, actually last time also you had shared a requirement, I guess, uh, 5 mm, 1250, 2450.   (सर एक्चुअली मैं लास्ट टाइम भी आपने अपना एक requirement share किया था I guess uh पांच mm का 1250 2450.)\n[14s] CUSTOMER: Yes sir, your rate had come but it was a bit high.   (हां सर, वो आपका rate आया था लेकिन ज्यादा था थोड़ा।)\n[16s] AGENT: No, that's the thing, your response didn't come, so I couldn't say anything on that. Do you have any requirement currently, sir?   (नहीं वही आपका response आया नहीं इसलिए मैं कुछ बोल नहीं पाया उसपे। अभी currently है सर कोई requirement?)\n[20s] CUSTOMER: One minute, okay. Do you write down the size?   (एक मिनट हां। Size लिखते हो?)\n[21s] AGENT: The thing is, I can also get you support on that rate, sir. If you tell me what rate you want it at, then   (मैं क्या है कि आपको उस rate rate पे support भी एक दिलवा सकता हूं ना सर। अगर आप मुझे बताएंगे आपको क्या rate पे चाहिए तो फिर)\n[25s] CUSTOMER: Do you write down the size? Hey, do you write down the size?   (Size लिखते हो? अरे size लिखते हो?)\n[26s] AGENT: Sorry, what are you saying?   (Sorry, क्या बोल रहे हैं?)\n[27s] CUSTOMER: Do you write down the size?   (Size लिखते हो क्या?)\n[29s] AGENT: Uh price, sorry, what are you saying? I didn't understand completely.   (अह price, sorry क्या बोल रहे हैं आप? मैं पूरा समझा नहीं।)\n[30s] CUSTOMER: Do you write down the size? My size, the requirement size, do you write it down?   (Size लिखते हो क्या? मेरा size requirement size लिखते हो?)\n[32s] AGENT: Yes, yes, size, size, okay, okay. I couldn't hear that, sorry sir.   (हां हां size size, okay okay. वो सुनाई नहीं दे रहा था, sorry sir.)\n[35s] AGENT: Yes, tell me your size.   (हां size बोलिए आपका।)\n[36s] CUSTOMER: Six mm, 1500 by 2450.   (छह mm 1500 by 2450.)\n[39s] AGENT: Okay.\n[40s] CUSTOMER: Thirty tons, 30 metric tons.   (तीस ton, 30 metric ton.)\n[41s] AGENT: 2450.\n[42s] CUSTOMER: 30 metric tons. And four mm, 1250, 2500.   (30 metric ton. और चार mm 1250 2500.)\n[44s] AGENT: Twelve hundred and fifty... 1250, 2500.   (साढ़े 1200, साढ़े 1250 2500.)\n[46s] CUSTOMER: 2500. Yes, 15 metric tons.   (2500. हां, 15 metric ton.)\n[48s] AGENT: 15 metric tons. And this, is this E250, sir?   (15 metric ton. और ये इसका ये E250 है सर?)\n[50s] CUSTOMER: Yes, sir.   (हां जी सर।)\n[51s] AGENT: Meaning E E250, okay, I'll write it down.   (मतलब E E250, ठीक है मैं लिख लेता हूं।)\n[53s] CUSTOMER: Yes.   (हां।)\n[54s] AGENT: So sir, what is your ask rate? Tell me, then I will, according to that   (तो सर आपका ask rate कितना है मुझे बताइए तो फिर मैं उसके हिसाब से आपको)\n[56s] CUSTOMER: What are you saying, sir?   (क्या बोल रहे हो सर?)\n[57s] AGENT: What is your ask rate right now, sir?   (आपको अभी मतलब ask rate कितना है सर आपका?)\n[59s] CUSTOMER: I will pick up this entire lot at once if you say so.   (ये पूरा मैं एक साथ ही उठा लूंगा आप बोलोगे तो।)\n[61s] AGENT: Yes, no, no, I mean, at what rate do you buy? I was asking that. Then I can   (हां नहीं नहीं, मतलब आपको कितने rate में आप buy करते हैं, मैं वैसा पूछ रहा था। तो फिर मैं आपको)\n[64s] CUSTOMER: No, you tell me, sir. Give your offer, sir.   (नहीं आप बताओ ना सर, आपका offer दो ना सर।)\n[65s] AGENT: Hmm hmm, yes, I will, okay, first I will offer you my rate. So, I will lock this order in E250 A, first of all.   (हम्म हम्म, हां मैं आपको ठीक है, पहले मैं आपको offer करता हूं मेरा rate. तो मैं ये E250 A में मैं इसको lock करता हूं order पहले तो।)\n[69s] CUSTOMER: Yes, no problem, that will work.   (हां no problem, चलेगा।)\n[71s] AGENT: And the location will be the same, right? Bhosari, Pune, same?   (और ये location वही रहेगा ना same? Bhosari, Pune, same?)\n[73s] CUSTOMER: Yes, Bhosari, Pune, same.   (हां, Bhosari, Pune, same.)\n[74s] AGENT: Yes, Bhosari, Pune, right? This Pimpri Chinchwad.   (हां, Bhosari, Pune, ना? ये Pimpri Chinchwad.)\n[76s] CUSTOMER: Yes, yes.   (हां जी, हां।)\n[77s] AGENT: Yes, okay sir. I will offer you my final rate. You tell me your ask, then we can re-negotiate on that, right? And I will tell you the FOR rate, which means delivery will also be included in it.   (हां ठीक है सर। मैं एक आपको final rate अपना offer करता हूं। आप मुझे आपका ask बताइए, तो फिर उसपे हम re-negotiate कर सकते हैं ना। और मैं आपको FOR rate बोलूंगा, तो मतलब इसमें delivery भी included रहेगी।)\n[83s] CUSTOMER: Will work, will work.   (चलेगा, चलेगा।)\n[84s] AGENT: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 45,
  "connected": 1,
  "audio_notes": "clear: There is some minor office background noise on the agent's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "45 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You successfully captured the customer's immediate need, but remember to ask discovery questions about their business to understand their full potential and build a long-term relationship.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer in Pune, had a previous interaction where the price was too high. The agent followed up, acknowledged the price concern, and captured a new, immediate requirement for 45 MT of HR steel. The call ended with the agent committing to send a new, all-inclusive (FOR) quote, which the customer agreed to receive.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[7s] AGENT: Sir, this is Aditya Pandey speaking from JSW One.\", \"comment\": \"Agent identified self, company, and customer, and the customer's response gave clear permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[21s] AGENT: The thing is, I can also get you support on that rate, sir.\", \"comment\": \"Agent reacted to the customer's price concern from a prior interaction, effectively using a price-support signal as the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked none of the required discovery questions, moving directly from the hook to qualifying a specific requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation was purely transactional about the immediate requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[16s] AGENT: Do you have any requirement currently, sir?\", \"comment\": \"Agent successfully asked for and captured the key details of the requirement: grade, thickness, width, quantity, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[77s] AGENT: Yes, okay sir. I will offer you my final rate.\", \"comment\": \"Agent committed to the next step of providing a quote, and the customer explicitly agreed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully captured the customer's immediate need, but remember to ask discovery questions about their business to understand their full potential and build a long-term relationship.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"[14s] CUSTOMER: Yes sir, your rate had come but it was a bit high.\", \"response\": \"[77s] AGENT: And I will tell you the FOR rate, which means delivery will also be included in it.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"[64s] CUSTOMER: No, you tell me, sir. Give your offer, sir.\", \"response\": \"[65s] AGENT: Hmm hmm, yes, I will, okay, first I will offer you my rate.\"}], \"call_summary\": \"The customer, a manufacturer in Pune, had a previous interaction where the price was too high. The agent followed up, acknowledged the price concern, and captured a new, immediate requirement for 45 MT of HR steel. The call ended with the agent committing to send a new, all-inclusive (FOR) quote, which the customer agreed to receive.\"}",
  "error": null,
  "latency_ms": 46001,
  "input_tokens": 4203,
  "output_tokens": 952,
  "created_at": "2026-09-25 23:02:07",
  "sentiment": "negative",
  "sentiment_score": -0.472,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 10,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.65,
  "agent_talk_sec": 46.2,
  "customer_talk_sec": 24.9,
  "dead_air_sec": 83.9,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 342.9,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 22,
  "discovery_qs": 13,
  "words_agent": 264,
  "words_customer": 135,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575696941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.7,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 3.8,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 5.6,
      "text_en": "Uh, am I speaking to Megha Enterprises, sir?",
      "text_native": "अह Megha Enterprises से बोल रहे सर?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.4,
      "text_en": "Yes, who is this?",
      "text_native": "हां जी, कौन?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 8.8,
      "text_en": "Sir, this is Aditya Pandey speaking from JSW One.",
      "text_native": "सर मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.8,
      "text_en": "Yes, tell me, sir.",
      "text_native": "हां बोलिए ना सर।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 13.8,
      "text_en": "Sir, actually last time also you had shared a requirement, I guess, uh, 5 mm, 1250, 2450.",
      "text_native": "सर एक्चुअली मैं लास्ट टाइम भी आपने अपना एक requirement share किया था I guess uh पांच mm का 1250 2450."
    },
    {
      "ucid": "21112178575696941",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 16.0,
      "text_en": "Yes sir, your rate had come but it was a bit high.",
      "text_native": "हां सर, वो आपका rate आया था लेकिन ज्यादा था थोड़ा।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 19.8,
      "text_en": "No, that's the thing, your response didn't come, so I couldn't say anything on that. Do you have any requirement currently, sir?",
      "text_native": "नहीं वही आपका response आया नहीं इसलिए मैं कुछ बोल नहीं पाया उसपे। अभी currently है सर कोई requirement?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 21.3,
      "text_en": "One minute, okay. Do you write down the size?",
      "text_native": "एक मिनट हां। Size लिखते हो?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 24.8,
      "text_en": "The thing is, I can also get you support on that rate, sir. If you tell me what rate you want it at, then",
      "text_native": "मैं क्या है कि आपको उस rate rate पे support भी एक दिलवा सकता हूं ना सर। अगर आप मुझे बताएंगे आपको क्या rate पे चाहिए तो फिर"
    },
    {
      "ucid": "21112178575696941",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 25.9,
      "text_en": "Do you write down the size? Hey, do you write down the size?",
      "text_native": "Size लिखते हो? अरे size लिखते हो?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.4,
      "end_s": 27.1,
      "text_en": "Sorry, what are you saying?",
      "text_native": "Sorry, क्या बोल रहे हैं?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.3,
      "end_s": 28.1,
      "text_en": "Do you write down the size?",
      "text_native": "Size लिखते हो क्या?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 30.3,
      "text_en": "Uh price, sorry, what are you saying? I didn't understand completely.",
      "text_native": "अह price, sorry क्या बोल रहे हैं आप? मैं पूरा समझा नहीं।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.3,
      "end_s": 32.1,
      "text_en": "Do you write down the size? My size, the requirement size, do you write it down?",
      "text_native": "Size लिखते हो क्या? मेरा size requirement size लिखते हो?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.1,
      "end_s": 34.2,
      "text_en": "Yes, yes, size, size, okay, okay. I couldn't hear that, sorry sir.",
      "text_native": "हां हां size size, okay okay. वो सुनाई नहीं दे रहा था, sorry sir."
    },
    {
      "ucid": "21112178575696941",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.7,
      "text_en": "Yes, tell me your size.",
      "text_native": "हां size बोलिए आपका।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.1,
      "end_s": 38.1,
      "text_en": "Six mm, 1500 by 2450.",
      "text_native": "छह mm 1500 by 2450."
    },
    {
      "ucid": "21112178575696941",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 39.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575696941",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.6,
      "end_s": 40.9,
      "text_en": "Thirty tons, 30 metric tons.",
      "text_native": "तीस ton, 30 metric ton."
    },
    {
      "ucid": "21112178575696941",
      "idx": 22,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 41.5,
      "text_en": "2450.",
      "text_native": "2450."
    },
    {
      "ucid": "21112178575696941",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 43.8,
      "text_en": "30 metric tons. And four mm, 1250, 2500.",
      "text_native": "30 metric ton. और चार mm 1250 2500."
    },
    {
      "ucid": "21112178575696941",
      "idx": 24,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 46.0,
      "text_en": "Twelve hundred and fifty... 1250, 2500.",
      "text_native": "साढ़े 1200, साढ़े 1250 2500."
    },
    {
      "ucid": "21112178575696941",
      "idx": 25,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 47.7,
      "text_en": "2500. Yes, 15 metric tons.",
      "text_native": "2500. हां, 15 metric ton."
    },
    {
      "ucid": "21112178575696941",
      "idx": 26,
      "speaker": "agent",
      "start_s": 47.7,
      "end_s": 49.6,
      "text_en": "15 metric tons. And this, is this E250, sir?",
      "text_native": "15 metric ton. और ये इसका ये E250 है सर?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 27,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 50.5,
      "text_en": "Yes, sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 28,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 53.1,
      "text_en": "Meaning E E250, okay, I'll write it down.",
      "text_native": "मतलब E E250, ठीक है मैं लिख लेता हूं।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 29,
      "speaker": "customer",
      "start_s": 53.1,
      "end_s": 53.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 30,
      "speaker": "agent",
      "start_s": 53.9,
      "end_s": 56.2,
      "text_en": "So sir, what is your ask rate? Tell me, then I will, according to that",
      "text_native": "तो सर आपका ask rate कितना है मुझे बताइए तो फिर मैं उसके हिसाब से आपको"
    },
    {
      "ucid": "21112178575696941",
      "idx": 31,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 56.8,
      "text_en": "What are you saying, sir?",
      "text_native": "क्या बोल रहे हो सर?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.1,
      "end_s": 58.5,
      "text_en": "What is your ask rate right now, sir?",
      "text_native": "आपको अभी मतलब ask rate कितना है सर आपका?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 33,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 61.0,
      "text_en": "I will pick up this entire lot at once if you say so.",
      "text_native": "ये पूरा मैं एक साथ ही उठा लूंगा आप बोलोगे तो।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 34,
      "speaker": "agent",
      "start_s": 61.2,
      "end_s": 63.8,
      "text_en": "Yes, no, no, I mean, at what rate do you buy? I was asking that. Then I can",
      "text_native": "हां नहीं नहीं, मतलब आपको कितने rate में आप buy करते हैं, मैं वैसा पूछ रहा था। तो फिर मैं आपको"
    },
    {
      "ucid": "21112178575696941",
      "idx": 35,
      "speaker": "customer",
      "start_s": 63.8,
      "end_s": 65.2,
      "text_en": "No, you tell me, sir. Give your offer, sir.",
      "text_native": "नहीं आप बताओ ना सर, आपका offer दो ना सर।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 36,
      "speaker": "agent",
      "start_s": 65.4,
      "end_s": 69.2,
      "text_en": "Hmm hmm, yes, I will, okay, first I will offer you my rate. So, I will lock this order in E250 A, first of all.",
      "text_native": "हम्म हम्म, हां मैं आपको ठीक है, पहले मैं आपको offer करता हूं मेरा rate. तो मैं ये E250 A में मैं इसको lock करता हूं order पहले तो।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 37,
      "speaker": "customer",
      "start_s": 69.2,
      "end_s": 70.3,
      "text_en": "Yes, no problem, that will work.",
      "text_native": "हां no problem, चलेगा।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 38,
      "speaker": "agent",
      "start_s": 70.8,
      "end_s": 72.8,
      "text_en": "And the location will be the same, right? Bhosari, Pune, same?",
      "text_native": "और ये location वही रहेगा ना same? Bhosari, Pune, same?"
    },
    {
      "ucid": "21112178575696941",
      "idx": 39,
      "speaker": "customer",
      "start_s": 72.8,
      "end_s": 73.8,
      "text_en": "Yes, Bhosari, Pune, same.",
      "text_native": "हां, Bhosari, Pune, same."
    },
    {
      "ucid": "21112178575696941",
      "idx": 40,
      "speaker": "agent",
      "start_s": 74.3,
      "end_s": 76.0,
      "text_en": "Yes, Bhosari, Pune, right? This Pimpri Chinchwad.",
      "text_native": "हां, Bhosari, Pune, ना? ये Pimpri Chinchwad."
    },
    {
      "ucid": "21112178575696941",
      "idx": 41,
      "speaker": "customer",
      "start_s": 76.0,
      "end_s": 76.6,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 42,
      "speaker": "agent",
      "start_s": 77.0,
      "end_s": 82.4,
      "text_en": "Yes, okay sir. I will offer you my final rate. You tell me your ask, then we can re-negotiate on that, right? And I will tell you the FOR rate, which means delivery will also be included in it.",
      "text_native": "हां ठीक है सर। मैं एक आपको final rate अपना offer करता हूं। आप मुझे आपका ask बताइए, तो फिर उसपे हम re-negotiate कर सकते हैं ना। और मैं आपको FOR rate बोलूंगा, तो मतलब इसमें delivery भी included रहेगी।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 43,
      "speaker": "customer",
      "start_s": 82.6,
      "end_s": 83.5,
      "text_en": "Will work, will work.",
      "text_native": "चलेगा, चलेगा।"
    },
    {
      "ucid": "21112178575696941",
      "idx": 44,
      "speaker": "agent",
      "start_s": 83.9,
      "end_s": 84.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178575696941",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[7s] AGENT: Sir, this is Aditya Pandey speaking from JSW One.",
      "comment": "Agent identified self, company, and customer, and the customer's response gave clear permission to proceed."
    },
    {
      "ucid": "21112178575696941",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[21s] AGENT: The thing is, I can also get you support on that rate, sir.",
      "comment": "Agent reacted to the customer's price concern from a prior interaction, effectively using a price-support signal as the hook."
    },
    {
      "ucid": "21112178575696941",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked none of the required discovery questions, moving directly from the hook to qualifying a specific requirement."
    },
    {
      "ucid": "21112178575696941",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the conversation was purely transactional about the immediate requirement."
    },
    {
      "ucid": "21112178575696941",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[16s] AGENT: Do you have any requirement currently, sir?",
      "comment": "Agent successfully asked for and captured the key details of the requirement: grade, thickness, width, quantity, and location."
    },
    {
      "ucid": "21112178575696941",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[77s] AGENT: Yes, okay sir. I will offer you my final rate.",
      "comment": "Agent committed to the next step of providing a quote, and the customer explicitly agreed."
    }
  ],
  "objections": [
    {
      "ucid": "21112178575696941",
      "obj_type": "price",
      "state": "handled",
      "evidence": "[14s] CUSTOMER: Yes sir, your rate had come but it was a bit high.",
      "response": "[77s] AGENT: And I will tell you the FOR rate, which means delivery will also be included in it."
    },
    {
      "ucid": "21112178575696941",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "[64s] CUSTOMER: No, you tell me, sir. Give your offer, sir.",
      "response": "[65s] AGENT: Hmm hmm, yes, I will, okay, first I will offer you my rate."
    }
  ],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}