Call 21112178575616411 2026-08-03 · Aditya Pandey · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 22 turns, clean transcript (0% inaudible) | English | 22 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.58
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead moving directly to ask for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was cut short after learning the customer was already engaged with another rep.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call did not progress to the pitch stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
good afternoon, sir. This is Aditya from JSW One... Are you available?
Qualify
do you have any requirement currently?
Summary
The agent contacted a customer who informed him that they were already in discussion with another JSW representative, Dhruv Sharma. The agent confirmed this was a colleague and politely ended the call. The conversation did not proceed to discovery or a pitch.
Coaching
You correctly ended the call upon learning the customer was already engaged with a colleague. However, always try to lead with the supply/price hook (SL2) before asking for a requirement to build value first.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | good afternoon, sir. This is Aditya from JSW One... Are you available? Agent greeted, identified the company, introduced himself from JSW One, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead moving directly to ask for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short after learning the customer was already engaged with another rep. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement currently? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without a committed next step for the customer; the agent only stated an internal action ('I will let him know'). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.728 heavy | 24.9s | 9.3s | 75.8s | 8.2s | 301.2 | 0 | 11 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
agent
1.2s
Hello?
agent
1.7s
Yes. Universal Access Lifting and Solutions?
customer
3.9s
Yes, sir.
agent
4.8s
Uh, good afternoon, sir. This is Aditya from JSW One. This is Aditya from JSW One platform.
customer
9.0s
Yes, yes.
हां हां।
agent
9.8s
Uh, I just wanted to speak with you, sir, two minutes.
agent
12.0s
Are you available?
customer
12.8s
Yes?
agent
13.6s
Uh sir, actually I wanted to understand, do you, uh, like you have registered on our platform for I guess more than a, three to four months and you have not shared any requirement recently. Can I, can you, do you have any requirement currently?
customer
22.2s
Yeah, we are discussing with your uh, representative.
agent
25.5s
Uh, can you, can I know their name, sir?
customer
27.6s
Hold on, okay.
Hold on, ha.
agent
28.7s
Uh huh. Is it Dhruva Sharma?
customer
36.0s
Yeah, Dhruv Sharma.
agent
38.1s
Oh, you are already discussing with them?
customer
39.5s
Yes, yes.
agent
40.2s
Uh, so okay, sir, okay, no worries. She is my colleague. I, I will let him know.
customer
43.3s
Yeah.
agent
44.1s
Thank you, sir.
customer
45.0s
Okay.
customer
46.0s
Okay.