{
  "ucid": "21112178575616411",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 16:52:44",
  "end_time": "1899-12-30 16:54:34",
  "duration_sec": 110,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf8945d4e7b55eb90edeee2c4a5ee8e84.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 176,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575616411__DIAf8945d4e7b55eb90edeee2c4a5ee8e84.mp3",
  "audio_bytes": 261144,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 87.048,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello?\n[2s] AGENT: Yes. Universal Access Lifting and Solutions?\n[4s] CUSTOMER: Yes, sir.\n[5s] AGENT: Uh, good afternoon, sir. This is Aditya from JSW One. This is Aditya from JSW One platform.\n[9s] CUSTOMER: Yes, yes.   (हां हां।)\n[10s] AGENT: Uh, I just wanted to speak with you, sir, two minutes.\n[12s] AGENT: Are you available?\n[13s] CUSTOMER: Yes?\n[14s] AGENT: Uh sir, actually I wanted to understand, do you, uh, like you have registered on our platform for I guess more than a, three to four months and you have not shared any requirement recently. Can I, can you, do you have any requirement currently?\n[22s] CUSTOMER: Yeah, we are discussing with your uh, representative.\n[26s] AGENT: Uh, can you, can I know their name, sir?\n[28s] CUSTOMER: Hold on, okay.   (Hold on, ha.)\n[29s] AGENT: Uh huh. Is it Dhruva Sharma?\n[36s] CUSTOMER: Yeah, Dhruv Sharma.\n[38s] AGENT: Oh, you are already discussing with them?\n[40s] CUSTOMER: Yes, yes.\n[40s] AGENT: Uh, so okay, sir, okay, no worries. She is my colleague. I, I will let him know.\n[43s] CUSTOMER: Yeah.\n[44s] AGENT: Thank you, sir.\n[45s] CUSTOMER: Okay.\n[46s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You correctly ended the call upon learning the customer was already engaged with a colleague. However, always try to lead with the supply/price hook (SL2) before asking for a requirement to build value first.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who informed him that they were already in discussion with another JSW representative, Dhruv Sharma. The agent confirmed this was a colleague and politely ended the call. The conversation did not proceed to discovery or a pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"good afternoon, sir. This is Aditya from JSW One... Are you available?\", \"comment\": \"Agent greeted, identified the company, introduced himself from JSW One, and asked for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead moving directly to ask for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was cut short after learning the customer was already engaged with another rep.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement currently?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a committed next step for the customer; the agent only stated an internal action ('I will let him know').\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly ended the call upon learning the customer was already engaged with a colleague. However, always try to lead with the supply/price hook (SL2) before asking for a requirement to build value first.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who informed him that they were already in discussion with another JSW representative, Dhruv Sharma. The agent confirmed this was a colleague and politely ended the call. The conversation did not proceed to discovery or a pitch.\"}",
  "error": null,
  "latency_ms": 28640,
  "input_tokens": 2954,
  "output_tokens": 703,
  "created_at": "2026-09-25 10:56:03",
  "sentiment": "positive",
  "sentiment_score": 0.578,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.728,
  "agent_talk_sec": 24.9,
  "customer_talk_sec": 9.3,
  "dead_air_sec": 75.8,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 301.2,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 11,
  "discovery_qs": 7,
  "words_agent": 125,
  "words_customer": 25,
  "monologue_heavy": 1,
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      "ucid": "21112178575616411",
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      "speaker": "customer",
      "start_s": 0.38,
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178575616411",
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178575616411",
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      "speaker": "agent",
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      "text_en": "Yes. Universal Access Lifting and Solutions?",
      "text_native": "Yes. Universal Access Lifting and Solutions?"
    },
    {
      "ucid": "21112178575616411",
      "idx": 3,
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      "text_en": "Yes, sir.",
      "text_native": "Yes, sir."
    },
    {
      "ucid": "21112178575616411",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.76,
      "end_s": 8.64,
      "text_en": "Uh, good afternoon, sir. This is Aditya from JSW One. This is Aditya from JSW One platform.",
      "text_native": "Uh, good afternoon, sir. This is Aditya from JSW One. This is Aditya from JSW One platform."
    },
    {
      "ucid": "21112178575616411",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.0,
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      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178575616411",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.8,
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      "text_en": "Uh, I just wanted to speak with you, sir, two minutes.",
      "text_native": "Uh, I just wanted to speak with you, sir, two minutes."
    },
    {
      "ucid": "21112178575616411",
      "idx": 7,
      "speaker": "agent",
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      "text_en": "Are you available?",
      "text_native": "Are you available?"
    },
    {
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      "idx": 8,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.2,
      "text_en": "Yes?",
      "text_native": "Yes?"
    },
    {
      "ucid": "21112178575616411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.6,
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      "text_en": "Uh sir, actually I wanted to understand, do you, uh, like you have registered on our platform for I guess more than a, three to four months and you have not shared any requirement recently. Can I, can you, do you have any requirement currently?",
      "text_native": "Uh sir, actually I wanted to understand, do you, uh, like you have registered on our platform for I guess more than a, three to four months and you have not shared any requirement recently. Can I, can you, do you have any requirement currently?"
    },
    {
      "ucid": "21112178575616411",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.2,
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      "text_en": "Yeah, we are discussing with your uh, representative.",
      "text_native": "Yeah, we are discussing with your uh, representative."
    },
    {
      "ucid": "21112178575616411",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 27.0,
      "text_en": "Uh, can you, can I know their name, sir?",
      "text_native": "Uh, can you, can I know their name, sir?"
    },
    {
      "ucid": "21112178575616411",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.6,
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      "text_en": "Hold on, okay.",
      "text_native": "Hold on, ha."
    },
    {
      "ucid": "21112178575616411",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.7,
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      "text_en": "Uh huh. Is it Dhruva Sharma?",
      "text_native": "Uh huh. Is it Dhruva Sharma?"
    },
    {
      "ucid": "21112178575616411",
      "idx": 14,
      "speaker": "customer",
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      "text_en": "Yeah, Dhruv Sharma.",
      "text_native": "Yeah, Dhruv Sharma."
    },
    {
      "ucid": "21112178575616411",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.1,
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      "text_en": "Oh, you are already discussing with them?",
      "text_native": "Oh, you are already discussing with them?"
    },
    {
      "ucid": "21112178575616411",
      "idx": 16,
      "speaker": "customer",
      "start_s": 39.5,
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      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178575616411",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.2,
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      "text_en": "Uh, so okay, sir, okay, no worries. She is my colleague. I, I will let him know.",
      "text_native": "Uh, so okay, sir, okay, no worries. She is my colleague. I, I will let him know."
    },
    {
      "ucid": "21112178575616411",
      "idx": 18,
      "speaker": "customer",
      "start_s": 43.3,
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      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178575616411",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.1,
      "end_s": 44.7,
      "text_en": "Thank you, sir.",
      "text_native": "Thank you, sir."
    },
    {
      "ucid": "21112178575616411",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.0,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178575616411",
      "idx": 21,
      "speaker": "customer",
      "start_s": 46.0,
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      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178575616411",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "good afternoon, sir. This is Aditya from JSW One... Are you available?",
      "comment": "Agent greeted, identified the company, introduced himself from JSW One, and asked for permission to speak."
    },
    {
      "ucid": "21112178575616411",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead moving directly to ask for a requirement."
    },
    {
      "ucid": "21112178575616411",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was cut short after learning the customer was already engaged with another rep."
    },
    {
      "ucid": "21112178575616411",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178575616411",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any requirement currently?",
      "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178575616411",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a committed next step for the customer; the agent only stated an internal action ('I will let him know')."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}