Call 21112178575570911 2026-08-03 · Aditya Pandey · 2:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +8/−14
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent was interrupted by the customer's objection about a past quote before they could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was immediately derailed by the customer's pricing complaint from a previous interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not ask about a current requirement or attempt to capture any specifications for a new potential order.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 2 objections
you did not answer:
price incumbent_supplier
Sir, the rate, the rate you gave me for HR in 3 millimeter, whatever quotation was provided by your colleague, it was so costly that it was not possib
I am getting pricing delivered which is very very competitive than JSW One. So, so because of this, I couldn't go for it. Now I am getting it for 59.5
did well
Opener & permission
Hello, uh, is this Anish ji speaking, sir? ... I am Aditya Pandey calling from the JSW One platform.
Summary
The agent followed up with a customer who immediately raised strong objections based on a previous high-priced quotation. The customer stated they have a more competitive local supplier and also objected to the credit policy. The agent attempted to explain the old pricing but failed to pivot the conversation, conduct new discovery, or counter the objections, ultimately conceding the call.
Coaching
When a customer opens with a strong objection about a past experience, acknowledge their frustration but immediately pivot back to the start of your process. Try saying: 'I understand your concern about the previous price. To see if we can do better this time, may I ask a few quick questions about your current needs?'
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, uh, is this Anish ji speaking, sir? ... I am Aditya Pandey calling from the JSW One platform. Agent introduced himself, the company, used the customer's name, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent was interrupted by the customer's objection about a past quote before they could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was immediately derailed by the customer's pricing complaint from a previous interaction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only defended a previous price quote and did not get to a new pitch. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask about a current requirement or attempt to capture any specifications for a new potential order. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, no issue. If in the future... Thank you sir. The call ended without any committed next step; the agent conceded the call after the customer's objections. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Sir, the rate, the rate you gave me for HR in 3 millimeter, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order. |
What was there, actually the ex-rate was our 50... 58350 was our this, I guess, ex-rate. Six rupees were added to that because that was the transportation cost. |
| incumbent_supplier | mishandled | I am getting pricing delivered which is very very competitive than JSW One. So, so because of this, I couldn't go for it. Now I am getting it for 59.50 right next to my house. |
What can I say now, sir, you are also right, sir, that if you are getting it from nearby, then I won't be able to support you much on this. |
| credit | handled | And you people don't give credit. |
Uh sir, we don't give it in the beginning, we give it later, though. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.489 | 35.9s | 37.5s | 90.6s | 9.7s | 386.1 | 0 | 16 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.4s
Hello, uh, is this Anish ji speaking, sir?
हेलो, अह अनीश जी बोल रहे हैं सर?
customer
7.7s
Who is speaking?
कौन बोल रहा है?
agent
8.8s
Uh sir, I am Aditya Pandey calling from the JSW One platform.
अह सर मैं आदित्य पांडे बोल रहा था JSW One प्लेटफॉर्म से।
customer
11.7s
Yes, tell me.
हां जी, बताइए।
agent
12.6s
Sir, you had registered on our platform with this number, I guess last month. I am calling regarding that, sir.
सर आपने ये नंबर से हमारे प्लेटफॉर्म पे रजिस्टर किया था I guess last month. उसी के रिगार्डिंग कॉल कर रहा हूं सर।
customer
16.6s
Tell me, sir, what is to be done?
बोलिए ना सर, क्या करना है?
agent
18.2s
Yes sir, actually you had, I guess, shared a requirement with us for HR, HR plate, I guess of E250.
हां सर, actually आपने I guess हमें HR, HR plate का कुछ रिक्वायरमेंट शेयर किया था I guess E250 का।
agent
22.1s
So regarding that
तो उसी के रिगार्डिंग
customer
22.5s
Sir, the rate, the rate you gave me for HR in 3 millimeter, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order. Yeah.
सर रेट आपने जो रेट मुझे दिया था ना HR के लिए 3 millimeter में, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order. Yeah.
agent
31.1s
Okay. For that discussion.
agent
32.6s
So what was the issue like? It was issued because of the ex-rate or
customer
34.6s
I had to buy material from JSW One for JSW Dolvi. So if you, you will add so much cost for your own project, then how will it work, sir?
JSW One से मटेरियल में मुझे खरीदना था तो JSW Dolvi के लिए। तो अगर आप आप अपने ही प्रोजेक्ट के लिए इतना ज्यादा कॉस्ट डाल दोगे तो कैसे चलेगा सर?
agent
40.1s
Sir, what's in this is, I'll tell you. What was there, actually the ex-rate was our 50... I'm telling you the rate for last month, not now. 58350 was our this, I guess, ex-rate. Six rupees were added to that because that was the transportation cost. If you have your own transportation, we can get it done through that as well, then what happens is, in that, the price
सर इसमें उसमें क्या है ना मैं आपको बता देता हूं। जो था actually में ex-rate तो हमारा 50, वो रेट ही मैं last month का बता रहा हूं अभी नहीं। 58350 तो हमारा ये था I guess ex-rate. उसपे six rupees add हुआ था क्योंकि वो transportation cost था। अगर आपका हम लोग खुद का transportation है तो हम उसके थ्रू भी करवा सकते हैं फिर आपको क्या है उसमें प्राइस
customer
49.8s
Sir I am getting, I am getting pricing delivered which is very very competitive than JSW One. So, so because of this, I couldn't go for it. Now I am getting it for 59.50 right next to my house. So why should I waste my time talking to JSW One? And you people don't give credit.
Sir I am getting, I am getting pricing delivered which is very very competitive than JSW One. तो तो इसकी वजह से मैं नहीं जा पाया। अभी 59.50 में मेरे घर के बाजू में मुझे मिल रहा है। तो why should I waste my time talking to JSW One? और आप लोग क्रेडिट तो देते हो नहीं।
agent
58.6s
Uh sir, we don't give it in the beginning, we give it later, though.
अह सर स्टार्टिंग में नहीं देते, बाद में देते हैं वैसे तो।
customer
60.4s
No, no, whether it's later or for this. Now this order is for your Dolvi. Not even one rupee has been given in this, we are working on paper.
नहीं नहीं बाद हो या इसका हो। अभी ये जो ऑर्डर है ये आपका Dolvi का है। इसमें एक रुपया भी दिया नहीं, कागज पे हम लोग काम कर रहे हैं।
agent
64.9s
Hmm.
हम्म।
customer
66.1s
So you only tell me, how will we work?
तो आप ही बताइए, कैसे काम करेंगे?
agent
68.3s
That's right.
बराबर है।
agent
69.2s
Okay sir, no issue. If in the future
ठीक है सर, कोई issue नहीं है। अगर फ्यूचर में
agent
71.5s
What can I say now, sir, you are also right, sir, that if you are getting it from nearby, then I won't be able to support you much on this. I could have said that you have your own transportation, but its cost also you
अब मैं क्या बोलूं सर, अभी आप भी सही बोल रहे हैं ना सर कि आपको अगर आपको बाजू से ही मिल रहा है तो फिर मैं इसपे आपका कुछ ज्यादा सपोर्ट भी नहीं कर पाऊंगा। मैं ये बोल सकता था कि आप अपना transportation है तो, लेकिन उसका भी कॉस्ट आपको
customer
76.8s
Brother, I am getting a delivered price of 59.5. Why should I waste my time after JSW One?
भैया I am getting a delivered price of 59.5. Why should I waste my time after JSW One?
agent
80.4s
Correct. I am not
customer
81.1s
I thought that being an OEM you would be competitive. But that is not the case.
agent
84.5s
Correct.
customer
85.4s
Right sir? Thank you so much.
agent
87.0s
Thank you sir.
customer
88.2s
Yeah.