{ "ucid": "21112178575570911", "call_date": "2026-08-03", "start_time": "1899-12-30 16:45:09", "end_time": "1899-12-30 16:47:53", "duration_sec": 164, "campaign": "IS_MFG_HR_HRPO_Opp_Aug26", "disposition": "No_requirement", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1718dd011943ff580e12f321a76c8ba0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 208, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178575570911__DIA1718dd011943ff580e12f321a76c8ba0.mp3", "audio_bytes": 446688, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-07 07:02:38.412185+00", "audio_secs": 148.896, "source_file": "Aug1-5.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Hello, uh, is this Anish ji speaking, sir? (हेलो, अह अनीश जी बोल रहे हैं सर?)\n[8s] CUSTOMER: Who is speaking? (कौन बोल रहा है?)\n[9s] AGENT: Uh sir, I am Aditya Pandey calling from the JSW One platform. (अह सर मैं आदित्य पांडे बोल रहा था JSW One प्लेटफॉर्म से।)\n[12s] CUSTOMER: Yes, tell me. (हां जी, बताइए।)\n[13s] AGENT: Sir, you had registered on our platform with this number, I guess last month. I am calling regarding that, sir. (सर आपने ये नंबर से हमारे प्लेटफॉर्म पे रजिस्टर किया था I guess last month. उसी के रिगार्डिंग कॉल कर रहा हूं सर।)\n[17s] CUSTOMER: Tell me, sir, what is to be done? (बोलिए ना सर, क्या करना है?)\n[18s] AGENT: Yes sir, actually you had, I guess, shared a requirement with us for HR, HR plate, I guess of E250. (हां सर, actually आपने I guess हमें HR, HR plate का कुछ रिक्वायरमेंट शेयर किया था I guess E250 का।)\n[22s] AGENT: So regarding that (तो उसी के रिगार्डिंग)\n[22s] CUSTOMER: Sir, the rate, the rate you gave me for HR in 3 millimeter, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order. Yeah. (सर रेट आपने जो रेट मुझे दिया था ना HR के लिए 3 millimeter में, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order. Yeah.)\n[31s] AGENT: Okay. For that discussion.\n[33s] AGENT: So what was the issue like? It was issued because of the ex-rate or\n[35s] CUSTOMER: I had to buy material from JSW One for JSW Dolvi. So if you, you will add so much cost for your own project, then how will it work, sir? (JSW One से मटेरियल में मुझे खरीदना था तो JSW Dolvi के लिए। तो अगर आप आप अपने ही प्रोजेक्ट के लिए इतना ज्यादा कॉस्ट डाल दोगे तो कैसे चलेगा सर?)\n[40s] AGENT: Sir, what's in this is, I'll tell you. What was there, actually the ex-rate was our 50... I'm telling you the rate for last month, not now. 58350 was our this, I guess, ex-rate. Six rupees were added to that because that was the transportation cost. If you have your own transportation, we can get it done through that as well, then what happens is, in that, the price (सर इसमें उसमें क्या है ना मैं आपको बता देता हूं। जो था actually में ex-rate तो हमारा 50, वो रेट ही मैं last month का बता रहा हूं अभी नहीं। 58350 तो हमारा ये था I guess ex-rate. उसपे six rupees add हुआ था क्योंकि वो transportation cost था। अगर आपका हम लोग खुद का transportation है तो हम उसके थ्रू भी करवा सकते हैं फिर आपको क्या है उसमें प्राइस)\n[50s] CUSTOMER: Sir I am getting, I am getting pricing delivered which is very very competitive than JSW One. So, so because of this, I couldn't go for it. Now I am getting it for 59.50 right next to my house. So why should I waste my time talking to JSW One? And you people don't give credit. (Sir I am getting, I am getting pricing delivered which is very very competitive than JSW One. तो तो इसकी वजह से मैं नहीं जा पाया। अभी 59.50 में मेरे घर के बाजू में मुझे मिल रहा है। तो why should I waste my time talking to JSW One? और आप लोग क्रेडिट तो देते हो नहीं।)\n[59s] AGENT: Uh sir, we don't give it in the beginning, we give it later, though. (अह सर स्टार्टिंग में नहीं देते, बाद में देते हैं वैसे तो।)\n[60s] CUSTOMER: No, no, whether it's later or for this. Now this order is for your Dolvi. Not even one rupee has been given in this, we are working on paper. (नहीं नहीं बाद हो या इसका हो। अभी ये जो ऑर्डर है ये आपका Dolvi का है। इसमें एक रुपया भी दिया नहीं, कागज पे हम लोग काम कर रहे हैं।)\n[65s] AGENT: Hmm. (हम्म।)\n[66s] CUSTOMER: So you only tell me, how will we work? (तो आप ही बताइए, कैसे काम करेंगे?)\n[68s] AGENT: That's right. (बराबर है।)\n[69s] AGENT: Okay sir, no issue. If in the future (ठीक है सर, कोई issue नहीं है। अगर फ्यूचर में)\n[72s] AGENT: What can I say now, sir, you are also right, sir, that if you are getting it from nearby, then I won't be able to support you much on this. I could have said that you have your own transportation, but its cost also you (अब मैं क्या बोलूं सर, अभी आप भी सही बोल रहे हैं ना सर कि आपको अगर आपको बाजू से ही मिल रहा है तो फिर मैं इसपे आपका कुछ ज्यादा सपोर्ट भी नहीं कर पाऊंगा। मैं ये बोल सकता था कि आप अपना transportation है तो, लेकिन उसका भी कॉस्ट आपको)\n[77s] CUSTOMER: Brother, I am getting a delivered price of 59.5. Why should I waste my time after JSW One? (भैया I am getting a delivered price of 59.5. Why should I waste my time after JSW One?)\n[80s] AGENT: Correct. I am not\n[81s] CUSTOMER: I thought that being an OEM you would be competitive. But that is not the case.\n[84s] AGENT: Correct.\n[85s] CUSTOMER: Right sir? Thank you so much.\n[87s] AGENT: Thank you sir.\n[88s] CUSTOMER: Yeah.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 28, "connected": 1, "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "28 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer opens with a strong objection about a past experience, acknowledge their frustration but immediately pivot back to the start of your process. Try saying: 'I understand your concern about the previous price. To see if we can do better this time, may I ask a few quick questions about your current needs?'", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent followed up with a customer who immediately raised strong objections based on a previous high-priced quotation. The customer stated they have a more competitive local supplier and also objected to the credit policy. The agent attempted to explain the old pricing but failed to pivot the conversation, conduct new discovery, or counter the objections, ultimately conceding the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, uh, is this Anish ji speaking, sir? ... I am Aditya Pandey calling from the JSW One platform.\", \"comment\": \"Agent introduced himself, the company, used the customer's name, and the customer gave implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent was interrupted by the customer's objection about a past quote before they could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was immediately derailed by the customer's pricing complaint from a previous interaction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only defended a previous price quote and did not get to a new pitch.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask about a current requirement or attempt to capture any specifications for a new potential order.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, no issue. If in the future... Thank you sir.\", \"comment\": \"The call ended without any committed next step; the agent conceded the call after the customer's objections.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer opens with a strong objection about a past experience, acknowledge their frustration but immediately pivot back to the start of your process. Try saying: 'I understand your concern about the previous price. To see if we can do better this time, may I ask a few quick questions about your current needs?'\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Sir, the rate, the rate you gave me for HR in 3 millimeter, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order.\", \"response\": \"What was there, actually the ex-rate was our 50... 58350 was our this, I guess, ex-rate. Six rupees were added to that because that was the transportation cost.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I am getting pricing delivered which is very very competitive than JSW One. So, so because of this, I couldn't go for it. Now I am getting it for 59.50 right next to my house.\", \"response\": \"What can I say now, sir, you are also right, sir, that if you are getting it from nearby, then I won't be able to support you much on this.\"}, {\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"And you people don't give credit.\", \"response\": \"Uh sir, we don't give it in the beginning, we give it later, though.\"}], \"call_summary\": \"The agent followed up with a customer who immediately raised strong objections based on a previous high-priced quotation. The customer stated they have a more competitive local supplier and also objected to the credit policy. The agent attempted to explain the old pricing but failed to pivot the conversation, conduct new discovery, or counter the objections, ultimately conceding the call.\"}", "error": null, "latency_ms": 32526, "input_tokens": 3936, "output_tokens": 1096, "created_at": "2026-09-25 10:59:09", "sentiment": "negative", "sentiment_score": -0.245, "sentiment_confidence": "high", "pos": 8, "neg": 14, "lex_hits": 13, "objection_phrases": "[\"price\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.489, "agent_talk_sec": 35.9, "customer_talk_sec": 37.5, "dead_air_sec": 90.6, "longest_monologue_sec": 9.7, "agent_wpm": 386.1, "interruptions": 0, "agent_turns": 16, "customer_turns": 12, "discovery_qs": 2, "words_agent": 231, "words_customer": 219, "monologue_heavy": 0, "turns": [ { "ucid": "21112178575570911", "idx": 0, "speaker": "agent", "start_s": 5.38, "end_s": 7.38, "text_en": "Hello, uh, is this Anish ji speaking, sir?", "text_native": "हेलो, अह अनीश जी बोल रहे हैं सर?" }, { "ucid": "21112178575570911", "idx": 1, "speaker": "customer", "start_s": 7.7, "end_s": 8.38, "text_en": "Who is speaking?", "text_native": "कौन बोल रहा है?" }, { "ucid": "21112178575570911", "idx": 2, "speaker": "agent", "start_s": 8.78, "end_s": 11.1, "text_en": "Uh sir, I am Aditya Pandey calling from the JSW One platform.", "text_native": "अह सर मैं आदित्य पांडे बोल रहा था JSW One प्लेटफॉर्म से।" }, { "ucid": "21112178575570911", "idx": 3, "speaker": "customer", "start_s": 11.66, "end_s": 12.3, "text_en": "Yes, tell me.", "text_native": "हां जी, बताइए।" }, { "ucid": "21112178575570911", "idx": 4, "speaker": "agent", "start_s": 12.58, "end_s": 16.1, "text_en": "Sir, you had registered on our platform with this number, I guess last month. I am calling regarding that, sir.", "text_native": "सर आपने ये नंबर से हमारे प्लेटफॉर्म पे रजिस्टर किया था I guess last month. उसी के रिगार्डिंग कॉल कर रहा हूं सर।" }, { "ucid": "21112178575570911", "idx": 5, "speaker": "customer", "start_s": 16.56, "end_s": 17.88, "text_en": "Tell me, sir, what is to be done?", "text_native": "बोलिए ना सर, क्या करना है?" }, { "ucid": "21112178575570911", "idx": 6, "speaker": "agent", "start_s": 18.2, "end_s": 21.8, "text_en": "Yes sir, actually you had, I guess, shared a requirement with us for HR, HR plate, I guess of E250.", "text_native": "हां सर, actually आपने I guess हमें HR, HR plate का कुछ रिक्वायरमेंट शेयर किया था I guess E250 का।" }, { "ucid": "21112178575570911", "idx": 7, "speaker": "agent", "start_s": 22.1, "end_s": 22.5, "text_en": "So regarding that", "text_native": "तो उसी के रिगार्डिंग" }, { "ucid": "21112178575570911", "idx": 8, "speaker": "customer", "start_s": 22.5, "end_s": 31.1, "text_en": "Sir, the rate, the rate you gave me for HR in 3 millimeter, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order. Yeah.", "text_native": "सर रेट आपने जो रेट मुझे दिया था ना HR के लिए 3 millimeter में, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order. Yeah." }, { "ucid": "21112178575570911", "idx": 9, "speaker": "agent", "start_s": 31.1, "end_s": 32.3, "text_en": "Okay. For that discussion.", "text_native": "Okay. For that discussion." }, { "ucid": "21112178575570911", "idx": 10, "speaker": "agent", "start_s": 32.6, "end_s": 34.6, "text_en": "So what was the issue like? It was issued because of the ex-rate or", "text_native": "So what was the issue like? It was issued because of the ex-rate or" }, { "ucid": "21112178575570911", "idx": 11, "speaker": "customer", "start_s": 34.6, "end_s": 39.8, "text_en": "I had to buy material from JSW One for JSW Dolvi. So if you, you will add so much cost for your own project, then how will it work, sir?", "text_native": "JSW One से मटेरियल में मुझे खरीदना था तो JSW Dolvi के लिए। तो अगर आप आप अपने ही प्रोजेक्ट के लिए इतना ज्यादा कॉस्ट डाल दोगे तो कैसे चलेगा सर?" }, { "ucid": "21112178575570911", "idx": 12, "speaker": "agent", "start_s": 40.1, "end_s": 49.8, "text_en": "Sir, what's in this is, I'll tell you. What was there, actually the ex-rate was our 50... I'm telling you the rate for last month, not now. 58350 was our this, I guess, ex-rate. Six rupees were added to that because that was the transportation cost. If you have your own transportation, we can get it done through that as well, then what happens is, in that, the price", "text_native": "सर इसमें उसमें क्या है ना मैं आपको बता देता हूं। जो था actually में ex-rate तो हमारा 50, वो रेट ही मैं last month का बता रहा हूं अभी नहीं। 58350 तो हमारा ये था I guess ex-rate. उसपे six rupees add हुआ था क्योंकि वो transportation cost था। अगर आपका हम लोग खुद का transportation है तो हम उसके थ्रू भी करवा सकते हैं फिर आपको क्या है उसमें प्राइस" }, { "ucid": "21112178575570911", "idx": 13, "speaker": "customer", "start_s": 49.8, "end_s": 58.2, "text_en": "Sir I am getting, I am getting pricing delivered which is very very competitive than JSW One. So, so because of this, I couldn't go for it. Now I am getting it for 59.50 right next to my house. So why should I waste my time talking to JSW One? And you people don't give credit.", "text_native": "Sir I am getting, I am getting pricing delivered which is very very competitive than JSW One. तो तो इसकी वजह से मैं नहीं जा पाया। अभी 59.50 में मेरे घर के बाजू में मुझे मिल रहा है। तो why should I waste my time talking to JSW One? और आप लोग क्रेडिट तो देते हो नहीं।" }, { "ucid": "21112178575570911", "idx": 14, "speaker": "agent", "start_s": 58.6, "end_s": 60.4, "text_en": "Uh sir, we don't give it in the beginning, we give it later, though.", "text_native": "अह सर स्टार्टिंग में नहीं देते, बाद में देते हैं वैसे तो।" }, { "ucid": "21112178575570911", "idx": 15, "speaker": "customer", "start_s": 60.4, "end_s": 64.4, "text_en": "No, no, whether it's later or for this. Now this order is for your Dolvi. Not even one rupee has been given in this, we are working on paper.", "text_native": "नहीं नहीं बाद हो या इसका हो। अभी ये जो ऑर्डर है ये आपका Dolvi का है। इसमें एक रुपया भी दिया नहीं, कागज पे हम लोग काम कर रहे हैं।" }, { "ucid": "21112178575570911", "idx": 16, "speaker": "agent", "start_s": 64.9, "end_s": 65.2, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178575570911", "idx": 17, "speaker": "customer", "start_s": 66.1, "end_s": 67.6, "text_en": "So you only tell me, how will we work?", "text_native": "तो आप ही बताइए, कैसे काम करेंगे?" }, { "ucid": "21112178575570911", "idx": 18, "speaker": "agent", "start_s": 68.3, "end_s": 68.8, "text_en": "That's right.", "text_native": "बराबर है।" }, { "ucid": "21112178575570911", "idx": 19, "speaker": "agent", "start_s": 69.2, "end_s": 70.8, "text_en": "Okay sir, no issue. If in the future", "text_native": "ठीक है सर, कोई issue नहीं है। अगर फ्यूचर में" }, { "ucid": "21112178575570911", "idx": 20, "speaker": "agent", "start_s": 71.5, "end_s": 76.8, "text_en": "What can I say now, sir, you are also right, sir, that if you are getting it from nearby, then I won't be able to support you much on this. I could have said that you have your own transportation, but its cost also you", "text_native": "अब मैं क्या बोलूं सर, अभी आप भी सही बोल रहे हैं ना सर कि आपको अगर आपको बाजू से ही मिल रहा है तो फिर मैं इसपे आपका कुछ ज्यादा सपोर्ट भी नहीं कर पाऊंगा। मैं ये बोल सकता था कि आप अपना transportation है तो, लेकिन उसका भी कॉस्ट आपको" }, { "ucid": "21112178575570911", "idx": 21, "speaker": "customer", "start_s": 76.8, "end_s": 79.5, "text_en": "Brother, I am getting a delivered price of 59.5. Why should I waste my time after JSW One?", "text_native": "भैया I am getting a delivered price of 59.5. Why should I waste my time after JSW One?" }, { "ucid": "21112178575570911", "idx": 22, "speaker": "agent", "start_s": 80.4, "end_s": 80.9, "text_en": "Correct. I am not", "text_native": "Correct. I am not" }, { "ucid": "21112178575570911", "idx": 23, "speaker": "customer", "start_s": 81.1, "end_s": 84.1, "text_en": "I thought that being an OEM you would be competitive. But that is not the case.", "text_native": "I thought that being an OEM you would be competitive. But that is not the case." }, { "ucid": "21112178575570911", "idx": 24, "speaker": "agent", "start_s": 84.5, "end_s": 84.9, "text_en": "Correct.", "text_native": "Correct." }, { "ucid": "21112178575570911", "idx": 25, "speaker": "customer", "start_s": 85.4, "end_s": 86.6, "text_en": "Right sir? Thank you so much.", "text_native": "Right sir? Thank you so much." }, { "ucid": "21112178575570911", "idx": 26, "speaker": "agent", "start_s": 87.0, "end_s": 87.8, "text_en": "Thank you sir.", "text_native": "Thank you sir." }, { "ucid": "21112178575570911", "idx": 27, "speaker": "customer", "start_s": 88.2, "end_s": 88.5, "text_en": "Yeah.", "text_native": "Yeah." } ], "steps": [ { "ucid": "21112178575570911", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, uh, is this Anish ji speaking, sir? ... I am Aditya Pandey calling from the JSW One platform.", "comment": "Agent introduced himself, the company, used the customer's name, and the customer gave implicit permission to proceed." }, { "ucid": "21112178575570911", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent was interrupted by the customer's objection about a past quote before they could deliver a hook." }, { "ucid": "21112178575570911", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the call was immediately derailed by the customer's pricing complaint from a previous interaction." }, { "ucid": "21112178575570911", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched; the agent only defended a previous price quote and did not get to a new pitch." }, { "ucid": "21112178575570911", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask about a current requirement or attempt to capture any specifications for a new potential order." }, { "ucid": "21112178575570911", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay sir, no issue. If in the future... Thank you sir.", "comment": "The call ended without any committed next step; the agent conceded the call after the customer's objections." } ], "objections": [ { "ucid": "21112178575570911", "obj_type": "price", "state": "mishandled", "evidence": "Sir, the rate, the rate you gave me for HR in 3 millimeter, whatever quotation was provided by your colleague, it was so costly that it was not possible for me to have any uh purchase order.", "response": "What was there, actually the ex-rate was our 50... 58350 was our this, I guess, ex-rate. Six rupees were added to that because that was the transportation cost." }, { "ucid": "21112178575570911", "obj_type": "incumbent_supplier", "state": "mishandled", "evidence": "I am getting pricing delivered which is very very competitive than JSW One. So, so because of this, I couldn't go for it. Now I am getting it for 59.50 right next to my house.", "response": "What can I say now, sir, you are also right, sir, that if you are getting it from nearby, then I won't be able to support you much on this." }, { "ucid": "21112178575570911", "obj_type": "credit", "state": "handled", "evidence": "And you people don't give credit.", "response": "Uh sir, we don't give it in the beginning, we give it later, though." } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [ "price" ] }