Call 21112178575555761 2026-08-03 · Aditya Pandey · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions and instead went straight to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If there is a requirement, I will tell you, right?
did well
Qualify
Currently, do you have any requirement for MS sheet, sir?
Summary
The agent contacted a registered lead from an engineering company and immediately asked for a current requirement for MS sheets. The customer deflected, stating they would reach out if a need arose. The agent accepted this, offered to share his number via WhatsApp, and ended the call without performing any discovery or setting a concrete next step.
Coaching
You must attempt discovery before asking for a requirement; skipping the hook and discovery questions gives the customer no reason to engage and makes it easy for them to dismiss the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions and instead went straight to qualification. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | Currently, do you have any requirement for MS sheet, sir? Agent successfully asked if a current requirement exists, though the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will share my WhatsApp number with you. If there is anything, please share it. This is a passive closure, not a committed next step like a scheduled callback or quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If there is a requirement, I will tell you, right? |
Okay sir, no issue. I will share my WhatsApp number with you. If there is anything, please share it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 18.5s | 7.3s | 61.2s | 6.4s | 256.2 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello.
agent
2.4s
Were you speaking from Jaysan Engineering and Consultant, sir?
Jaysan Engineering and Consultant से बोल रहे थे सर?
customer
4.6s
Yes?
हां?
customer
5.3s
Hello.
agent
5.8s
Were you speaking from Jaysan Engineering and Consultant, sir?
Jaysan Engineering and Consultant से बोल रहे थे सर?
customer
8.5s
Yes, tell me.
हां बोलिए ना।
agent
9.7s
Uh sir, I am Aditya Pandey calling from the JSW One platform.
अह सर मैं आदित्य पांडे बोल रहा था JSW One platform से।
customer
13.2s
Yes.
हां।
agent
13.8s
Hello. Actually, you were registered on our platform for a long time, the call was regarding that, sir.
Hello. Actually आप हमारे platform पे registered थे बहुत time से, उसी के regarding call था सर।
agent
18.0s
Currently, do you have any requirement for MS sheet, sir?
Currently कुछ है सर आपका MS sheet में requirement?
agent
20.5s
HRCR...
customer
21.0s
If there is a requirement, I will tell you, right?
Requirement रहेगा तो बताएंगे ना आपको।
customer
23.8s
Uh okay. Right now, for the time being, there is nothing. If there is anything, I will let you know.
अह ठीक है। अभी फिलहाल तो कुछ नहीं है। कुछ रहेगा तो बताएगा।
agent
27.2s
Okay sir, no issue. I will share my WhatsApp number with you. If there is anything, please share it.
ठीक है सर, कोई issue नहीं है। मैं आपको अपना WhatsApp number share कर देता हूं। कुछ रहा तो please share करिएगा ना।
customer
31.8s
Okay.
ठीक है।