{
  "ucid": "21112178575555761",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 16:42:37",
  "end_time": "1899-12-30 16:44:04",
  "duration_sec": 87,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA15650629288fe6dec3232ab8264589d0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 155,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575555761__DIA15650629288fe6dec3232ab8264589d0.mp3",
  "audio_bytes": 139752,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 46.584,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] AGENT: Were you speaking from Jaysan Engineering and Consultant, sir?   (Jaysan Engineering and Consultant से बोल रहे थे सर?)\n[5s] CUSTOMER: Yes?   (हां?)\n[5s] CUSTOMER: Hello.\n[6s] AGENT: Were you speaking from Jaysan Engineering and Consultant, sir?   (Jaysan Engineering and Consultant से बोल रहे थे सर?)\n[8s] CUSTOMER: Yes, tell me.   (हां बोलिए ना।)\n[10s] AGENT: Uh sir, I am Aditya Pandey calling from the JSW One platform.   (अह सर मैं आदित्य पांडे बोल रहा था JSW One platform से।)\n[13s] CUSTOMER: Yes.   (हां।)\n[14s] AGENT: Hello. Actually, you were registered on our platform for a long time, the call was regarding that, sir.   (Hello. Actually आप हमारे platform पे registered थे बहुत time से, उसी के regarding call था सर।)\n[18s] AGENT: Currently, do you have any requirement for MS sheet, sir?   (Currently कुछ है सर आपका MS sheet में requirement?)\n[20s] AGENT: HRCR...\n[21s] CUSTOMER: If there is a requirement, I will tell you, right?   (Requirement रहेगा तो बताएंगे ना आपको।)\n[24s] CUSTOMER: Uh okay. Right now, for the time being, there is nothing. If there is anything, I will let you know.   (अह ठीक है। अभी फिलहाल तो कुछ नहीं है। कुछ रहेगा तो बताएगा।)\n[27s] AGENT: Okay sir, no issue. I will share my WhatsApp number with you. If there is anything, please share it.   (ठीक है सर, कोई issue नहीं है। मैं आपको अपना WhatsApp number share कर देता हूं। कुछ रहा तो please share करिएगा ना।)\n[32s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must attempt discovery before asking for a requirement; skipping the hook and discovery questions gives the customer no reason to engage and makes it easy for them to dismiss the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead from an engineering company and immediately asked for a current requirement for MS sheets. The customer deflected, stating they would reach out if a need arose. The agent accepted this, offered to share his number via WhatsApp, and ended the call without performing any discovery or setting a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; instead, jumped directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions and instead went straight to qualification.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Currently, do you have any requirement for MS sheet, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists, though the customer deflected.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will share my WhatsApp number with you. If there is anything, please share it.\", \"comment\": \"This is a passive closure, not a committed next step like a scheduled callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must attempt discovery before asking for a requirement; skipping the hook and discovery questions gives the customer no reason to engage and makes it easy for them to dismiss the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"If there is a requirement, I will tell you, right?\", \"response\": \"Okay sir, no issue. I will share my WhatsApp number with you. If there is anything, please share it.\"}], \"call_summary\": \"The agent contacted a registered lead from an engineering company and immediately asked for a current requirement for MS sheets. The customer deflected, stating they would reach out if a need arose. The agent accepted this, offered to share his number via WhatsApp, and ended the call without performing any discovery or setting a concrete next step.\"}",
  "error": null,
  "latency_ms": 24550,
  "input_tokens": 2986,
  "output_tokens": 778,
  "created_at": "2026-09-25 10:54:15",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.717,
  "agent_talk_sec": 18.5,
  "customer_talk_sec": 7.3,
  "dead_air_sec": 61.2,
  "longest_monologue_sec": 6.4,
  "agent_wpm": 256.2,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 79,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575555761",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178575555761",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.56,
      "end_s": 1.86,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178575555761",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.36,
      "end_s": 4.5,
      "text_en": "Were you speaking from Jaysan Engineering and Consultant, sir?",
      "text_native": "Jaysan Engineering and Consultant से बोल रहे थे सर?"
    },
    {
      "ucid": "21112178575555761",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.6,
      "end_s": 5.0,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178575555761",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.3,
      "end_s": 5.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178575555761",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.2,
      "text_en": "Were you speaking from Jaysan Engineering and Consultant, sir?",
      "text_native": "Jaysan Engineering and Consultant से बोल रहे थे सर?"
    },
    {
      "ucid": "21112178575555761",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए ना।"
    },
    {
      "ucid": "21112178575555761",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 12.7,
      "text_en": "Uh sir, I am Aditya Pandey calling from the JSW One platform.",
      "text_native": "अह सर मैं आदित्य पांडे बोल रहा था JSW One platform से।"
    },
    {
      "ucid": "21112178575555761",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 13.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178575555761",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 17.8,
      "text_en": "Hello. Actually, you were registered on our platform for a long time, the call was regarding that, sir.",
      "text_native": "Hello. Actually आप हमारे platform पे registered थे बहुत time से, उसी के regarding call था सर।"
    },
    {
      "ucid": "21112178575555761",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 20.0,
      "text_en": "Currently, do you have any requirement for MS sheet, sir?",
      "text_native": "Currently कुछ है सर आपका MS sheet में requirement?"
    },
    {
      "ucid": "21112178575555761",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 20.9,
      "text_en": "HRCR...",
      "text_native": "HRCR..."
    },
    {
      "ucid": "21112178575555761",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 22.8,
      "text_en": "If there is a requirement, I will tell you, right?",
      "text_native": "Requirement रहेगा तो बताएंगे ना आपको।"
    },
    {
      "ucid": "21112178575555761",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 26.8,
      "text_en": "Uh okay. Right now, for the time being, there is nothing. If there is anything, I will let you know.",
      "text_native": "अह ठीक है। अभी फिलहाल तो कुछ नहीं है। कुछ रहेगा तो बताएगा।"
    },
    {
      "ucid": "21112178575555761",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 31.5,
      "text_en": "Okay sir, no issue. I will share my WhatsApp number with you. If there is anything, please share it.",
      "text_native": "ठीक है सर, कोई issue नहीं है। मैं आपको अपना WhatsApp number share कर देता हूं। कुछ रहा तो please share करिएगा ना।"
    },
    {
      "ucid": "21112178575555761",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178575555761",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178575555761",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook; instead, jumped directly to asking for a requirement."
    },
    {
      "ucid": "21112178575555761",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero discovery questions and instead went straight to qualification."
    },
    {
      "ucid": "21112178575555761",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done to make them relevant."
    },
    {
      "ucid": "21112178575555761",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Currently, do you have any requirement for MS sheet, sir?",
      "comment": "Agent successfully asked if a current requirement exists, though the customer deflected."
    },
    {
      "ucid": "21112178575555761",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will share my WhatsApp number with you. If there is anything, please share it.",
      "comment": "This is a passive closure, not a committed next step like a scheduled callback or quote."
    }
  ],
  "objections": [
    {
      "ucid": "21112178575555761",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "If there is a requirement, I will tell you, right?",
      "response": "Okay sir, no issue. I will share my WhatsApp number with you. If there is anything, please share it."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}