Call 21112178575498421 2026-08-03 · Sajal Bhaskar · 7:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 112 turns, clean transcript (2% inaudible) | Gujarati | 112 | supply_led (campaign_name:medium) |
Audio: clear: The customer speaks a heavy mix of Gujarati and Hindi, with a strong Gujarati accent and sentence structure. The agent speaks Hindi.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
lead_time_issue
Agent quoted a 4-5 day delivery timeline from Ahmedabad, but the customer required the material within 2-3 days.
customer wanted it 2-3 days;
we committed to 4-5 days
4 · Sentiment
the CUSTOMER
0.12
confidence high · +8/−5
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about payment terms and current supplier location, missing 4 of the 6 core discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Pitch (2-3 USPs)
[209s] AGENT: Sir, we have one or two in advance and there is a credit facility later on. And the material will come directly from the company.
Qualify
[12s] CUSTOMER: Right now, there is a requirement for 0.4 in GP. [121s] CUSTOMER: In this, there is probably a requirement of five tons... [250s] CUST
Summary
Customer has a 5-ton requirement for 0.4mm GP in Rajkot, needed in 2-3 days. They currently source this material at the same price the agent quoted (75-76/kg) but with 15 days credit. The agent offered material from Ahmedabad with a 4-5 day lead time and required advance payment. The call ended with the agent asking the customer to send an inquiry via WhatsApp.
Coaching
You are good at reacting to objections, but you need to lead the call by following the pitch structure; start with a proper opener and conduct discovery before trying to qualify a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to the requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | [18s] AGENT: Okay, will you pay this in advance? Do you do advance payments? [144s] AGENT: Okay, so you... you are taking the material from Rajkot itself? The agent only asked about payment terms and current supplier location, missing 4 of the 6 core discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | [209s] AGENT: Sir, we have one or two in advance and there is a credit facility later on. And the material will come directly from the company. In response to a price/credit objection, the agent correctly pitched the future credit facility and direct-from-company material quality. |
| SL5 Qualify | 2 | pass | – | 2.0 | [12s] CUSTOMER: Right now, there is a requirement for 0.4 in GP. [121s] CUSTOMER: In this, there is probably a requirement of five tons... [250s] CUSTOMER: Rajkot. The agent, with help from the customer, captured all necessary details: thickness (0.4), grade (GP 80GSM), quantity (5 tons), location (Rajkot), and required date (2-3 days). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | [242s] AGENT: ...I'll send the card, you send me an inquiry once. The agent did not commit to a next step, instead placing the onus on the customer to send an inquiry. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | [159s] CUSTOMER: You please see something in the rate, I am getting it at this rate, if I get some benefit then only I will take it from there, right? |
[242s] AGENT: Okay, I'll try once how much I can get it reduced. |
| incumbent_supplier | handled | [194s] CUSTOMER: Right now, at this rate, I am getting it from Rajkot and I am getting a credit of fifteen days. |
[209s] AGENT: Okay. Sir, we have one or two in advance and there is a credit facility later on. |
| send_price_will_think | handled | [194s] CUSTOMER: Okay, then I'll let you know. |
[198s] AGENT: No, so we also give credit, you must be getting credit at what, 24-25 percent interest? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.562 | 99.0s | 77.0s | 298.0s | 6.2s | 344.8 | 0 | 61 | 50 | 32 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello?
हॅलो?
customer
1.2s
Hello.
હેલો.
agent
1.9s
Yes, am I speaking with JSW Steel?
हां, JSW Steel से बात कर रहे हैं?
customer
3.4s
Yes.
હા.
agent
4.1s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्ते।
customer
6.1s
Hello, speak, speak.
નમસ્તે, બોલ્યો બોલ્યો.
agent
7.8s
Hello?
हॅलो?
customer
8.6s
Yes, speak.
હા બોલીએ.
agent
9.5s
Sir, I was asking about a requirement, is there any requirement for mild steel right now?
सर, ये रिक्वायरमेंट के बारे में पूछ रहा था, कोई रिक्वायरमेंट है अभी mild steel का?
customer
12.3s
Right now, there is a requirement for 0.4 in GP.
અભી 0.4 મેં રિક્વાયરમેન્ટ હૈ જીપી મેં.
agent
14.7s
0.4.
customer
15.5s
Yes, GP.
હા, જીપી.
agent
16.4s
Hmm, one second.
हम्म, एक सेकंड।
agent
17.7s
Okay, will you pay this in advance? Do you do advance payments?
ठीक है, ये एडवांस में पे कर देंगे? एडवांस चलता है आपका?
agent
19.4s
We work on advance, sir, advance.
एडवांस चलता है सर, एडवांस।
customer
21.1s
We don't do advance right now, right now it's on credit.
એડવાન્સ અભી નહિ ચલતા હૈ, અભી તો ક્રેડિટ મેં
agent
23.4s
Okay. By the way, if everything goes well, will you pay in advance for the first two orders, sir? Because we only work on advance.
अच्छा। वैसे तो अगर सब कुछ सही रहता है तो एडवांस में पे कर देंगे सर शुरुआत के दो ऑर्डर्स? क्योंकि हमारा एडवांस में ही रहता है।
customer
27.8s
Where is your office?
આપકા ઓફિસ કિધર આયા?
agent
29.2s
In Mumbai, Mumbai head office.
मुंबई में, मुंबई हेड ऑफिस।
customer
30.7s
Mumbai.
મુંબઈ.
agent
31.1s
I will send the card and everything.
मैं कार्ड वगेरा सब भेज दूंगा।
agent
32.4s
Yes, I will send the card and everything, there's no issue with that.
हां, मैं कार्ड वगेरा सब भेज दूंगा, उसका कोई इशू नहीं है।
customer
34.5s
You tell me its rate, I'll see about that, if possible I can do the advance too.
આપ ઇસકા રેટ તો બતાઈએ, વો તો મેં દેખ લેતા હું, એડવાન્સ હો સકે તો કર ભી સકતા હું.
agent
38.1s
Hmm, the rate, one second, let me check. Please stay on the line.
हम्म, रेट एक सेकंड मैं चेक कर लेता हूं। लाइन पे रहिए।
customer
40.2s
0.4.
customer
41.3s
Will it be 1250, 1260 or will it be 1250 only?
1250, 1260 આવશે કે 1250 જ આવશે?
agent
43.8s
80 GSM [inaudible]
customer
45.0s
Yes?
હા?
agent
45.8s
It's in 80 GSM, right? In 80 GSM?
80 GSM में है ना? 80 GSM में?
agent
47.4s
In GP, what is the coating grade?
GP में coating grade कौनसा है?
customer
48.9s
Which one?
કોનસા?
agent
49.6s
Hello?
हॅलो?
agent
50.0s
In GP, what is the coating grade?
GP में coating grade कौनसा है?
customer
51.7s
What all coating grades are available?
કોટીંગ ગ્રેડ કોનસા કોનસા વાલા આતા હૈ?
agent
53.6s
There is 80 GSM, there is 120 GSM.
80 GSM होता है, 120 GSM होता है।
customer
55.5s
80, the 80 one.
80, 80 વાલા.
agent
56.8s
One second.
एक सेकंड।
agent
58.2s
Hmm.
हम्म।
agent
101.0s
GP
agent
102.6s
Hmm.
हम्म।
agent
104.0s
It's that, it's going for between 75, 76.
वही है, ये 75, 76 के बीच में चल रहा है।
customer
106.5s
75?
agent
107.2s
It's going for between 75 and 76, I'm telling you for sheet.
75 से 76 के बीच में चल रहा है, sheet का बता रहा हूं।
customer
109.5s
Yes.
હા.
agent
109.8s
With loading.
लोडिंग के साथ।
customer
111.0s
With loading, 76, 75.
લોડિંગ કે સાથ, 76, 75.
agent
112.9s
Yes, it's going for something in between, it will come in four-five days, I will give it from Ahmedabad.
हां, इसके बीच में चल रहा है, ये चार-पांच दिन में आएगा, अहमदाबाद से दूंगा।
customer
115.8s
Ahmedabad... I said 0.4.
અમદાવાદ તો 0.4 બોલા હો મૈને.
agent
117.6s
Yes, 0.4. It will cost that much only, around 75 and 76.
हां, 0.4 उतना ही पड़ेगा, 75 और 76 के अराउंड ही पड़ेगा।
customer
120.7s
In this, there is probably a requirement of five tons, please check something for one. Right now I am buying in Rajkot, so I am getting it at that price.
ઇસમે શાયદ વો પાંચ ટન કા રિક્વાયરમેન્ટ હૈ, એક મેં દેખ લીજીએ આપ કુછ. અભી મેં રાજકોટ મેં લે રહા હું તો ઉસ ભાવ સે તો મેરે કો મિલ રહા હૈ.
agent
125.3s
At what price are you getting it in Rajkot?
कितने भाव से मिल रहा है राजकोट में?
customer
127.3s
In Rajkot, right now I am getting...
રાજકોટ મેં અભી મેરે કો...
customer
129.4s
I am getting it for 76.
76 મેં મિલ રહા હૈ.
agent
131.4s
For 76?
76 में?
customer
132.3s
Yes.
હા.
agent
132.8s
So, one second, I can give it to you from there in Ahmedabad, I can give it from Ahmedabad. So you will incur freight charges.
तो, एक सेकंड, मैं वहां से दे सकता हूं आपको अहमदाबाद में, अहमदाबाद से दे सकता हूं। तो आपको भाड़ा पड़ जाएगा।
agent
136.4s
That's what I'm saying, 75, 76.
वही मैं बता रहा हूं 75, 76
customer
137.8s
I have a requirement of five tons, freight is not an issue, 1250, 2500, 220, you have a cutting machine, right? The sheet you will... will you cut it from the coil or give a packet?
મેરે કો પાંચ ટન કા રિક્વાયરમેન્ટ હૈ, ભાડા કા તો કોઈ દિક્કત નહિ હૈ, 1250, 2500, 220, આપકે પાસ કટિંગ મશીન હૈ ના? શીટ તો આપ મેરે કો કોઈલ મેં સે કટ કરેંગે કે પેકેટ દેંગે?
agent
144.0s
Okay, so you... you are taking the material from Rajkot itself?
अच्छा, तो आपको राजकोट से ही मटेरियल, आप राजकोट से ही मटेरियल ले रहे हो?
customer
146.7s
Right now I am taking it from Rajkot only.
અભી તો રાજકોટ સે હી લે રહા હું.
agent
148.5s
So that's the thing, Ahmedabad is 220 kilometers away. So you will have to pay a bit more for freight, meaning transportation.
तो वही है, 220 किलोमीटर अहमदाबाद है। तो आपको थोड़ा फ्रेट ज्यादा पड़ जाएगा, मतलब ट्रांसपोर्टेशन।
customer
152.1s
Transportation will cost one rupee, I know that.
એક રૂપિયા પડેગા ટ્રાન્સપોર્ટેશન, યે તો મેરે કો પતા હૈ.
agent
154.5s
So consider it one to one and a half rupees. If you want, you can arrange your own transport, your own transporter from Ahmedabad.
तो एक से डेढ़ रुपए तक मान लो आप। आप चाहो तो अपना ट्रांसपोर्ट, अपना ट्रांसपोर्टर भी अरेंज कर सकते हो अहमदाबाद से।
customer
159.0s
You please see something in the rate, I am getting it at this rate, if I get some benefit then only I will take it from there, right? You didn't understand, about giving advance.
આપ રેટ મેં આપ કુછ દેખ લીજીએ, ઇસ રેટ સે મિલ રહા હૈ, મેરે કો કુછ ફાયદા હોગા તો મેં ઉધર સે લુંગા ના, આપ સમજે નહિ, એડવાન્સ દેને કો
agent
163.4s
Okay, by when do you need the material?
ठीक है, कब तक चाहिए मटेरियल आपको?
customer
164.9s
I have this requirement of five tons right now.
યે મેરે કો રિક્વાયરમેન્ટ હી હૈ પાંચ ટન કા અભી.
agent
166.7s
No, by when do you want the material delivery?
नहीं, मटेरियल डिलीवरी कब तक चाह रहे हैं?
customer
168.3s
That will be fine in two-three days.
એ તો દો-તીન દિન મેં ચલેગા.
agent
170.2s
Okay, it's about advance, right? You will do advance for the initial orders, right?
ठीक है, एडवांस का है ना? एडवांस का कर देंगे ना शुरुआत के ऑर्डर्स?
customer
173.1s
That is fine, so you tell the correct rate, I will come to you once or you can come here to our workshop and [inaudible]
વો તો ઠીક હૈ તો આપ રેટ સહી બતાઈએ, મેં એક બાર આપકે પાસ આ જાતા હું યા આપ ઇધર આ જાઈએ હમારા વર્કશોપ ઓર [inaudible]
agent
177.8s
Sir, I won't be able to come there, I am speaking from the Mumbai head office. You can come to Mumbai and talk.
सर, मैं उधर तो नहीं आ पाऊंगा, मैं मुंबई हेड ऑफिस से बात कर रहा हूं। मुंबई आ के बात कर सकते हैं।
customer
181.2s
Yes.
હા.
agent
182.0s
Yes?
हां?
customer
182.6s
In the rate, for me, any
રેટ મેં મેરે કો કોઈ
agent
183.8s
Hello?
हॅलो?
customer
184.6s
Yes, I will make the advance payment, what will be the rate in that? Will it be this same rate or will it be less?
હા, એડવાન્સ પેમેન્ટ કર દુંગા, ઉસમે રેટ ક્યા રહેગા? યહી રેટ રહેગા કી કમ રહેગા?
agent
187.4s
It will be at the market operating price, as I told you, I had generally said 75, 76. This is the market operating price, the rate will be this much only. Around this.
मार्केट ऑपरेटिंग प्राइस पे रहेगा, जैसे बताया ना 75, 76 जनरली बताया था। मार्केट ऑपरेटिंग प्राइस ही है ये, इतना ही रहेगा रेट। इसके आस पास ही।
customer
192.6s
Hmm.
હં.
customer
193.6s
Okay, then I'll let you know. Right now, at this rate, I am getting it from Rajkot and I am getting a credit of fifteen days.
ઠીક હૈ, તો મેં બતાતા હું. અભી મેરે કો ઇસ રેટ મેં તો રાજકોટ સે મિલ રહા હૈ ઔર ક્રેડિટ મિલ રહા હૈ પંદરહ દિન કા.
agent
197.7s
Yes, yes.
हां हां।
agent
198.5s
No, so we also give credit, you must be getting credit at what, 24-25 percent interest?
नहीं, तो वैसे क्रेडिट तो हम भी दे देते हैं, आपको क्रेडिट मिल रहा होगा कितना, 24-25 परसेंट इंटरेस्ट पे?
customer
202.4s
Hello?
હેલો?
agent
203.1s
Yes.
हां।
agent
203.7s
You must be getting credit at 24-25 percent interest, right?
आपको 24-25 परसेंट मिल रहा होगा ना इंटरेस्ट पे क्रेडिट?
customer
205.8s
No, no.
નહિ નહિ.
customer
206.8s
No interest, whatever the price is, that's the price.
કોઈ ઇન્ટરેસ્ટ નહિ, જો ભાવ રહેગા વો ભાવ હી.
agent
208.8s
Okay. Sir, we have one or two in advance and there is a credit facility later on. And the material will come directly from the company. So you tell me, accordingly you are also registered, so do one transaction with JSW.
अच्छा। हमारा सर एक दो एडवांस रहता है और क्रेडिट फैसिलिटी भी है आगे जाकर। और डायरेक्ट कंपनी से मटेरियल आएगा। तो आप बताओ, उस हिसाब से आपका रजिस्टर्ड भी है, तो आप कर लो एक बार ट्रांजैक्शन JSW से।
customer
215.1s
Who in Rajkot? Do you have a dealership in Rajkot at any place?
આપ રાજકોટ મેં કોન? આપકા ડીલરશીપ રાજકોટ મેં હૈ કોઈ જગહ?
agent
217.5s
No, not in Rajkot, we supply from Ahmedabad.
नहीं, राजकोट में नहीं है, अहमदाबाद से देते हैं।
customer
219.3s
In Rajkot, you are not giving to the Trisha people?
રાજકોટ મેં ત્રિશા વાલો કો નહિ દે રહે આપ?
agent
221.8s
To whom?
किसको?
customer
222.5s
Trisha Private Limited.
ત્રિશા પ્રાઇવેટ લિમિટેડ.
agent
224.0s
Which name? Hello? Which one?
कौनसा नाम? हॅलो? कौनसा?
customer
225.4s
Trisha.
ત્રિશા.
agent
226.2s
Spelling?
स्पेलिंग?
customer
227.1s
Trisha Private Limited, it comes in Rajkot.
ત્રિશા પ્રાઇવેટ લિમિટેડ, રાજકોટ મેં આતા હૈ ઉસકા.
agent
229.3s
Trisha... I'll have to check, we don't supply to them, sir.
त्रिशा... देखना होगा, हम नहीं देते उसको सर।
agent
232.4s
We get it done from Ahmedabad only.
हम अहमदाबाद से ही करवाते हैं।
customer
233.5s
Hmm.
હં.
agent
234.0s
If you can take the material from Ahmedabad, sir, then we can, I mean, work it out.
आप अहमदाबाद से ले सकते हो मटेरियल सर, तो मतलब कर सकते हैं वर्कआउट।
customer
236.7s
I can do it from Ahmedabad, you didn't understand my point, if there is some compromise in the rate, then I will go to Ahmedabad to take it, otherwise I am already getting it here in Rajkot.
અમદાવાદ સે કર સકતે હૈ, આપ મેરી બાત નહિ સમજે, મેરે કો કોઈ રેટ મેં કોમ્પ્રોમાઈઝ હોગા તો મેં અમદાવાદ લેને જાઉંગા વરના ઇધર રાજકોટ મેં મેરે કો મિલ હી રહા હૈ.
agent
242.0s
Okay, I'll try once how much I can get it reduced. You once, I'll send the card, you send me an inquiry once. Where, you need delivery in Rajkot?
ठीक है, मैं एक बार ट्राई करता हूं कि कितना कम करा सकता हूं। आप एक बार, मैं कार्ड भेज देता हूं, आप एक बार मेरे को इंक्वायरी भेज दीजिए। कहां, राजकोट में चाहिए डिलीवरी?
customer
246.7s
Yes, send a 'hi', I will send it tomorrow.
હા, હાઈ કરકે ભેજીએ, મેં ભેજ દેગા કલ.
agent
248.9s
One second. What is the location?
एक सेकंड। लोकेशन क्या है?
customer
250.2s
Rajkot.
રાજકોટ.
agent
252.0s
360004?
customer
253.4s
Location 360004.
લોકેશન 360004.
agent
255.4s
360004.
agent
256.8s
360004. Is this the pin code?
360004. यही है पिन कोड?
customer
259.0s
Yes. I will share the pin code and all with you, okay.
હા. મેં આપકો પિન કોડ સબ શેર કરતા હું, ચલો.
agent
261.2s
Okay, okay, okay.
ठीक है, ठीक है, ओके।
unknown
262.5s
[crosstalk]