{
  "ucid": "21112178575498421",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 16:33:04",
  "end_time": "1899-12-30 16:40:58",
  "duration_sec": 474,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa0d17f99dacf34c909a428fce26d4095.mp3",
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  "audio_bytes": 1310040,
  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 436.68,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello?   (हॅलो?)\n[1s] CUSTOMER: Hello.   (હેલો.)\n[2s] AGENT: Yes, am I speaking with JSW Steel?   (हां, JSW Steel से बात कर रहे हैं?)\n[3s] CUSTOMER: Yes.   (હા.)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्ते।)\n[6s] CUSTOMER: Hello, speak, speak.   (નમસ્તે, બોલ્યો બોલ્યો.)\n[8s] AGENT: Hello?   (हॅलो?)\n[9s] CUSTOMER: Yes, speak.   (હા બોલીએ.)\n[10s] AGENT: Sir, I was asking about a requirement, is there any requirement for mild steel right now?   (सर, ये रिक्वायरमेंट के बारे में पूछ रहा था, कोई रिक्वायरमेंट है अभी mild steel का?)\n[12s] CUSTOMER: Right now, there is a requirement for 0.4 in GP.   (અભી 0.4 મેં રિક્વાયરમેન્ટ હૈ જીપી મેં.)\n[15s] AGENT: 0.4.\n[16s] CUSTOMER: Yes, GP.   (હા, જીપી.)\n[16s] AGENT: Hmm, one second.   (हम्म, एक सेकंड।)\n[18s] AGENT: Okay, will you pay this in advance? Do you do advance payments?   (ठीक है, ये एडवांस में पे कर देंगे? एडवांस चलता है आपका?)\n[19s] AGENT: We work on advance, sir, advance.   (एडवांस चलता है सर, एडवांस।)\n[21s] CUSTOMER: We don't do advance right now, right now it's on credit.   (એડવાન્સ અભી નહિ ચલતા હૈ, અભી તો ક્રેડિટ મેં)\n[23s] AGENT: Okay. By the way, if everything goes well, will you pay in advance for the first two orders, sir? Because we only work on advance.   (अच्छा। वैसे तो अगर सब कुछ सही रहता है तो एडवांस में पे कर देंगे सर शुरुआत के दो ऑर्डर्स? क्योंकि हमारा एडवांस में ही रहता है।)\n[28s] CUSTOMER: Where is your office?   (આપકા ઓફિસ કિધર આયા?)\n[29s] AGENT: In Mumbai, Mumbai head office.   (मुंबई में, मुंबई हेड ऑफिस।)\n[31s] CUSTOMER: Mumbai.   (મુંબઈ.)\n[31s] AGENT: I will send the card and everything.   (मैं कार्ड वगेरा सब भेज दूंगा।)\n[32s] AGENT: Yes, I will send the card and everything, there's no issue with that.   (हां, मैं कार्ड वगेरा सब भेज दूंगा, उसका कोई इशू नहीं है।)\n[34s] CUSTOMER: You tell me its rate, I'll see about that, if possible I can do the advance too.   (આપ ઇસકા રેટ તો બતાઈએ, વો તો મેં દેખ લેતા હું, એડવાન્સ હો સકે તો કર ભી સકતા હું.)\n[38s] AGENT: Hmm, the rate, one second, let me check. Please stay on the line.   (हम्म, रेट एक सेकंड मैं चेक कर लेता हूं। लाइन पे रहिए।)\n[40s] CUSTOMER: 0.4.\n[41s] CUSTOMER: Will it be 1250, 1260 or will it be 1250 only?   (1250, 1260 આવશે કે 1250 જ આવશે?)\n[44s] AGENT: 80 GSM [inaudible]\n[45s] CUSTOMER: Yes?   (હા?)\n[46s] AGENT: It's in 80 GSM, right? In 80 GSM?   (80 GSM में है ना? 80 GSM में?)\n[47s] AGENT: In GP, what is the coating grade?   (GP में coating grade कौनसा है?)\n[49s] CUSTOMER: Which one?   (કોનસા?)\n[50s] AGENT: Hello?   (हॅलो?)\n[50s] AGENT: In GP, what is the coating grade?   (GP में coating grade कौनसा है?)\n[52s] CUSTOMER: What all coating grades are available?   (કોટીંગ ગ્રેડ કોનસા કોનસા વાલા આતા હૈ?)\n[54s] AGENT: There is 80 GSM, there is 120 GSM.   (80 GSM होता है, 120 GSM होता है।)\n[56s] CUSTOMER: 80, the 80 one.   (80, 80 વાલા.)\n[57s] AGENT: One second.   (एक सेकंड।)\n[58s] AGENT: Hmm.   (हम्म।)\n[101s] AGENT: GP\n[103s] AGENT: Hmm.   (हम्म।)\n[104s] AGENT: It's that, it's going for between 75, 76.   (वही है, ये 75, 76 के बीच में चल रहा है।)\n[106s] CUSTOMER: 75?\n[107s] AGENT: It's going for between 75 and 76, I'm telling you for sheet.   (75 से 76 के बीच में चल रहा है, sheet का बता रहा हूं।)\n[110s] CUSTOMER: Yes.   (હા.)\n[110s] AGENT: With loading.   (लोडिंग के साथ।)\n[111s] CUSTOMER: With loading, 76, 75.   (લોડિંગ કે સાથ, 76, 75.)\n[113s] AGENT: Yes, it's going for something in between, it will come in four-five days, I will give it from Ahmedabad.   (हां, इसके बीच में चल रहा है, ये चार-पांच दिन में आएगा, अहमदाबाद से दूंगा।)\n[116s] CUSTOMER: Ahmedabad... I said 0.4.   (અમદાવાદ તો 0.4 બોલા હો મૈને.)\n[118s] AGENT: Yes, 0.4. It will cost that much only, around 75 and 76.   (हां, 0.4 उतना ही पड़ेगा, 75 और 76 के अराउंड ही पड़ेगा।)\n[121s] CUSTOMER: In this, there is probably a requirement of five tons, please check something for one. Right now I am buying in Rajkot, so I am getting it at that price.   (ઇસમે શાયદ વો પાંચ ટન કા રિક્વાયરમેન્ટ હૈ, એક મેં દેખ લીજીએ આપ કુછ. અભી મેં રાજકોટ મેં લે રહા હું તો ઉસ ભાવ સે તો મેરે કો મિલ રહા હૈ.)\n[125s] AGENT: At what price are you getting it in Rajkot?   (कितने भाव से मिल रहा है राजकोट में?)\n[127s] CUSTOMER: In Rajkot, right now I am getting...   (રાજકોટ મેં અભી મેરે કો...)\n[129s] CUSTOMER: I am getting it for 76.   (76 મેં મિલ રહા હૈ.)\n[131s] AGENT: For 76?   (76 में?)\n[132s] CUSTOMER: Yes.   (હા.)\n[133s] AGENT: So, one second, I can give it to you from there in Ahmedabad, I can give it from Ahmedabad. So you will incur freight charges.   (तो, एक सेकंड, मैं वहां से दे सकता हूं आपको अहमदाबाद में, अहमदाबाद से दे सकता हूं। तो आपको भाड़ा पड़ जाएगा।)\n[136s] AGENT: That's what I'm saying, 75, 76.   (वही मैं बता रहा हूं 75, 76)\n[138s] CUSTOMER: I have a requirement of five tons, freight is not an issue, 1250, 2500, 220, you have a cutting machine, right? The sheet you will... will you cut it from the coil or give a packet?   (મેરે કો પાંચ ટન કા રિક્વાયરમેન્ટ હૈ, ભાડા કા તો કોઈ દિક્કત નહિ હૈ, 1250, 2500, 220, આપકે પાસ કટિંગ મશીન હૈ ના? શીટ તો આપ મેરે કો કોઈલ મેં સે કટ કરેંગે કે પેકેટ દેંગે?)\n[144s] AGENT: Okay, so you... you are taking the material from Rajkot itself?   (अच्छा, तो आपको राजकोट से ही मटेरियल, आप राजकोट से ही मटेरियल ले रहे हो?)\n[147s] CUSTOMER: Right now I am taking it from Rajkot only.   (અભી તો રાજકોટ સે હી લે રહા હું.)\n[148s] AGENT: So that's the thing, Ahmedabad is 220 kilometers away. So you will have to pay a bit more for freight, meaning transportation.   (तो वही है, 220 किलोमीटर अहमदाबाद है। तो आपको थोड़ा फ्रेट ज्यादा पड़ जाएगा, मतलब ट्रांसपोर्टेशन।)\n[152s] CUSTOMER: Transportation will cost one rupee, I know that.   (એક રૂપિયા પડેગા ટ્રાન્સપોર્ટેશન, યે તો મેરે કો પતા હૈ.)\n[154s] AGENT: So consider it one to one and a half rupees. If you want, you can arrange your own transport, your own transporter from Ahmedabad.   (तो एक से डेढ़ रुपए तक मान लो आप। आप चाहो तो अपना ट्रांसपोर्ट, अपना ट्रांसपोर्टर भी अरेंज कर सकते हो अहमदाबाद से।)\n[159s] CUSTOMER: You please see something in the rate, I am getting it at this rate, if I get some benefit then only I will take it from there, right? You didn't understand, about giving advance.   (આપ રેટ મેં આપ કુછ દેખ લીજીએ, ઇસ રેટ સે મિલ રહા હૈ, મેરે કો કુછ ફાયદા હોગા તો મેં ઉધર સે લુંગા ના, આપ સમજે નહિ, એડવાન્સ દેને કો)\n[163s] AGENT: Okay, by when do you need the material?   (ठीक है, कब तक चाहिए मटेरियल आपको?)\n[165s] CUSTOMER: I have this requirement of five tons right now.   (યે મેરે કો રિક્વાયરમેન્ટ હી હૈ પાંચ ટન કા અભી.)\n[167s] AGENT: No, by when do you want the material delivery?   (नहीं, मटेरियल डिलीवरी कब तक चाह रहे हैं?)\n[168s] CUSTOMER: That will be fine in two-three days.   (એ તો દો-તીન દિન મેં ચલેગા.)\n[170s] AGENT: Okay, it's about advance, right? You will do advance for the initial orders, right?   (ठीक है, एडवांस का है ना? एडवांस का कर देंगे ना शुरुआत के ऑर्डर्स?)\n[173s] CUSTOMER: That is fine, so you tell the correct rate, I will come to you once or you can come here to our workshop and [inaudible]   (વો તો ઠીક હૈ તો આપ રેટ સહી બતાઈએ, મેં એક બાર આપકે પાસ આ જાતા હું યા આપ ઇધર આ જાઈએ હમારા વર્કશોપ ઓર [inaudible])\n[178s] AGENT: Sir, I won't be able to come there, I am speaking from the Mumbai head office. You can come to Mumbai and talk.   (सर, मैं उधर तो नहीं आ पाऊंगा, मैं मुंबई हेड ऑफिस से बात कर रहा हूं। मुंबई आ के बात कर सकते हैं।)\n[181s] CUSTOMER: Yes.   (હા.)\n[182s] AGENT: Yes?   (हां?)\n[183s] CUSTOMER: In the rate, for me, any   (રેટ મેં મેરે કો કોઈ)\n[184s] AGENT: Hello?   (हॅलो?)\n[185s] CUSTOMER: Yes, I will make the advance payment, what will be the rate in that? Will it be this same rate or will it be less?   (હા, એડવાન્સ પેમેન્ટ કર દુંગા, ઉસમે રેટ ક્યા રહેગા? યહી રેટ રહેગા કી કમ રહેગા?)\n[187s] AGENT: It will be at the market operating price, as I told you, I had generally said 75, 76. This is the market operating price, the rate will be this much only. Around this.   (मार्केट ऑपरेटिंग प्राइस पे रहेगा, जैसे बताया ना 75, 76 जनरली बताया था। मार्केट ऑपरेटिंग प्राइस ही है ये, इतना ही रहेगा रेट। इसके आस पास ही।)\n[193s] CUSTOMER: Hmm.   (હં.)\n[194s] CUSTOMER: Okay, then I'll let you know. Right now, at this rate, I am getting it from Rajkot and I am getting a credit of fifteen days.   (ઠીક હૈ, તો મેં બતાતા હું. અભી મેરે કો ઇસ રેટ મેં તો રાજકોટ સે મિલ રહા હૈ ઔર ક્રેડિટ મિલ રહા હૈ પંદરહ દિન કા.)\n[198s] AGENT: Yes, yes.   (हां हां।)\n[198s] AGENT: No, so we also give credit, you must be getting credit at what, 24-25 percent interest?   (नहीं, तो वैसे क्रेडिट तो हम भी दे देते हैं, आपको क्रेडिट मिल रहा होगा कितना, 24-25 परसेंट इंटरेस्ट पे?)\n[202s] CUSTOMER: Hello?   (હેલો?)\n[203s] AGENT: Yes.   (हां।)\n[204s] AGENT: You must be getting credit at 24-25 percent interest, right?   (आपको 24-25 परसेंट मिल रहा होगा ना इंटरेस्ट पे क्रेडिट?)\n[206s] CUSTOMER: No, no.   (નહિ નહિ.)\n[207s] CUSTOMER: No interest, whatever the price is, that's the price.   (કોઈ ઇન્ટરેસ્ટ નહિ, જો ભાવ રહેગા વો ભાવ હી.)\n[209s] AGENT: Okay. Sir, we have one or two in advance and there is a credit facility later on. And the material will come directly from the company. So you tell me, accordingly you are also registered, so do one transaction with JSW.   (अच्छा। हमारा सर एक दो एडवांस रहता है और क्रेडिट फैसिलिटी भी है आगे जाकर। और डायरेक्ट कंपनी से मटेरियल आएगा। तो आप बताओ, उस हिसाब से आपका रजिस्टर्ड भी है, तो आप कर लो एक बार ट्रांजैक्शन JSW से।)\n[215s] CUSTOMER: Who in Rajkot? Do you have a dealership in Rajkot at any place?   (આપ રાજકોટ મેં કોન? આપકા ડીલરશીપ રાજકોટ મેં હૈ કોઈ જગહ?)\n[218s] AGENT: No, not in Rajkot, we supply from Ahmedabad.   (नहीं, राजकोट में नहीं है, अहमदाबाद से देते हैं।)\n[219s] CUSTOMER: In Rajkot, you are not giving to the Trisha people?   (રાજકોટ મેં ત્રિશા વાલો કો નહિ દે રહે આપ?)\n[222s] AGENT: To whom?   (किसको?)\n[222s] CUSTOMER: Trisha Private Limited.   (ત્રિશા પ્રાઇવેટ લિમિટેડ.)\n[224s] AGENT: Which name? Hello? Which one?   (कौनसा नाम? हॅलो? कौनसा?)\n[225s] CUSTOMER: Trisha.   (ત્રિશા.)\n[226s] AGENT: Spelling?   (स्पेलिंग?)\n[227s] CUSTOMER: Trisha Private Limited, it comes in Rajkot.   (ત્રિશા પ્રાઇવેટ લિમિટેડ, રાજકોટ મેં આતા હૈ ઉસકા.)\n[229s] AGENT: Trisha... I'll have to check, we don't supply to them, sir.   (त्रिशा... देखना होगा, हम नहीं देते उसको सर।)\n[232s] AGENT: We get it done from Ahmedabad only.   (हम अहमदाबाद से ही करवाते हैं।)\n[234s] CUSTOMER: Hmm.   (હં.)\n[234s] AGENT: If you can take the material from Ahmedabad, sir, then we can, I mean, work it out.   (आप अहमदाबाद से ले सकते हो मटेरियल सर, तो मतलब कर सकते हैं वर्कआउट।)\n[237s] CUSTOMER: I can do it from Ahmedabad, you didn't understand my point, if there is some compromise in the rate, then I will go to Ahmedabad to take it, otherwise I am already getting it here in Rajkot.   (અમદાવાદ સે કર સકતે હૈ, આપ મેરી બાત નહિ સમજે, મેરે કો કોઈ રેટ મેં કોમ્પ્રોમાઈઝ હોગા તો મેં અમદાવાદ લેને જાઉંગા વરના ઇધર રાજકોટ મેં મેરે કો મિલ હી રહા હૈ.)\n[242s] AGENT: Okay, I'll try once how much I can get it reduced. You once, I'll send the card, you send me an inquiry once. Where, you need delivery in Rajkot?   (ठीक है, मैं एक बार ट्राई करता हूं कि कितना कम करा सकता हूं। आप एक बार, मैं कार्ड भेज देता हूं, आप एक बार मेरे को इंक्वायरी भेज दीजिए। कहां, राजकोट में चाहिए डिलीवरी?)\n[247s] CUSTOMER: Yes, send a 'hi', I will send it tomorrow.   (હા, હાઈ કરકે ભેજીએ, મેં ભેજ દેગા કલ.)\n[249s] AGENT: One second. What is the location?   (एक सेकंड। लोकेशन क्या है?)\n[250s] CUSTOMER: Rajkot.   (રાજકોટ.)\n[252s] AGENT: 360004?\n[253s] CUSTOMER: Location 360004.   (લોકેશન 360004.)\n[255s] AGENT: 360004.\n[257s] AGENT: 360004. Is this the pin code?   (360004. यही है पिन कोड?)\n[259s] CUSTOMER: Yes. I will share the pin code and all with you, okay.   (હા. મેં આપકો પિન કોડ સબ શેર કરતા હું, ચલો.)\n[261s] AGENT: Okay, okay, okay.   (ठीक है, ठीक है, ओके।)\n[262s] UNKNOWN: [crosstalk]",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
  "turn_count": 112,
  "connected": 1,
  "audio_notes": "clear: The customer speaks a heavy mix of Gujarati and Hindi, with a strong Gujarati accent and sentence structure. The agent speaks Hindi.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "112 turns, clean transcript (2% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You are good at reacting to objections, but you need to lead the call by following the pitch structure; start with a proper opener and conduct discovery before trying to qualify a requirement.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "lead_time_issue",
  "supply_details": "Agent quoted a 4-5 day delivery timeline from Ahmedabad, but the customer required the material within 2-3 days.",
  "customer_req_date": "2-3 days",
  "agent_committed_date": "4-5 days",
  "call_summary": "Customer has a 5-ton requirement for 0.4mm GP in Rajkot, needed in 2-3 days. They currently source this material at the same price the agent quoted (75-76/kg) but with 15 days credit. The agent offered material from Ahmedabad with a 4-5 day lead time and required advance payment. The call ended with the agent asking the customer to send an inquiry via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to the requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"[18s] AGENT: Okay, will you pay this in advance? Do you do advance payments? [144s] AGENT: Okay, so you... you are taking the material from Rajkot itself?\", \"comment\": \"The agent only asked about payment terms and current supplier location, missing 4 of the 6 core discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[209s] AGENT: Sir, we have one or two in advance and there is a credit facility later on. And the material will come directly from the company.\", \"comment\": \"In response to a price/credit objection, the agent correctly pitched the future credit facility and direct-from-company material quality.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[12s] CUSTOMER: Right now, there is a requirement for 0.4 in GP. [121s] CUSTOMER: In this, there is probably a requirement of five tons... [250s] CUSTOMER: Rajkot.\", \"comment\": \"The agent, with help from the customer, captured all necessary details: thickness (0.4), grade (GP 80GSM), quantity (5 tons), location (Rajkot), and required date (2-3 days).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[242s] AGENT: ...I'll send the card, you send me an inquiry once.\", \"comment\": \"The agent did not commit to a next step, instead placing the onus on the customer to send an inquiry.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You are good at reacting to objections, but you need to lead the call by following the pitch structure; start with a proper opener and conduct discovery before trying to qualify a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"lead_time_issue\", \"supply_details\": \"Agent quoted a 4-5 day delivery timeline from Ahmedabad, but the customer required the material within 2-3 days.\", \"customer_req_date\": \"2-3 days\", \"agent_committed_date\": \"4-5 days\", \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"[159s] CUSTOMER: You please see something in the rate, I am getting it at this rate, if I get some benefit then only I will take it from there, right?\", \"response\": \"[242s] AGENT: Okay, I'll try once how much I can get it reduced.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"[194s] CUSTOMER: Right now, at this rate, I am getting it from Rajkot and I am getting a credit of fifteen days.\", \"response\": \"[209s] AGENT: Okay. Sir, we have one or two in advance and there is a credit facility later on.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"[194s] CUSTOMER: Okay, then I'll let you know.\", \"response\": \"[198s] AGENT: No, so we also give credit, you must be getting credit at what, 24-25 percent interest?\"}], \"call_summary\": \"Customer has a 5-ton requirement for 0.4mm GP in Rajkot, needed in 2-3 days. They currently source this material at the same price the agent quoted (75-76/kg) but with 15 days credit. The agent offered material from Ahmedabad with a 4-5 day lead time and required advance payment. The call ended with the agent asking the customer to send an inquiry via WhatsApp.\"}",
  "error": null,
  "latency_ms": 66016,
  "input_tokens": 6972,
  "output_tokens": 1252,
  "created_at": "2026-09-25 11:03:11",
  "sentiment": "neutral",
  "sentiment_score": 0.116,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 5,
  "lex_hits": 17,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.562,
  "agent_talk_sec": 99.0,
  "customer_talk_sec": 77.0,
  "dead_air_sec": 298.0,
  "longest_monologue_sec": 6.2,
  "agent_wpm": 344.8,
  "interruptions": 0,
  "agent_turns": 61,
  "customer_turns": 50,
  "discovery_qs": 32,
  "words_agent": 569,
  "words_customer": 430,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575498421",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.47,
      "end_s": 0.91,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.2,
      "end_s": 1.6,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178575498421",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 3.1,
      "text_en": "Yes, am I speaking with JSW Steel?",
      "text_native": "हां, JSW Steel से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.38,
      "end_s": 3.64,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 5.8,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्ते।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.08,
      "end_s": 7.08,
      "text_en": "Hello, speak, speak.",
      "text_native": "નમસ્તે, બોલ્યો બોલ્યો."
    },
    {
      "ucid": "21112178575498421",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 8.16,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.2,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલીએ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 11.9,
      "text_en": "Sir, I was asking about a requirement, is there any requirement for mild steel right now?",
      "text_native": "सर, ये रिक्वायरमेंट के बारे में पूछ रहा था, कोई रिक्वायरमेंट है अभी mild steel का?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 9,
      "speaker": "customer",
      "start_s": 12.3,
      "end_s": 14.3,
      "text_en": "Right now, there is a requirement for 0.4 in GP.",
      "text_native": "અભી 0.4 મેં રિક્વાયરમેન્ટ હૈ જીપી મેં."
    },
    {
      "ucid": "21112178575498421",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.7,
      "end_s": 15.2,
      "text_en": "0.4.",
      "text_native": "0.4."
    },
    {
      "ucid": "21112178575498421",
      "idx": 11,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 16.0,
      "text_en": "Yes, GP.",
      "text_native": "હા, જીપી."
    },
    {
      "ucid": "21112178575498421",
      "idx": 12,
      "speaker": "agent",
      "start_s": 16.4,
      "end_s": 17.1,
      "text_en": "Hmm, one second.",
      "text_native": "हम्म, एक सेकंड।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.7,
      "end_s": 19.4,
      "text_en": "Okay, will you pay this in advance? Do you do advance payments?",
      "text_native": "ठीक है, ये एडवांस में पे कर देंगे? एडवांस चलता है आपका?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 14,
      "speaker": "agent",
      "start_s": 19.4,
      "end_s": 20.8,
      "text_en": "We work on advance, sir, advance.",
      "text_native": "एडवांस चलता है सर, एडवांस।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 15,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 23.0,
      "text_en": "We don't do advance right now, right now it's on credit.",
      "text_native": "એડવાન્સ અભી નહિ ચલતા હૈ, અભી તો ક્રેડિટ મેં"
    },
    {
      "ucid": "21112178575498421",
      "idx": 16,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 27.5,
      "text_en": "Okay. By the way, if everything goes well, will you pay in advance for the first two orders, sir? Because we only work on advance.",
      "text_native": "अच्छा। वैसे तो अगर सब कुछ सही रहता है तो एडवांस में पे कर देंगे सर शुरुआत के दो ऑर्डर्स? क्योंकि हमारा एडवांस में ही रहता है।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 17,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 28.9,
      "text_en": "Where is your office?",
      "text_native": "આપકા ઓફિસ કિધર આયા?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 18,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 30.4,
      "text_en": "In Mumbai, Mumbai head office.",
      "text_native": "मुंबई में, मुंबई हेड ऑफिस।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 19,
      "speaker": "customer",
      "start_s": 30.7,
      "end_s": 31.1,
      "text_en": "Mumbai.",
      "text_native": "મુંબઈ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 20,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 32.1,
      "text_en": "I will send the card and everything.",
      "text_native": "मैं कार्ड वगेरा सब भेज दूंगा।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 21,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 34.2,
      "text_en": "Yes, I will send the card and everything, there's no issue with that.",
      "text_native": "हां, मैं कार्ड वगेरा सब भेज दूंगा, उसका कोई इशू नहीं है।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 22,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 37.6,
      "text_en": "You tell me its rate, I'll see about that, if possible I can do the advance too.",
      "text_native": "આપ ઇસકા રેટ તો બતાઈએ, વો તો મેં દેખ લેતા હું, એડવાન્સ હો સકે તો કર ભી સકતા હું."
    },
    {
      "ucid": "21112178575498421",
      "idx": 23,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 40.1,
      "text_en": "Hmm, the rate, one second, let me check. Please stay on the line.",
      "text_native": "हम्म, रेट एक सेकंड मैं चेक कर लेता हूं। लाइन पे रहिए।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 24,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 40.7,
      "text_en": "0.4.",
      "text_native": "0.4."
    },
    {
      "ucid": "21112178575498421",
      "idx": 25,
      "speaker": "customer",
      "start_s": 41.3,
      "end_s": 43.5,
      "text_en": "Will it be 1250, 1260 or will it be 1250 only?",
      "text_native": "1250, 1260 આવશે કે 1250 જ આવશે?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 26,
      "speaker": "agent",
      "start_s": 43.8,
      "end_s": 44.9,
      "text_en": "80 GSM [inaudible]",
      "text_native": "80 GSM [inaudible]"
    },
    {
      "ucid": "21112178575498421",
      "idx": 27,
      "speaker": "customer",
      "start_s": 45.0,
      "end_s": 45.3,
      "text_en": "Yes?",
      "text_native": "હા?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 28,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 46.9,
      "text_en": "It's in 80 GSM, right? In 80 GSM?",
      "text_native": "80 GSM में है ना? 80 GSM में?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 29,
      "speaker": "agent",
      "start_s": 47.4,
      "end_s": 48.8,
      "text_en": "In GP, what is the coating grade?",
      "text_native": "GP में coating grade कौनसा है?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 30,
      "speaker": "customer",
      "start_s": 48.9,
      "end_s": 49.3,
      "text_en": "Which one?",
      "text_native": "કોનસા?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 31,
      "speaker": "agent",
      "start_s": 49.6,
      "end_s": 49.9,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 32,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 51.2,
      "text_en": "In GP, what is the coating grade?",
      "text_native": "GP में coating grade कौनसा है?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 33,
      "speaker": "customer",
      "start_s": 51.7,
      "end_s": 53.2,
      "text_en": "What all coating grades are available?",
      "text_native": "કોટીંગ ગ્રેડ કોનસા કોનસા વાલા આતા હૈ?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 34,
      "speaker": "agent",
      "start_s": 53.6,
      "end_s": 55.2,
      "text_en": "There is 80 GSM, there is 120 GSM.",
      "text_native": "80 GSM होता है, 120 GSM होता है।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 35,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 56.3,
      "text_en": "80, the 80 one.",
      "text_native": "80, 80 વાલા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 36,
      "speaker": "agent",
      "start_s": 56.8,
      "end_s": 57.4,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 37,
      "speaker": "agent",
      "start_s": 58.2,
      "end_s": 58.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 38,
      "speaker": "agent",
      "start_s": 101.0,
      "end_s": 101.3,
      "text_en": "GP",
      "text_native": "GP"
    },
    {
      "ucid": "21112178575498421",
      "idx": 39,
      "speaker": "agent",
      "start_s": 102.6,
      "end_s": 102.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 40,
      "speaker": "agent",
      "start_s": 104.0,
      "end_s": 106.0,
      "text_en": "It's that, it's going for between 75, 76.",
      "text_native": "वही है, ये 75, 76 के बीच में चल रहा है।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 41,
      "speaker": "customer",
      "start_s": 106.5,
      "end_s": 107.0,
      "text_en": "75?",
      "text_native": "75?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 42,
      "speaker": "agent",
      "start_s": 107.2,
      "end_s": 109.2,
      "text_en": "It's going for between 75 and 76, I'm telling you for sheet.",
      "text_native": "75 से 76 के बीच में चल रहा है, sheet का बता रहा हूं।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 43,
      "speaker": "customer",
      "start_s": 109.5,
      "end_s": 109.8,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 44,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 110.7,
      "text_en": "With loading.",
      "text_native": "लोडिंग के साथ।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 45,
      "speaker": "customer",
      "start_s": 111.0,
      "end_s": 112.4,
      "text_en": "With loading, 76, 75.",
      "text_native": "લોડિંગ કે સાથ, 76, 75."
    },
    {
      "ucid": "21112178575498421",
      "idx": 46,
      "speaker": "agent",
      "start_s": 112.9,
      "end_s": 115.3,
      "text_en": "Yes, it's going for something in between, it will come in four-five days, I will give it from Ahmedabad.",
      "text_native": "हां, इसके बीच में चल रहा है, ये चार-पांच दिन में आएगा, अहमदाबाद से दूंगा।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 47,
      "speaker": "customer",
      "start_s": 115.8,
      "end_s": 117.2,
      "text_en": "Ahmedabad... I said 0.4.",
      "text_native": "અમદાવાદ તો 0.4 બોલા હો મૈને."
    },
    {
      "ucid": "21112178575498421",
      "idx": 48,
      "speaker": "agent",
      "start_s": 117.6,
      "end_s": 120.0,
      "text_en": "Yes, 0.4. It will cost that much only, around 75 and 76.",
      "text_native": "हां, 0.4 उतना ही पड़ेगा, 75 और 76 के अराउंड ही पड़ेगा।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 49,
      "speaker": "customer",
      "start_s": 120.7,
      "end_s": 125.0,
      "text_en": "In this, there is probably a requirement of five tons, please check something for one. Right now I am buying in Rajkot, so I am getting it at that price.",
      "text_native": "ઇસમે શાયદ વો પાંચ ટન કા રિક્વાયરમેન્ટ હૈ, એક મેં દેખ લીજીએ આપ કુછ. અભી મેં રાજકોટ મેં લે રહા હું તો ઉસ ભાવ સે તો મેરે કો મિલ રહા હૈ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 50,
      "speaker": "agent",
      "start_s": 125.3,
      "end_s": 126.7,
      "text_en": "At what price are you getting it in Rajkot?",
      "text_native": "कितने भाव से मिल रहा है राजकोट में?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 51,
      "speaker": "customer",
      "start_s": 127.3,
      "end_s": 128.6,
      "text_en": "In Rajkot, right now I am getting...",
      "text_native": "રાજકોટ મેં અભી મેરે કો..."
    },
    {
      "ucid": "21112178575498421",
      "idx": 52,
      "speaker": "customer",
      "start_s": 129.4,
      "end_s": 130.8,
      "text_en": "I am getting it for 76.",
      "text_native": "76 મેં મિલ રહા હૈ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 53,
      "speaker": "agent",
      "start_s": 131.4,
      "end_s": 132.0,
      "text_en": "For 76?",
      "text_native": "76 में?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 54,
      "speaker": "customer",
      "start_s": 132.3,
      "end_s": 132.5,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 55,
      "speaker": "agent",
      "start_s": 132.8,
      "end_s": 136.0,
      "text_en": "So, one second, I can give it to you from there in Ahmedabad, I can give it from Ahmedabad. So you will incur freight charges.",
      "text_native": "तो, एक सेकंड, मैं वहां से दे सकता हूं आपको अहमदाबाद में, अहमदाबाद से दे सकता हूं। तो आपको भाड़ा पड़ जाएगा।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 56,
      "speaker": "agent",
      "start_s": 136.4,
      "end_s": 137.5,
      "text_en": "That's what I'm saying, 75, 76.",
      "text_native": "वही मैं बता रहा हूं 75, 76"
    },
    {
      "ucid": "21112178575498421",
      "idx": 57,
      "speaker": "customer",
      "start_s": 137.8,
      "end_s": 143.4,
      "text_en": "I have a requirement of five tons, freight is not an issue, 1250, 2500, 220, you have a cutting machine, right? The sheet you will... will you cut it from the coil or give a packet?",
      "text_native": "મેરે કો પાંચ ટન કા રિક્વાયરમેન્ટ હૈ, ભાડા કા તો કોઈ દિક્કત નહિ હૈ, 1250, 2500, 220, આપકે પાસ કટિંગ મશીન હૈ ના? શીટ તો આપ મેરે કો કોઈલ મેં સે કટ કરેંગે કે પેકેટ દેંગે?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 58,
      "speaker": "agent",
      "start_s": 144.0,
      "end_s": 146.4,
      "text_en": "Okay, so you... you are taking the material from Rajkot itself?",
      "text_native": "अच्छा, तो आपको राजकोट से ही मटेरियल, आप राजकोट से ही मटेरियल ले रहे हो?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 59,
      "speaker": "customer",
      "start_s": 146.7,
      "end_s": 148.1,
      "text_en": "Right now I am taking it from Rajkot only.",
      "text_native": "અભી તો રાજકોટ સે હી લે રહા હું."
    },
    {
      "ucid": "21112178575498421",
      "idx": 60,
      "speaker": "agent",
      "start_s": 148.5,
      "end_s": 151.8,
      "text_en": "So that's the thing, Ahmedabad is 220 kilometers away. So you will have to pay a bit more for freight, meaning transportation.",
      "text_native": "तो वही है, 220 किलोमीटर अहमदाबाद है। तो आपको थोड़ा फ्रेट ज्यादा पड़ जाएगा, मतलब ट्रांसपोर्टेशन।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 61,
      "speaker": "customer",
      "start_s": 152.1,
      "end_s": 154.1,
      "text_en": "Transportation will cost one rupee, I know that.",
      "text_native": "એક રૂપિયા પડેગા ટ્રાન્સપોર્ટેશન, યે તો મેરે કો પતા હૈ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 62,
      "speaker": "agent",
      "start_s": 154.5,
      "end_s": 158.6,
      "text_en": "So consider it one to one and a half rupees. If you want, you can arrange your own transport, your own transporter from Ahmedabad.",
      "text_native": "तो एक से डेढ़ रुपए तक मान लो आप। आप चाहो तो अपना ट्रांसपोर्ट, अपना ट्रांसपोर्टर भी अरेंज कर सकते हो अहमदाबाद से।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 63,
      "speaker": "customer",
      "start_s": 159.0,
      "end_s": 163.0,
      "text_en": "You please see something in the rate, I am getting it at this rate, if I get some benefit then only I will take it from there, right? You didn't understand, about giving advance.",
      "text_native": "આપ રેટ મેં આપ કુછ દેખ લીજીએ, ઇસ રેટ સે મિલ રહા હૈ, મેરે કો કુછ ફાયદા હોગા તો મેં ઉધર સે લુંગા ના, આપ સમજે નહિ, એડવાન્સ દેને કો"
    },
    {
      "ucid": "21112178575498421",
      "idx": 64,
      "speaker": "agent",
      "start_s": 163.4,
      "end_s": 164.6,
      "text_en": "Okay, by when do you need the material?",
      "text_native": "ठीक है, कब तक चाहिए मटेरियल आपको?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 65,
      "speaker": "customer",
      "start_s": 164.9,
      "end_s": 166.5,
      "text_en": "I have this requirement of five tons right now.",
      "text_native": "યે મેરે કો રિક્વાયરમેન્ટ હી હૈ પાંચ ટન કા અભી."
    },
    {
      "ucid": "21112178575498421",
      "idx": 66,
      "speaker": "agent",
      "start_s": 166.7,
      "end_s": 168.2,
      "text_en": "No, by when do you want the material delivery?",
      "text_native": "नहीं, मटेरियल डिलीवरी कब तक चाह रहे हैं?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 67,
      "speaker": "customer",
      "start_s": 168.3,
      "end_s": 169.8,
      "text_en": "That will be fine in two-three days.",
      "text_native": "એ તો દો-તીન દિન મેં ચલેગા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 68,
      "speaker": "agent",
      "start_s": 170.2,
      "end_s": 172.8,
      "text_en": "Okay, it's about advance, right? You will do advance for the initial orders, right?",
      "text_native": "ठीक है, एडवांस का है ना? एडवांस का कर देंगे ना शुरुआत के ऑर्डर्स?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 69,
      "speaker": "customer",
      "start_s": 173.1,
      "end_s": 177.4,
      "text_en": "That is fine, so you tell the correct rate, I will come to you once or you can come here to our workshop and [inaudible]",
      "text_native": "વો તો ઠીક હૈ તો આપ રેટ સહી બતાઈએ, મેં એક બાર આપકે પાસ આ જાતા હું યા આપ ઇધર આ જાઈએ હમારા વર્કશોપ ઓર [inaudible]"
    },
    {
      "ucid": "21112178575498421",
      "idx": 70,
      "speaker": "agent",
      "start_s": 177.8,
      "end_s": 180.8,
      "text_en": "Sir, I won't be able to come there, I am speaking from the Mumbai head office. You can come to Mumbai and talk.",
      "text_native": "सर, मैं उधर तो नहीं आ पाऊंगा, मैं मुंबई हेड ऑफिस से बात कर रहा हूं। मुंबई आ के बात कर सकते हैं।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 71,
      "speaker": "customer",
      "start_s": 181.2,
      "end_s": 181.5,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 72,
      "speaker": "agent",
      "start_s": 182.0,
      "end_s": 182.3,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 73,
      "speaker": "customer",
      "start_s": 182.6,
      "end_s": 183.4,
      "text_en": "In the rate, for me, any",
      "text_native": "રેટ મેં મેરે કો કોઈ"
    },
    {
      "ucid": "21112178575498421",
      "idx": 74,
      "speaker": "agent",
      "start_s": 183.8,
      "end_s": 184.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 75,
      "speaker": "customer",
      "start_s": 184.6,
      "end_s": 186.9,
      "text_en": "Yes, I will make the advance payment, what will be the rate in that? Will it be this same rate or will it be less?",
      "text_native": "હા, એડવાન્સ પેમેન્ટ કર દુંગા, ઉસમે રેટ ક્યા રહેગા? યહી રેટ રહેગા કી કમ રહેગા?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 76,
      "speaker": "agent",
      "start_s": 187.4,
      "end_s": 191.8,
      "text_en": "It will be at the market operating price, as I told you, I had generally said 75, 76. This is the market operating price, the rate will be this much only. Around this.",
      "text_native": "मार्केट ऑपरेटिंग प्राइस पे रहेगा, जैसे बताया ना 75, 76 जनरली बताया था। मार्केट ऑपरेटिंग प्राइस ही है ये, इतना ही रहेगा रेट। इसके आस पास ही।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 77,
      "speaker": "customer",
      "start_s": 192.6,
      "end_s": 192.8,
      "text_en": "Hmm.",
      "text_native": "હં."
    },
    {
      "ucid": "21112178575498421",
      "idx": 78,
      "speaker": "customer",
      "start_s": 193.6,
      "end_s": 197.4,
      "text_en": "Okay, then I'll let you know. Right now, at this rate, I am getting it from Rajkot and I am getting a credit of fifteen days.",
      "text_native": "ઠીક હૈ, તો મેં બતાતા હું. અભી મેરે કો ઇસ રેટ મેં તો રાજકોટ સે મિલ રહા હૈ ઔર ક્રેડિટ મિલ રહા હૈ પંદરહ દિન કા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 79,
      "speaker": "agent",
      "start_s": 197.7,
      "end_s": 198.1,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 80,
      "speaker": "agent",
      "start_s": 198.5,
      "end_s": 201.8,
      "text_en": "No, so we also give credit, you must be getting credit at what, 24-25 percent interest?",
      "text_native": "नहीं, तो वैसे क्रेडिट तो हम भी दे देते हैं, आपको क्रेडिट मिल रहा होगा कितना, 24-25 परसेंट इंटरेस्ट पे?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 81,
      "speaker": "customer",
      "start_s": 202.4,
      "end_s": 202.8,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 82,
      "speaker": "agent",
      "start_s": 203.1,
      "end_s": 203.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 83,
      "speaker": "agent",
      "start_s": 203.7,
      "end_s": 205.6,
      "text_en": "You must be getting credit at 24-25 percent interest, right?",
      "text_native": "आपको 24-25 परसेंट मिल रहा होगा ना इंटरेस्ट पे क्रेडिट?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 84,
      "speaker": "customer",
      "start_s": 205.8,
      "end_s": 206.3,
      "text_en": "No, no.",
      "text_native": "નહિ નહિ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 85,
      "speaker": "customer",
      "start_s": 206.8,
      "end_s": 208.4,
      "text_en": "No interest, whatever the price is, that's the price.",
      "text_native": "કોઈ ઇન્ટરેસ્ટ નહિ, જો ભાવ રહેગા વો ભાવ હી."
    },
    {
      "ucid": "21112178575498421",
      "idx": 86,
      "speaker": "agent",
      "start_s": 208.8,
      "end_s": 215.0,
      "text_en": "Okay. Sir, we have one or two in advance and there is a credit facility later on. And the material will come directly from the company. So you tell me, accordingly you are also registered, so do one transaction with JSW.",
      "text_native": "अच्छा। हमारा सर एक दो एडवांस रहता है और क्रेडिट फैसिलिटी भी है आगे जाकर। और डायरेक्ट कंपनी से मटेरियल आएगा। तो आप बताओ, उस हिसाब से आपका रजिस्टर्ड भी है, तो आप कर लो एक बार ट्रांजैक्शन JSW से।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 87,
      "speaker": "customer",
      "start_s": 215.1,
      "end_s": 217.2,
      "text_en": "Who in Rajkot? Do you have a dealership in Rajkot at any place?",
      "text_native": "આપ રાજકોટ મેં કોન? આપકા ડીલરશીપ રાજકોટ મેં હૈ કોઈ જગહ?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 88,
      "speaker": "agent",
      "start_s": 217.5,
      "end_s": 219.0,
      "text_en": "No, not in Rajkot, we supply from Ahmedabad.",
      "text_native": "नहीं, राजकोट में नहीं है, अहमदाबाद से देते हैं।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 89,
      "speaker": "customer",
      "start_s": 219.3,
      "end_s": 221.4,
      "text_en": "In Rajkot, you are not giving to the Trisha people?",
      "text_native": "રાજકોટ મેં ત્રિશા વાલો કો નહિ દે રહે આપ?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 90,
      "speaker": "agent",
      "start_s": 221.8,
      "end_s": 222.3,
      "text_en": "To whom?",
      "text_native": "किसको?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 91,
      "speaker": "customer",
      "start_s": 222.5,
      "end_s": 223.6,
      "text_en": "Trisha Private Limited.",
      "text_native": "ત્રિશા પ્રાઇવેટ લિમિટેડ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 92,
      "speaker": "agent",
      "start_s": 224.0,
      "end_s": 225.1,
      "text_en": "Which name? Hello? Which one?",
      "text_native": "कौनसा नाम? हॅलो? कौनसा?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 93,
      "speaker": "customer",
      "start_s": 225.4,
      "end_s": 225.9,
      "text_en": "Trisha.",
      "text_native": "ત્રિશા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 94,
      "speaker": "agent",
      "start_s": 226.2,
      "end_s": 226.8,
      "text_en": "Spelling?",
      "text_native": "स्पेलिंग?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 95,
      "speaker": "customer",
      "start_s": 227.1,
      "end_s": 229.0,
      "text_en": "Trisha Private Limited, it comes in Rajkot.",
      "text_native": "ત્રિશા પ્રાઇવેટ લિમિટેડ, રાજકોટ મેં આતા હૈ ઉસકા."
    },
    {
      "ucid": "21112178575498421",
      "idx": 96,
      "speaker": "agent",
      "start_s": 229.3,
      "end_s": 232.0,
      "text_en": "Trisha... I'll have to check, we don't supply to them, sir.",
      "text_native": "त्रिशा... देखना होगा, हम नहीं देते उसको सर।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 97,
      "speaker": "agent",
      "start_s": 232.4,
      "end_s": 233.4,
      "text_en": "We get it done from Ahmedabad only.",
      "text_native": "हम अहमदाबाद से ही करवाते हैं।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 98,
      "speaker": "customer",
      "start_s": 233.5,
      "end_s": 233.7,
      "text_en": "Hmm.",
      "text_native": "હં."
    },
    {
      "ucid": "21112178575498421",
      "idx": 99,
      "speaker": "agent",
      "start_s": 234.0,
      "end_s": 236.4,
      "text_en": "If you can take the material from Ahmedabad, sir, then we can, I mean, work it out.",
      "text_native": "आप अहमदाबाद से ले सकते हो मटेरियल सर, तो मतलब कर सकते हैं वर्कआउट।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 100,
      "speaker": "customer",
      "start_s": 236.7,
      "end_s": 241.4,
      "text_en": "I can do it from Ahmedabad, you didn't understand my point, if there is some compromise in the rate, then I will go to Ahmedabad to take it, otherwise I am already getting it here in Rajkot.",
      "text_native": "અમદાવાદ સે કર સકતે હૈ, આપ મેરી બાત નહિ સમજે, મેરે કો કોઈ રેટ મેં કોમ્પ્રોમાઈઝ હોગા તો મેં અમદાવાદ લેને જાઉંગા વરના ઇધર રાજકોટ મેં મેરે કો મિલ હી રહા હૈ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 101,
      "speaker": "agent",
      "start_s": 242.0,
      "end_s": 246.6,
      "text_en": "Okay, I'll try once how much I can get it reduced. You once, I'll send the card, you send me an inquiry once. Where, you need delivery in Rajkot?",
      "text_native": "ठीक है, मैं एक बार ट्राई करता हूं कि कितना कम करा सकता हूं। आप एक बार, मैं कार्ड भेज देता हूं, आप एक बार मेरे को इंक्वायरी भेज दीजिए। कहां, राजकोट में चाहिए डिलीवरी?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 102,
      "speaker": "customer",
      "start_s": 246.7,
      "end_s": 248.4,
      "text_en": "Yes, send a 'hi', I will send it tomorrow.",
      "text_native": "હા, હાઈ કરકે ભેજીએ, મેં ભેજ દેગા કલ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 103,
      "speaker": "agent",
      "start_s": 248.9,
      "end_s": 249.9,
      "text_en": "One second. What is the location?",
      "text_native": "एक सेकंड। लोकेशन क्या है?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 104,
      "speaker": "customer",
      "start_s": 250.2,
      "end_s": 250.8,
      "text_en": "Rajkot.",
      "text_native": "રાજકોટ."
    },
    {
      "ucid": "21112178575498421",
      "idx": 105,
      "speaker": "agent",
      "start_s": 252.0,
      "end_s": 252.8,
      "text_en": "360004?",
      "text_native": "360004?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 106,
      "speaker": "customer",
      "start_s": 253.4,
      "end_s": 255.4,
      "text_en": "Location 360004.",
      "text_native": "લોકેશન 360004."
    },
    {
      "ucid": "21112178575498421",
      "idx": 107,
      "speaker": "agent",
      "start_s": 255.4,
      "end_s": 256.0,
      "text_en": "360004.",
      "text_native": "360004."
    },
    {
      "ucid": "21112178575498421",
      "idx": 108,
      "speaker": "agent",
      "start_s": 256.8,
      "end_s": 258.4,
      "text_en": "360004. Is this the pin code?",
      "text_native": "360004. यही है पिन कोड?"
    },
    {
      "ucid": "21112178575498421",
      "idx": 109,
      "speaker": "customer",
      "start_s": 259.0,
      "end_s": 261.0,
      "text_en": "Yes. I will share the pin code and all with you, okay.",
      "text_native": "હા. મેં આપકો પિન કોડ સબ શેર કરતા હું, ચલો."
    },
    {
      "ucid": "21112178575498421",
      "idx": 110,
      "speaker": "agent",
      "start_s": 261.2,
      "end_s": 262.1,
      "text_en": "Okay, okay, okay.",
      "text_native": "ठीक है, ठीक है, ओके।"
    },
    {
      "ucid": "21112178575498421",
      "idx": 111,
      "speaker": "unknown",
      "start_s": 262.5,
      "end_s": 264.2,
      "text_en": "[crosstalk]",
      "text_native": "[crosstalk]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178575498421",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified JSW One but failed to ask for permission to speak, instead jumping directly to the requirement."
    },
    {
      "ucid": "21112178575498421",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178575498421",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "[18s] AGENT: Okay, will you pay this in advance? Do you do advance payments? [144s] AGENT: Okay, so you... you are taking the material from Rajkot itself?",
      "comment": "The agent only asked about payment terms and current supplier location, missing 4 of the 6 core discovery questions."
    },
    {
      "ucid": "21112178575498421",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[209s] AGENT: Sir, we have one or two in advance and there is a credit facility later on. And the material will come directly from the company.",
      "comment": "In response to a price/credit objection, the agent correctly pitched the future credit facility and direct-from-company material quality."
    },
    {
      "ucid": "21112178575498421",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[12s] CUSTOMER: Right now, there is a requirement for 0.4 in GP. [121s] CUSTOMER: In this, there is probably a requirement of five tons... [250s] CUSTOMER: Rajkot.",
      "comment": "The agent, with help from the customer, captured all necessary details: thickness (0.4), grade (GP 80GSM), quantity (5 tons), location (Rajkot), and required date (2-3 days)."
    },
    {
      "ucid": "21112178575498421",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[242s] AGENT: ...I'll send the card, you send me an inquiry once.",
      "comment": "The agent did not commit to a next step, instead placing the onus on the customer to send an inquiry."
    }
  ],
  "objections": [
    {
      "ucid": "21112178575498421",
      "obj_type": "price",
      "state": "handled",
      "evidence": "[159s] CUSTOMER: You please see something in the rate, I am getting it at this rate, if I get some benefit then only I will take it from there, right?",
      "response": "[242s] AGENT: Okay, I'll try once how much I can get it reduced."
    },
    {
      "ucid": "21112178575498421",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "[194s] CUSTOMER: Right now, at this rate, I am getting it from Rajkot and I am getting a credit of fifteen days.",
      "response": "[209s] AGENT: Okay. Sir, we have one or two in advance and there is a credit facility later on."
    },
    {
      "ucid": "21112178575498421",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "[194s] CUSTOMER: Okay, then I'll let you know.",
      "response": "[198s] AGENT: No, so we also give credit, you must be getting credit at what, 24-25 percent interest?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}