Call 21112178575416052 2026-08-03 · Aditya Pandey · 2:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 60 turns, clean transcript (0% inaudible) | Hindi | 60 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor confusion between the speakers regarding financial terms like BG and CG, but the audio is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.25
confidence high · +5/−9
from 26 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply or price hook, instead opening with a reference to a past interaction and asking for current requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not proactively ask any discovery questions; the only topic covered (payment terms) was raised by the customer first.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement currently, ma'am?
Summary
The agent re-engaged a past lead who confirmed a current requirement for 12 tons of HR coil. The customer immediately stated a firm need for credit terms. The agent correctly explained the company policy of advance payment for initial transactions, but as this was a deal-breaker for the customer, the call ended without a sale or concrete next step.
Coaching
When a customer raises an early objection like credit, acknowledge it, but still run the discovery process to find other areas where we can offer value that might outweigh their initial concern.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply or price hook, instead opening with a reference to a past interaction and asking for current requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Uh, can't anything be done on advance? Agent did not proactively ask any discovery questions; the only topic covered (payment terms) was raised by the customer first. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was entirely focused on the credit policy and did not progress to a value proposition. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement currently, ma'am? Agent successfully qualified the lead by asking for and capturing the material, thickness, and quantity of a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a generic 'call me if you need anything' instead of a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | But I need this, I need it on a credit basis. |
That's it, it's advance payment, ma'am, for starting. So that remains advance only. After that, we give credit. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.672 | 50.3s | 24.5s | 95.2s | 8.5s | 387.7 | 0 | 31 | 29 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
हेलो?
agent
2.0s
Hello?
हेलो?
agent
3.4s
Hello ma'am, I was speaking, Aditya Pandey from JSW One.
हेलो मैम, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
6.5s
Yes, tell me.
हां बोलिए।
agent
6.9s
Hello? Ma'am, you had given a requirement last time too, some work couldn't be done on that. Do you have any requirement currently, ma'am?
हेलो? मैम आपने लास्ट टाइम भी रिक्वायरमेंट दिया था, कुछ वर्क नहीं हो पाया था उसपे। करेंटली है कुछ रिक्वायरमेंट मैम?
customer
10.4s
No, so yours is there.
नहीं, तो आपका है।
agent
11.7s
Hmm.
हम्म।
customer
12.0s
There is, but
है बट
agent
13.0s
Are you having an issue with the rates?
रेट्स का इशू आ रहा है क्या आपको?
customer
14.1s
No, I need payment now.
नहीं, पेमेंट अभी चाहिए अभी।
agent
15.2s
That's it, it's advance payment, ma'am, for starting. So that remains advance only. After that, we give credit.
वही एडवांस पेमेंट है मैम स्टार्टिंग के लिए। तो वो तो एडवांस ही रहता है। उसके बाद हम क्रेडिट देते हैं।
customer
18.2s
Okay. What will be the rate now? Uh, 3mm HR black?
अच्छा। क्या रेट रहेगा अभी? अह 3mm HR black?
agent
20.6s
Okay, black, right? On this, ma'am
अच्छा black ना? इसपे मैम
customer
21.5s
2.8, 2.8.
agent
22.5s
Yes, 2.8. Uh, in this, let me check for a minute.
हां 2.8। अह इसमें एक मिनट मैं चेक कर लेता हूं।
customer
24.7s
Hmm.
हम्म।
agent
25.0s
The exact rate, I mean, I'll have to check and tell you.
एग्जैक्ट रेट तो मुझे मतलब चेक करके बताना पड़ेगा।
customer
26.9s
Tell me, tell me.
बताइए बताइए।
agent
27.5s
By the way, I mean, ours is currently 58, ma'am.
वैसे मतलब अभी हमारा तो 58 चल रहा है मैम।
customer
29.4s
Okay.
अच्छा।
agent
30.0s
The Mumbai rate.
मुंबई का रेट तो।
customer
30.6s
Okay.
ठीक है।
agent
31.0s
So, priority will be added to this, I mean, as you know, there is a thickness extra.
तो इसपे तो प्रायोरिटी ऐड होगी मतलब जैसे आपको पता है थिकनेस एक्स्ट्रा का रहता ही है।
customer
33.5s
Hmm hmm.
हम्म हम्म।
agent
34.0s
I mean, it will be 58 to 50 if you take it in sheet. So, priority will be added to that, I guess, one or two rupees, whatever it is, according to the thickness.
मतलब 58 to 50 रहेगा अगर शीट में लेंगे तो। तो उसपे प्रायोरिटी ऐड हो जाएगी I guess, one या two rupees जो भी रहेगा थिकनेस के अकॉर्डिंग।
agent
38.2s
And on that, there will be the transportation cost as well. If you want to use your transporter, we can allow that too, ma'am. After getting them on board, we
और उसपे वही ट्रांसपोर्टेशन का भी कॉस्ट रहेगा। अगर आपको आपका ट्रांसपोर्टर लगाना है तो वो भी हम आपको अलाउ कर सकते हैं मैम। ऑन बोर्ड करवा के हम
customer
42.5s
We'll see about that later.
वो तो देखते हैं बाद में।
agent
44.0s
Hmm hmm.
हम्म हम्म।
customer
44.5s
68
agent
45.0s
You tell me, ma'am, if you
आप बताइए मैम अगर आपको
customer
45.5s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
46.0s
You tell me, ma'am, if you are interested? Because we can start the business, ma'am. We do it in small quantities too.
आप बताइए मैम अगर आपको इंटरेस्टेड है क्या? क्योंकि हम कर सकते हैं बिजनेस स्टार्ट मैम। छोटा क्वांटिटी में भी करते हैं हम।
customer
49.0s
No, no, that is, I mean, the quantity is there, there is a requirement of 12 tons right now.
नहीं नहीं, वो मतलब मात्रा है, 12 ton का रिक्वायरमेंट है अभी।
agent
51.0s
Hmm hmm.
हम्म हम्म।
customer
51.5s
But I need this, I need it on a credit basis.
बट ये चाहिए मुझे, क्रेडिट बेस चाहिए।
agent
53.0s
Okay, you need it on credit only, ma'am, otherwise
अच्छा क्रेडिट पे ही चाहिए मैम, बाकी तो
customer
54.5s
Hmm hmm.
हम्म हम्म।
agent
55.0s
Uh, can't anything be done on advance?
अह एडवांस पे कुछ नहीं हो सकता?
customer
56.0s
We will do PDC also, but I need that credit.
PDC भी करेंगे पर वो क्रेडिट चाहिए।
agent
57.5s
Credit.
क्रेडिट।
customer
58.0s
50
agent
58.5s
You mean BG, right? Bank guarantee?
BG मतलब बोल रहे ना? Bank guarantee?
customer
59.8s
Aha.
अहा।
agent
60.2s
No, what were you saying? You were saying BG, right?
नहीं आप क्या बोल रही थी? BG बोल रही थी ना?
customer
61.2s
No, I need credit, credit.
नहीं क्रेडिट चाहिए, क्रेडिट।
agent
62.0s
Yes, yes. No, I thought you were saying CG.
हां हां। नहीं मेरेको लगा CG बोल रही है।
customer
63.5s
For CG.
CG के लिए।
agent
64.0s
BG is the same thing, right, are you saying bank guarantee?
BG वही होता ना, bank guarantee बोल रही है आप?
customer
65.5s
Yes.
हां।
customer
66.0s
I don't have a bank guarantee. I don't have a bank guarantee.
Bank guarantee नहीं है मेरे पास में। मेरे पास bank guarantee नहीं है।
agent
68.0s
No, I didn't understand from CG what that is then.
नहीं मेरेको CG से समझा नहीं क्या है फिर वो।
customer
69.5s
CG? No, I didn't say CG.
CG? नहीं CG बोली नहीं मैं।
agent
70.5s
Okay, I thought you said CG, that's why I didn't understand.
अच्छा मेरेको लगा CG बोली आप, इसलिए मेरेको समझा नहीं।
customer
72.0s
No no no no.
नहीं नहीं नहीं नहीं।
agent
72.8s
Okay, no issue.
ठीक है, कोई इशू नहीं।
agent
73.5s
I, ma'am, by the way, this won't be possible on credit. But it's okay, if you ever have an urgent requirement, then let me know.
मैं, मैम वैसे तो नहीं हो पाएगा ये क्रेडिट पे। पर ठीक है, अगर आपका कभी अर्जेंट रिक्वायरमेंट है तो बताइएगा।
customer
76.5s
For sure, sure.
पक्का, sure.
agent
77.2s
We can do it.
कर सकते हैं।
customer
77.5s
Okay, okay.
agent
78.2s
Hmm.
हम्म।