{
  "ucid": "21112178575416052",
  "call_date": "2026-08-03",
  "start_time": "1899-12-30 16:19:20",
  "end_time": "1899-12-30 16:22:10",
  "duration_sec": 170,
  "campaign": "IS_MFG_HR_HRPO_Opp_Aug26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc2ca63cd96ac37f718b7005991984411.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 209,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178575416052__DIAc2ca63cd96ac37f718b7005991984411.mp3",
  "audio_bytes": 466128,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-07 07:02:38.412185+00",
  "audio_secs": 155.376,
  "source_file": "Aug1-5.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] AGENT: Hello ma'am, I was speaking, Aditya Pandey from JSW One.   (हेलो मैम, मैं आदित्य पांडे बोल रहा था JSW One से।)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[7s] AGENT: Hello? Ma'am, you had given a requirement last time too, some work couldn't be done on that. Do you have any requirement currently, ma'am?   (हेलो? मैम आपने लास्ट टाइम भी रिक्वायरमेंट दिया था, कुछ वर्क नहीं हो पाया था उसपे। करेंटली है कुछ रिक्वायरमेंट मैम?)\n[10s] CUSTOMER: No, so yours is there.   (नहीं, तो आपका है।)\n[12s] AGENT: Hmm.   (हम्म।)\n[12s] CUSTOMER: There is, but   (है बट)\n[13s] AGENT: Are you having an issue with the rates?   (रेट्स का इशू आ रहा है क्या आपको?)\n[14s] CUSTOMER: No, I need payment now.   (नहीं, पेमेंट अभी चाहिए अभी।)\n[15s] AGENT: That's it, it's advance payment, ma'am, for starting. So that remains advance only. After that, we give credit.   (वही एडवांस पेमेंट है मैम स्टार्टिंग के लिए। तो वो तो एडवांस ही रहता है। उसके बाद हम क्रेडिट देते हैं।)\n[18s] CUSTOMER: Okay. What will be the rate now? Uh, 3mm HR black?   (अच्छा। क्या रेट रहेगा अभी? अह 3mm HR black?)\n[21s] AGENT: Okay, black, right? On this, ma'am   (अच्छा black ना? इसपे मैम)\n[22s] CUSTOMER: 2.8, 2.8.\n[22s] AGENT: Yes, 2.8. Uh, in this, let me check for a minute.   (हां 2.8। अह इसमें एक मिनट मैं चेक कर लेता हूं।)\n[25s] CUSTOMER: Hmm.   (हम्म।)\n[25s] AGENT: The exact rate, I mean, I'll have to check and tell you.   (एग्जैक्ट रेट तो मुझे मतलब चेक करके बताना पड़ेगा।)\n[27s] CUSTOMER: Tell me, tell me.   (बताइए बताइए।)\n[28s] AGENT: By the way, I mean, ours is currently 58, ma'am.   (वैसे मतलब अभी हमारा तो 58 चल रहा है मैम।)\n[29s] CUSTOMER: Okay.   (अच्छा।)\n[30s] AGENT: The Mumbai rate.   (मुंबई का रेट तो।)\n[31s] CUSTOMER: Okay.   (ठीक है।)\n[31s] AGENT: So, priority will be added to this, I mean, as you know, there is a thickness extra.   (तो इसपे तो प्रायोरिटी ऐड होगी मतलब जैसे आपको पता है थिकनेस एक्स्ट्रा का रहता ही है।)\n[34s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[34s] AGENT: I mean, it will be 58 to 50 if you take it in sheet. So, priority will be added to that, I guess, one or two rupees, whatever it is, according to the thickness.   (मतलब 58 to 50 रहेगा अगर शीट में लेंगे तो। तो उसपे प्रायोरिटी ऐड हो जाएगी I guess, one या two rupees जो भी रहेगा थिकनेस के अकॉर्डिंग।)\n[38s] AGENT: And on that, there will be the transportation cost as well. If you want to use your transporter, we can allow that too, ma'am. After getting them on board, we   (और उसपे वही ट्रांसपोर्टेशन का भी कॉस्ट रहेगा। अगर आपको आपका ट्रांसपोर्टर लगाना है तो वो भी हम आपको अलाउ कर सकते हैं मैम। ऑन बोर्ड करवा के हम)\n[42s] CUSTOMER: We'll see about that later.   (वो तो देखते हैं बाद में।)\n[44s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[44s] CUSTOMER: 68\n[45s] AGENT: You tell me, ma'am, if you   (आप बताइए मैम अगर आपको)\n[46s] CUSTOMER: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[46s] AGENT: You tell me, ma'am, if you are interested? Because we can start the business, ma'am. We do it in small quantities too.   (आप बताइए मैम अगर आपको इंटरेस्टेड है क्या? क्योंकि हम कर सकते हैं बिजनेस स्टार्ट मैम। छोटा क्वांटिटी में भी करते हैं हम।)\n[49s] CUSTOMER: No, no, that is, I mean, the quantity is there, there is a requirement of 12 tons right now.   (नहीं नहीं, वो मतलब मात्रा है, 12 ton का रिक्वायरमेंट है अभी।)\n[51s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[52s] CUSTOMER: But I need this, I need it on a credit basis.   (बट ये चाहिए मुझे, क्रेडिट बेस चाहिए।)\n[53s] AGENT: Okay, you need it on credit only, ma'am, otherwise   (अच्छा क्रेडिट पे ही चाहिए मैम, बाकी तो)\n[54s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[55s] AGENT: Uh, can't anything be done on advance?   (अह एडवांस पे कुछ नहीं हो सकता?)\n[56s] CUSTOMER: We will do PDC also, but I need that credit.   (PDC भी करेंगे पर वो क्रेडिट चाहिए।)\n[58s] AGENT: Credit.   (क्रेडिट।)\n[58s] CUSTOMER: 50\n[58s] AGENT: You mean BG, right? Bank guarantee?   (BG मतलब बोल रहे ना? Bank guarantee?)\n[60s] CUSTOMER: Aha.   (अहा।)\n[60s] AGENT: No, what were you saying? You were saying BG, right?   (नहीं आप क्या बोल रही थी? BG बोल रही थी ना?)\n[61s] CUSTOMER: No, I need credit, credit.   (नहीं क्रेडिट चाहिए, क्रेडिट।)\n[62s] AGENT: Yes, yes. No, I thought you were saying CG.   (हां हां। नहीं मेरेको लगा CG बोल रही है।)\n[64s] CUSTOMER: For CG.   (CG के लिए।)\n[64s] AGENT: BG is the same thing, right, are you saying bank guarantee?   (BG वही होता ना, bank guarantee बोल रही है आप?)\n[66s] CUSTOMER: Yes.   (हां।)\n[66s] CUSTOMER: I don't have a bank guarantee. I don't have a bank guarantee.   (Bank guarantee नहीं है मेरे पास में। मेरे पास bank guarantee नहीं है।)\n[68s] AGENT: No, I didn't understand from CG what that is then.   (नहीं मेरेको CG से समझा नहीं क्या है फिर वो।)\n[70s] CUSTOMER: CG? No, I didn't say CG.   (CG? नहीं CG बोली नहीं मैं।)\n[70s] AGENT: Okay, I thought you said CG, that's why I didn't understand.   (अच्छा मेरेको लगा CG बोली आप, इसलिए मेरेको समझा नहीं।)\n[72s] CUSTOMER: No no no no.   (नहीं नहीं नहीं नहीं।)\n[73s] AGENT: Okay, no issue.   (ठीक है, कोई इशू नहीं।)\n[74s] AGENT: I, ma'am, by the way, this won't be possible on credit. But it's okay, if you ever have an urgent requirement, then let me know.   (मैं, मैम वैसे तो नहीं हो पाएगा ये क्रेडिट पे। पर ठीक है, अगर आपका कभी अर्जेंट रिक्वायरमेंट है तो बताइएगा।)\n[76s] CUSTOMER: For sure, sure.   (पक्का, sure.)\n[77s] AGENT: We can do it.   (कर सकते हैं।)\n[78s] CUSTOMER: Okay, okay.\n[78s] AGENT: Hmm.   (हम्म।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 60,
  "connected": 1,
  "audio_notes": "clear: There is some minor confusion between the speakers regarding financial terms like BG and CG, but the audio is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "60 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises an early objection like credit, acknowledge it, but still run the discovery process to find other areas where we can offer value that might outweigh their initial concern.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent re-engaged a past lead who confirmed a current requirement for 12 tons of HR coil. The customer immediately stated a firm need for credit terms. The agent correctly explained the company policy of advance payment for initial transactions, but as this was a deal-breaker for the customer, the call ended without a sale or concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak, jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use a supply or price hook, instead opening with a reference to a past interaction and asking for current requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, can't anything be done on advance?\", \"comment\": \"Agent did not proactively ask any discovery questions; the only topic covered (payment terms) was raised by the customer first.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was entirely focused on the credit policy and did not progress to a value proposition.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement currently, ma'am?\", \"comment\": \"Agent successfully qualified the lead by asking for and capturing the material, thickness, and quantity of a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a generic 'call me if you need anything' instead of a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises an early objection like credit, acknowledge it, but still run the discovery process to find other areas where we can offer value that might outweigh their initial concern.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"But I need this, I need it on a credit basis.\", \"response\": \"That's it, it's advance payment, ma'am, for starting. So that remains advance only. After that, we give credit.\"}], \"call_summary\": \"The agent re-engaged a past lead who confirmed a current requirement for 12 tons of HR coil. The customer immediately stated a firm need for credit terms. The agent correctly explained the company policy of advance payment for initial transactions, but as this was a deal-breaker for the customer, the call ended without a sale or concrete next step.\"}",
  "error": null,
  "latency_ms": 55416,
  "input_tokens": 4440,
  "output_tokens": 828,
  "created_at": "2026-09-25 10:59:39",
  "sentiment": "negative",
  "sentiment_score": -0.25,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 9,
  "lex_hits": 26,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.672,
  "agent_talk_sec": 50.3,
  "customer_talk_sec": 24.5,
  "dead_air_sec": 95.2,
  "longest_monologue_sec": 8.5,
  "agent_wpm": 387.7,
  "interruptions": 0,
  "agent_turns": 31,
  "customer_turns": 29,
  "discovery_qs": 12,
  "words_agent": 325,
  "words_customer": 129,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178575416052",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.07,
      "end_s": 1.53,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.43,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 5.8,
      "text_en": "Hello ma'am, I was speaking, Aditya Pandey from JSW One.",
      "text_native": "हेलो मैम, मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.47,
      "end_s": 6.9,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 10.38,
      "text_en": "Hello? Ma'am, you had given a requirement last time too, some work couldn't be done on that. Do you have any requirement currently, ma'am?",
      "text_native": "हेलो? मैम आपने लास्ट टाइम भी रिक्वायरमेंट दिया था, कुछ वर्क नहीं हो पाया था उसपे। करेंटली है कुछ रिक्वायरमेंट मैम?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.38,
      "end_s": 11.48,
      "text_en": "No, so yours is there.",
      "text_native": "नहीं, तो आपका है।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.7,
      "end_s": 12.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.5,
      "text_en": "There is, but",
      "text_native": "है बट"
    },
    {
      "ucid": "21112178575416052",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 14.1,
      "text_en": "Are you having an issue with the rates?",
      "text_native": "रेट्स का इशू आ रहा है क्या आपको?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 15.2,
      "text_en": "No, I need payment now.",
      "text_native": "नहीं, पेमेंट अभी चाहिए अभी।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 18.2,
      "text_en": "That's it, it's advance payment, ma'am, for starting. So that remains advance only. After that, we give credit.",
      "text_native": "वही एडवांस पेमेंट है मैम स्टार्टिंग के लिए। तो वो तो एडवांस ही रहता है। उसके बाद हम क्रेडिट देते हैं।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 20.4,
      "text_en": "Okay. What will be the rate now? Uh, 3mm HR black?",
      "text_native": "अच्छा। क्या रेट रहेगा अभी? अह 3mm HR black?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 21.5,
      "text_en": "Okay, black, right? On this, ma'am",
      "text_native": "अच्छा black ना? इसपे मैम"
    },
    {
      "ucid": "21112178575416052",
      "idx": 13,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 22.5,
      "text_en": "2.8, 2.8.",
      "text_native": "2.8, 2.8."
    },
    {
      "ucid": "21112178575416052",
      "idx": 14,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 24.7,
      "text_en": "Yes, 2.8. Uh, in this, let me check for a minute.",
      "text_native": "हां 2.8। अह इसमें एक मिनट मैं चेक कर लेता हूं।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 15,
      "speaker": "customer",
      "start_s": 24.7,
      "end_s": 25.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 16,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 26.9,
      "text_en": "The exact rate, I mean, I'll have to check and tell you.",
      "text_native": "एग्जैक्ट रेट तो मुझे मतलब चेक करके बताना पड़ेगा।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 17,
      "speaker": "customer",
      "start_s": 26.9,
      "end_s": 27.5,
      "text_en": "Tell me, tell me.",
      "text_native": "बताइए बताइए।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 18,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 29.4,
      "text_en": "By the way, I mean, ours is currently 58, ma'am.",
      "text_native": "वैसे मतलब अभी हमारा तो 58 चल रहा है मैम।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 19,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 29.9,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 20,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 30.6,
      "text_en": "The Mumbai rate.",
      "text_native": "मुंबई का रेट तो।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 21,
      "speaker": "customer",
      "start_s": 30.6,
      "end_s": 31.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 22,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 33.5,
      "text_en": "So, priority will be added to this, I mean, as you know, there is a thickness extra.",
      "text_native": "तो इसपे तो प्रायोरिटी ऐड होगी मतलब जैसे आपको पता है थिकनेस एक्स्ट्रा का रहता ही है।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 23,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 34.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 24,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 38.2,
      "text_en": "I mean, it will be 58 to 50 if you take it in sheet. So, priority will be added to that, I guess, one or two rupees, whatever it is, according to the thickness.",
      "text_native": "मतलब 58 to 50 रहेगा अगर शीट में लेंगे तो। तो उसपे प्रायोरिटी ऐड हो जाएगी I guess, one या two rupees जो भी रहेगा थिकनेस के अकॉर्डिंग।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 25,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 42.5,
      "text_en": "And on that, there will be the transportation cost as well. If you want to use your transporter, we can allow that too, ma'am. After getting them on board, we",
      "text_native": "और उसपे वही ट्रांसपोर्टेशन का भी कॉस्ट रहेगा। अगर आपको आपका ट्रांसपोर्टर लगाना है तो वो भी हम आपको अलाउ कर सकते हैं मैम। ऑन बोर्ड करवा के हम"
    },
    {
      "ucid": "21112178575416052",
      "idx": 26,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 43.5,
      "text_en": "We'll see about that later.",
      "text_native": "वो तो देखते हैं बाद में।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 27,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 44.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 28,
      "speaker": "customer",
      "start_s": 44.5,
      "end_s": 45.0,
      "text_en": "68",
      "text_native": "68"
    },
    {
      "ucid": "21112178575416052",
      "idx": 29,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 45.5,
      "text_en": "You tell me, ma'am, if you",
      "text_native": "आप बताइए मैम अगर आपको"
    },
    {
      "ucid": "21112178575416052",
      "idx": 30,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 46.0,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 31,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 49.0,
      "text_en": "You tell me, ma'am, if you are interested? Because we can start the business, ma'am. We do it in small quantities too.",
      "text_native": "आप बताइए मैम अगर आपको इंटरेस्टेड है क्या? क्योंकि हम कर सकते हैं बिजनेस स्टार्ट मैम। छोटा क्वांटिटी में भी करते हैं हम।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 32,
      "speaker": "customer",
      "start_s": 49.0,
      "end_s": 51.0,
      "text_en": "No, no, that is, I mean, the quantity is there, there is a requirement of 12 tons right now.",
      "text_native": "नहीं नहीं, वो मतलब मात्रा है, 12 ton का रिक्वायरमेंट है अभी।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 33,
      "speaker": "agent",
      "start_s": 51.0,
      "end_s": 51.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 34,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 53.0,
      "text_en": "But I need this, I need it on a credit basis.",
      "text_native": "बट ये चाहिए मुझे, क्रेडिट बेस चाहिए।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 35,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 54.5,
      "text_en": "Okay, you need it on credit only, ma'am, otherwise",
      "text_native": "अच्छा क्रेडिट पे ही चाहिए मैम, बाकी तो"
    },
    {
      "ucid": "21112178575416052",
      "idx": 36,
      "speaker": "customer",
      "start_s": 54.5,
      "end_s": 55.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 37,
      "speaker": "agent",
      "start_s": 55.0,
      "end_s": 56.0,
      "text_en": "Uh, can't anything be done on advance?",
      "text_native": "अह एडवांस पे कुछ नहीं हो सकता?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 38,
      "speaker": "customer",
      "start_s": 56.0,
      "end_s": 57.5,
      "text_en": "We will do PDC also, but I need that credit.",
      "text_native": "PDC भी करेंगे पर वो क्रेडिट चाहिए।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 39,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 58.0,
      "text_en": "Credit.",
      "text_native": "क्रेडिट।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 40,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 58.5,
      "text_en": "50",
      "text_native": "50"
    },
    {
      "ucid": "21112178575416052",
      "idx": 41,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 59.8,
      "text_en": "You mean BG, right? Bank guarantee?",
      "text_native": "BG मतलब बोल रहे ना? Bank guarantee?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 42,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 60.2,
      "text_en": "Aha.",
      "text_native": "अहा।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 43,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 61.2,
      "text_en": "No, what were you saying? You were saying BG, right?",
      "text_native": "नहीं आप क्या बोल रही थी? BG बोल रही थी ना?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 44,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 62.0,
      "text_en": "No, I need credit, credit.",
      "text_native": "नहीं क्रेडिट चाहिए, क्रेडिट।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 45,
      "speaker": "agent",
      "start_s": 62.0,
      "end_s": 63.5,
      "text_en": "Yes, yes. No, I thought you were saying CG.",
      "text_native": "हां हां। नहीं मेरेको लगा CG बोल रही है।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 46,
      "speaker": "customer",
      "start_s": 63.5,
      "end_s": 64.0,
      "text_en": "For CG.",
      "text_native": "CG के लिए।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 47,
      "speaker": "agent",
      "start_s": 64.0,
      "end_s": 65.5,
      "text_en": "BG is the same thing, right, are you saying bank guarantee?",
      "text_native": "BG वही होता ना, bank guarantee बोल रही है आप?"
    },
    {
      "ucid": "21112178575416052",
      "idx": 48,
      "speaker": "customer",
      "start_s": 65.5,
      "end_s": 66.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 49,
      "speaker": "customer",
      "start_s": 66.0,
      "end_s": 68.0,
      "text_en": "I don't have a bank guarantee. I don't have a bank guarantee.",
      "text_native": "Bank guarantee नहीं है मेरे पास में। मेरे पास bank guarantee नहीं है।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 50,
      "speaker": "agent",
      "start_s": 68.0,
      "end_s": 69.5,
      "text_en": "No, I didn't understand from CG what that is then.",
      "text_native": "नहीं मेरेको CG से समझा नहीं क्या है फिर वो।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 51,
      "speaker": "customer",
      "start_s": 69.5,
      "end_s": 70.5,
      "text_en": "CG? No, I didn't say CG.",
      "text_native": "CG? नहीं CG बोली नहीं मैं।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 52,
      "speaker": "agent",
      "start_s": 70.5,
      "end_s": 72.0,
      "text_en": "Okay, I thought you said CG, that's why I didn't understand.",
      "text_native": "अच्छा मेरेको लगा CG बोली आप, इसलिए मेरेको समझा नहीं।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 53,
      "speaker": "customer",
      "start_s": 72.0,
      "end_s": 72.8,
      "text_en": "No no no no.",
      "text_native": "नहीं नहीं नहीं नहीं।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 54,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 73.5,
      "text_en": "Okay, no issue.",
      "text_native": "ठीक है, कोई इशू नहीं।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 55,
      "speaker": "agent",
      "start_s": 73.5,
      "end_s": 76.5,
      "text_en": "I, ma'am, by the way, this won't be possible on credit. But it's okay, if you ever have an urgent requirement, then let me know.",
      "text_native": "मैं, मैम वैसे तो नहीं हो पाएगा ये क्रेडिट पे। पर ठीक है, अगर आपका कभी अर्जेंट रिक्वायरमेंट है तो बताइएगा।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 56,
      "speaker": "customer",
      "start_s": 76.5,
      "end_s": 77.2,
      "text_en": "For sure, sure.",
      "text_native": "पक्का, sure."
    },
    {
      "ucid": "21112178575416052",
      "idx": 57,
      "speaker": "agent",
      "start_s": 77.2,
      "end_s": 77.5,
      "text_en": "We can do it.",
      "text_native": "कर सकते हैं।"
    },
    {
      "ucid": "21112178575416052",
      "idx": 58,
      "speaker": "customer",
      "start_s": 77.5,
      "end_s": 78.2,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178575416052",
      "idx": 59,
      "speaker": "agent",
      "start_s": 78.2,
      "end_s": 79.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178575416052",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak, jumping directly into the reason for the call."
    },
    {
      "ucid": "21112178575416052",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use a supply or price hook, instead opening with a reference to a past interaction and asking for current requirements."
    },
    {
      "ucid": "21112178575416052",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh, can't anything be done on advance?",
      "comment": "Agent did not proactively ask any discovery questions; the only topic covered (payment terms) was raised by the customer first."
    },
    {
      "ucid": "21112178575416052",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation was entirely focused on the credit policy and did not progress to a value proposition."
    },
    {
      "ucid": "21112178575416052",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement currently, ma'am?",
      "comment": "Agent successfully qualified the lead by asking for and capturing the material, thickness, and quantity of a current requirement."
    },
    {
      "ucid": "21112178575416052",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a generic 'call me if you need anything' instead of a committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178575416052",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "But I need this, I need it on a credit basis.",
      "response": "That's it, it's advance payment, ma'am, for starting. So that remains advance only. After that, we give credit."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}